2_ImplementationSummaryGuideforLeaders.pptx

2_ImplementationSummaryGuideforLeaders.pptx

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  Copilot for Microsoft365 implementation framework Overview guidance Mar 2024 © Copyright Microsoft Corporation. All rights reserved.
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  The journey tobecoming AI powered Leadership Develop leadership capabilities to leverage AI for business outcomes Foundational learning Business strategy AI Council creation Providing clarity and prioritization Human change Manage the human transformation through robust user enablement programs Invest in the employee experience Improve the culture Authentically integrate feedback Technical skills Build and iterate technical skills to deliver on business results Provide access to training and experts Manage and mitigate risk Improve service management process Responsible AI principles
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  How everything comes together Asyou begin your journey with Copilot for Microsoft 365, the best place to start is in the Copilot mobile app or copilot.microsoft.com When you sign in with your Entra ID, the web toggle, at the top left, gives you all the goodness of GPT-4 plus web grounding plus Commercial Data Protection – meaning your user and business data are protected and will not leak outside the organization. Then, when you switch to the work toggle, you get graph grounding plus Enterprise-grade Data Protection- which means that all of your data stays inside the tenant boundary. Consider these prompts that highlight what is now possible: ・ "Can you summarize the last five emails from my boss. To be specific, look for the last five emails from him over the last few days and stack rank them in order of most important to least important, based on your analysis of the contents." ・ "Review my meetings this week and create 5-7 categories that describe how I am spending my time. For each category, provide a short description and give me an approximate percentage of time I spent there." ・ "Take the [Analysis for FY23] doc that XX sent me last week and the transcript of the meeting we had on that topic this afternoon and give me a set of 5 recommendations for what you think we should do next." 1 2 In the apps – start with Teams and Outlook: If you learn how and when to use Copilot in your daily apps, you'll never want to work without it. 3 Finally, check out Copilot Studio: In three minutes, you can create a custom copilot grounded in your data. There's nothing like it in the market today. 4
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  Copilot for Microsoft365 implementation Copilot implementatio n Sponsor Scenarios Security Copilot essentials checklist You are here User Enablement Prepare organization and employees for the AI transformation journey Workstreams support each other for maximum value and ROI Technical Readiness Address technical deployment and optimization, including governance, security, compliance, and management Leadership journey
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  Essentials for Copilotsuccess Nominate and activate your Copilot executive sponsors, in partnership with your AI Council Define initial high value scenarios and target a critical mass of users for rapid value Define your path to secure your data for compliance and peace of mind
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  Onboard & engage 2Extend & optimize 4 Get ready 1 Deliver impact 3 U S E R E N A B L E M E N T Select initial departments for rollout with the Scenario Library. Target a critical mass of users for rapid impact. Identify your success team Be intentional with assignment and concentrate seats Lay the foundation for an intelligent progression of AI skills with Copilot Lab. Deploy training and Champion programs, engagement community Make ongoing training the standard Review success measures with the Copilot Dashboard and the User survey kit. Quantify impact including growth, cost savings and employee benefits Build momentum with success stories and knowledge sharing Extend to new scenarios and transform business processes. Identify new high value functional and cross-org scenarios Recognize and reward success Microsoft is here to help accelerate your Copilot journey with expert-led services T E C H N I C A L R E A D I N E S S Perform the Microsoft Copilot for Microsoft 365 Optimization Assessme nt Address data security, governance, and data access questions Build shared Copilot implementation plan with User Enablement team Prepare Microsoft 365 for AI deployment with the Setup Guide Ensure appropriate Data Security controls are in place If needed, deploy additional Microsoft 365 apps Mature AI management skills through improved IT service delivery Establish service management plan Review Admin usage reports and the Copilot Dashboard to analyze user retention and engagement Provide insights on service health and optimization opportunities Design, build, and publish plugins to deliver unique experiences Build your own copilots Copilot for Microsoft 365 Implementation executive summary
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  Copilot brings AIvalue across roles and lines of business Get ready Be intentional with seat assignments and define success criteria Improve meetings Content creation Manage daily agenda All roles & execs HR Cost per hire Employee turnover Compliance risk reduction Marketing Leads created Brand value Cost per lead Operations Customer retention Product time to market Supply chain efficiencies IT Outstanding support tickets Application downtime Departmental spending Sales Number of opportunities Close rate Revenue per sale Finance Accelerate cash flow Spend on ERP system Risk reduction Copilot brings AI value across lines of business Review which teams have high Microsoft 365 usage, including Teams Meetings and PowerPoint​ . Target a critical mass of users & concentrate licenses across entire teams​for rapid value. Use the Scenario Library to identify top use cases and key metrics you would like to improve in that functional area.
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  Onboard & engage Laythe foundation for continuous learning and an intelligent progression of AI skills 1 Start with top 10 generic skills from Copilot Lab that deliver immediate success (e.g., summarize a meeting, email thread)​ . 2 Use the Copilot Scenario Library to train users on new departmental use cases and process improvement to impact departmental KPIs. Departmenta l skills Use role-specific and multi-step prompts Extend usage to role-based processes Foundational skills Inspire quick wins to reach value tipping point Master basic prompts (e.g., summarization, revision) Advanced skills Generate synergies across departments with extensibility Streamline and automate cross-business process flows Start here 3 Extend to line of business systems to streamline and automate for organizational level impacts on revenue and costs. Prioritize peer-to-peer learning through community engagement and knowledge sharing. Org value Departmental value Individual value 3 2 1
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  Top 10 totry first with Copilot for Microsoft 365 Foundational skills for new users Recap a meeting – let Copilot keep track of key topics and action items so you can stay focused during the meeting and avoid listening to the recording after. 1 Draft an email with notes and action items from meeting Summarize an email thread – get quickly caught up to a long, complex email thread. 2 Click on the Summarize icon Summarize a document – get right down to business by summarizing long documents and focusing on the relevant sections. 4 Give me a bulleted list of key points from file Tell me about a topic/project – provide insights and analysis from across multiple sources to get up to speed quickly. 5 Tell me what's new about topic organized by emails, chats, and files? Give me some ideas for … – boost your creativity with ideas for your work such as agendas, product names, social media posts, etc. 6 Suggest 10 compelling taglines based on file What did they say … – when you vaguely remember someone mentioning a topic, have Copilot do the research. 8 What did person say about topic Translate a message – with business becoming increasingly international, it’s important to be able to read or write messages in other languages. 10 Translate the following text into French: Draft email – personalize the tone and length. 3 Draft an email to [name] that informs them that Project X is delayed two weeks. Make it short and casual in tone. Revise this content – when you’ve got a rough draft of an idea, turn it into usable text and then vary the length and tone. 9 Rewrite with Copilot For more prompts, visit Copilot Lab at: aka.ms/CopilotLab Help me write … – jumpstart creativity and write and edit like a pro by getting a first draft in seconds. 7 Generate three ways to say [x]
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  Deliver impact Measure theimpact of your Copilot investment Microsoft Copilot Dashboard powered by Microsoft Viva Business and IT leaders can plan their AI readiness, drive user enablement, and measure the impact of their Copilot investment. ・ Evaluate Copilot usage across apps and by feature ・ Analyze the potential impact of Copilot across meetings, email, chat, and documents ・ View employee sentiment about the value and benefits ・ Learn about the latest research and findings about AI Copilot user survey kit Survey your users to keep a pulse on how Copilot is impacting their day-to-day and gather sentiment and impact learnings.
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  Extend & optimize Expand Understand CopilotStudio capabilities Build, automate, and administer copilots Select extensibility scenarios Explore Identify new high value scenarios Gather data from service health reviews Prioritize via AI Council and leadership engagement Skill/acquire talent for extensibility opportunities Extend Scale Copilot users and skills Extend throughout organization Identify high value user cohorts for advanced skill building Optimize usage patterns
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  Microsoft investments to accelerate your timeto value Customers that buy more than 150 Copilot seats are eligible for Microsoft co-investment in partner deployment and adoption services through eligible Microsoft Partners. Eligible customers can request technical and deployment assistance from Microsoft FastTrack. Get started on your Copilot journey with expert-led services through Microsoft Unified.
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  Next steps *applicable toorganizations with business entities in Works Council governed locations Technical skills Leadership Form your AI Council Participate in Microsoft Executive AI Learning Series Prioritize competitive advantages Conduct talent and resource review Human change Identify User Enablement Leader Engage with legal, security, and business leaders Plan for Works Council engagement* Onboard user enablement partners Identify technical leaders Onboard technical partners Prepare for policy review
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  Copilot Success Kit Accelerate yourpath to value Implementation Summary Guide for Leaders User Enablement Guide Technical Readiness Guide Business Leaders Guide to AI Adoption Accelerating Copilot enablement with Microsoft Viva Additional resources and templates: ・ Get ready – Scenario Library, Optimization Assessment, implementation plan template ・ Onboard & engage – Community and Champion guide, onboarding email kit with onboarding and training email templates, approved graphics and usage guidance, Business User one-pagers ・ Deliver impact – Copilot Dashboard guidance
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  Copilot resources on MicrosoftAdoption One site for all your Copilot needs https://adoption.microsoft.com/copilot • Resources by role • Product announcements and news • Links to all other Microsoft sites • Extended links for Small/Medium business, Copilot in Sales, Microsoft Viva, and more
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  Copilot for Microsoft365 training platforms Downloadable assets for customization available at adoption.microsoft.com/copilot Microsoft Learn ・ Free, on-demand training content for developing skills through interactive modules and learning paths ・ Master core concepts at your speed and on your schedule ・ Track your training progress and completions, earn achievements ・ Step-by-step exercises guiding learners through common Copilot prompts and use cases ・ Learner knowledge checks included throughout training content ・ Free, customizable, and on-demand learning solution built on SharePoint and integrated into Teams ・ Easy to provision from the SharePoint Online Provisioning Service ・ Create your own training playlists to meet the unique needs of your organization ・ Content is provided through a Microsoft online content catalog so the content on your site is automatically updated Microsoft 365 Learning Pathways ・ Official and authoritative technical guidance from Microsoft ・ Regularly updated with the latest information ・ Topics include planning and readiness, getting started, security, privacy, and compliance, and more Technical Documenta tion ・ Requires additional licensing ・ Employee learning in the flow of work with Teams integration ・ Recommend and share content, and track completion ・ Enable social learning ・ Content includes pre-made playlists of how-to articles and videos ・ Regularly updated with latest content Viva Learning
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  Downloadable assets forcustomization available at adoption.microsoft.com/copilot Copilot for Microsoft 365 skilling experiences Microsoft Learn • Free, on-demand training content for skill development • Step-by-step exercises guiding learners through common Copilot prompts and use cases Copilot Lab • Free location to meet, learn about, and test the capabilities of Copilot • Improve your prompt engineering skills in an interactive hands-on environment Microsoft Copilot Academ y • Centralized location to help with the basics of Copilot learning and upskilling, pulling the best content from available free Microsoft sources • Structured content in easily consumable learning paths curated by Microsoft experts • Develop your AI interaction skills from your Viva Learning app in Teams or webapp
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  Understanding the UserJourney Getting to “Aha!” The Think-Act-Feel framework is grounded in decades of research showing a whole human understanding – including feelings – is critical to business outcomes. Building on this framework we understand that delivering accelerated change is based on trust. Feel Think Act An aha moment is defined as “a moment of sudden insight or discovery”. Why should I care? How will WE use it? How will I use it? How does this change my experience? What’s next? How can I do more? How can I enhance my profession with this? When can I use it? How can I get help? How can I share my success?