The United States of America
The nation was founded by 13 colonies of Great Britain located along the
Atlantic seaboard. Proclaiming themselves states, they declared
independence on July 4, 1776.
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The 50 states of America
Massachusetts
New Hampshire
Vermont Maine
Washington
North Minnesota Pennsylvania
Montana Dakota
Alaska New Rhode
Orlando Wisconsin York Island
South Michigan
Idaho Dakota Connecticut
Wyoming New
Iowa Jersey
Nebraska Indiana
Delaware
Nevada Illinois Ohio
Maryland
Utah Virginia
Colorado
Kansas Kentucky North
Missouri Carolina West
California Arkansas Tennessee South Virginia
Carolina
Arizona New Oklahoma
Mexico Georgia
Alabama
Hawaii Texas
Louisiana
Florida
Mississippi
Time zones in the US
6 time zones in the US (measured from GMT)
Eastern Standard Time GMT - 5
Central Standard Time GMT - 6
Mountain Standard Time GMT - 7
Pacific Standard Time GMT - 8
Alaska (Yukon Standard Time) GMT - 9
Hawaii (Hawaii-Aleutian Zone) GMT - 10
Time for an activity!
1. If it’s 6 pm GMT, what would be EST in the US?
2. If it’s 10 am EST, what time would it be in the PST
zone?
3. If it’s 9 pm in Texas, what time would it be in
California?
4. What’s the time difference between the Alaska &
Eastern time zones.
Let’s look at the answers!
1 pm EST
7 am PST
7 pm in California
The time difference is 4 hours.
Daylight Savings Time (DST)
DST starts on the second
Sunday of March and ends
on the first Sunday of
November.
All clocks are moved
ahead by an hour at the
start of DST and revert to
standard time at the end of
DST.
Spring forward, fall back.
The five most populous metro areas:
New York City
1. The birthplace of
the hamburger
has many famous
attractions &
landmarks.
Statue of Liberty
Empire State Building
Chrysler Building
Central Park
Times Square
Los Angeles
2. While L.A. will
always be
associated with
movies, it also
boasts a range of
attractions from
prestigious
theatres to relaxed
beaches. Hollywood Walk of Fame Universal Studios
Grumman's Chinese Theatre Los Angeles Beach
Chicago
3. Chicago is famous for
professional sports
and blues music.
Millennium Park
Field Museum Sears Tower
Houston
4. You’ll find cowboys,
astronauts, and oil tycoons
in this sprawling city that
evolved from swampland.
NASA
Museum of Natural Science Houston Astros Baseball
Philadelphia
5. The birthplace of the
American Revolution is
one of the most historic
cities in the country.
Independence Hall
Benjamin Franklin Philadelphia Museum of Art
The President of United States
Barrack Obama
American Values
Punctuality
Americans are very precise about deadlines.
Answer calls promptly.
Don’t leave customers on hold.
Time
Time is linear not cyclical.
It’s a commodity like money.
Use it wisely and efficiently.
Participation
Use inclusive
pronouns (us,
we, our) to
create a
partnership
with your
customer.
Space
Americans are accustomed to personal space.
If the customer wants room to think, don’t push.
Equality
• Equality is a dominant theme.
• All customers should be given equal value.
Success
•Americans often work hard and compete for success.
•They expect you to be self motivated not apathetic.
American Identity
The Statue of Liberty
The Rocky Mountains
The Grand Canyon
The Cowboy Lifestyle
Louis Armstrong & New Orleans Jazz
Elvis Presley & Rock and Roll
The Dallas Cowboys Football Team
The New York Stock Exchange
Harley Davidson Motorcycles
Hamburgers
Hollywood Movie Studios
