Agile Development for Large-scale Learning Projects

Agile Development for Large-scale Learning Projects

• 1.
  brightwavegroup.com Agile Development for large scale learning
• 2.
  • More complexcombinations of products and services • Competition for new revenue streams very high • Upskilling colleagues providing customer service is paramount Customer Service: What’s changed?
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  • Integrated &continuous learning solutions • Developed fast • Developed concurrently with product offerings • L&D embedded with other business functions What’s the role of digital in this?
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  Because a Waterfallprocess: • Takes too long • Requires all the information from the start • Is not designed to cope with change Why Agile?
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  Analysis / setup Consultancy& needs analysis Design Design phase Technical analysis and design User interface design Development Scripting Course setup Early build review Content build & testing Release candidate (Beta) review Final release Post delivery evaluation QualityAssurance Waterfall process Alpha review Shared activity Brightwave activity Signoff / milestone Client activity Content / branding / tech spec supplied Project kick-off phase Script review Design specification review Content workshop
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  Created to solve“application delivery lag” Move from: • Lots of planning – short development time to • Develop early – then iterate Agile
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  • New processesfor customer-facing staff in Capita contact centres • Requirement = rapid speed to competency with new routing systems • 3 weeks to implement processes and learning solution together • Multiple systems-walkthroughs – more than 262 screens of content In practice…
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  1 2 3 4 5 DAYS 1 –4 Designed the end solution’s look, feel and functionality based on defined technical specifications DAY 5 Received annotated systems- walkthrough procedures as Word documents and screen grabs 15-day journey
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  6 7 8 9 10 DAYS 6 –9 Wrote digital learning scripts from annotated walkthroughs. Exported and reformatted systems screenshots for build-readiness DAYS 7 - 9 Quality tested scripts and alphas built directly from scripts – without a client review. Cutting these lengthy review processes requires skill and trust between client and vendor, but is key to avoiding delays 11 12 DAYS 8 – 12 Built the course topics independently using Adobe Captivate, chosen for its flexibility and ability to edit directly into the simulation screen
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  13 14 15 DAY 15! Released finalversion of simulated systems training module! DAYS 13 - 14 Reviewed by the client and feedback supplied via spreadsheets and WebEx DAY 15 Amended modules to incorporate client feedback
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  • Digital transformationnecessitates agile production of digital learning content • Reshape your expectations around project timescales for learning • It’s not a publishing model Develop - Launch - Refine • Develop a network of skills – both internal and with trusted partners To sum up