+ Organizations have rules and
processes that employees must follow,
Motivation: It encourages employees to
improve performance and stay engaged.
Example: A team leader praises a worker’s
excellent performance in a meeting,
motivating them to continue working hard.
Goals, feedback and
reinforcement are among those items
communicated to employees to improve
performance and stimulate motivation.
Information: Communication provides
the necessary data and details for decision-
making and task completion.
Example: A project manager shares project
updates and resources with the team,
allowing them to complete their tasks
efficiently.
-Organizations need to keep their
employees informed of their goals,
industry information, preferred
processes, new developments and
technology, etc., in order that they can
do their jobs correctly and efficiently.
Emotional Expression: It allows
employees to express their feelings, which
helps build relationships and resolve issues.
Example: An employee speaks to their
manager about feeling overwhelmed with
work, leading to a discussion about
workload adjustments.
4 FUNCTIONS OF COMMUNICATION IN
WORKPLACE Communication is the means by
which employees express themselves
Control: Communication helps enforce
rules and regulations within an organization.
Example: A manager emails employees
about a new attendance policy that must be MODELS OF COMMUNICATION
followed, ensuring everyone abides by it.
Linear Model: This is a one-way
communication process where a sender
transmits a message to a receiver without Decoding: The process of
any feedback. It’s a straightforward interpreting and understanding the message
approach with no interaction. by the receiver.
Example: A manager sends a memo to Example: Employees reading and
employees. There’s no immediate understanding the email.
opportunity for response or feedback.
Components of Linear communication
Interactive Model: This model
Sender: The person or entity that introduces feedback, allowing for a two-way
creates and sends the message. exchange between the sender and the
Example: A manager drafting an email to receiver. It also acknowledges the role of
inform employees about a new policy. context and noise in communication.
Example: An employee asks a question in a
Message: The information, idea, meeting, and the manager responds, creating
or content being communicated. a back-and-forth interaction.
Example: The content of the email outlining
the new workplace policy. Transactional Model: In this model,
communication is a dynamic and continuous
Channel: The medium through process where both parties are
which the message is transmitted, such as simultaneously senders and receivers. It
text, speech, or electronic communication. accounts for context, noise, and shared
Example: The email system used to send the meaning.
message. Example: During a brainstorming session,
team members engage in a free-flowing
Receiver: The person or group conversation, where everyone exchanges
who receives and interprets the message. ideas and reacts to each other in real-time.
Example: The employees who read the
manager’s email. Transactional model of communication
is the exchange of messages between sender
Noise: Any interference or and receiver where each take turns to send or
distraction that distorts the message during receive messages. Here, both "sender" and
transmission. This can be physical (external) "receiver" are known as "communicators" and
or psychological (internal). their role reverses each time in the
Example: Poor internet connection causing communication process as both processes of
the email to not be delivered properly or sending and receiving occurs at the same time
distractions making employees misinterpret
the message. PRINCIPLES OF COMMUNICATION
Encoding: The process of
converting the sender’s thoughts into a
message. Successful Communication
Example: The manager organizing the
information into a written format. This principle refers to the
effectiveness of communication, where the
intended message is accurately received and
understood by the receiver. For information constantly change,
communication to be deemed successful, it requiring ongoing updates.
must include: 4. Building Relationships: Continuous
communication strengthens
1. Clear Message: The message should relationships over time, fostering
be simple, precise, and easy to trust, collaboration, and mutual
understand. understanding.
2. Correct Medium: Using the
appropriate channel (email, phone, Together, these principles ensure that
face-to-face, etc.) for the type of communication remains
message being conveyed.
3. Feedback: The sender receives a
response or feedback, confirming
that the receiver has understood the Effective
message correctly.
4. Minimized Barriers: Successful Every communication should have a clear
communication requires addressing purpose and should achieve that purpose to
potential barriers like noise, be effective. This includes what is said, how
language differences, or it is delivered, when it is sent/published and
misunderstandings to ensure clarity. why people should take notice. You need to
5. Purpose Fulfilled: The message communicate your message in the fewest
should fulfill its purpose, whether to possible words, have the consistency of
inform, persuade, instruct, or tone, voice, and content so that you can save
entertain. time
Continuous
This principle emphasizes that
communication is an ongoing process. It is
not a one-time event but an endless flow of
information and interaction. Key points
include:
1. Ongoing Process: Communication
doesn’t end once the message is sent.
Follow-ups, clarifications, and
continuous dialogue are crucial.
2. Feedback Loop: Feedback from the
receiver often leads to additional
communication, maintaining the
cycle.
3. Dynamic Environment: Continuous
communication is necessary because
conditions, opinions, and
