Marketing Strategy of ITC
in
Tobacco Industry
Scope
Study the consumer behaviour in Tobacco Industry
SWOT and PEST analysis of ITC cigarettes
Porter’s Five forces Model
Analysis of cigarette consumption
Positioning Strategies
Future Research
ITC Cigarettes
Marketed under 14 different brands
70% market share in the Indian cigarette market
Contribute 80% to the total profits
Serves 100,000+ markets and 2 million retail outlets
SWOT analysis
Weaknes
Strengths s
Losing out on smokers because of
World class Research
increase in prices
Efficient Supply chain mechanism
Declining sales growth
Highest Market share
Ethical dilemma
Opportunitie Threats
s
Opportunity for Less hazardous
Low entry barrier, low entry cost
low nicotine/ light cigarettes
Increase in excise duty
Innovative packing designs
Rising health concerns
Increasing high income group
PEST analysis
Political
Smoking in public places is strictly prohibited
Advertising of tobacco products is not allowed
Health warning labels need to be put up on the
packaging
Hike of excise duty from 11% to 72% for cigarettes
Economic
India is the second largest producer of tobacco
Highly labour intensive, employing 5 million+ people
In 2008 recession, sales increased by 11%
Lower income groups use bidis as alternatives
Social
Health conscious population
Awareness through advertisement
Primary education
More rehabilitation centres
Technological
Automated production process
Smoke-free cigarettes and e-cigarettes
New flavours
Different packaging
Porter’s Five Forces Model
Competitive Rivalry
Highest market share of 70% in India
No major threat from the existing players in the market
Availability at local stores helps beat the competition
Bargaining Power of
suppliers
Shopkeepers, friends are major drivers of consumer
choices
Suppliers who can influence shopkeeper have great
power
Brand loyalty is comparatively lower, so availability
important
Bargaining Power of
buyers
Greater preference to taste than price
Easily switch to another brand, low loyalty
Shift in consumption from bidis to cigarettes due to
higher income
Threat of new entrants
Cigarette industry is very stable
New entrant cannot match distribution of existing
players
Government policy against tobacco acts as a virtual
entry barrier
Threat of substitutes
Other forms of tobacco such as bidis, chewing tobacco
More health conscious and may switch to less harmful
forms of tobacco such as nicotine gums, patches and
electronic cigarettes
Rehabilitation centres
Data Analysis of consumer preference
Consumer preference of cigarettes
11%
5%
32%
18%
34%
Goldflake Classic Marlboro India Kings Others
Consumer Priorities
18
16
16
15
14
13
12
11 11 11
10 10 10
# of consumers
10
9 9 9 9
8 8
8
7 7
6 6
6
5 5
4 4
4
3 3
Ratings
0
1 2 3 4 5
Price Taste Brand Packaging Preference Availability Preference
Modes of awareness
90
80
70
60
50
40
30
20
10
0
s ts s s
nd en p er er
ie m ee ok
Fr e
pk -sm
t is
v er sh
o co
n
Ad by ow
n kn
tio un
da
en by
m n
om a tio
e c d
R en
m
om
R ec
Recommendation Count Percentage
Promoters 13 29.55
Detractors 20 45.45
NPS -7 -15.91
30% of the consumers will actively promote the
brand to others as they are loyal enthusiasts and
fuel growth
Around 45% of the consumers fall into the
category of detractors who may impede growth
with negative word-of-mouth
Positioning Strategies
Function
Symbolic
al
Position itself as the largest
producer of cigarettes across India Positioned itself as the producer of
consistent and superior quality
Position its cigarette brands as the products with the state of the art
most easily available brands in the manufacturing technology
retail stores
Experientia
l
Position itself as the producer of
all flavours and tastes of cigarettes
Future Scope/ Foresight
Increasing the number of cigarette flavours offered
Improving the brand value
Penetration to every nook and corner
Reduction of focus on packaging
Encouraging consumers to actively promote the brand
as they are the best source of fuelling growth
Cannibalization with respect to ITC
Thanks!