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Roskill, A. (2014, May 14). Get a read on this — libraries bridging the digital divide:
Andrew Roskill at TEDxCharleston. (2014). Charleston, S.C.Retrieved from
http://www.youtube.com/watch?v=J198u5HK0pY&feature=youtube_gdata_player
Rukavina, P. (2013, February 5). Welcome to crazytown: public libraries confront digital
objects. Ruk blog. [Personal Blog]. Retrieved from
http://ruk.ca/content/welcome-crazytown-public-libraries-confront-digital-objects](https://image.slidesharecdn.com/hacklibrarieslibrarynew-150508110909-lva1-app6891/85/Hacking-Libraries-144-320.jpg)
![http://heardaroundthestacks.com/tag/public-libraries/
Roskill, A. (2014, May 14). Get a read on this — libraries bridging the digital divide:
Andrew Roskill at TEDxCharleston. (2014). Charleston, S.C.Retrieved from
http://www.youtube.com/watch?v=J198u5HK0pY&feature=youtube_gdata_player
Rukavina, P. (2013, February 5). Welcome to crazytown: public libraries confront digital
objects. Ruk blog. [Personal Blog]. Retrieved from
http://ruk.ca/content/welcome-crazytown-public-libraries-confront-digital-objects](https://image.slidesharecdn.com/hacklibrarieslibrarynew-150508110909-lva1-app6891/75/Hacking-Libraries-144-2048.jpg)
Uploaded byJoyce Kasman Valenza
Hacking Libraries
The document discusses strategies for exceeding expectations in reference services through innovative approaches. It begins by discussing new platforms for reference, such as texting, social media, and crowdsourcing questions. It then explores ways to enhance communication and access through mobile technologies like apps, QR codes, and Skype reference. The document concludes by examining methods for community engagement like roving reference and using social media to connect library resources to wider audiences. The overall message is that reference services must adapt to new technologies and user behaviors to remain relevant and exceed user expectations.
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More from Joyce Kasman Valenza
Hacking Libraries
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- 2. My blog: http://blog.schoollibraryjournal.com/ neverendingsearch/ My tweets: @joycevalenza Mydeets: http://aboutme.com/jvalenza This preso: http://tinyurl.com/librarytrends2015
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- 7. Mark Zuckerberg, Letterto Investors http://www.wired.com/2012/02/zuck-letter/ The Hacker Way is an approach to building that involves continuous improvement and iteration . . . something can always be better. nothing is ever complete. They just have to go fix it — often in the face of people who say it’s impossible or are content with the status quo.
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- 11. 2015 Books, media, tools,resources in all formats, are for use and/or creation. Every learner/user/patron/member his/her media, tools, channels. Every book or media, its user, consumer, producer. Help the learner/user/Patron become more effective, efficient, and productive users and creators of ideas and information, BUILDERS OF KNOWLEDGE. Library—virtual or physical—is a growing organism, offering 24/7 anywhere/anytime access, learning, connections and instruction. ● Books are for use ● Every reader his/her book ● Every book, its reader ● Save the time of the reader ● A library is a growing organism 1931
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- 18. julochka “Step rightthis way.” 5 Feb. 2015. Flickr. Creative Commons. https://flic.kr/p/qMiZaH
- 19. AASL’s new mission TheAmerican Association of School Librarians empowers leaders to transform teaching and learning. What does transformative library leadership look like as we rethink our platforms, collection, space and new opportunities for instruction? Leadership from the center is not new, but perhaps it is an especially new school essential in a transitional time.
- 20. ACRL’s new framework AuthorityIs Constructed and Contextual Information Creation as a Process Information Has Value Research as Inquiry Scholarship as Conversation Searching as Strategic Exploration
- 21. What is Metaliteracy~ Metaliteracy MOOC
- 22. From: Lankes, R.David.. “The Radical School Librarian.” 6 Mar. 2015. BOCES Keynote. Slide 9. http://quartz.syr.edu/rdlankes/Presentations/2015/BOCES.pdf
- 23. How should librariansreact to radical change based on our fundamentals, relevant to emerging needs, in excellent and cool ways?
- 24. Inertia. People atrest will remain at rest, and people in motion will keep moving in the same direction unless an outside enchanter acts upon them. Let yourself be enchanted in small ways. If you don't toot your own horn, don't complain that there's no music.
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- 26. G. P. QuackenbosA.M. A Natural Philosophy: Embracing the Most Recent Discoveries in the Various Branches of Physics, and Exhibiting the Application of Scientific Principles in Every-day Life (New York: D. Appleton and Company, 1859) 95 How are we hacking/leveraging our new tools to lead, serve, innovate? How are we/might we newly imagine librarianship?
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- 31. more than ever, Peopleare actively engaged in reference on their own.
- 32. Reference occurs over multiplemodalities and platforms. New modes of discovery.
- 33. Leonard, Elisabeth. TheState of Reference Collections. Jun. 2014. Sage Publications. http://www.sagepub.com/repository/binaries/pdfs/StateofReference.pdf Major findings
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- 51. What can we learnfrom Ikea? ?
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- 54. h#ps://joycevalenza.makes.org/popcorn/2m0l h#p://popcorn.webmaker.org/ h#ps://www.youtube.com/watch?v=FzkHG4tc_tg Interactive video
- 55. Courtney L. Young(2014) Crowdsourcing the Virtual Reference Interview with Twitter, The Reference Librarian, 55:2, 172-174, DOI: 10.1080/02763877.2014.879030 http://dx.doi.org/10.1080/02763877.2014.879030
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- 57. http://www.ala.org/acrl/sites/ala.org.acrl/files/content/conferences/confsandpreconfs/2015/Stonebraker_Zhang.pdf https://sites.lib.purdue.edu/crowdaskdemo/index.php?qa=about Our goal ofdeveloping CrowdAsk was to develop sustainable user engagement and community involvement as part of the Purdue University Libraries website. Our libraries all have communities which we serve, but not all of us have communities with which we collaborate. Crowdsourcing is one step towards a library that not only lends information, but shares information with its users in partnership.
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- 63. Cassidy, E. D.,Colmenares, A., & Martinez, M. (2014). So Text Me—Maybe. Reference & User Services Quarterly, 53(4), 300-312. “This study demonstrates that significant issues exist with staff attentiveness to monitoring text reference. Some improvement is also needed in areas of friendliness and follow-up.These findings confirm a need for the reference department to offer more in-depth staff training than has previously been provided. Over the next academic year, the researchers plan to create and implement various support tools to educate staff about performance targets. These tools may include sample message templates or signature lines and guidelines for best practices in providing text-reference service. The researchers hope that the assessment rubric resulting from this study will provide a template for other libraries to adapt and implement in their own self-assessment” (p.307). 3-year examination of academic library text reference service Rubric clustered into four categories: listening and inquiring, interest, searching, and follow-up Highest score: searching Lowest score: follow-up Limited returns, unclear non-operational hours
- 66. The mobile device willbe the primary connection tool to the internet for most people in the world in 2020. (Rainie & Anderson, Pew Internet & American Life. Future of the Internet III h;p://www.pewinternet.org/Reports/2008/The-‐Future-‐of-‐the-‐Internet-‐III.aspx)
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- 71. Academic Reference in theTrenches, RU March 12, 2015
- 72. Mobile phones & tablets ROI siloissue expectations realities of computer use convenience user diversity 24/7ishness less frequent visitors
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- 100. JV: So whois your audience? Billy Parrott: At NYPL we have our own patron base. Mid-Manhattan has between 3,800 and 5,000 people a day coming through its doors, but NYPL as a brand, is far-reaching. There are people on the other side of the world who follow what we do. They read our blogs; they go to our website, they use our resources, but they will never be in the library. So our audience may be the Mad Men fans who live in California who have never been to New York to visit the Library, but they can still connect to the library through the things we do. So, as far as audience, I am always thinking big picture. At the same time, if we do something like a Mad Men reading list or a Pinterest board, there could be something relating to that in the branch—a book display. So people come into the branch who may not know about the Pinterest board, see a great display of Mad Men materials and see a link or a QR code or something that will take them to a blog post or the Pinterest page. People who are aware of our social media platforms may not aware of our collections. So it’s making connections among our resources on multiple platforms.
- 101. BP: The mostimportant thing is that the user needs to see that there is a person behind the effort. There’s nothing wrong with scheduling tweets, but no one wants to be talked at with a robotic feed of information. It doesn’t take a whole lot of effort to add a little personality to a tweet to make it seem more personal and you are talking with somebody, rather than at them. So when it comes to Pinterest, you can treat it as your own personal board. I’ve got some like Billy Parrot is Reading, Billy Parrott is Listening Too. I suspect people think if this guy likes the same kind of images I like, I may very well like the same kind of books he’s reading or music he’s listening to. If someone whose movie taste I admired told me he also liked a book, I would trust his judgment. I think it was a local market that came up with the phrase, “nobody will care until you do.” If you engage, it makes the job fun. Engagement is connecting with people who use the library or might not use the library but are aware of the library.
- 107. “We are notin the book business, we are in the St. Paul business. (The Mobile Workplace) h#p://youtu.be/tWbgQLjXPIk?t=45s h#p://youtu.be/tWbgQLjXPIk?t=1m46s
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- 114. Libraries are acentral hub of the community. Librarians who are paid to wait? Are we set up to fail? We are not info people: We are Relationship builders, storytellers, community assets. 85% of questions did not require an MLS community reference: Is it time to leave the desk? Is it time to leave the building and add value?
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- 118. Collection rethink. Increasingly, collectionis less what you buy and more what you use and make discoverable.
- 119. We need tohack old notions of collection to include the tools learners/users need to create and share and grow and make a difference in the world. Virtually, we can curate easily accessible collections of tools for digital storytelling and finding content to ethically remix.
- 120. white boards, greenscreens, tripods, cameras, puppets, maker kits, 3D printers, cake & Pans, cookie cutters, seeds, games, instruments, dolls, tools, hardware, experts, apps . . .
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- 132. Your collection isnot just what you buy. It is what you curate, point to, make discoverable, usable.
- 133. Acknowledging OER & openaccess
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- 138. Crowdsourcing/crowdfunding is thenew bake sale/book sale: for advocacy and for making stuff happen, reference, collection development.
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- 142. OPAC databases freecontent ebooks libguides
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- 144. http://heardaroundthestacks.com/tag/public-libraries/ Roskill, A. (2014,May 14). Get a read on this — libraries bridging the digital divide: Andrew Roskill at TEDxCharleston. (2014). Charleston, S.C.Retrieved from http://www.youtube.com/watch?v=J198u5HK0pY&feature=youtube_gdata_player Rukavina, P. (2013, February 5). Welcome to crazytown: public libraries confront digital objects. Ruk blog. [Personal Blog]. Retrieved from http://ruk.ca/content/welcome-crazytown-public-libraries-confront-digital-objects
- 146. Leonard, Elisabeth. TheState of Reference Collections. Jun. 2014. Sage Publications. http://www.sagepub.com/repository/binaries/pdfs/StateofReference.pdf Dissatisfaction with patron’s awareness of reference resources
- 149. Discovery services. Google-likeone-box search allows users/students to quickly access full collection across multiple silos and brands, potentially maximizing use of all digital content —ebooks, journal articles, media, and more. Users see the big picture. But . . . search results can be huge, underscoring the need to cleverly use filters and descriptors to execute an artfully constructed query.
- 152. Guide on theside h#ps://www.youtube.com/watch?v=55frLSbNO6U
- 154. Global is thenew literacy (the new author visit, the new field trip, the new textbook, the new research) Heidi Hayes Jacobs, describes global literacy as the ability to be a fluent investigator of the world, to be able to examine different perspectives, to be able to report on and share ideas, and to take action on those ideas. http://blogs.slj.com/neverendingsearch/2014/07/02/going-global-a-literacy-a-call-to-action-and-some-resources/)
- 157. 1:1 / mobileis the new computer lab More embedded librarianship suggests staffing needs when librarians are out in classrooms. We are rethinking library space once allotted to labs, in a device-agnostic ecosystem. As more and more schools deploy tablets, librarians are tapped to manage and distribute devices, implement instruction and professional development, and thoughtfully select apps for learning and creating.
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- 164. Erin Agnew The readingexperience, the relationship between author and reader, and the book itself are evolving. And this shift means that many young people are embracing books and reading as never before. Valenza & Stephens. “Reading Remixed: Far from killing reading, digital technologies are helping young readers become more engaged in books than ever.” Educational Leadership. Mar. 2012.
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- 177. Hack your Authorvisit!
- 180. New measures ofacademic impact? A new social “media” contract for scholars? Article downloads from ResearchGate or Academia.edu? Tweets about research / presentations? Blog post views? Comments? Slides viewed / slides downloaded SlideShare/ AuthorStream? Collaborations on Mendeley? Sharing on Bibsonomy?
- 181. The library catalogueas a social space, or online community, draws together elements of trust, interaction and contribution, discoverability, personalization and customization, intuitiveness, belonging, and immediate access to information. In all, they create a level of experience that has been, up until now, found only in the physical library. (Tarulli & Spitiri, 108)
- 182. • 24/7 • housemultiple types of media • customization of records • interactive • welcome contribution • personal: respond to interests and needs, Amazon-like suggestions-read-alikes • mobile? • Intuitive, “did you mean?” • provide a virtual browsing experience • folksonomy: user-generated tags, collaborative tagging • support book clubs • mine & leverage user-generated data to improve collection practices (click throughs, cater to specific local needs) • single search (federated/discovery and faceted/filtered) • Visual shelf browse • Lists • Merge back office with RA services • Make use of blogs • Incorporate tools like NoveList and LibraryThing
- 184. What might readinglists and face-out shelving and apps look like when they engage the reader attractively and interactively in selecting the right book in any format?
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- 187. Choices Summer Reading Elissa Malespina, South Orange (NJ) Middle School
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- 191. augmented is thenew reality
- 192. http://www.aurasma.com/ Examples from ElissaMalespina Tutorials
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- 203. Robin Good: JV: Arelibrarians losing opportunities? RG: So far, dear librarian, we have come to you. You’ve been sitting, and standing actually, behind the desk. We’ve come to you for help to find information on a topic, to be guided to the appropriate readings, related works of research, or novels that could inspire. We’ve come to you, dear librarian. But now, the Internet reverses this. We ask Google. We ask friends or our social networks where and how to find information. But you, librarian, you are a container of deeply valuable information. So if you don’t make yourself available, interceptable in a way that displays and showcases all that wonderful knowledge, without requiring every single person to come and ask you in person and by voice, you are really doing a disservice, not just to us, but to yourself. Start to capitalize, to scale all the great work researching, studying, and organizing that you’ve done, but provide the opportunity for others to access that knowledge and experience. You do that by creating collections. There are millions of ways that librarians can become guides. Start from your strongest interests and passions. We don’t expect every librarian to be the reference point for everybody in the world, but we would like every librarian to take a little part of it. Someone might be interested in psychology or flying through the stars. Other are more interested in poetry and algebra. That’s all fine if you can become a reference point to indicate what are the things to study and then become more innovative with the storytelling portion. Create YouTube videos. This is what we need. We need people to guide us to the good stuff. h#p://www.alastore.ala.org/detail.aspx?ID=11262
- 204. Social media ISthe new media. Get over it. Social media is about learning, connecting, creating. It’s about relationships. It is our landscape and it’s thorny, but it’s here and we need to leverage it and teach in it. Our students deserve agency and the ability to engage and share their voices creatively and academically. If social media is blocked, get it unblocked. This is an urgent equity issue; it’s an intellectual freedom issue. Lead the teaching in leveraging social media to model authentic ways to communicate and collaborate, to build community, to let our children/patrons/ members participate!
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- 207. h#p://www.youtube.com/watch?v=8kCV4EEy2IE&t=11m50s Are we building knowledge ci,zens? Everybody is becoming a specialist in library science. You do it for yourself to organize your memory but at the same 4me you organize the memory for others. Every 4me that you that create a link, every 4me that you put a tag, you are organizing the common memory. You exercise the role of the keeper of a library. So this is a very new thing and I think that the ques4on of categoriza4on is very important. You do it in a conscious way. HR: So it sounds like you are talking about something for which we don’t have a word yet, that’s kind of like a knowledge ci,zen. PL: That’s it, yes. A ci4zen of the knowledge society.
- 208. Joyce Valenza, Brenda Boyer Social Media Cura.on, ALA Tech Reports, October 2014
- 213. # books journal ar4cles mobile apps aggregated content infographics google docs ebooks presenta4ons student work museum collections So much stuff!!
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- 226. h#p://sdst.libguides.com/poetryslams Archiveand portfolio
- 227. h#p://mentormob.com Learningplaylists
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- 233. app smashing/app curationis the new collection building gather and model the creation of useful collections, or palettes, of high-quality, useful apps into learning dashboards. Librarians must curate for mobile, as well as desktop, scout out the best of the emerging mobile tools. Librarians wanted for smashing, blending, toolkit building)
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- 238. CuraKon tools as search tools! h#p://sdst.libguides.com/aecontent.php?pid=184760&sid=1558486
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- 242. Jenkins on participatoryculture: 1. relatively low barriers to artistic expression and civic engagement 2. strong support for creating and sharing what you create with others 3. informal mentorship whereby what is known by the most experienced gets passed along to newbies and novices 4. members feel that their contributions matter 5. members feel some degree of social connection with each other. Not every member needs to contribute but all need to feel that they are free to contribute when they are ready and that what they contribute will be appropriately valued if they do. Jenkins. From participatory culture to participatory democracy. http://www.henryjenkins.org/ 2007/03/from_participatatory_culture_t_1.html
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- 246. Flexible learning environmentsand maker spaces. . Learning by doing, challenge-based, interest-driven, project-based, and self-directed learning. You don’t need a 3-D printer. A small area, with some portable, tech-friendly furniture can encourage collaborating, creating, performing, and project-based, personalized learning. Among the options: sewing, gardening, crafts; STEAM-oriented activities--coding and engaging in electronics and robotics with Arduino, Squishy Circuits, Brushbots, MaKey MaKey.
- 250. Postaletrice. “For All Your Grocery and Hardware Needs. (1905)” 13 Jan. 2009. Flickr. <h#p://www.flickr.com/photos/32008531@N08/3194325451/>.
- 252. Hugo, Nancy. “Arts and Crats Kitchen.” 8 Mar. 2007. Flickr. 18 Mar. 2010. <h#p://www.flickr.com/photos/7293578@N02/444867414 >.
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- 268. JFK Library Website h#p://goo.gl/0oFMcU Mystery Skypes Stacy Ford
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- 274. What is socialcapital? Resources and support accumulated by an individual, institution or group through relationships and the possession of a durable network. or . . The tappable goodwill you have available
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- 276. We can learnto hack community by leveraging, by hacking, each other. Through the inventive ideas for emerging practice we blog, tweet, pin, scoop, socially bookmark and tag, we are hacking the old file cabinets and flash drives and desktops and building on each other’s discoveries and new visions of effective practice. As we connect and share and mentor globally, we bring back to and build our local communities.
- 279. Social Capital is reciprocal The more yougive . . . the more you get
- 280. Sipyeykina, Dar'ya “Speechless.” 25 Jan. 2009. Flickr. h#p://www.flickr.com/photos/10522622@N00/3228273137 It won’t help to be a social media introvert.
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- 282. Anyone can beconnected to any other person through a chain of acquaintances with no more than five intermediaries. Milgram, S. (1967). The small world problem. Psychology today, 2(1), 60-‐67
- 290. Innovation is thenew librarianship/the new leadership
- 291. Not about stuff It’sabout experiences, relationships
- 292. S Always demonstrating your passionfor this profession and your community Are you modeling this passion, imagination and hacker spirit?
- 293. What NOTto hack: COMMITMENTS/ VALUES: equity access IF content learning knowledgebuilding Privacy People Community
- 297. My blog: http://blog.schoollibraryjournal.com/neverendingsearch/ My tweets: @joycevalenza Reachme: joycevalenza@gmail.com My deets: http://about.me/jvalenza This preso: http://tinyurl.com/librarytrends2015
- 298. http://www.ala.org/alsc/mediamentorship Media Mentorship inLibraries Serving Youth
- 299. Altmetrics: New (additional)measures of academic impact? A new social “media” contract for scholars? • Article views, downloads from ResearchGate or Academia.edu, etc.? • Tweets about research / presentations / publications? • Blog post views? Comments? • Videos/TED talks views/comments? • Infographics/online research posters (visits/comments/downloads)? • Visits to CV? Where is it posted? • Slides viewed / slides downloaded SlideShare/AuthorStream? • Collaborations on Mendeley? • Sharing on Bibsonomy? • Follows/followers • Bookmarks • Conversations (forums), Q&As • Likes, favorites, +1s • Shares • Clicks • Ratings?
Editor's Notes
- #5 No textbook
- #58 CrowdAsk provides librarians and users with an online, community-driven, and persistent help information source. Users on CrowdAsk receive research help from not only librarians, but also a community of researchers with expertise and shared interests. They were motivated through a variety of gamification means--points, badges, bounties, levels. In the spring 2014 semester we implemented CrowdAsk with three undergraduate courses at Purdue University, including English 106, Management 175, and General Studies 175.
- #68 Library users want their stuff to be portable!
- #76 Copyright meant to be for the creators as an incentive to create—scientists, scholars, artists-and for work to be useful to others—not about protecting the middlemen Medical research, science, scholarship, education depends on being able to quote.
- #209 For what Pierre Levy calls, knowledge citizens.
- #214 At ten my three-ring notebook really held all my school stuff. I know by now that binder can’t contain my research The student, the student. Curation The student, the student. Curation.
- #217 Tools for curation.
- #218 Curation can help you scale your practice. Especially important if you are working with more than one library.
- #230 You can invite others to help.
- #267 Just some of the new tools for student creation.
- #283 Being a social media introvert is not a good idea. In a crisis we have to sell our message.