GRADE-10, ARTIFICIAL INTELLIGENCE
COMMUNICATION SKILLS- REFERENCE NOTES
What is Communication?
The imparting or exchanging of information by speaking, writing or using some other
medium and means of sending or receiving information.
Communication has three important parts:
1. Transmitting—The sender transmits the message through one medium or another.
2. Listening— The receiver listens or understands the message.
3. Feedback—The receiver conveys their understanding of the message to the sender in the
form of feedback to complete the communication cycle.
The various elements of a communication cycle are:
Sender: the person beginning the communication.
Message: the information that the sender wants to convey.
Channel: the means by which the information is sent.
Receiver: the person to whom the message is sent. Feedback: the receiver’s
acknowledgement and response to the message.
Choosing the right method of communication depends on
• target audience
• costs
• kind/type of information
• urgency/priority
Verbal Communication
Verbal communication includes sounds, words, language, and speech.
Types of Verbal Communication
Interpersonal Communication -This form of communication takes place between two
individuals and is thus a one-on-one conversation. It can be formal or informal.
Written Communication -This form of communication involves writing words. It can be
letters, circulars, reports, manuals etc.
Small Group Communication -This type of communication takes place when there are more
than two people involved. Each participant can interact and converse with the rest.
Public Communication -This type of communication takes place when one individual
addresses a large gathering.
Advantages of Verbal Communication -It is an easy mode of communication in which you
can exchange ideas by saying what you want and get a quick response.
Disadvantages of Verbal Communication - Since verbal communication depends on
written or spoken words, sometimes the meanings can be confusing and difficult to
understand if the right words are not used.
Non -Verbal Communication
Non-verbal communication is the expression or exchange of information or messages
without using any spoken or written word.
E.g.: Gestures, Facial Expressions, Body Language
Types of Non-verbal Communication
• Facial Expressions -Our expressions can show different feelings, such as Happiness,
Sadness, Anger, Surprise, Fear, etc.
• Posture -Postures show our confidence and feelings.
• Body Language -These include body movements that express an idea or meaning.
• Touch-We communicate a great deal through touch. For example, a firm handshake to
display confidence and pat on the back to encourage someone.
• Space -Space is the physical distance between two people. The space between two
persons while communicating, generally depends on the intimacy or closeness
between them.
• Eye Contact-The way we look at someone can communicate a lot. Eye contact shows
that we are paying attention to the person as opposed to looking away, which can
make the other person feel ignored.
• Paralanguage- How we speak affects our communication and includes the tone, speed
and volume of our voice.
Visual Communication
Visual communication proves to be effective since it involves interchanging messages only
through images or pictures and therefore, you do not need to know any particular language
for understanding it. It is simple and remains consistent across different places.
Communication Cycle and Importance of Feedback
Feedback, if shared properly, can help reinforce existing strengths and can increase the
recipient’s abilities to rectify errors.
Good feedback is a one that is:
Specific: Avoid general comments. Try to include examples to clarify your statement.
Timely: Being prompt is the key, since feedback loses its impact if delayed for too long.
Polite: While it is important to share feedback, the recipient should not feel offended by the
language of the feedback.
Offering continuing support: Feedback sharing should be a continuous process. After
offering feedback, let recipients know you are available for support.
7 C’s of effective communication
Barriers to Effective Communication
• Physical Barriers -Physical barrier is the environmental and natural condition that act
as a barrier in communication in sending message from sender to receiver.
• Linguistic Barriers -The inability to communicate using a language is known as
language barrier to communication. Language barriers are the most common
communication barriers, which cause misunderstandings and misinterpretations
between people.
• Interpersonal Barriers -Barriers to interpersonal communication occur when the
sender’s message is received differently from how it was intended.
• Organizational Barriers- Organizations are designed on the basis of formal
hierarchical structures that follow performance standards, rules and regulations,
procedures, policies, behavioral norms, etc. All these affect the free flow of
communication in organizations and therefore, need to be suitably managed.
• Cultural Barriers Cultural barriers is when people of different cultures are unable to
understand each other’s customs, resulting in inconveniences and difficulties. People
sometimes make stereotypical assumptions about others based on their cultural
background, this leads to difference in opinions and can be a major barrier to effective
communication.
Ways to Overcome Barriers to Effective Communication
• Use simple language
• Do not form assumptions on culture, religion or geography
• Try to communicate in person as much as possible
• Use visuals
• Take help of a translator to overcome differences in language
• Be respectful of other’s opinions
Answer the following questions
1. List the different types of verbal communication. Include examples for each verbal
communication type
2. Explain the components of a good feedback
3. Explain the various elements of a communication cycle.
4. Mention the criteria’s considered before choosing the medium of communication.
5. Explain the different kinds of communication barriers.
