1 A manager applies the existing knowledge of management in his own 1

unique manner. Which nature of management is implied here?

a) Management is pervasive
b) Management is an art
c) Management is intangible
d) None of these
2 Identify the process that provides the requisite amount, quality, timing and sequence 1
of efforts, which ensures that planned objectives are achieved with a minimum of
conflict.

(a) Management

(b) Planning

(c) Co-ordination

(d) Controlling

3 Read the following statements: Assertion (A) and Reason (R). Choose one of the 1
correct alternatives given below:

Assertion (A): Motion study helps to improve the efficiency of the workers.

Reason (R): It eliminates wasteful and inefficient motions by workers and machines
to identify the best method of work.

Alternatives:

a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation

of Assertion (A).

b) Both Assertion (A) and Reason (R) are true and Reason (R) is not the correct
explanation of Assertion (A).

c) Assertion (A) is true but Reason (R) is False

d) Assertion (A) is False but Reason (R) is true.

4 According to this principle of general management, “an organization should 1

safeguard against abuse of managerial power, but at the same time a manager should
have the necessary authority to carry out his responsibility.” Name the principle of
management being described in the given statement.

5 Match the following. 1

Column – I Column – II
 A – Suppliers and creditors i) Opportunities

B – Social and political environment ii) Specific forces

C – Gaining the profits for being a pioneer iii) General forces

D – Positive external trends iv) First mover advantage

Options

a) A – i), B – ii), C – ii), D – iv)

b) A – ii), B – iii), C – iv), D – i)

c) A – iii), B – iv), C – i), D – ii)

d) A – iv), B – i), C – ii), D – iii)

6 Read the following statements: Assertion (A) and Reason (R). Choose one of the 1
correct alternatives given below:

Assertion (A): Bangalore is called the silicon valley of India.

Reason (R): The favorable economic conditions of the country encouraged the IT
industry.

Alternatives:

a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation of Assertion (A).

b) Both Assertion (A) and Reason (R) are true and Reason (R) is not the correct
explanation of Assertion (A).

c) Assertion (A) is true but Reason (R) is False

d) Assertion (A) is false but Reason (R) is True

7 Who among the following is responsible for sequence of process in production 1

a) Gang boss
b) Speed boss
c) Repair boss
d) Route clerk
8 Identify the correct sequence of steps involved in the planning process. 1

(a) Evaluating alternative courses, Identifying alternative course of actions, Setting

objectives, Developing premises

(b) Setting objectives, Identifying alternative course of actions, Evaluating alternative

courses, Developing premises

(c) Setting objectives, Developing premises, Identifying alternative course of actions,

Evaluating alternative courses
 (d) Setting objectives, Developing premises, Identifying alternative course of actions,
Evaluating alternative courses

9 ‘Pace Ltd’. is an enterprise selling T.V sets, they have decided to buy LED screen 1
only from Vendors using Japanese technique of manufacturing. This is related to
which type of Plan

a) Objective
b) Policy
c) Strategy
d) Rule
10 Indigo Limited has a staff of 300 people which is grouped into different departments. 1
The organizational structure depicts that 100 people work in Production department,
150 in Finance department, 20 in Technology department and 30 in Human Resource
department. Identify the type of organizational structure being followed by the
company.

(a) Functional structure

(b) Divisional structure

(c) Informal structure

(d) None of the above

11 Lakshay has been given the task of arranging for five-day conference for foreign 1
delegates. In order to ensure smooth functioning of the event, he has made two
people as coordinators to take care of activities related to registration and
refreshment. Identify the function of management being carried out by Lakshay.

12 Read the following statements: Assertion (A) and Reason (R). Choose one of the 1
correct alternatives given below:
Assertion (A): Organizing ensures the optimum use of human, financial and material
resources.
Reason (R): Work is assigned as per ability and proper assignment of jobs avoids
overlapping of work and helps in preventing confusion and minimizing the wastage
of resources and efforts.
Alternatives:
a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation
of Assertion (A).
b) Both Assertion (A) and Reason (R) are true and Reason (R) is not the correct
explanation
of Assertion (A).
c) Assertion (A) is true but Reason (R) is False
d) Assertion (A) is False but Reason (R) is true.
13 To make sure employees focus on work and follow the method of production as per 1
plan the management of Amaira Ltd. decided to install CCTV (close circuit
television) in the factory for monitoring the activities of workers. The managerial
function discussed above is
a) Planning
b) Controlling
c) Staffing
 d) Directing
14 Read the following statements: Assertion and Reason. Choose one of the correct 1
alternatives given below:

Assertion (A): The staffing function has assumed greater importance in the present
scenario.

Reason (R): There has been rapid advancement of technology, increasing size of
organization and complicated behavior of human beings.

Alternatives:

a) Both Assertion (A) and Reason (R) are true and Reason (R) is the correct
explanation of Assertion (A).

b) Both Assertion (A) and Reason (R) are true and Reason (R) is not the correct
explanation of Assertion (A)

c) Assertion (A) is true but Reason (R) is False

d) Assertion (A) is False but Reason (R) is True.

15 Alpha Enterprises is a company manufacturing water geysers. The company has a 1

functional structure with four main functions-Production, Marketing, Finance and
Human Resource. As the demand for the product grew, the company decided to hire
more employees.
Identify the concept which will help the Human Resource Manager in deciding the
actual number of persons required in each department.
16 Ashutosh works as a manager in Kuber Ltd. Besides the salary, the company offers 1
him benefits such as free housing, medical aid and education to the children, etc.
Identify the type of incentive being offered to him.
(a) Perquisites
(b) Job Enrichment
(c) Co-partnership
(d) Pay and allowances
17 As the general manager of an e-commerce company, Gagan maintains good 1
interpersonal relations with followers and also motivates them to contribute for y ‘
achieving organizational goals. Identify the concept being described in the above
lines.

18 Which of the following is not a type of personal barrier? 1

(a) Fear of challenge to authority.

(b) Unwillingness to communicate

(c) Loss by transmission and poor retention

(d) Lack of proper incentive

19 Under this method of recruitment, a notice is placed on the notice board of the 1
organization containing the details of the jobs available.
(a) Casual callers
(b) Labour contractors
 (c) Recommendations of employees
(d) None of the above
20 Critical point control focuses on: 1
a) Every Activity
b) Key Result Areas
c) Actual Output
d) Planned Output
21 3
Mr. Nath, a recently appointed production manager of Suntech Ltd., has decided to
produce jute bags instead of plastic bags as these are banned by the government. He
set a target of producing 1000 jute bags a day. It was reported that the employees
were not able to achieve the target. After analysis, he found that employees were
demotivated and not putting in their best for achieving the target. Mr. Nath’sbehavior
is good towards the employees. His attitude is always positive. So, he announced
various incentive schemes for the employees like:
 Installing awards or certificates for best performance
 Rewarding an employee for giving valuable suggestions
 Congratulating the employees for good performance
a) Identify the functions of management highlighted in the above paragraph.
b) State the incentive under which the employee are motivated.
c) State any one value which the production manager wants to communicate to
society by his work and behavior.
22 Rishitosh Mukherjee has recently joined AMV Ltd, a company 3
manufacturing refrigerators. He found that his department was
under-staffed and other departments were not cooperating with his
department for smooth functioning of the organization. Therefore,
he ensured that his department has the required number of
employees and its cooperation with other departments is improved.

(a) Identify the level at which Rishitosh Mukherjee was working.

(b) Also, state three more functions required to be performed by

Rishitosh Mukherjee at this level

23 ‘Serious Business’ is a balloon manufacturing firm. With the arrival of foreign firms 3
it is feeling the pressure of improving its business strategy. Because of the firm’s
advance planning it could not suddenly bring changes in its plans as the whole
organization had started implementing the decided plan. But this year the
organization wants to ensure success. However, the firm knows that the external
environment is changeable and continues to vary in a fast manner. The organization
wants to prepare in advance for a better future. It has decided to allocate a portion of
its budget specifically for proper planning as it knows there are going to be expenses
like Expert’s fee, survey charges, etc.
Which limitations of planning have been identified in the above case?
24 Explain by giving any three reasons why organizing is considered as an important 3
function of management.
25 Explain the following concepts with appropriate examples: 3
a) Casual Caller
b) Transfer
26 Beni, after completing her MBA, took up a job with a multinational company 4
named ‘Fortio’. The company was paying good salary and perks to its
employees. The wages were within the paying capacity of the company that
provided the employees a reasonable standard of living. The company also
had a good work-culture and the behavior of superiors was very good
towards their subordinates. Beni was very happy in this organization, but
due to long working hours she did not have time to cook her meal. She had
to depend upon outside food, which was deteriorating her health.
She observed that this problem was faced by many of her colleagues, not
only in her company but also in many other companies. This was because of
increase in the number of working women and non-availability of hygienic
home-cooked food. She identified this as a great opportunity and decided to
give up her job to supply packaged home-cooked food to office goers at a
reasonable price. At the end of the day she was also distributing the left-over
food in the nearby night-shelters.
a) State the dimension of business environment being discussed
above.
b) State the principle of management being followed by ‘Fortio’.
c) Identify any two values being communicated by the company to the
society in the above case.

27 Explain the following principles of management and differentiate 4

between them :
(a) Unity of Direction
(b) Unity of Command
28 Samayra is a successful manager at Mansions Enterprises. She has 4
a team of twelve people working under her. She encourages them
to set their own objectives and take decisions. She respects their
opinions and supports them, so that they can perform their duties
and accomplish organizational objectives. To manage and exercise
effective control she uses forces within the group.
As an intelligent manager, at times, she also makes use of
positive aspects of informal communication. This way, she is able to
unify diverse interests and ensure that targets are met.
(a) There are many theories and styles of influencing people’s
behavior. Identify the style used by Samayra which is based
on the use of authority.
(b) State two positive aspects of the communication discussed
above, which Samayra is using as an intelligent manager.

29 Mohit Gupta is working with ‘Yellow Security Services 5

 Ltd.’ He is also recruiting security guards for the
company. The company provides security services in Delhi
and Noida at short notice to various companies. The
guards are recruited on temporary basis. The guards
provided bythis company are known for their honesty and
punctuality. Mohit Gupta is well known in his village for
providing employment to unskilledpeople.
a. Name the source of recruitment used by ‘Yellow
Security Services Ltd.’

b. State any one disadvantage of this source ofrecruitment.

c. Identify the need of ‘Security Guards’ which is

being fulfilled bythe company as per Maslow’s
needhierarchy.

d. Identify any two values communicated to the

society in the above statedcase.

30 Arun is working in a multinational company in Gurgaon. He was running 5

temperature for the last many days. When his blood was tested, he was found
positive for dengue with a very low platelet count. Therefore, he was admitted in
the hospital and a blood transfusion was advised by the doctors. One of his
colleagues sent a text message about it to his immediate superior 'Mr. Narain'. 'Mr.
Narain' in turn sent a text message to the employees of the organization requesting
them to donate blood for Arun. When the General Manager came to know about it,
he ordered for fumigation in the company premises and cleanliness of the
surroundings.

(a) From the above Para quote lines that indicate formal and informal
communication.
(b) State any two features of informal communication.
(c) Identify any onevalue that is being communicated to the society in the above
Para.
31 5
Explain Functional Foremanship in brief with the help of diagram.
32 Management is considered to be both an art and science. Explain. 6

33 Anjali had been working with ‘Tata Enterprises’ for the last ten years. She was 6
famous for her dedication towards the work. When the Manager senior to her
retired, all her colleagues thought that now Anjali would be promoted. But to
everyone’s surprise the vacant post was filled by an outsider ‘Miss Monika’. Anjali
felt demoralized and her performance started declining. She would absent herself
often and could not meet her targets.
Miss Monika was a good leader who would not only instruct her subordinates, but
also guide and inspire them. She noticed Anjali’s behavior and felt that her
performance could be improved. She started involving Anjali in decision-making
issues related to the organization and made her a part of a high-level joint
 management committee. Anjali was now punctual to office and her performance
started improving.
(a) Identify and explain the function of management being performed by
Monika.
(b) Name and explain the element of the above function of management which
helped Monika to improve Anjali’s behavior.
(c) State any four features of the element identified in (b) above.
34 Saurabh Jain set up a telecom business in Nasik, named as ‘Ketone’, with an 6
ambitious target of reaching out to 90% of the Indian population within one year.
He chose this business on the belief that the demand for data services will increase
4 times within the next 2- 3 years. To fulfill such ambitious target, he had to either
acquire an existing telecom business or collaborate or go independent aggressively
in the light of tough competition.
He assessed the proposal of different companies’ vis-à-vis earning per share, tax
liabilities, dividend paid, etc. and their future projections, knowing fully well that the
projection may change if country’s economic policies get modified.

The above paragraph discusses some of the steps of the functions of management.
a) Identify and explain the function of the management.
b) Discuss the steps by quoting the lines in chronological order.