20251008 Quarterly_Welcome SessionA.pptx

Editor's Notes

• #1 --- 20250409 Quarterly_Welcome - January 2025 Session A & B ISSIP_Events_20250409_QWAB Hosts Vaishali Mane, ISSIP Community Engagement Leader LinkedinIn: https://www.linkedin.com/in/vaishalimane/ Jim Spohrer, ISSIP Board Member and Co-Founder LinkedIn: https://www.linkedin.com/in/spohrer/ Michele Carroll, ISSIP Executive Director LinkedIn: https://www.linkedin.com/in/mmcarroll/ Participants - Session A Frank Odasz - https://www.linkedin.com/in/frank-odasz-2b4417/ Felix Meessen - https://www.linkedin.com/in/felix-meessen-ac/ Participants - Session B Denver Severt - https://www.linkedin.com/in/denver-severt-874038157/ Dinesh Besiahgari - https://www.linkedin.com/in/dineshbesiahgari/ Registrations +13 event of +36 website (Dec-April) https://docs.google.com/forms/d/e/1FAIpQLSe5_SNdyNob-uzZxTh7myBu0akReUbY3nHigJmFmxWByMA17A/viewform?usp=header DRAFT - ISSIP Onboarding Course - PSU Team Thanks in advance for your help! (1) Pre-test: https://docs.google.com/forms/d/e/1FAIpQLScXhPdo37OVYB4yhOL435lMUiWhvt4RKqJof3YC Ui8AUttCqQ/viewform?usp=sharing (2) Note: Pre-test completion screenshot must be uploaded to take course Course: https://chatgpt.com/g/g-67dc80083ce4819187bb253b1d3b8c3f-issip-onboarding (3) Post-test: https://docs.google.com/forms/d/e/1FAIpQLSe-TjXxwOb8FwafYLKyjpIwMLWCH8QHG1fPMvaM M-prhrihVg/viewform?usp=sharing (4) Feedback: https://docs.google.com/forms/d/1lQtxajKSpRFUNJbfjMcYznOjxeCVAXE8CPEMML8mc9w/viewform?edit_requested=true Michele Carroll's ISSIP Welcome and Intro Recording ISSIP YouTube URL: https://youtu.be/rDGmZGzK_To Tags: #issip, #quarterly_welcome, #give-get-grow This_Event_Slides: TBD This_Event_Recording_SessionA: TBD This_Event_Recording_SessionB: TBD ---
• #2 Jim: I will come back to this slide to introduce myself later, but we invite all participants to think about Give-Get-Grow as participants in the ISSIP community.
• #3  Survey (20240409) (23 Responses) URL: https://docs.google.com/forms/d/1r-qykB5vCetJgBR0--IKoKjx9MyQd-uM4u7bF0Ytkmw/edit#responses Three Common Themes: (1) Grow professional network (2) Give time/enthusiasm/expertise on collaborative projects (3) Get professional recognition Examples: (1) Network Get-Grow - Expand my professional network Give - I would like to start an ISSIP group in my country Get - Make ISSIP community aware of my organization(s)/project(s) and then explore collaboration opportunities Give-Get-Grow - As a student leader, help students and industry connect Give-Get - I am a faculty with students looking for industry mentors and projects Give - Share my service design expertise, grow my professional network (2) Collaborate Get - Collaborate on AI & service innovation projects Get - Collaborate on projects related to new skills and sustainable systems Give - Collaborate on community projects of interest to self and others Give-Get-Grow - Explore writing and publication opportunities (3) Recogniton Get - New to ISSIP so learning and getting oriented Grow - Learn to be a better T-shaped service innovation professional with depth and breadth Get - Honor to part of ISSIP community (belonging)
• #4 Business Expert Press – Book Collections Collaborative Intelligence - https://www.businessexpertpress.com/product-category/collaborative-intelligence/ Service Systems Innovation - https://www.businessexpertpress.com/product-category/service-systems-and-innovations-for-business-and-society/ Conferences SDN Global - https://issip.org/upcoming-events/ Longer List - https://issip.org/2024-upcoming-conferences/
• #5 Michele’s Welcome - https://youtu.be/DeZh_dFNhz0
• #8 Copy and paste links into Chat! (freshened Oct 2024)
• #9 Survey (20240409) (23 Responses) URL: https://docs.google.com/forms/d/1r-qykB5vCetJgBR0--IKoKjx9MyQd-uM4u7bF0Ytkmw/edit#responses Three Common Themes: (1) Grow professional network (2) Give time/enthusiasm/expertise on collaborative projects (3) Get professional recognition Examples: (1) Network Get-Grow - Expand my professional network Give - I would like to start an ISSIP group in my country Get - Make ISSIP community aware of my organization(s)/project(s) and then explore collaboration opportunities Give-Get-Grow - As a student leader, help students and industry connect Give-Get - I am a faculty with students looking for industry mentors and projects Give - Share my service design expertise, grow my professional network (2) Collaborate Get - Collaborate on AI & service innovation projects Get - Collaborate on projects related to new skills and sustainable systems Give - Collaborate on community projects of interest to self and others Give-Get-Grow - Explore writing and publication opportunities (3) Recogniton Get - New to ISSIP so learning and getting oriented Grow - Learn to be a better T-shaped service innovation professional with depth and breadth Get - Honor to part of ISSIP community (belonging)
• #12 Copy and paste links into Chat! (freshened Oct 2024)
• #14 00:33:17 Jim Spohrer: https://issip.org/2024-upcoming-conferences/
• #15 WEBVTT 1 00:00:02.830 --> 00:00:03.950 Jim Spohrer: Okay… 2 00:00:04.280 --> 00:00:18.350 Jim Spohrer: Welcome, everyone. This is our quarterly welcome for ISIP. We offer this as a way to get to know each other, and to share a little bit about who we are and why we're part of the ISIP community. 3 00:00:18.480 --> 00:00:37.259 Jim Spohrer: And I'm Jim Sporer, I'm one of the co-founders of IZIP, I'm on the board of directors, and I was at IBM for many years, and we'll get better introduced on this call today. And Vishali Main is our quarterly welcome leader. She's also on the call. 4 00:00:37.340 --> 00:00:41.479 Jim Spohrer: And, I'll go to the next slide. 5 00:00:41.550 --> 00:00:45.570 Jim Spohrer: To show you what we typically do in these calls, we just share 6 00:00:45.590 --> 00:01:03.300 Jim Spohrer: what we call our Give, Get, Grow. Our Give is what we bring to the community to share, and these days, because I have a background in artificial intelligence, I'm using AI to automate parts of IZIP's backend processes to make our volunteer activities a little smoother. 7 00:01:03.450 --> 00:01:06.109 Jim Spohrer: What I get is the, 8 00:01:06.470 --> 00:01:23.469 Jim Spohrer: I'm retired now from IBM, so I get to watch, as participants' careers unfold in their jobs, and sometimes we're able to help them, with IZIP credentials or IZIP events, giving them opportunities to share their knowledge. And, of course. 9 00:01:23.700 --> 00:01:35.679 Jim Spohrer: My opportunity for growing is I'm working on an AI digital twin of myself that I'm happy to share with anybody that's interested in that sort of thing. But, also I get to grow my network. 10 00:01:35.840 --> 00:01:45.480 Jim Spohrer: So, we do survey participants to find out, why they join iZip, and… 11 00:01:45.570 --> 00:01:58.429 Jim Spohrer: the number one reason why people tend to join iZip is to grow their professional networks. And, that's great, and as a community, we really like to get to know each other as well, so… 12 00:01:58.430 --> 00:02:10.140 Jim Spohrer: These quarterly welcomes are an opportunity for us to get introduced and talk to each other, not through emails or social media, but, you know, face-to-face. 13 00:02:10.289 --> 00:02:13.580 Jim Spohrer: The, 14 00:02:14.260 --> 00:02:29.279 Jim Spohrer: other thing that we do is we give our time and enthusiasm and expertise on collaborative projects, and we get professional recognition, often for doing that, ISAP certifications. These are the main reasons why people join. 15 00:02:29.540 --> 00:02:47.169 Jim Spohrer: At this point, we typically share a video that was created by our executive director, Michelle Carroll, and I'll go ahead and play that in a moment, and, 16 00:02:47.530 --> 00:02:54.269 Jim Spohrer: We'll get to hear from Michelle, who's our Executive Director, about all the different programs in IZIP and things like that. 17 00:02:54.460 --> 00:02:58.920 Jim Spohrer: So, in order to do that, though, I have to stop sharing. 18 00:02:59.200 --> 00:03:05.020 Jim Spohrer: And then we'll get introduced. So, let me stop sharing… And… 19 00:03:05.890 --> 00:03:08.440 Jim Spohrer: Now I need to find the video. 20 00:03:09.890 --> 00:03:12.330 Jim Spohrer: Okay… 21 00:03:16.700 --> 00:03:18.180 Jim Spohrer: Okay, sorry. 22 00:03:18.290 --> 00:03:20.640 Jim Spohrer: I should have had this queued up a little better. 23 00:03:20.850 --> 00:03:23.359 Jim Spohrer: There we are. 24 00:03:24.640 --> 00:03:25.510 Jim Spohrer: Okay… 25 00:03:29.730 --> 00:03:33.240 Jim Spohrer: Hello, and welcome to ISA. Alright, I've got it. 26 00:03:33.350 --> 00:03:36.400 Jim Spohrer: On my screen now, so let me share this. 27 00:03:36.980 --> 00:03:41.210 Jim Spohrer: And the zoom… Sharing my screen again… 28 00:03:45.050 --> 00:03:45.850 Jim Spohrer: Alright… 29 00:03:52.310 --> 00:03:52.980 Jim Spohrer: Hmm. 30 00:04:00.120 --> 00:04:01.220 Jim Spohrer: There we go. 31 00:04:03.980 --> 00:04:05.570 Jim Spohrer: Can you see it, Vishali? 32 00:04:05.570 --> 00:04:06.220 Vaishali Mane: Yep. 33 00:04:06.630 --> 00:04:07.699 Jim Spohrer: Alright, thank you. 34 00:04:09.090 --> 00:04:29.069 Jim Spohrer: Hello, and welcome to ISIP, the International Society of Service Innovation Professionals. I'm Michelle Carroll, Executive Director of our nonprofit organization, here with a brief message of who we are, and a little bit about our programs, and how you might engage with ISAP, or partner with us, help us stay free, and 35 00:04:29.210 --> 00:04:31.999 Jim Spohrer: Benefit our interconnected world. 36 00:04:32.880 --> 00:04:50.700 Jim Spohrer: We are a global community of a little over 2,000 individuals now and 1,000 organizations, all lifelong learners committed to, as you see under… underneath here, advancing innovation to benefit people and business and society. 37 00:04:51.180 --> 00:04:56.019 Jim Spohrer: We do that through, with a volunteer leadership team. 38 00:04:56.160 --> 00:05:03.090 Jim Spohrer: And a bevy of programs. If you go to isaf.org, our website. 39 00:05:03.180 --> 00:05:21.060 Jim Spohrer: And on who we are, leadership page. You'll see on our board, our executive committee of the board, our strategy council, and the basic volunteer teams running the programs are representative of the very large 40 00:05:21.290 --> 00:05:29.620 Jim Spohrer: industry companies, from MasterCard, IBM, Cisco, Amazon, to small to medium enterprises as well. 41 00:05:29.740 --> 00:05:34.359 Jim Spohrer: industry, academia, NGO, and government entities. 42 00:05:35.440 --> 00:05:47.370 Jim Spohrer: We are, as I say, volunteer managed and operated. Every year, we elect a president and a vice president. We have a single part-time executive director employee. 43 00:05:47.530 --> 00:05:59.459 Jim Spohrer: And all the programs are led by volunteers who help recruit and manage, motivate, inspire, and connect with volunteer teams. 44 00:06:00.560 --> 00:06:14.710 Jim Spohrer: And as I say, all committed to lifelong learning. That's what it's all about. How might you engage? If you go to Isaac.org, you'll see a part, programs tab on the top left. 45 00:06:14.730 --> 00:06:21.519 Jim Spohrer: And each of these programs are regular awards and recognition and credentials, 46 00:06:21.600 --> 00:06:40.629 Jim Spohrer: our academic industry collaboration, the AI CoLab, our Ambassadors program, publishing, there's free support, for publishing your own, writing, publishing a book, a chapter, white papers, conference papers, and the Mighty Me program, for assessing and developing and improving your T-shape. 47 00:06:40.740 --> 00:06:48.879 Jim Spohrer: More on the website about each of these programs, who leads it, and how you can get involved, which we would love to see. 48 00:06:49.280 --> 00:06:57.249 Jim Spohrer: Bottom line is, at IZIP, you're gaining access to the experts and thought leaders, 49 00:06:58.460 --> 00:07:17.019 Jim Spohrer: back to that at the bottom here, to the mentoring and connection with those world leaders, experts, and service innovation. And we encourage you to think what it is you want to give to get, and how you want to grow in global community, and leverage the ISAP platform to build your 50 00:07:17.100 --> 00:07:20.750 Jim Spohrer: Knowledge, experience, and brand eminence in the space. 51 00:07:22.840 --> 00:07:32.249 Jim Spohrer: So we value your thought, your time, your talent, and your treasure, if you are able to donate. We are free to individuals. 52 00:07:32.300 --> 00:07:47.630 Jim Spohrer: Many will, donate, as you see here listed, this $250 annual donation as a professional association, which is reimbursable, typically, by your organization, so we ask that you check that, and we very much appreciate the support. 53 00:07:47.630 --> 00:07:55.509 Jim Spohrer: That sustains us. We are wholly funded by donations from individuals and from organizations. 54 00:07:56.070 --> 00:08:12.109 Jim Spohrer: So we ask that you, please do help us stay free by volunteering at your time, your thought, your talent, and if you have an organization that might be interested in partnering, again, on that donate page are those levels of contribution and the benefits. 55 00:08:12.110 --> 00:08:18.440 Jim Spohrer: At each level, and I would be the person at this email you see here, Executive Director at ISO. 56 00:08:18.560 --> 00:08:23.109 Jim Spohrer: To talk to about tailoring a partnership that works for you. 57 00:08:23.540 --> 00:08:25.109 Jim Spohrer: Thanks, and welcome. 58 00:08:26.260 --> 00:08:30.059 Jim Spohrer: Alright, thank you, Michelle. So I'm gonna stop the share. 59 00:08:30.280 --> 00:08:32.429 Jim Spohrer: Go back to the presentation. 60 00:08:32.870 --> 00:08:37.630 Jim Spohrer: And… Restart the share, and… 61 00:08:38.000 --> 00:08:44.220 Jim Spohrer: We'll go through the rest of the deck and get introduced, so… let me… Go back to Zoom… 62 00:08:45.010 --> 00:08:51.480 Jim Spohrer: And share… And… There we are. 63 00:08:54.130 --> 00:08:54.910 Jim Spohrer: Okay. 64 00:08:55.370 --> 00:08:56.960 Jim Spohrer: And those are the… 65 00:08:57.100 --> 00:09:09.160 Jim Spohrer: various links and everything in the deck that will get posted. I've already given my Give, Get, Grow, and so, Vishali, you're next, and then we'll ask Kitesh to introduce himself. So, Vishali. 66 00:09:09.160 --> 00:09:21.820 Jim Spohrer: I do have to mention that Vishali Maine has a, a book out, The Power of Community, Give, Get, Grow, so congratulations again, Vishali, on your book with, Business Expert Press. 67 00:09:21.820 --> 00:09:30.999 Jim Spohrer: And that is one thing I have to say, Vishali and Hitesh. I've seen many, many people join the ISAP community, 68 00:09:31.210 --> 00:09:43.370 Jim Spohrer: And, create books that go out through our business expert press. And, that, that's a great thing. When, in fact, my next call after this later today is a colleague from MIT, 69 00:09:43.370 --> 00:09:54.279 Jim Spohrer: who, got his first book out through, ISAP Business Expert Press, and he also won, an ISAP Service Excellence Award. So, 70 00:09:54.430 --> 00:09:59.840 Jim Spohrer: That this is just one of the many programs that we have at IZIP that I think benefits the community. 71 00:09:59.990 --> 00:10:03.580 Jim Spohrer: And with that, Vishali, over to you. 72 00:10:03.950 --> 00:10:09.230 Vaishali Mane: Thank you so much, Jim. Good morning. Morning, Nitesh. Welcome to the community. Thanks for joining. 73 00:10:09.230 --> 00:10:24.549 Vaishali Mane: So, I was… I think I have known Jim since I was working at IBM. I come from IIT Medras with my master's degree, and then worked for IBM for a long time. Since then, I know Jim, and I think Jim has always had the enthusiasm. 74 00:10:24.550 --> 00:10:31.580 Vaishali Mane: So, collectively, we are working here in the community, quarterly, we have these welcome meets, there are great people who join here. 75 00:10:31.580 --> 00:10:43.450 Vaishali Mane: And after joining, they are able to not only, you know, become part of the community in terms of professional networking, but they're also able to contribute to various programs that ISAP runs. 76 00:10:43.520 --> 00:10:57.710 Vaishali Mane: So, when it comes to give, I think it's really important these days to listen. I think I'm a good listener, so I try to lend my ears. If there's anything that you want to know about iZip, you need help, you want to interact with people, you know. 77 00:10:57.710 --> 00:11:11.290 Vaishali Mane: offer something, and you want to grow your… both your professional network and make contributions, you're more than welcome. Feel free to reach out to any one of us. Especially, you can reach out to me so that I can redirect you to someone. Everyone here is… 78 00:11:11.290 --> 00:11:19.589 Vaishali Mane: Really great in terms of the way they work with the community, the way they make contributions, and the enthusiasm and energy they bring to the team. 79 00:11:19.590 --> 00:11:36.269 Vaishali Mane: Get is, as part of the learning team here, I'm interacting with people at an international level, building the technical community, and getting to know something really, really cool every single time I come here, and every single time I interact with 80 00:11:36.270 --> 00:11:38.310 Vaishali Mane: people on the iZip community. 81 00:11:38.880 --> 00:11:54.629 Vaishali Mane: And the growers, together, we are growing as a community that's small, but that's really focused on contributing positively to the society, to making the changes, and to inspiring other people around here. So that's a little bit about me. 82 00:11:55.300 --> 00:11:56.850 Vaishali Mane: Over to you, Hitesh. 83 00:11:58.200 --> 00:11:59.479 Hitesh: Hey, good morning. 84 00:11:59.830 --> 00:12:03.410 Hitesh: Sorry if you hear a lot of sound, I'm actually heading to office. 85 00:12:03.780 --> 00:12:04.570 Hitesh: Oh… 86 00:12:04.570 --> 00:12:05.020 Jim Spohrer: Okay. 87 00:12:05.020 --> 00:12:11.639 Hitesh: It's that time in the East Coast, so… Sam Hitesh, 88 00:12:11.790 --> 00:12:24.160 Hitesh: And I work for Verizon right now, Ayati Kanpur. Thank you, Vaishali, for, for all the welcome and everything, I appreciate that. So I've worked for companies like Nokia, Blackberry in the past. 89 00:12:24.330 --> 00:12:29.710 Hitesh: As an industry designer, but also in a Verizon for business transformation. 90 00:12:29.840 --> 00:12:36.269 Hitesh: Going all the way to looking at financials. I'm a designer, but I've looked at financials, processes. 91 00:12:36.470 --> 00:12:48.560 Hitesh: basically all the layers of service blueprint, as I've worked on, and that's what makes it interesting, and that's what actually attracted me towards ISIP and SDN, 92 00:12:48.710 --> 00:12:52.170 Hitesh: As organizations to reach out and be part of that. 93 00:12:52.520 --> 00:13:04.320 Hitesh: My latest, work is to work with students back in India, so I'm actually working with two universities, my alma mater, as well as DY Patel. 94 00:13:04.450 --> 00:13:10.510 Hitesh: Urban design students, and applying service design and strategy cascade methods 95 00:13:10.720 --> 00:13:16.619 Hitesh: To their thesis, their work, so that's an interesting part. 96 00:13:16.990 --> 00:13:22.030 Hitesh: And thanks, Jim, for, looking at my, book. 97 00:13:22.560 --> 00:13:23.849 Hitesh: business case? 98 00:13:24.220 --> 00:13:30.610 Hitesh: And, suggesting that the Business Express track, press to… 99 00:13:30.870 --> 00:13:33.170 Hitesh: published that. Thank you for that. 100 00:13:33.840 --> 00:13:38.720 Hitesh: Okay, thank you for the reminder. I get so many that I sometimes get.
• #16 101 00:13:38.720 --> 00:13:46.380 Jim Spohrer: But that's great as a reminder, Hitesh, and yeah, yeah, that's terrific. 102 00:13:46.630 --> 00:13:58.760 Jim Spohrer: Wow, you are doing a lot, and that service blueprinting is a really great technique, and you mentioned some other service design capabilities that you're sharing with students. That's really fantastic, Kitesh. 103 00:13:59.290 --> 00:14:00.060 Jim Spohrer: Yeah. 104 00:14:00.550 --> 00:14:01.200 Jim Spohrer: Good. 105 00:14:01.200 --> 00:14:04.879 Hitesh: I think the intent is to go towards data-driven, but sorry, I didn't mean to… 106 00:14:07.600 --> 00:14:14.409 Jim Spohrer: Yeah, yeah, yeah. Now, have we connected on LinkedIn? Are we all connected? Are you connected with Vishali? Connected with me? 107 00:14:16.250 --> 00:14:20.350 Hitesh: I think I'm connected to you, Jem, but I'll add Vaishali as well, yeah. 108 00:14:20.350 --> 00:14:28.000 Jim Spohrer: Okay, I'm gonna stop share and go to… Linkedin… And… 109 00:14:28.300 --> 00:14:33.099 Jim Spohrer: I'll just make sure that Vishali has your. 110 00:14:36.340 --> 00:14:37.189 Vaishali Mane: Thank you, Jim. 111 00:14:37.530 --> 00:14:38.140 Jim Spohrer: Yeah. 112 00:14:38.500 --> 00:14:41.010 Jim Spohrer: Let's see… oops. 113 00:14:41.320 --> 00:14:46.370 Jim Spohrer: Yeah, there's many Hiteshas that I'm connected to, so I'm, like, looking… 114 00:14:46.670 --> 00:14:48.540 Jim Spohrer: For yours… what's your last name again? 115 00:14:48.540 --> 00:14:51.970 Hitesh: Bagai. B-A-G-A-I. 116 00:14:53.310 --> 00:14:54.420 Jim Spohrer: Okay. 117 00:14:54.420 --> 00:14:56.480 Vaishali Mane: B for boy, or P for. 118 00:14:56.480 --> 00:14:57.150 Hitesh: Yeah. 119 00:14:57.310 --> 00:15:00.749 Hitesh: Bravo, Alpha, Golf, Alpha, India. 120 00:15:02.730 --> 00:15:06.090 Jim Spohrer: I… the autocorrect keeps. 121 00:15:06.360 --> 00:15:09.189 Vaishali Mane: You can send it to me, Hitesh, that would be easier. 122 00:15:09.420 --> 00:15:10.690 Jim Spohrer: Yeah, yeah, maybe. 123 00:15:10.690 --> 00:15:16.619 Vaishali Mane: first name and last name, and then you can search by Google, or… Yeah, one of my recent… 124 00:15:17.520 --> 00:15:21.170 Vaishali Mane: interactions was with Google, so you might find it easily. 125 00:15:21.820 --> 00:15:26.240 Jim Spohrer: Yeah, yeah, unfortunately, I don't think I'm able… 126 00:15:26.900 --> 00:15:30.990 Jim Spohrer: Right here, so I'll, we'll have to do it, another time. 127 00:15:31.140 --> 00:15:35.650 Jim Spohrer: That's, that's great, and 128 00:15:36.380 --> 00:15:44.570 Jim Spohrer: Let's see, is there anything else that we need to cover today? Did you have any… anything else to share, Vishali? 129 00:15:45.560 --> 00:15:57.529 Vaishali Mane: I think I'm mostly good. Did Hitesh have anything on the GiveGet crew? I know you're working with the community and contributing towards writing and towards, service and innovation. Is there anything that you have? 130 00:16:01.810 --> 00:16:02.530 Hitesh: Anything else? 131 00:16:02.530 --> 00:16:03.130 Jim Spohrer: Gosh. 132 00:16:04.310 --> 00:16:05.980 Hitesh: Nothing else from my side. 133 00:16:06.460 --> 00:16:07.490 Jim Spohrer: Okay, okay. 134 00:16:07.490 --> 00:16:08.689 Vaishali Mane: For now, yeah. 135 00:16:09.450 --> 00:16:16.170 Hitesh: Does he… I do have a question. Is there, like, a conference or something that we… that's organized? 136 00:16:16.730 --> 00:16:18.690 Hitesh: Where everyone can meet up, or… 137 00:16:19.790 --> 00:16:24.090 Jim Spohrer: There is, but, let me, 138 00:16:25.090 --> 00:16:37.600 Jim Spohrer: stop sharing this presentation, and I'm gonna do this for the recording, because I know you… I don't know if you can see the screen or not, hi Tesh, but I'm going out to the isop.org. 139 00:16:37.690 --> 00:16:43.070 Vaishali Mane: website. We cannot see the screen, Jim? I think you're not sharing the screen, it's just… 140 00:16:43.070 --> 00:16:44.360 Jim Spohrer: Oh, thank you, thank you. 141 00:16:44.360 --> 00:16:45.590 Vaishali Mane: cheating, yeah. 142 00:16:45.590 --> 00:16:46.210 Jim Spohrer: Thank you. 143 00:16:46.630 --> 00:17:01.550 Jim Spohrer: So, if we do have a number of different conferences that we support, HITASH, and one of them is coming up very, very soon. It's the Service Design Network Global Conference that's happening in Texas. 144 00:17:01.850 --> 00:17:09.669 Jim Spohrer: Later, this month. Sorry, I don't know the dates exactly, but let me go to news… 145 00:17:10.180 --> 00:17:16.689 Jim Spohrer: But we have another one. We have about 8 or 10 conferences that we support, Hitesh. 146 00:17:16.800 --> 00:17:25.900 Jim Spohrer: And they're global. So, some are in Europe, some are in Asia, one's in Hawaii in January every year that a lot of people like. 147 00:17:26.230 --> 00:17:35.229 Jim Spohrer: But the one that's coming up is October 16th and 17th. It's the Service Design Network Global Conference. That one's coming up. 148 00:17:35.580 --> 00:17:40.930 Jim Spohrer: Burgot Major, who leads that network, she'll be there. 149 00:17:41.190 --> 00:17:44.930 Jim Spohrer: That's an interesting one. 150 00:17:45.290 --> 00:17:55.800 Jim Spohrer: We also, have in the past sponsored the HICS conference and have sessions there. That's the one in Hawaii in January. And then there's a big one, 151 00:17:56.250 --> 00:18:08.059 Jim Spohrer: a huge one, actually, that's, called AHFE, Human Factors and Ergonomics, that we have a service systems engineering one in. 152 00:18:08.140 --> 00:18:27.860 Jim Spohrer: Lots of different, conferences, Hitesh. And I think, actually, if we go to… I don't know that it's been updated recently. I think it gets posted in, January of each year. There's a list of all of the conferences that we, that we support on the website. 153 00:18:28.590 --> 00:18:36.090 Jim Spohrer: Let's see… if you just type conferences, you see, you know, we give out best paper awards, 154 00:18:37.490 --> 00:18:45.100 Jim Spohrer: The HSSC one is going to be in… Istanbul, Turkey, next July. 155 00:18:45.260 --> 00:18:47.460 Jim Spohrer: I know that one off the top of my head. 156 00:18:47.870 --> 00:18:52.709 Jim Spohrer: There's Servitization Conference, Service Science Conferences. 157 00:18:53.120 --> 00:18:57.370 Jim Spohrer: And I'm just trying to look for the complete list, and I'll. 158 00:18:57.370 --> 00:19:00.609 Vaishali Mane: So, it's under the events, I guess, Jim? 159 00:19:00.980 --> 00:19:01.719 Jim Spohrer: What's that? 160 00:19:01.720 --> 00:19:04.339 Vaishali Mane: Under events, the Events tab. 161 00:19:04.920 --> 00:19:10.300 Jim Spohrer: Oh, yes, thank you, thank you, Vishali. Post them under events as well. 162 00:19:11.680 --> 00:19:12.390 Jim Spohrer: Yep. 163 00:19:12.930 --> 00:19:13.480 Hitesh: Thank you. 164 00:19:14.470 --> 00:19:19.410 Jim Spohrer: Yeah. Are there any of those that you've gone to in the past, Hitash? 165 00:19:20.000 --> 00:19:23.150 Hitesh: No, actually not. None of those. 166 00:19:23.530 --> 00:19:28.800 Hitesh: And I've noticed, I think service designers are way more matured in Europe. 167 00:19:30.020 --> 00:19:35.949 Hitesh: As an association, as an organization, And, so yeah. 168 00:19:37.120 --> 00:19:37.660 Jim Spohrer: Yep. 169 00:19:38.580 --> 00:19:43.000 Vaishali Mane: service designed in Dallas on 15th through 17th. 170 00:19:43.430 --> 00:19:43.940 Hitesh: Yeah. 171 00:19:43.940 --> 00:19:50.170 Vaishali Mane: Yeah, the one that you're sharing, Jim. If you could scroll a little bit, that shows us… yeah, this one. 172 00:19:50.450 --> 00:19:53.860 Vaishali Mane: 15 through 17th, it's saying Dallas. 173 00:19:54.330 --> 00:19:54.820 Jim Spohrer: Right. 174 00:19:54.820 --> 00:19:56.630 Vaishali Mane: One that Jim was just calling out. 175 00:19:58.160 --> 00:20:03.400 Jim Spohrer: Thank you. It's particularly about the design, so that's your core, I guess. 176 00:20:04.680 --> 00:20:11.529 Jim Spohrer: Yeah, while I was at IBM, I've been retired from IBM now for 4 years, Hitosh. 177 00:20:11.560 --> 00:20:29.789 Jim Spohrer: I was at Apple before that for 10 years, and IBM for 22 years. But I went to all of these conferences at that earlier stage in my career, but now… now I'm retired, I'm almost 70 years old. I do do some of these conferences virtually, online, with Zoom. 178 00:20:29.820 --> 00:20:37.630 Jim Spohrer: But, I typically don't go to the conferences physically these days, but lots of our colleagues do. 179 00:20:37.680 --> 00:20:39.550 Jim Spohrer: Still go to them, yeah. 180 00:20:41.150 --> 00:20:53.340 Jim Spohrer: I don't know when we'll have a chance to meet face-to-face, but sometimes we do have conferences out here in Silicon Valley, Hitash, and it would be great to, to meet you if you ever come out here. In fact, one other thing that we do… 181 00:20:53.880 --> 00:21:03.669 Jim Spohrer: One other thing we do is when people in the ISAP community come into the Bay Area, where I'm located, we do, organize, 182 00:21:03.850 --> 00:21:20.719 Jim Spohrer: our participants at a couple different meetings that we have locally here in the Bay Area. One is, at the Computer History Museum. If you've never been there, it's a fantastic place to go visit and see all the history of computing. And we also do have a number of, 183 00:21:20.800 --> 00:21:36.860 Jim Spohrer: corporations and universities in the Bay Area. I'm sure you've heard of some of them, like Stanford and Berkeley and UC Santa Cruz, Silicon Valley, and we have, meetups and events there sometime as well, Hitesh. So definitely, you know. 184 00:21:37.080 --> 00:21:45.210 Jim Spohrer: ping me on LinkedIn, or send me an email if you're out here in the area, and we can… we can try to get together and meet face-to-face. 185 00:21:45.880 --> 00:21:47.400 Hitesh: Will do. Thank you. 186 00:21:48.020 --> 00:21:49.000 Jim Spohrer: Yeah, yeah. 187 00:21:49.130 --> 00:22:02.449 Jim Spohrer: I think that's one of the advantages of IZIP, is we're kind of small, we're kind of informal, but we actually do get to know each other over time. You know, especially the more you participate, like, being part of the book series, and… 188 00:22:02.450 --> 00:22:13.800 Jim Spohrer: and the conferences, the more you engage, the more we actually start to get to really know each other and find ways to, collaborate and help each other on projects and things, so… 189 00:22:13.850 --> 00:22:16.910 Jim Spohrer: So we look forward to… to that with you. Hitesh. 190 00:22:20.890 --> 00:22:24.749 Jim Spohrer: Yeah, any other questions, Hitesh? I know you must be getting close to work. 191 00:22:25.590 --> 00:22:27.300 Hitesh: I am good, Nod, thank you. 192 00:22:27.970 --> 00:22:28.850 Jim Spohrer: Okay. 193 00:22:29.020 --> 00:22:31.040 Jim Spohrer: Very good, very good. 194 00:22:31.230 --> 00:22:37.189 Jim Spohrer: Great question, by the way. Maybe that's something we could add to the, 195 00:22:37.360 --> 00:22:41.630 Jim Spohrer: presentation as well for next time, Vishali is. 196 00:22:41.630 --> 00:22:51.540 Vaishali Mane: Yeah, I think… I think, Jim, it's a good idea to just show the page so people can see iZip, and then they… and it's also the new… I think last time we were a little bit in between those transitions. 197 00:22:51.860 --> 00:22:57.340 Vaishali Mane: Of the old and the new website, so now that it's fully functional, we can go ahead and share this, yeah. 198 00:22:57.340 --> 00:22:59.100 Jim Spohrer: Yeah, exactly. 199 00:22:59.100 --> 00:23:05.620 Vaishali Mane: I guess I was able to find you on LinkedIn, so I sent you the invite. If that's you, then you can connect with me. 200 00:23:07.740 --> 00:23:09.429 Jim Spohrer: Oh, very good, very good. 201 00:23:09.630 --> 00:23:12.000 Vaishali Mane: Yeah, so it results for confidence. 202 00:23:12.000 --> 00:23:13.620 Jim Spohrer: Okay, 203 00:23:14.160 --> 00:23:21.740 Jim Spohrer: Yeah, I'm just scrolling here. I want to see if I can find that link so we can include it in the recording as well. 204 00:23:21.870 --> 00:23:24.740 Jim Spohrer: To all the different conferences that we support. 205 00:23:24.740 --> 00:23:37.410 Vaishali Mane: I think event should be the one where we can… we can click event and share that link. Even the website link is fine, right, Jim, so the people know that they could go. I guess we may have this website link. 206 00:23:37.410 --> 00:23:38.620 Jim Spohrer: Here we go. 207 00:23:38.840 --> 00:23:45.819 Jim Spohrer: So this… this is the list that I was looking for, so I'm gonna put that into the chat as well. 208 00:23:46.650 --> 00:23:56.599 Vaishali Mane: So this says 2024, is it everything after that? Yep, it covers 2025. Pretty much the same conferences. Pretty much the same conference, upcoming conferences. 209 00:23:57.010 --> 00:24:01.049 Jim Spohrer: Yeah, there probably is a 2025 upcoming conferences as well, yeah. 210 00:24:01.050 --> 00:24:02.820 Vaishali Mane: Yep, it has all of it. 211 00:24:03.450 --> 00:24:04.260 Jim Spohrer: Okay. 212 00:24:06.390 --> 00:24:08.799 Vaishali Mane: and the other programs that iZip has. 213 00:24:09.700 --> 00:24:10.360 Jim Spohrer: Hmm. 214 00:24:10.550 --> 00:24:11.250 Jim Spohrer: Yep. 215 00:24:11.540 --> 00:24:13.800 Jim Spohrer: Okay, good, so we can include that. 216 00:24:13.930 --> 00:24:24.279 Jim Spohrer: Great question. Hitesh, thank you so much. I think we're just about, ready to wrap this one up, Vishali, unless you or Hitesh have anything else you'd like to add? 217 00:24:24.820 --> 00:24:32.259 Vaishali Mane: I guess we're good. We covered all the topics. We did introduce Michelle as well, and then we introduced ourselves. It's a small group, the way we said. 218 00:24:32.390 --> 00:24:34.860 Vaishali Mane: Thank you so much. I think from my side, we're good. 219 00:24:35.270 --> 00:24:38.849 Jim Spohrer: Great, alright. Well, have a great rest of your day, Vishali. 220 00:24:38.850 --> 00:24:40.329 Hitesh: Attached you as well. 221 00:24:40.840 --> 00:24:42.039 Hitesh: Thanks for the welcome. 222 00:24:42.040 --> 00:24:44.770 Vaishali Mane: Yeah, enjoy the day. Bye-bye. 223 00:24:44.770 --> 00:24:46.700 Jim Spohrer: By now, I'll stop the recording. 224 00:24:47.910 --> 00:24:52.740 Jim Spohrer: Okay… let's see… gotta find the right thing to click here. 225 00:24:57.240 --> 00:24:58.650 Jim Spohrer: Okay… 226 00:24:59.920 --> 00:25:01.850 Vaishali Mane: the recording stopped, Jim.