"Hello, thank you for calling [Company Name]. My name is [Agent Name].
How may I help
you today?"
Sample Interview Questions & Answers
1.What is Customer Service?
-Customer Service is the way of doing the best & excellent which us above the expectation of someone just to
meet the satisfaction of the customers regarding to their concerns and giving the best solution to the
customer's complain.
-It is the act of taking care of the customer's need by delivering professional, helpful, high quality service and
assistance to them.
2. What do you understand by EXCELLENT CUSTOMER SERVICE?
-An excellent customer service is providing brilliant solution and exceeding the customer satisfaction. Going
extra mile in assisting customer is a plus to keep them coming back. I make sure that all of my caller's concerns
are resolved on their first call by doing things right.
3. What is your idea of a CALL CENTER?
-My idea of a call center is that it is a place where people take calls from customers and deliver superb
customer service experience.
4. What makes you qualified to work in a call center?
-Well, I can say that I am qualified to work in a call center because I possess a quality which makes one a good
call center agent. I am very flexible; I don't have complaints with shift work or working at nights and with split
days off. I am willing to learn, and I am not intimidated with learning new things. I am very patient and I know
how to deal with stress. I believe that these qualities make me qualified to work in a call center.
5. Why do you want to work in a call center?
-I'd like to work in a call center because I believe that I have the skills to match the ones needed for this job.
BPO is the best industry where I can showcase my skills and ability. A platform that gave equal opportunities
for graduates, undergraduates and even young and old people. An industry where I find no discrimination and
addresses everyone's talents and characteristics. I'm pretty sure to myself I'll be proud to be a member of the
family.
6. How to handle stress?
- Stress and pressure are always present in any kind of field we choose in life, but what we can do to handle
this, is to set up and focus our minds into a goal that we can be benefited. We will be inspired to achieve
anything and let nothing stop us.
7. How do you keep yourself motivated?
-Every customer is different and their situation unique. Although the job may seem similar on a day-by-day
basis, every call presents an opportunity for you to shine and personally make the difference to the next
customers. Employers know that nobody can maintain their top level of motivation around the clock, and they
don't want to hear that you are always perfect. What will interest them are the strategies you have come up
with to recognize when your energy is dropping and bring yourself back around.
8. What do you understand by the term "CUSTOMER SATISFACTION"?
-Any business depends upon the quality of the service offered to the customer.
9. How do you see yourself five years from now?
-I am definitely interested in making long term commitment to my next position. Well, I see myself five years
from now still working in this company with higher position at the same time with higher salary. I believe that
if I do my work with excellence, future opportunities will assured to open up for me. I mean if I perform my job
at hand, future opportunities will take good care of themselves.
10. How to handle IRATE CALLER/CUSTOMER?
-Well, I think the best way for me to do to handle an IRATE CUSTOMER is to focus on providing quality service
by letting the customer vent out or rant their frustrations. Second is sympathizing with their concerns. And
last, provide or present a viable solution to their problem and give them an assurance that their problem will
be resolved in no time.
11. How can you defend your LOYALTY?
-I know that I will stay long in this company if fortunately, you'll hire me. I've given effort and time to apply
and I will never waste the chance. This company IQOR who will give me trust to be part of the team is worth a
hundred of company who can give me job offers without the security that they will also be loyal to me.
12. What is your edge among the other applicants?
-Everybody have their own edges & characteristics but what I can offer is the heart, the heart that gives
excellent service, appreciate the opportunity you gave, care for everyone's welfare & goal motivated for our
progress in my personal as well as the company.
13. How would you describe color red to a blind person?
-Describing the physical appearance of color red to a blind person will be useless so I will use my emotional
perspective towards it. I see red as a color that symbolizes love, adore and passion. For some, red is hot and
vibrant and for some is sweet and fragrance.
14. Explain how you handle negative feedback from angry clients.
-To handle negative feedback from angry clients is to always think positive and take those negative feedback
as motivation to do better and to improve the services you provide and will effectively lessen bad calls.
15. What are your STRENGTHS?
* I can consider myself a quick learner, who always wants to learn everything for a particular job or a
particular position.
*I consider myself a highly ambitious, hardworking, quick learner & self-motivated person, which are the
essential qualities that anyone who wants to succeed in professional life needs.
*My strengths are that I can work with no supervision, I love working under pressure, I can adjust to any
working environment, I have good time management, and I see to it that I have a good working relationship
with my customers, coworkers, and the management as well.
*I am a very patient person capable of dealing with irate and demanding customers. I can think out of the
bo0x, I have good communication skills and I can learn how to operate new computer programs very fast. I am
a team player, and I can get along with people very well.
16. What is your WEAKNESS?
-Sometimes I overcontrol things because I want everything to be in perfection but I know not every time this
will be possible so I'm learning to adjust my expectations, but not my standards of my performance
Q: Why did you leave your last job?
A: I wanted a new opportunity where I could learn new things and grow my career, but also where I could
work more directly with people.
I wanted to find something more challenging where I could perfect and develop new skills.
Q: Why do you want to work for our company?
A: During my research, I discovered that your company really values training and ongoing learning for your
employees, and as someone who loves to learn new things and be challenged, this is important to me.
Q: What are your strength?
A: One of my greatest strengths is my ability to learn fast on the job and teach myself different skillsets. And
while I don’t have much experience in customer service, I think my ability to learn will help me overcome that
obstacle quickly.
Q: What’s your idea of a call center?
A: To me, a customer service call center is the frontline of all customer interactions. It’s the job of call center
agents to listen and understand customer concerns while also providing helpful information. At the end of the
day, customer service call centers need to create satisfied customers with every call.
Q: Why do you want to work in a call center
A: I’m excited to work in a fast-paced environment that will challenge me to use all of my skills to solve
problems and improve the customer experience. I love flexing my communication skills and interacting with
customers.
Q: What is your idea of quality customer service?
A: My idea of quality customer service is being able to provide customers with friendly, professional service
that not only solves their problems or answers their questions, but also leaves them feeling satisfied with the
service they received.
Q: How would you handle a call from an angry customer?
A: I think the first step is to stay calm and express to the customer that you understand them. I think it’s also
important to remember that it isn’t personal, and the best way to de-escalate the situation is to work towards
a solution.
