Management Information System Assignment

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TOPIC: WEB SHOPPING AIDS PRESENTED BY: Zubair Shahid Roha Farooq Aneeqa Ahmed Umer Shahzad SUBMITTED TO: SIR Muazam Ali SEMESTER: 1ST PROGRAM: MASTER IN COMMERCE 13107 13103 13106 13128

RAIWIND ROAD, LAHORE

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Management Information System Assignment

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TABLE OF CONTENTS
TABLE OF CONTENTS........................................................2 ACKNOWLEDGEMENT .......................................................3 ABSTRACT.......................................................................4 Introduction....................................................................5 Better Business Bureau...................................................5 Bizrate............................................................................7 Coupons..........................................................................9 MOST POPULAR COUPONS..............................................10 Epinions........................................................................11 FatWallet.......................................................................12 Products and services....................................................12 Coupons and Cash Back.................................................12 Forums..........................................................................12 Best Deals.....................................................................13 Compare Prices..............................................................13
Relocation......................................................................................................................................13 Awards...........................................................................................................................................14 Froogle...................................................................................14 How does it benefit you (merchants)?.......................................14 How to submit your products to Froogle?..................................14 Why Use Hot Deals for Online Shopping?...................................15 ..............................................................................................16 How to Look for the Best Hot Deals...........................................16

Hot Deals Club...............................................................17 Internet Fraud Complaint Center....................................18 Price Grabber................................................................19 Reseller Ratings.............................................................20 Shopper.........................................................................21 Bibliography..................................................................21

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Management Information System Assignment

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ACKNOWLEDGEMENT
First of all we are grateful to Almighty Allah, Lord of Creations, of our life and of everything in the Universe and His Holy Prophet Mohammad (S.A.W.W) whose blessings enabled us to perceive and pursuit higher ideas of life, who has given us the courage insight and knowledge to complete this project. We would like to acknowledge the help of persons who helped us lot in our project and in our educational career that is Sir Moazam Ali for supervising in this project.

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Management Information System Assignment

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ABSTRACT
Some Internet shoppers use online shopping aids to help them search for products and services, and to assist them in making in detail comparison among alternatives. By presenting comparison information on salient criteria (e.g., price) from multiple vendors of a specific product, online shopping aids can increase the number of alternatives considered, while reducing search time and costs. In this project, we report the results of an experiment intended to examine online shopping perceptions between two Internet shopping groups: one that used an online shopping aid and another that did not use the aid. Our results show that online shopping aids are convenient and reduce search efforts. Based on the findings, we discuss possible implications for research and practice.

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Management Information System Assignment

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Introduction
Today, the Internet age, many buyers in a shopping mood is changing the way they search for products and services are facing is affected. Search more traditional retailers with online shopping and shopping and search through as many of the same features. However, the traditional shopping environment, people often deeper than all available alternatives before choosing one (2001. Blackwell ET al) are unable to evaluate.. Moreover, traditional shopping environment, sometimes hard to find activities and time, which can delay the purchase decision and can defer purchasing bene.ts needs. In contrast, the target of new electronic products in the market to sell more online information about speed and can easily be accessed, searched for acquisition costs can reduce effort and time. Some online shopping aids such as a relatively new Internet tools, various vendors (2000 Hofacker) offered to meet soon to facilitate comparison. To provide. Is. Not surprisingly, it is likely that the only value-based comparisons can be misleading and more importantly, they will undermine the carefully constructed image of the brand by online merchants received a cool reception. Marketers of these products are being cyber with her rival in a nondescript medical side by side did not relish the prospect of the proposal. Since Bargain Finder, shopping or AIDS Show bots implementation of a number of commercial art, as it is commonly called, is a web www.botspot.com Show bots Shopping bots of various kinds, including provides a comprehensive listing) started. Comparison shopping information on AIDS is a new generation.

Better Business Bureau

The Better Business Bureau is a private agency formed in 1912. It operates in both Canada and the US. Its goal is to help consumers by publishing reports on the reliability of businesses, reducing fraudulent business activities, educating both companies and businesses about rights and responsibilities, providing information on charities, and resolving disputes. Since the Better Business Bureau is a private organization, it has no regulatory power over corporations. Companies must enroll and pay for membership in the Better Business Bureau; however, consumer and charity reports are not limited to member companies. In addition to enrollment in the Better Business Bureau, companies must agree to dispute resolution in order to maintain or claim membership.

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Management Information System Mid Term Assignment In its best endeavors, the Better Business Bureau functions well as an agency that reports frequent complaints on the part of consumers. However, complaints, unless the company is a member of the Better Business Bureau remain unsubstantiated. If one is evaluating what companies are the most likely to be ethical in their treatment of customers, then one or two unsubstantiated complaints may not be regarded as enough evidence to condemn a company. However, if the Better Business Bureau records numerous complaints about a companys business practices, this information is likely to be quite helpful. The Better Business Bureau is also successful for those wishing to make charitable donations. The agency lists the charities, which tend to spend the most money on their charitable causes and have a known record of being economically responsible. Choosing a charity from this list likely means that one is wisely bestowing ones money. The Better Business Bureau is less successful in its area of dispute resolution. No company has to submit to dispute resolution unless the company wishes to remain in good standing with the agency. Disputes involving mishandling of large sums of money are better resolved in civil court. However, when a consumer observes a company practicing fraudulent advertising, the best action the consumer may take is to fill out a Better Business Bureau report, which takes just a few moments on the Internet. The agency does make reports in the US to the Federal Trade Commission, which may act on, or at the least investigate a high number of reports. Since 1995, the Better Business Bureau has developed a group of videos, dealing with a number of topics, such as information on car repair, identity theft, and childcare. These videos are distributed to public libraries, where they can be checked out or viewed by interested consumers. Education of this kind can be invaluable to consumers. Though not all the intentions of the agency are equally fulfilled, the Better Business Bureau can be a helpful resource to both businesses and consumers. Local representatives tend to be accommodating. Consulting the agency can help provide one with information when one considers establishing a new business or purchasing any type of unfamiliar product or service. {1} The Better Business Bureau, through local chapters, invites businesses to become dues-paying members. In return, the BBBs allow their member businesses the use of their logo, mediation and arbitration services, and access to their compiled information.

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Management Information System Mid Term Assignment The Better Business Bureau gathers and archives information it receives about businesses, both locally and nationally. It is unknown what vetting or verification processes the BBBs use with the information they receive from consumers and other businesses, or if there is a verification process. The BBB states its purpose is to collect information on business reliability, alert the public to frauds against consumers and businesses, provide information on ethical business practices, and act as mutually trusted intermediaries between consumers and businesses to resolve disputes. Although it has "Bureau" in its title, the Better Business Bureau is not affiliated with federal, state, or local government, and has no direct affiliation with any consumer protection government authority. The BBB, as a privately held corporation, has no governmental authority over businesses.

Bizrate
Shopzilla is a price comparison service. Founded in June 1996 by Farhad Mohit and Henri Asseily as Binary Compass Enterprises, the company changed its name to BizRate.com in January 1999. The company launched the website Shopzilla in November 2004, which then became the company name too. The company's mission is to enable shoppers to find, compare and buy anything, sold by virtually anyone, anywhere. In September 2009, Shopzilla sites attracted over 19 million unique visitors in the U.S. according to comScore. Shopzilla also operates the BizRate.com consumer feedback network that collects millions of consumer reviews of stores and products each year. In June 2005, Shopzilla was acquired by The E. W. Scripps Company for $525 million and was part of its interactive media division. In June 2011, Scripps sold Shopzilla to strategic private equity Symphony Technology Group for $165M. Shopzilla operates websites serving consumers and retailers in the U.S., UK, French and German markets. Shopzilla is headquartered in West Los Angeles, CA. {2}

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Management Information System Assignment

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Figuer-1 Increase Customer Loyalty and Conversion to Your Online Store Bizrate Insights empowers retailers to achieve their end goal of growing sales and consumer loyalty by helping them listen to and start a dialogue with their customers. Bizrate Insights provides tools and reports to over 5,000 retailers to enlighten them about the customer experience and make them aware of the why in what consumers think and do. For over 10 years, Bizrates consumer feedback and ratings platform amplifies the consumers voice in a way that is fast and measurable, resulting in insights, action, and consumer loyalty.

The Bizrate buyer surveys are the cornerstone to our Customer Feedback & Ratings program. It is freely available to all online retailers. Thousands of retailers, including some of the most widely recognized brands, use it to collect real-time feedback from their customers, as well as to get rated and become Customer Certified .

The buyer and non-buyer surveys are FREE customer experience and feedback tools that allow retailers to hear from their consumers through up to three surveys which take place immediately after purchase and after expected order receipt. Bizrate surveys and reports yield information on the following key topics:

Conversion Loyalty and Advocacy

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Management Information System Assignment Merchandising

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Marketing Usability Order Tracking and Delivery Product Satisfaction Customer Support Demographics Competitive Intelligence and Benchmarking

Bizrate Insights provides tools and reports to help retailers gain insight on how customers are reacting across the entire purchase process.

Benchmarked Buyer Surveys (Point-of-Sale and Post-Order Fulfillment) Benchmarked Non-Buyer Surveys (Visitor, Cart Abandonment, and Checkout Abandonment) Customer Verbatim Comments Product Reviews Benchmarking Reports Respondent Level Data for Customer Segmentation and CRM Systems A Cross-Tabulation Tool Hot Topic Reports on What is A Buzz in the Industry Custom Surveys and Branding

Coupons
The interest rate stated on a bond when it's issued. The coupon is typically paid semiannually. This is also referred to as the "coupon rate" or "coupon percent rate". {3}

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Management Information System Assignment MOST POPULAR COUPONS

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Management Information System Assignment

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Epinions
Epinions.com is a general consumer review site that was established in 1999. Epinions was acquired by Shopping.com (known as DealTime.com at the time of the acquisition) in 2003, which in turn was acquired by Ebay in 2005. At Epinions, visitors can read reviews about a variety of items to help them decide on a purchase or they can join for free and begin writing reviews that may earn them money and recognition. {4}

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Management Information System Assignment Figuer-2

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FatWallet
FatWallet is a bargain hunting website, centering around a set of forums that allow users to publish deals and rebate offers on a comprehensive range of products and services, though computerrelated products and electronics are most prominent in the listings. It is headquartered in Beloit, Wisconsin. {5}

Figuer-3 Products and services Coupons and Cash Back FatWallet features a Coupons and Cash Back rebate shopping section, where users can find thousands of money-saving coupons and discounts from hundreds of popular online retailers and members can receive a percentage of purchases back from purchases made through referral links to partnered retailers (originally known as FatCash). FatWallet has paid out over $28 million to its members since 2005 (membership is free with an email address). Forums FatWallet users frequently post the sale prices of major retailers before they were even released in the retailers' advertisements, which embroiled the site in a major legal dispute in 2002 involving Black Friday advertisements. Several retailers, including Wal-Mart, Target, Best Buy and Staples, have served FatWallet with "take-down" notices pursuant to the Digital Millennium Copyright Act, claiming that their sale prices were copyrighted and must be removed from its site. In addition, Wal-Mart served FatWallet with a subpoena to reveal the identity of the users that had posted Wal-

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Management Information System Mid Term Assignment Mart's prices, but the demand was quickly dropped. It is not known if Wal-Mart ever made good on its threats to sue. Though FatWallet initially complied with the take-down notices due to the fear of liability, within two weeks it took the offensive, reposting the prices and arguing that the prices were uncopyrightable facts rather than expression. FatWallet filed a lawsuit in the U.S. District Court for the Northern District of Illinois against three of the retailers, seeking damages for their knowing assertion of invalid copyright claims and a declaratory judgment that the take-down provisions of the DMCA were unconstitutional. The case, FatWallet, Inc. v. Best Buy Enterprise Services, Inc., was dismissed. The court ruled that FatWallet lacked standing to sue for any harm done to its users for having their postings temporarily removed, and FatWallet did not assert any injury to itself that the court found cognizable. Apparently, FatWallet executives welcome another opportunity to settle the U.S. laws surrounding dissemination of advertising information, and are confident that threats by retailers are bluff and bluster. Since its launch, FatWallet has expanded its forums to include discussion on other financial topics such as investments, banking and credit cards. The Finance forum is often mentioned in the Wall Street Journal and the New York Times referencing personal finance topics ranging from credit card topics to 401K investment tips. Best Deals FatWallet launched Best Deals in 2009 (initially called Today's Top Deals) which features dozens of researched deals found all over the internet by deal hunting staff and members. Best Deals also features an Expert Picks section where deal hunting experts research bigger ticket retail products like laptops, computers and HDTVs for the best value for the price and post their endorsements each week. Compare Prices Compare Prices was launched in June 2010 as a price comparison that includes cash back, shipping costs and taxes. Relocation Between March and April 2011, Fatwallet moved to Wisconsin from its home in northern Illinois in order to avoid termination of affiliate contracts with online retailers such as Amazon.com that provide about 30% of the companys revenue. An Illinois law passed in March 2011, the Main 19

Management Information System Mid Term Assignment Street Fairness Act, required online retailers with Illinois affiliates to collect and remit sales taxes to the state. Awards Other notable company achievements include FatWallet being named one of 2010's 50 Best Places To Work in America by the Best Places To Work Institute and Entrepreneur Magazine. FatWallet ranks #20 on the list for best small businesses. Founder Tim Storm was also named as one of four finalists for Entrepreneur of 2010 by Entrepreneur.com. The winner of this prestigious national award will be announced in January 2011. Froogle Froogle is a service from Google that makes it easy for online shopper to find information about Products for Sale Online. If your products are not listed in Froogle, you're missing one of the biggest sources of targeted traffic to your online store. And did we mention that it's free? How does it benefit you (merchants)? Google's worldwide user base performs more than hundreds of millions searches a day. These might be the people actively searching for the items you sell. That presents an enormous opportunity to introduce your products to customers you might otherwise spend lots of money in advertising trying to reach. The bottom line, if you're operating an online storefront, listing your products in Froogle is one of the best (free) way to market to thousands of targeted customers. How to submit your products to Froogle? To get your products listed on Froogle, you need to create and submit a data feed. We understand setting up a data feed manually is cumbersome and ineffective. This is exactly why we build in the Froogle Feeder in our webShaper e-commerce software. Once you have the online product catalogue ready, you can start creating the data feed, here is what you will need to do:

Create a data feed of your product catalogue The built-in froogle module will help you to create the data feed from your existing product

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Management Information System Assignment database, easily and quickly. To create a data feed using our software is a simple process. In the Froogle module 1) Type the name of the feed exactly as u have specified in Froogle

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2) Choose the categories you want to EXCLUDE from the feed, then click the create button 3) Download the feed file Read more about the data feed. Upload your feed via FTP With your Froogle acceptance email, you will also receive the login and password to your FTP account. Please sign in to the account to upload your datafeed file. Froogle does not accept the following types of sites: Affiliate Sites, Multi-Level Marketing (MLM) Sites, Comparison Shopping Sites and Mirror Sites. Froogle does not accept the following types of products: Auction items (unless they have a 'Buy It Now' price that remains fixed throughout an auction) and Illegal products. Read the full details of froogle policies. Why Use Hot Deals for Online Shopping? Everyone loves a great bargain. As savvy shoppers, people love to hunt through sales advertisements, online discount offers, store sales, and coupon listings for the best, hottest bargain. The old style of finding hot deals and bargains usually meant reading through sections of a local newspaper and magazines for any bargains. However, the Internet has changed how shoppers find hot deals. The best way to find hot deals and bargains is to utilize what are known as hot deals websites. These websites offer listings of current deals found online. Some hot deals websites allow shoppers to post their own deals while others rely on the website staff for posting deals. Hot deals websites offer a savvy shopper the opportunity to obtain an up-to-date view of many current deals being offered. A shopper can often find hot deals that may not be found elsewhere. On this site you will find articles related to hot deals as well as reviews of the best hot deals sites to hep you in the decision making process.

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Management Information System Mid Term Assignment The best hot deals websites offer a wide range of deal finding services. Many offer featured deal listings while some may offer a section on daily deals that last only a day. Extra services often include support for social networks, forums for discussing hot deals, descriptions of the deals listed, and even mobile content. {6}

Figuer-4 How to Look for the Best Hot Deals Many hot deal sites that are found in this review are top performers. They have better, more up-todate information on deals and tend to have better deal descriptions than other deal sites. However, not all of the sites reviewed are equal and some may lack certain features that other deal sites have. While some deal sites are very visually appealing, they may have fewer deals than ones that may have a less polished design. In reviewing the hot deals sites, the following criteria were used: Overall Breadth of Deals Listed While a few hot deals websites offer a listing of only one type of product, most offer a wide range of deals on many product types. This criteria item shows how well each site offers a wide range of deals. Sites that show the largest range of item types were ranked higher in this area. Site Navigation One of the most important features of a deal site is its interface. Shoppers should be able to easily navigate the different pages of the site and to use its different features. Other features that make using a site usable or readable include high contrast text in section titles, easy to view menus, page identifiers, and intuitive menus. Detailed Descriptions How well each deal is described can be a great help for those deciding on whether to utilize a deal. Elaborate descriptions can reveal if a deal has conditions, instructions for using a discount offer, and even reviews of the deal.

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Management Information System Assignment Accurate Deal Information

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When looking at posted hot deals, is the information accurate? This question can be very important as some deals found may be described inaccurately to the point that a shopper may end up paying a higher price for an item. The most accurate listings can help a shopper avoid purchasing items that they believe may be discounted but in fact are not. Quality of Deals Listed The quality of hot deals posted pertains to the type of deal, the discount offered, and any conditions that may be attached to a discount. The best deals are those posted on popular items that have a high discount, and are without extra conditions

Hot Deals Club

Welcome to the Hot Deals Club, a collection of websites and RSS feeds built by deal seekers. Unlike other sites that claim advertisements to be "deals" so they can make a quick buck, our goal is to only show the hottest deals available because we love hot deals. We only post deals that we truly feel are hot deals, which is why our users call us the most trusted deals portal site on the Internet. Each deal can expire anytime after post and without notice, and most comments are based on years of experience. Examples Logitech.com - K750 Solar-Powered Keyboard for $40 Wed, 2012-01-11 19:34 On that page is a Logitech K750 Solar-Powered Keyboard in a "dented box" for $40. The product is brand new, undamaged, and covered by a full warranty. It works great without any batteries. The keyboard is very comfortable to use, though not as comfortable as our favorite, the (wired) Logitech Illuminated Keyboard. Categories: Deals Newegg.com - Acer 23" LCD Monitor for $130 Wed, 2012-01-11 13:27 $160, and code EMCYTZT1043 applies $30 off. Categories: Deals

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Management Information System Assignment iTunes.com - Planet Minesweeper for iPhone/iPad free Wed, 2012-01-11 13:25

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Use the App Store on your iPod Touch, iPhone, or iPad to search for Planet Minesweeper to download it for free. Categories: Deals Newegg.com - Westinghouse 32" LCD 1080p HDTV for $245 Wed, 2012-01-11 13:21 $260, and code 24HRSALE111A applies $15 off. Categories: Deals JetBlue.com - flights $29 each way, or around $40 after taxes Tue, 2012-01-10 12:45 Their latest airfare sale is for flights between select cities for anywhere from $29 to $149 eachway. Add at least $11 for taxes each way. They are also advertising some vacation packages this week.

Categories: Deals Newegg.com - Philips Headphone for $13 (expired: ) Tue, 2012-01-10 04:17 (Expired)

Internet Fraud Complaint Center

The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance (BJA).

Figuer-5

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Management Information System Assignment Filing a Complaint with the IC3

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The IC3 accepts online Internet crime complaints from either the actual victim or from a third party to the complainant. We can best process your complaint if we receive accurate and complete information from you. Therefore, we request that you provide the following information when filing a complaint:

Your name Your mailing address Your telephone number The name, address, telephone number, and Web address, if available, of the individual or organization you believe defrauded you. Specific details on how, why, and when you believe you were defrauded. Any other relevant information you believe is necessary to support your complaint.

Price Grabber
PriceGrabber.com is a price comparison service. They have partnered with more than 13,000 merchants, retailers, and sellers and provide free information on millions of products in 25 different categories. The company also serves as the data source for numerous other shopping Web sites, including AOL Shopping, Bing Shopping, About.com's ConsumerSearch, iVillage, Comcast, and CNET. PriceGrabber.com was the first comparison shopping engine to project tax and shipping cost information for a consumer during the price comparison process. PriceGrabber was acquired by Experian in 2005 for $485 million, negotiated by then CEO Kamran Pourzanjani who founded the company along with Tamim Mourad in 1999. Rebate Tracker Every year, millions of people worldwide make purchases enticed by "price after rebate" promotions. Surprisingly, very few of those rebates are actually mailed in (less than 5%, in fact!). Then, weeks pass and the consumer receive either a check or a rejection notice (or no notice at all!). By the time the rebate check is due, most people have either forgotten about the

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Management Information System Mid Term Assignment purchase altogether or have lost track of the relevant contact information and have no way to follow up. Literally, millions of dollars remain unclaimed each year! {8}. This is where Rebate-Tracker.com comes in. Sign up for an account and enter the relevant details every time you submit a rebate. The web site will organize your submissions, keep track and report on the money you are owed, and will even send you reminders when your rebates are due. Give it a try, it costs nothing, and will likely put a few dollars back in your wallet!

Reseller Ratings
Reseller Ratings is a web-based business that solicits consumer reviews of online retailers and sells "Merchant Memberships" to those stores. Rated stores are given two scores - a lifetime score and a six-months score. As of 28 February 2011, the site claimed 691,411 user-submitted reviews for 27,423 stores. The site also lists deals, special offers, and other sales currently being offered at listed stores, as well as a forum for discussion.

Figuer-6 Although free to be listed and to post comments attached to reviews, stores may pay to join the ResellerRatings Merchant Member program regardless of the merchants' rating. Exact fees are no longer disclosed publicly and vary by merchant. Merchant Members can, among other things, receive notifications and detailed information about new reviews, view order numbers attached to reviews, contact reviewers/customers to resolve issues, use the ResellerRatings Checkout Exit Survey to generate reviews from customers one week post-sale, flag reviews for non-customers whereby a ResellerRatings account manager contacts the reviewer to obtain proof of their order and removes the review if no proof is obtained, use the ResellerRatings Customers Love Us Seal/badge, and receive syndication of ratings into Bing Shopping, Google Product Search, and Google AdWords. {9}

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Management Information System Mid Term Assignment "Shopping Review" websites like ResellerRatings or Angie's List are immune from civil liability prosecution for what its reviewers write due to the Internet Communications Decency Act protections which shields websites from what their users do or say.

Shopper
somebody doing shopping: somebody who searches for things to buy, especially in a store U.S. COMMERCE somebody who shops for others: a person hired to shop for somebody else U.S. somebody filling mail orders: somebody whose job is to fill mail or telephone orders local newspaper: a usually free newspaper that carries advertising and some local news{10}. Types of Shopper 1- Google Shopper
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Google Shopper Secret Shoppers The Shopper Paper Mystery Shopper Pensacola Shopper The Shopper Online

Bibliography
{1}. http://www.wisegeek.com/what-is-the-better-business-bureau.htm {2}. http://about.shopzilla.com/partners/partners-us/bizrate-insights {3}. http://www.investopedia.com/terms/c/coupon.asp#ixzz1mWX5VSTy {4}. http://en.wikipedia.org/wiki/Epinions {5}. http://en.wikipedia.org/wiki/FatWallet {6}. http://hot-deals-review.toptenreviews.com/ {7}. http://hotdealsclub.com/

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Management Information System Assignment {8}. http://www.rebate-tracker.com/ {9}. http://www.resellerratings.com/ {10}.http://www.bing.com/dictionary/

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