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An Introduction To Chat Bots
The document discusses the evolution of smart messaging platforms and chatbots, highlighting their roles in modern communication and user engagement. It covers the challenges of app discovery, the classification of chatbots (AI-based and rule-based), and offers tips for building effective bots. Gupshup is mentioned as a leading platform for bot creation, providing tools for various stages of the bot lifecycle.
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Overview of chat bots, introducing their significance and role in the digital landscape.
Highlights a significant shift in technology and communication methods in the last decade.
Discussion on major social networks and messaging apps shaping the digital communication landscape.
Identifies issues with app discovery, user acquisition costs, and limited app usage among users.
Describes how chat bots are emerging as a new form of application within messaging platforms.
Points out the trend of messaging apps opening their APIs for integration and functionality improvements.
Introduction to the concept of chat bots and their functionality within messaging platforms.
Explains chat bots' characteristics and abilities, comparing them to human users in messaging.
Discussion on the classification of chat bots, focusing on AI-based versus rule-based functionalities.
Further exploration of chat bots powered by artificial intelligence and their capabilities.
Detailed description of rule-based bots, their functionalities, and limitations compared to AI bots.
Showcases multiple examples of effective chat bots, including 'Where' and 'Hi Poncho'.
Practical advice on creating user-friendly chat bots, emphasizing user engagement and support.
Introduction to Gupshup as a prominent platform for building and managing chat bots through various tools.
Live demonstration of chat bot capabilities and user interaction.
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An Introduction To Chat Bots
- 1. An Introduction ToChat Bots
- 2.
- 3. Smart Messaging Platform Evolvingmessaging space Big 4 social networks: • Twitter • Facebook • LinkedIn • Instagram Big 4 messaging apps • WeChat • Viber • WhatsApp • FB Messenger 3
- 4. The problem withapps • App discovery is difficult in a crowded app store • User Acquisition costs are high • Average user uses <10 different apps per week 4
- 5. Smart Messaging Platform BOTSARE THE NEW APPS
- 6. 6 ? Messaging Apps areopening their APIs
- 7. Smart Messaging Platform7 WHAT IS A CHAT BOT?
- 8. Chatbot ecosystem • Thinkof a bot as just another user. • Bot can be invited to a group and post messages with the help of keywords. • Bots have many of the same qualities as their human counterparts: • profile photos • names • can be direct messaged or mentioned • can post messages • upload files etc. 8
- 9.
- 10. How chat botswork Chat bots can be classified into two types: • Functions based on AI • Functions based on rules 10
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- 12. Rule-based bots • Noartificial intelligence • Trained to do one thing • As smart as it is programmed to be • Communicates in a structured manner 12
- 13. Examples of goodbots • Where 13
- 14. Examples of goodbots • Hi Poncho 14
- 15. Examples of goodbots • Hi Poncho 15
- 16. Examples of bots •Esther 16
- 17. Smart Messaging Platform Tipsto build a well-behaved chat bot • Always introduce yourself • Never leave a user hangin’ • Account for typos • Give easy access to ‘help’ • Offer levels of customization 17
- 18. Gupshup is theleading bot building platform 18
- 19. Gupshup offers toolsfor the entire bot lifecycle 19
- 20.