T.

J INSTITUTE OF TECHNOLOGY
KARAPAKKAM, CHENNAI-600 097

DEPARTMENT OF INFORMATION TECHNOLOGY

COURSE FILE

COURSE CODE/NAME : CCS336 / CLOUD SERVICE MANAGEMENT

ACADEMIC YEAR/SEMESTER : 2024-2025 / EVEN

CLASS /DEPARTMENT : III IT

BATCH : 2022-2026

FACULTY NAME : J. NISHANTHI

 COURSE FILE CONTENTS
1. INSTITUTE VISION & MISSION
VISION
Our Vision is to make our Institution a reputed Institution. It is our intent and
purpose to instill confidence and responsibility in our students and making them excellent
citizens of India.
MISSION
To set high Standards of ‘Quality Education’ by developing the
intellectual curiosity and guiding students towards ‘Innovation and Excellence’ and to
nurture the development of young minds to attain leadership in planning and resource
management so as to improve quality and accessibility of Technical and management
Education, for the society at large.

2. DEPARTMENT VISION, MISSION & PROGRAMME

EDUCATIONAL OBJECTIVEs

DEPARTMENT VISION

The vision of the department of Information Technology is to achieve excellence in

education so as to enable students to establish themselves as professionals and empower
them with the necessary skills to sustain in today’s industrial expectation by keeping high
personal, professional values and ethics.

DEPARTMENT MISSION

To set high Standards of ‘Quality Education’ by developing the intellectual curiosity and
guiding students

towards ‘Innovation and Excellence’ and to nurture the development of young minds to
attain leadership in

planning and resource management so as to improve quality and accessibility of Technical

and management

Education, for the society at large.

PROGRAMME EDUCATIONAL OBJECTIVEs

1. Apply their technical competence in computer science to solve real

world problems, with technical and people leadership.

2. Conduct cutting edge research and develop solutions on problems of

 social relevance.

3. Work in a business environment, exhibiting team skills, work ethics,

adaptability and lifelong learning.

3. PROGRAMME OUTCOMEs & PROGRAM SPECIFIC OUTCOMEs

PROGRAMME OUTCOMEs

1. Engineering knowledge: Apply the knowledge of mathematics, science,

engineering fundamentals, and an engineering specialization to the solution of
complex engineering problems.
2. Problem analysis: Identify, formulate, review research literature, and analyze
complex engineering problems reaching substantiated conclusions using first
principles of mathematics, natural sciences, and engineering sciences.
3. Design/development of solutions: Design solutions for complex engineering
problems and design system components or processes that meet the specified needs
with appropriate consideration for the public health and safety, and the cultural,
societal, and environmental considerations.
4. Conduct investigations of complex problems: Use research-based knowledge and
research methods including design of experiments, analysis and interpretation of
data, and synthesis of the information to provide valid conclusions.
5. Modern tool usage: Create, select, and apply appropriate techniques, resources, and
modern engineering and IT tools including prediction and modeling to complex
engineering activities with an understanding of the limitations.
6. The engineer and society: Apply reasoning informed by the contextual knowledge
to assess societal, health, safety, legal and cultural issues and the consequent
responsibilities relevant to the professional engineering practice.
7. Environment and sustainability: Understand the impact of the professional
engineering solutions in societal and environmental contexts, and demonstrate the
knowledge of, and need for sustainable development.
8. Ethics: Apply ethical principles and commit to professional ethics and
responsibilities and norms of the engineering practice.
9. Individual and team work: Function effectively as an individual, and as a member
or leader in diverse teams, and in multidisciplinary settings.
10. Communication: Communicate effectively on complex engineering activities with
the 1 engineering community and with society at large, such as, being able to
comprehend and write effective reports and design documentation, make effective
presentations, and give and receive clear instructions.
11. Project management and finance: Demonstrate knowledge and understanding of
the engineering and management principles and apply these to one’s own work, as a
member and leader in a team, to manage projects and in multidisciplinary
environments.
12. Life-long learning: Recognize the need for, and have the preparation and ability to
engage in independent and life-long learning in the broadest context of technological
change.
PROGRAM SPECIFIC OUTCOMEs
 Exhibit design and programming skills to build and automate business solutions
using cutting edge technologies.
 Strong theoretical foundation leading to excellence and excitement towards research,
to provide elegant solutions to complex problems.
 Ability to work effectively with various engineering fields as a team to design, build
and develop system applications.
 4. INDIVIDUAL TIME TABLE

Periods/ 1 2 3 4 5 6 7 8
Days
Monday CSM CSM
Tuesday CSM
Wednesday CSM
Thursday CSM
Friday

5. STUDENTS NAME LIST

S.NO REGISTER STUDENT NAME

NUMBER
1 312522205003 BHARATHI S
2 312522205004 CHANDRABOSE P
3 312522205005 DINESHWARAN M
4 312522205008 KARTHIK M
5 312522205011 MUGILAN M
6 312522205012 MURUGAVEL B
7 312522205013 NAVIN V
8 312522205014 ROHINI B
9 312522205015 SIVANESHVARAN M
10 312522205016 SIVARAJAMANIKKAM S
11 312522205017 SNEHA B
12 312522205018 SUJITHRA A
13 312522205019 THIRUMAGAL S
14 312522205301 VIGNESH M

6. COURSE INFORMATION

THANGAVELU ENGINEERING COLLEGE KARAPAKKAM, CHENNAI-600 097

COURSE INFORMATION

1. Academic Year : 2024 - 2025 (EVEN)

2. Name of faculty : Mrs. J.NISHANTHI

3. Department : Information and Technology

4. Programme : B.Tech IT

5. Class and semester : III year and Sixth semester

 6. Course code and title : CCS336 and Cloud Service Management

7. Regulations : R2021

8. Core / Elective : Elective

9. Contact hours : 60

10. Type of course : Theroy + Lab

11. Number of credits :3

12. Course pre-requisites :

13. Course Objectives:

1. Introduce Cloud Service Management terminology, definition & concepts

2. Compare and contrast cloud service management with traditional IT service

management

3. Identify strategies to reduce risk and eliminate issues associated with adoption of
cloud services

4. Select appropriate structures for designing, deploying and running cloud-based

services in a business environment

5. Illustrate the benefits and drive the adoption of cloud-based services to solve real
world problems.

14. Course Outcomes:

CO1 Exhibit cloud-design skills to build and automate business solutions using U
cloud technologies.
CO2 Possess Strong theoretical foundation leading to excellence and excitement U
towards adoption of cloud-based services
CO3 Solve the real world problems using Cloud services and technologies AP

CO4 Solve the real world problems using Cloud services and technologies AP

CO5 Solve the real world problems using Cloud services and technologies AP

15. Course Syllabus:

UNIT I CLOUD SERVICE MANAGEMENT FUNDAMENTALS 6 Hours

Cloud Ecosystem, The Essential Characteristics, Basics of Information Technology

Service Management and Cloud Service Management, Service Perspectives, Cloud
 Service Models, Cloud Service Deployment Models

UNIT II CLOUD SERVICES STRATEGY 6

Hours

Cloud Strategy Fundamentals, Cloud Strategy Management Framework,

Cloud Policy, Key Driver for Adoption, Risk Management, IT Capacity
and Utilization, Demand and Capacity matching, Demand Queueing,
Change Management, Cloud Service Architecture

UNIT III CLOUD SERVICE MANAGEMENT 6 Hours

Cloud Service Reference Model, Cloud Service Life-Cycle, Basics of Cloud

Service Design, Dealing with Legacy Systems and Services, Benchmarking
of Cloud Services, Cloud Service Capacity Planning, Cloud Service
Deployment and Migration, Cloud Marketplace, Cloud Service Operations
Management

UNIT IV CLOUD SERVICE ECONOMICS 6 Hours

Pricing models for Cloud Services, Freemium, Pay Per Reservation, Pay per User,
Subscription based Charging, Procurement of Cloud-based Services, Capex vs
Opex Shift, Cloud service Charging, Cloud Cost Models

UNIT V CLOUD SERVICE GOVERNANCE & VALUE 6 Hours

IT Governance Definition, Cloud Governance Definition, Cloud Governance
Framework, Cloud Governance Structure, Cloud Governance Considerations,
Cloud Service Model Risk Matrix, Understanding Value of Cloud Services,
Measuring the value of Cloud Services, Balanced Scorecard, Total Cost of
Ownership

TEXTBOOKS:

1. Cloud Service Management and Governance: Smart Service Management in Cloud Era
by Enamul Haque, Enel Publications

2. Cloud Computing: Concepts, Technology & Architecture by Thomas Erl, Ricardo

 Puttini, Zaigham Mohammad 2013

3. Cloud Computing Design Patterns by Thomas Erl, Robert Cope, Amin Naserpour

REFERENCES:

1. Economics of Cloud Computing by Praveen Ayyappa, LAP Lambert Academic

Publishing

2. Mastering Cloud Computing Foundations and Applications Programming Rajkumar

Buyya, Christian Vechhiola, S. Thamarai Selvi

Online Resources:
1. Cloud Ecosystem | Banyan Security
2. Cloud Management in Cloud Computing - GeeksforGeeks
3. What Is Cloud Computing Architecture | Simplilearn

16. Lecture Plan:

No of cum CO’s RBT Text /

S.No Name of the Topic Hours Hours Referen
ce
books
UNIT I CLOUD SERVICE MANAGEMENT FUNDAMENTALS

Cloud Ecosystem CO1

1 1 1 U T1,R1
2 The Essential Characteristics 1 2 CO1 U T1,R1
Basics of Information Technology CO1
3 Service Management and Cloud Service 1 3 U T1,R1
Management
4 Service Perspectives 1 4 CO1 U T1,R1
5 Cloud Service Models 1 5 CO1 U T1,R1
6 Cloud Service Deployment Models 1 6 CO1 U T1,R1
UNIT II CLOUD SERVICES STRATEGY

7 Cloud Strategy Fundamentals 1 7 CO2 U T2

Cloud Strategy Management CO2 U T2
8 1 8
Framework
9 Cloud Policy, Key Driver for Adoption 1 9 CO2 U T2
Risk Management, IT Capacity and CO3 U T2
10 1 10
Utilization
11 Demand and Capacity matching 1 11 CO3 U T2
12 Demand Queueing CO3 U T2
1 12
Change Management, Cloud Service 1 CO4 U T1
13
Architecture
 UNIT III - CLOUD SERVICE MANAGEMENT
14 Cloud Service Reference Model, 1 13 CO3 AP T1, R5
Cloud Service LifeCycle -Basics of AP
15 1 14 CO3 T1, R5
Cloud Service Design
Dealing with Legacy Systems and AP
16 1 15 CO3
Services T1, R5
17 Benchmarking of Cloud Services 1 16 CO4 AP T2, R5
Cloud Service Capacity Planning AP
18 Cloud Service Deployment and 1 17 CO4 T2, R5
Migration
Cloud Marketplace, Cloud Service AP
19 1 18 CO5 T1, R5
Operations Management
UNIT IV CLOUD SERVICE ECONOMICS
21 Pricing models for Cloud Services 1 19 CO3 AP T1, R4
22 Freemium, Pay Per Reservation 1 20 CO3 AP T1, R4
Pay per User, Subscription based AP
23 1 21 CO3
Charging T3, R4
24 Procurement of Cloud-based Services 1 22 CO4 AP T3, R4
25 Capex vs Opex Shift 1 23 CO4 AP T1, R4
Cloud service Charging, Cloud Cost AP
26 1 24 CO4 T2, R4
Models
UNIT V CLOUD SERVICE GOVERNANCE & VALUE
IT Governance & Cloud Governance CO4 AP
27 1 25 T1, R3
Definition
Cloud Governance Framework and CO4 AP
28 1 26 T2, R3
Structure, Considerations
29 Cloud Service Model Risk Matrix 1 27 CO5 AP T3, R3
30 Understanding Value of Cloud Services 2 28 CO5 AP T1, R3
31 Measuring the value of Cloud Service 1 29 CO5 AP T2, R3
Balanced Scorecard, Total Cost of CO5 AP
2 30 T3, R3
Ownership

Total No. of lecture hours: 30

17.PRACTICAL EXERCISES:

S.No Name of the Exercises No of Hours cum Hours

Create a Cloud Organization in AWS/Google

Cloud/or any equivalent Open Source cloud
1 softwares like Openstack, Eucalyptus, OpenNebula 3 6
with Role-based access control

Create a Cost-model for a web application using

2 3 6
various services and do Cost-benefit analysis
3 Create alerts for usage of Cloud resources 3 6
4 Create Billing alerts for your Cloud Organization 3 6
Compare Cloud cost for a simple web application
5 across AWS, Azure and GCP and suggest the best 3 6
one

Total No Of Practical Hours:30

17. Continuous Internal Assessment

Assessment Instrument Weightage (Marks)

CIA test-1

CIA test-2 40

CIA test-2

Assignment /Case study

Technical Seminar Presentation

Technical Quiz

Total
18. CO PO Mapping

PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PO10 PO11 PO12 PSO1 PSO2 PSO3
CO1 1 2 3 1 3 - - - 2 3 1 3 1 2 1
CO2 2 1 2 2 3 - - - 2 2 2 2 1 3 2
CO3 2 2 2 3 3 - - - 3 1 1 2 1 3 3
CO4 1 1 1 2 3 - - - 2 3 3 1 1 1 1
CO5 1 3 3 2 2 - - - 1 3 1 2 1 3 2

Faculty In-Charge HOD / IT