Notes on Soft Skills & Communication
1. Introduction to Soft Skills & Communication
What are Soft Skills?
Definition: Soft skills are personal attributes, communication abilities, and social
intelligence that enable individuals to interact effectively and harmoniously with
others.
Examples: Communication, teamwork, leadership, adaptability, problem-solving,
emotional intelligence.
Importance in BBA/B Com Journey & Beyond
Academic Growth: Helps in presentations, group projects, and networking.
Career Development: Recruiters value soft skills as much as technical knowledge.
Life Skills: Builds confidence, interpersonal relationships, and decision-making
abilities.
Basics of Communication
Definition: Process of exchanging ideas, thoughts, and feelings through verbal and
non-verbal means.
Elements: Sender → Message → Channel → Receiver → Feedback → Noise.
2. Communication Skills – Verbal & Non-verbal
Types of Communication
Verbal: Spoken or written words (e.g., presentations, reports).
Non-Verbal: Body language, gestures, tone, expressions.
Visual: Charts, images, graphs.
Formal & Informal: Structured (meetings, official) vs. casual (friends).
Dos and Don’ts of Verbal Communication
✅ Speak clearly and confidently.
✅ Use polite and respectful language.
✅ Be concise and relevant.
❌ Avoid filler words (umm, like).
❌ Don’t interrupt others.
❌ Avoid jargon unless audience understands it.
Role of Tone, Pitch, Clarity
Tone: Expresses emotions and attitude.
Pitch: Variation creates interest and avoids monotony.
Clarity: Ensures message is understood correctly.
Active Listening
Full attention to the speaker.
Avoid distractions.
Show interest through nods, eye contact.
Summarize or paraphrase to confirm understanding.
Constructive Feedback
Specific, not vague.
Focus on behavior, not personality.
Balanced: Appreciate strengths, suggest improvements.
Barriers to Effective Communication
Physical: Noise, distance.
Psychological: Stress, emotions.
Semantic: Misunderstood words.
Cultural: Differences in norms and language.
4. Body Language Essentials
Posture: Upright posture shows confidence.
Gestures: Hand movements can emphasize points.
Facial Expressions: Smile to appear approachable.
Eye Contact: Builds trust and attentiveness.
Handshake: Firm (not too strong or weak).
First Impressions: Lasting effect, formed within seconds.
5. Introduction to Emotional Intelligence (EI)
Understanding EI
Ability to recognize, understand, and manage our emotions and the emotions of
others.
Components
Self-Awareness: Knowing your emotions.
Self-Regulation: Controlling impulses, staying calm.
Motivation: Drive to achieve goals.
Empathy: Understanding others’ feelings.
Social Skills: Building positive relationships.
6. Managing Emotions & Stress
Handling Pressure in Academics: Plan ahead, set priorities, avoid procrastination.
Anger/Stress Management: Breathing exercises, meditation, sports, music.
Emotional Resilience: Ability to bounce back after failures, stay optimistic.
7. Personality Development – Self Confidence &
Grooming
Power Dressing: Dress appropriately for the occasion (interview, seminar, business
meeting).
Hygiene & Etiquette: Cleanliness, polite behavior, punctuality.
Building Confidence: Positive affirmations, practice public speaking.
Positive Self-Image: Accept strengths & weaknesses, develop growth mindset.
8. Team Building Skills
Team Roles & Dynamics
Roles: Leader, organizer, motivator, problem-solver, communicator.
Dynamics: Cooperation, trust, conflict resolution.
Communication in Teams
Open and respectful dialogue.
Sharing responsibilities.
Active participation.
9. Leadership in Teams
Common Team Conflicts
Personality clashes.
Unequal participation.
Miscommunication.
Differing goals.
Negotiation Skills
Listen to all sides.
Identify common ground.
Aim for win-win solutions.
Role of a Leader in a Team
Guide and motivate members.
Set goals and expectations.
Delegate work efficiently.
Resolve conflicts and build unity.
