CHAPTER 4
LISTENING IN HUMAN
COMMUNICATION
Done by: Mrs. Maram Miralam
LEARNING OUTCOMES
Recognize the importance of listening
Understand the listening process
Avoid the barriers to effective listening
Adjust your listening so that it’s most effective for the
specific situation
“The easiest way to meet people is to just
look like someone who is willing to
listen.” Robert Brault,
LISTENING VS. HEARING
?WHAT IS LISTENING
Listening- is
the active process of
receiving and responding to
spoken and/or nonverbal
messages.
THE IMPORTANCE OF LISTENING:
TASK AND RELATIONSHIP BENEFITS
1-Learning
2-Relating
3-Influencing
4-Playing
5-Helping
WOULD YOU LISTEN CAREFULLY
?PLEASE
http://www.youtube.com/watch?v=RY6b5REkLnk
THE LISTENING PROCESS
THE LISTENING PROCESS
STAGE 1:RECEIVING
For Improved Reception:
*Focus attention
*look for feedback
*Avoid distractions
*Maintain your role as a listener
STAGE 2 :UNDERSTANDING
For improved understanding:
* Relate new info. to what you know
*See the speaker’s messages
*Ask questions
*Rephrase (paraphrase)
STAGE 3: REMEMBERING
-Taking notes or tape-recording the messages.
To improve your message memory:
*Identifying the central ideas.
*Summarizing the message.
*Repeating names and key concepts.
*Ask questions when in doubt
STAGE 4:EVALUATING
Judging messages in some way.
In evaluation try to:
*Resist evaluation.
*Assume that the speaker is a person of good-will.
STAGE 5:RESPONDING
There are two phases:
1- Responses you make while the speaker is talking.
- Should be supportive and should acknowledge that you
are listening “backchanneling cues”
2- Responses you make after the speaker has stopped talking.
- Asking Qs for clarification: “Do you mean….”
Copyright ©2011 Pearson Education
:RESPONDING
For effective responding:
*Be supportive:
-using varying backchanneling cues.
*Express support.
*Be honest in your responses.
Read at home: Table 4.3 Listening in Classroom / P.81
Copyright ©2011 Pearson Education
LISTENING BARRIERS
Distraction-Physical and
- Mental
Biases and Prejudices
Lack of appropriate Focus
Premature judgment
Copyright ©2011 Pearson Education
STYLES OF EFFECTIVE LISTENING:
POLITE AND IMPOLITE LISTENING
Politeness:
May be signaled through listening
Polite listening:
Avoid interrupting
Use supportive listening cues
Show empathy
Maintain eye contact
Give positive feedback
Use the cell phone appropriately
? HOW TO BECOME A GOOD LISTENER
ACTIVITY 1
Time: 25 minutes
Group Size: Dyads
Q. Tell me about your favorite city…
*Tell your partner about your favorite city. The students
should be as descriptive as possible.
*At the end of the class (about 10 minutes) have
the students report back to their partner what
they remember about what they were told about their
partner’s favorite city.
Notes: Write everything that you told your friend about
( your city) and keep it as a proof ,at the end
