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Continuum intro
Continuum is a design firm that uses design thinking to improve products, services, and experiences for businesses and customers. They focus on understanding people and generating new ideas rather than reworking old ones. Their goal is to find solutions that satisfy both business and customer needs to create desirable experiences that inspire loyalty. They have offices around the world and work across many industries like healthcare, government, finance, and more to design better digital and physical touchpoints.
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Continuum intro
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- 2. Making life betterby designing products, services, and experiences that work for people and the businesses that serve them.
- 3. DESIGN DRIVES BUSINESSDesigning Experiences Business Innovation
- 4. CONTINUUM CREATIVE THINKINGBUSINESS LOGIC
- 5. DESIGN THINKING DesignThinking is the strategic process we use to produce tangible results. It ’s about generating new ideas, not reworking old ones. It’s about understanding people, not just what the numbers say. It’s a way to find solutions that satisfy the needs of both the business and the customer to create product and service encounters that generate desire, create delight and inspire loyalty.
- 6. GLOBAL PERSPECTIVE, REGIONALSENSITIVITY Los Angeles Boston Milan Shanghai Seoul Our offices Recent fieldworks
- 7. MAKING AN IDEAAS BIG AS IT CAN BE Service strategy Digital design Environment design Product design Brand design Experiential modeling Systems design Business design Technology Development Front of House Back of House DIGITAL TOUCHPOINT ENVIRONMENT TOUCHPOINT STAFF TOUCHPOINT PRINT TOUCHPOINT PRODUCT TOUCHPOINT CONSUMER COMPANY
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- 9. Prototyping is anessential part of business innovation, and we live by that principle ourselves. We have prototyped our organization for a year to get it right and are now ready to talk about it.
- 10. SERVICE DESIGN IMPACTSMANY INDUSTRIES Hospitality Services: How can we improve the experience of room service in hotels? How should our staff be organized to deliver on this experience? Health Services: What should the patient experience be like in a blood lab? How can we design an environment that meets what patients and technicians really need? Government Services: How can we help people process their tax forms? What kinds of online tools and touch-points will help? Financial Services: What will banking mean for people in 2020? How will this customer experience ensure that we are differentiated and relevant?
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- 12. DIAGNOSTICS FOR EMERGINGMARKETS DAKTARI CD4 cell count, moving the lab to the village. http://continuuminnovation.com/advancedsystems/Work/Portfolio/Daktari.aspx#/sort/industry/filter/26/single
- 13. UNENCUMBERED MEDICATION INSULETImproving the lives of people with diabetes. http://continuuminnovation.com/advancedsystems/Work/Portfolio/Insulet-OmniPod.aspx#/sort/industry/filter/26/single
- 14. HOSPITAL OF THEFUTURE HERMAN MILLER A patient environment that promotes health. http://continuuminnovation.com/advancedsystems/Work/Portfolio/Herman-Miller-Compass.aspx#/sort/industry/filter/25/single
- 15. GROWTH IN EMERGINGMARKETS PAMPERS Diapers for emerging markets http://continuuminnovation.com/Work/Portfolio/Procter---Gamble-China.aspx#/sort/industry/filter/2/single
- 16. SOCIAL INNOVATION GRAMEENFOUNDATION Creating leaders for the field http://continuuminnovation.com/Work/Portfolio/Grameen-Foundation.aspx#/sort/industry/filter/24/single
- 17. SOCIAL INNOVATION ROCKFELLERFOUNDATION Design for social impact http://continuuminnovation.com/Work/Portfolio/Rockefeller-Foundation.aspx#/sort/industry/filter/24/single
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