Project Overview
This project is a service request management system that helps customers request
maintenance services and track their status. Customers can create a request by selecting a
location on Google Maps, describing the issue, choosing a preferred time, and uploading
images. They receive updates when their request is accepted, assigned to a technician, and
completed.
Management can view all service requests, assign technicians, track their location, and
manage users. They can also monitor job progress and customer feedback.
Technicians receive assigned tasks with location details, problem descriptions, and images.
They check in when they start work and check out when finished, updating the job status
accordingly.
The system ensures secure role-based access, improving efficiency and communication.
Customer Features
Feature Description
Login/Signup Screen Users land on this screen, where they can either log in with existing
credentials or create a new account to access the platform's features.
Sign up Users can register by providing their full name, email ID, and password.
The system performs necessary validations before proceeding.
Upon successful registration, a verification email is triggered to the
registered email ID to authenticate the user's identity and enhance
security.
Login Registered users can securely log in using their verified email ID and
password. The system validates credentials before granting access. Once
credentials are verified, users are redirected to the Homepage, where
they can interact with the platform’s key features.
If invalid credentials are entered, an appropriate error message is
displayed, guiding users to re-enter correct details or use the 'Forgot
Password' option.
Forgot Password A self-service functionality that allows users to retrieve access by
requesting a password reset link via their registered email ID. Users
receive a password reset link in their registered email ID. By clicking
the link, they can set a new password and regain access to their
accounts.
New Service Request User shall be able to create new service request which includes
(Location details, problem description, maintenance preferred time, and
an option to upload an image).
Technician Details User shall be able to view technician details.
Service Request Summary User shall be able to view active, cancelled, and pending requests. User
shall be able to view all completed requests.
Notifications User shall receive a notification when the management accepts the
service request. User shall be able to view technician details when
management assigns the technician. User shall be able to view status
updates, which showcase task updates (is task in progress or completed).
Reviews and Ratings User shall be able to rate when the service is completed. User shall be
able to give a review when the service is completed.
Technician Features
Feature Description
Login Registered technician can securely log in using their verified email ID
and password. The system validates credentials before granting access.
Once credentials are verified, technicians are redirected to the
Homepage, where they can interact with the platform’s key features.
If invalid credentials are entered, an appropriate error message is
displayed, guiding technicians to re-enter correct details or use the
'Forgot Password' option.
Forgot Password A self-service functionality that allows technicians to retrieve access
by requesting a password reset link via their registered email ID.
Technicians receive a password reset link in their registered email ID.
By clicking the link, they can set a new password and regain access to
their accounts.
Assigned Service Request Technician shall be able to view a list of all assigned service requests
with a filter to see (open, processing, and closed) requests.
Once a technician opens a service request, they shall be able to view
site details, including (site name, problem description, uploaded
pictures by customers, and Google Maps navigation).
Upload Image Technician shall be able to upload before and after work images.
Work Status Check-In: Technician shall be able to check in when they arrive at the
customer location. The check-in button will only be enabled if the
technician is within 100 meters of the customer’s location. If the
technician is outside of 100m, they will get an error message.
Check-Out: Technician shall be able to check out when work is
completed. Technicians can only check out after updating the status. If
a technician tries to check out without updating the status, they will get
an error message.
Update Request Status: Technician shall be able to update the request
status, which includes:
- Completed: When the work is complete and the request can be
marked as closed.
- Spare Parts: The request remains in progress until the required part
arrives.
- No Response: When a technician visits the site and gets no response
from the customer, they can update it as "No Response."
Workflow Diagram
