NetSuite

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Agenda
In this session, we will discuss the following topics:
● Introduction to NetSuite
● Dashboard Overview
● Overview of Core Modules like: CRM, ERP, eCommerce
● Overview of Financial Management
● Managing Customer Information
● Basics of Inventory Management
● Standard Reports

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Introduction to NetSuite
Overview of NetSuite
● NetSuite is a cloud-based business management suite that offers a comprehensive set of applications
designed to streamline business processes. From financial management to customer relationship
management (CRM) and beyond, NetSuite is a unified solution that empowers organizations to manage
their operations efficiently.
Definition
● Book keeping is the science and art of correctly recording in the books of accounts all those business
transaction that result in the transfer of money or money’s worth.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Key Features of NetSuite
● Cloud-Based Solution
● Integrated Business Suite
● Real-time Dashboards and Reporting
● Financial Management
● Customer Relationship Management (CRM)
● Supply Chain Management
● E-commerce Integration
● Customization and Scalability
● Global Capabilities

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Benefits of NetSuite
● Streamlined Business Processes
● Improved Visibility and Control
● Enhanced Customer Experience
● Increased Productivity
● Scalability and Flexibility
● Cost Savings
● Faster Time-to-Value
● Regulatory Compliance
● Continuous Updates

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Navigating the NetSuite Interface
● Dashboard
● Menu Bar
○ Home: Returns to the dashboard.
○ Lists: Access to different records like customers, vendors, employees, and items.
○ Transactions: Allows for the creation and management of various transactions, such as sales
orders, purchase orders, and invoices.
○ Reports: Access to pre-built and customizable reports.
○ Customization: Tools for customizing forms, fields, and workflows.
○ Setup: Configuration settings for the NetSuite account.
● Global Search
● Center Tabs
● Record Forms
● Customization
● Help and Support
Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic NetSuite Modules

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic NetSuite Modules
● ERP (Enterprise Resource Planning)
● CRM (Customer Relationship Management)
● eCommerce
● Human Capital Management (HCM)

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
ERP - Enterprise Resource Planning
● Enterprise Resource Planning (ERP) is a type of software that organizations use to manage and
integrate their core business processes. These processes often include finance, human resources,
supply chain, procurement, manufacturing, and other critical functions.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of ERP
● Financial Management:
○ General Ledger
○ Accounts Payable and Receivable
○ Budgeting and Forecasting
○ Fixed Assets Management
● Order Management:
○ Sales Orders
○ Purchase Orders
○ Fulfillment Processes
● Inventory Management:
○ Stock Levels and Tracking
○ Reorder Point Management
○ Multi-location Inventory

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of ERP (Cont’d)
● Procurement:
○ Vendor Management
○ Procure-to-Pay Processes
● Manufacturing:
○ Work Orders
○ Bill of Materials (BOM)
○ Production Scheduling
● Project Management:
○ Project Tracking
○ Time and Expense Management
○ Resource Allocation

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
CRM - Customer Relationship Management
● Customer Relationship Management (CRM) is a strategy and a set of technologies designed to manage
and analyze an organization's interactions with its customers throughout the customer lifecycle. The
goal of CRM is to improve customer retention, enhance customer satisfaction, and drive sales growth.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of CRM
● Customer Management:
○ Contact and Account Management
○ Customer Communication History
○ Lead and Opportunity Management
● Sales Force Automation:
○ Sales Forecasting
○ Quote and Order Management
○ Sales Performance Analytics
● Marketing Automation:
○ Campaign Management
○ Email Marketing
○ Lead Nurturing

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of CRM (Cont’d)
● Customer Support:
○ Case and Ticket Management
○ Knowledge Base
○ Customer Self-Service Portals
● Social CRM:
○ Integration with Social Media
○ Monitoring and Engagement

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
eCommerce
● eCommerce, short for electronic commerce, refers to the buying and selling of goods and services over
the internet. eCommerce involves online shopping, electronic payments, and digital transactions.
eCommerce platforms facilitate the creation of online stores, enabling businesses to reach a global
audience, manage product catalogs, and conduct transactions securely.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of eCommerce
● Webstore Management:
○Product Catalog
○ Shopping Cart
○ Checkout Processes
● Order Fulfillment:
○ Integration with Order Management
○ Shipping and Tracking

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of eCommerce (Cont’d)
● Customer Experience:
○ Personalization
○ Recommendations and Upselling
○ Customer Reviews and Ratings
● Inventory and Pricing:
○ Real-time Inventory Management
○ Dynamic Pricing
● Integration:
○ Seamless Integration with ERP and CRM Modules
○ Payment Gateway Integration

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Human Capital Management (HCM)
● Human Capital Management (HCM) is a set of practices and processes that focus on managing and
optimizing the workforce within an organization. HCM encompasses a wide range of activities,
including recruitment, talent management, payroll, benefits administration, and employee
development.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of HCM
● Employee Records:
○Personal Information
○ Employment History
○ Benefits Administration
● Time and Attendance:
○ Time Tracking
○ Timesheet Approval

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Functionalities of HCM (Cont’d)
● Payroll Processing:
○ Payroll Automation
○ Tax Compliance
● Employee Self-Service:
○ Access to HR Information
○ Leave Requests
● Talent Management:
○ Recruitment
○ Performance Management
○ Learning and Development

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Managing Financials in NetSuite

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Managing Financials in NetSuite
Introduction to Financial Management in NetSuite
● NetSuite's Financial Management module provides a comprehensive suite of tools to manage your
organization's financial processes.
● Core functionalities include General Ledger, Accounts Payable, Accounts Receivable, and Budgeting.

Navigation and Interface

● Log in to NetSuite and explore the dashboard.
● Navigate to the Financial Management module using the top menu.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Managing Financials in NetSuite
Basic Transactions
● Creating an Invoice
● Recording Bills
● Processing Payments
● Viewing Financial Statements

Basic Financial Reporting

● Saved Searches
● Financial Report Builder
● Dashboards

Tips and Best Practices

● Customization
● Automation
Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
● Collaboration
Customer Relationship Management in NetSuite
NetSuite CRM is a comprehensive solution designed to empower businesses in managing customer
relationships effectively. It offers a suite of tools to streamline sales processes, enhance marketing efforts,
and provide efficient customer support.

Key Features:
● Customer Information Management
● Sales Force Automation
● Marketing Automation
● Customer Support

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Navigation and Customer Information
● Accessing Customer Records
● Managing Contacts
● Leads and Opportunities

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Navigation and Customer Information (Cont’d)
Sales Tools
● Sales Orders and Quotes
● Sales Forecasting
● Sales Performance Analytics

Marketing Tools
● Campaign Management
● Email Marketing
● Lead Nurturing

Integration and Collaboration

Tips and Best Practices

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Inventory and Order Management in NetSuite
● Inventory management in NetSuite involves the effective tracking, control, and optimization of stock
levels.
● The goal is to ensure that the right products are available at the right time while minimizing holding
costs.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Basic Inventory Functions
● Item Records
● Stock Levels and Locations
● Stock Transfers
● Vendor Management

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Order Processing Workflow
● Sales Orders
● Fulfilment
● Purchase Orders
● Receiving and Inspecting
● Invoicing and Payment

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Integration and Automation
● NetSuite integrates inventory and order management seamlessly with other modules like CRM and
financials.
● Explore automation features to streamline order processing, from sales to procurement.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Summary
Here is a quick recap of what we have learned in this video:

● NetSuite is a cloud-based business management suite offering real-time visibility and automation to
streamline diverse processes.
● Learn to efficiently use the NetSuite dashboard, global search, and customize the home dashboard for
personalized, seamless navigation.
● Explore core modules like CRM, ERP, and eCommerce, understanding their unified role in providing a
comprehensive business solution.
● Gain insights into financial management, basic transactions, and financial reporting to maintain
accurate and efficient financial records.
● Master customer information management and sales/marketing tools within
NetSuite for enhancing customer relationships.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited
Summary (Cont’d)
Here is a quick recap of what we have learned in this video:

● Understand the basics of inventory management and order processing workflows to streamline
inventory and ensure timely order fulfillment.
● Access standard reports, and learn to create basic customized reports to gain valuable insights into
business performance.

Proprietary content. ©Great Learning. All Rights Reserved. Unauthorized use or distribution prohibited