Using AI to Answer Internal FAQs & Build Knowledge Bots
Duration: 5 Days
📌 Overview
This 5-day hands-on training helps organizations turn their internal documents (regulations,
SOPs, policies, etc.) into AI-powered knowledge bots. The training focuses on how to prepare
internal data, process documents, and use modern AI techniques to build secure, private
assistants that can answer staff questions accurately and quickly.
🎯 Outcomes (What You’ll Be Able To Do)
By the end of this training, participants will:
✅ Organize and clean internal documents for AI use
✅ Use AI to answer internal questions (FAQ-style) from files like PDF, Word, Excel
✅ Build a private chatbot that answers internal staff queries
✅ Deploy and secure the chatbot for internal usage (web or local network)
✅ Evaluate and improve the accuracy of responses
📖 Course Contents and Labs
Day 1: Understand How AI Can Answer Internal Questions
Topics:
What is AI-powered Question Answering?
How ChatGPT and similar models work internally
What is a Knowledge Bot?
What is needed to build an internal chatbot?
🔧 Lab:
Use a basic chatbot to answer sample FAQ from a single PDF
Upload a few sample internal documents and test question-answering
✅ Outcome:
Understand what a knowledge bot is and how it can be useful for internal staff.
Day 2: Preparing Internal Documents for AI
Topics:
Types of data: PDFs, Word, Excel, scanned files
Cleaning messy documents: remove junk text, headers, page numbers
Splitting documents into chunks AI can understand
Intro to embeddings (in simple terms)
🔧 Lab:
Clean up sample SOPs and policies (PDF/Word)
Split documents into sections and test chunking results
✅ Outcome:
Be able to prepare your own department's documents to be used by AI.
Day 3: Building the Search & Answering System (RAG)
Topics:
What is RAG (Retrieval-Augmented Generation)?
How to store documents in a "searchable memory"
How to connect AI with that memory
🔧 Lab:
Index your documents into a local vector database
Build a simple interface to ask questions and get accurate answers
✅ Outcome:
Build a local internal FAQ search assistant using your documents.
Day 4: Customizing, Securing, and Testing the Bot
Topics:
Make the bot understand internal terminology
Control the tone and style of answers
Add role-based restrictions or security
Logging and improving answer quality
🔧 Lab:
Add custom prompt to change bot behavior (e.g., "act as IT helpdesk")
Secure the chatbot with password or department-level access
Add feedback buttons (👍👎) for answer quality
✅ Outcome:
Customize the knowledge bot to match your internal needs and control access.
Day 5: Final Project – Build Your Department Bot
Topics:
Deployment options: local web app, Teams/Slack, internal portal
Maintenance and updates
Live evaluation with real users
🔧 Lab:
Final project: Build your own knowledge bot using your own real files
Demo to the team and instructor
Get suggestions and improvements
✅ Outcome:
Deploy a working knowledge bot prototype for your department, ready for testing or pilot use.
