GLPi Network Asset Management Overview
GLPi Network Overview
• Enterprise Grade Tool
• Leader in Open Source Asset
Management
• ITIL Compliant
• Robust Platform
• Wide Customer Base
• Strong Community
• Customizable
GLPi Network – Feature Summary
IT Assets Management
End to End IT Inventory
Ticketing System
Change Management
Supplier Management
Contracts Management
Enterprise Grade Features
Easy to Use Web Interface
Multi-User Management
Reports and Statistics
ITIL Compliant
Open Source – By Design
• Every Screen Can be Customized!
• Workflows can be modified, added or extended
• Functional features can be added
• Integration with 3rd party tools possible
MENU ORGANIZATION
Menu Organization
Asset inventory
Asset Inventory - I
• Computers • Monitors
• Type – LCD /LED Displays
• OS and Software – Size of Display
• Licenses – Ports
• Sub-Components – Connectivity
• Networks • Software
• Network Devices – Version
• IP Addresses – License
• Locations – Dependencies
Asset Inventory - II
• Printers • Consumables
• Cartridges – Manager
• Sub-Components – Alert Thresholds
• Devices • Phones
• Peripherals – Operating System
• Serial Number – VoiP
• Sub-Components – Location
“Global” menu gives a complete list of all assets types
General Asset Attributes
• Manufacturer
• Type / Sub-Type
• Model Number
• Serial Number
• License Keys
• Location
• Operational Status
• End User
• Technician / Team
• Notes and Comments
Mapping Relationships
Connections Components
Asset connected to Asset is a part of another
another asset asset
GLPi ITSM
Ticketing and Help Desk
• Complete Ticketing
Functionality
• ITIL Compliant
• SLA Support
• Attachments
• Routing Logic as needed
• Approval step can be added
Problem Management
• Problem Management
• ITIL Compliant
• Link to Changes, Assets,
Tickets
• Root Cause Analysis
• Solution Definition
• Costs Can be included
Change Management
• Change Request
• ITIL Compliant
• Link to Problems, Assets,
Tickets, Projects
• Impact Analysis
• Deployment and Backup Plans
• Solution Definition
• Change Approvals
Planning
• Calendar View
• Tasks, Reminders
• Tickets
• Changes
• Monthly, Weekly, Daily view
• Upcoming events
Statistics
• Graphs and Charts
• Statistics on Tickets,
Problems, Changes,
Assets
• Filter by Dates
• Filter by Status
Management features
Supplier Management
• Create a List of Suppliers
• Maintain Contact List for Each
Supplier
• Link Suppliers with other
screens on GLPi
• Asset, Contracts, Documents,
Tickets, Problems, Changes
• Additional Notes Field
• Historical View of all activities
on this Supplier
Contracts Management
• Create a List of Contracts
• Support for many types of
contracts
• Link Contracts with other
screens on GLPi
• Asset, Supplier, Documents,
Tickets, Problems, Changes
• Additional Notes Field
• Historical View of all
activities on this Contract
Budgets Management
• Used in Financial Management
Functions in GLPi
• Create a Budget &Timeperiod
• Link Budgets with other screens on
GLPi
• Asset, Contracts, Supplier,
Documents, Tickets, Problems,
Changes
• Additional Notes Field
• Historical View of all activities on
this Budget
Contacts Management
• Used along with Supplier
Management
• Create a Contact
• Assign to a Supplier
• Additional Notes Field
• Historical View of all activities
on this Contact
Documents Management
• Document repository
• Attachments store
• Direct Document Upload
• Link Document with other
screens on GLPi
• Asset, Supplier, Documents,
Tickets, Problems, Changes
• Additional Notes Field
• Historical View of all activities
on this Document
tools
Knowledge Base
• Publish Articles in
Knowledge
• Tag with Categories
• Publish with visibility dates
• Format articles with HTML
• Indicate target audience,
users or groups
Projects
• New Tasks and Projects
• Planned Schedule
• Actual Schedule
• Ownership
• Gantt Chart
• Priority
• Category / Type
Reservations
• Pool of Reservable Items
• Reservation Calendar
• Item-wise Availability
• Reservation Approvals
• Time Wise Availability
• Recurring Reservations
Discovery of assets
Discovery
• Agent based discovery
• Servers
• PCs / Laptops
• Software
• Applications
• Patches
• SNMP discovery for network devices
Discovery Plug-Ins
• Relies on another discovery software
• Integration between OCS NG or Fusion
Inventory and GLPi
GLPi NETWORK
GLPi Network Distribution
• Concept similar to Red Hat Enterprise Linux
• Annual Subscription Fees
• Still Open Source - Code available to you
• Official Support from Teclib (parent company)
• Bug fixes, warranty
• Additional Modules available
GLPi Network - Benefit
• Ready-to-use in 5 minutes
• Always up-to-date components
• Constantly enriched by new features
• Focus your IT resources on strategic business goals
GLPi Network - Flavors
• Available in three flavors
• Advanced
• Standard
• Basic
• Pre-Installed with Fusion Inventory Plug-in
Comparison - I
Advanced Standard Basic
Data Import using CSV Yes Yes Yes
Improvements in Escalations Yes Yes Yes
Print Assets & Tickets in PDF Yes Yes Yes
Purge Old Logs Yes Yes Yes
Orders Management Yes Yes Yes
Reports Enhancements Yes Yes Yes
SIM card templates Yes Yes Yes
Form creator for custom forms Yes Yes Yes
Uninstall an Asset Yes Yes
Inventory report based on Asset Type Yes Yes
Integration with Microsoft SCCM Yes
Integration with iTOP tool Yes
Integration with Airwatch MDM tool Yes
Support
Advanced Standard Basic
Major and Minor release support Yes Yes Yes
Single Click Dictionary Update Yes Yes Yes
Manual Dictionary Update Yes Yes Yes
Multi-GLPI Instance Synchronization Yes Yes Yes
Customization on Fusion Inventory Yes Yes Yes
Remote PC Inventory Yes Yes Yes
Number of GLPI Test Instance Support Yes Yes Yes
Number of GLPI Production Support Yes Yes Yes
Remote hands on Support Days Yes Yes
Support SLA - 4 Hours Response time, Business Hours Support – Mon
to Fri European time (UTC +1 timezone)
GLPi Services
• Business Analysis and Consulting
• Implementation and Setup
• Customization Services
• Integration Services
• On-Going Support AMC
• 24x7 Support Services
Implementation & Customization
• Collect requirements from customer
• Define Scope and Sign-off
• Calculate Costs
• Agree with customer
• Remote implementation
• On-Site implementation support
Support Models
• Monthly support
• Admin hours depends on price
• Flexible for customer
• Remote support
Incident Based Support
• Buy a Fixed number of hours
• Eg: 100 hours pack
• File incidents as needed
• Hours subtracted from 100 hrs
Thank you
