Holtman-Jan - 2014 English extended

Holtman-Jan - 2014 English extended

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  JAN RITZO HOLTMANResiding in: Arnhem, Netherlands Groningen, 28-07-1958. E-mail: oulik.jan@gmail.com Tel: (026) 361 5859 Mobile: (06) 570 97903 OBJECTIIVE I am looking for a job to use my broad experience and international skills. A trained, engineer on bachelor level / international professional with broad experience in engineering, management, customer support, product evaluation, international coordination, IT and staff training. CAREER PROFIILE  Long-term experience in technical support, customer service, management, personnel training and international business coordination.  Effective team player with strong decision-making skills.  Was selected for key international projects and start-ups.  Fluent in Dutch, English, Afrikaans (South Africa) and reasonable in German.  Has experience in IT security and resolution of customer issues. PROFESSIIONAL EXPERIIENCE UL International (Netherlands) B.V. 2011 – nu  L2 Engineer - Project handler  Evaluation of industrial electronics for electrical and fire safety (UL508, UL508C, UL61800)  Supporting the customer throughout the whole certification process.  Planning of tests, whether witness testing at the customer, or testing in a local laboratory.  Communicating with the customer about issues / noncompliance.  Mentoring and training new colleagues. ITCrimes USA Ltd. (American branch of company listed below) 2009 - 2011 United States Area Manager. ITCrimes PTY) Ltd had developed an unique anti computer theft system which turned out to be very successful in South Africa. It was an unique cooperation between private company and the South African police. The company wanted to expand internationally.  Successfully established U.S. corporate branch of the South African company ITCrimes SA (PTY) Ltd.  Procure necessary permits for the company.  Market the company’s online security product.  Established a network of customers and official bodies such as the Chamber of Commerce, local police, and GBI (Georgia Bureau of Investigation).  Experience in the marketing of the online security product of ITCrimes SA (PTY) Ltd.. in America Background information: ITCrimes SA (PTY) Ltd., had developed a unique anti computer theft system which was very successful for a period of almost 5 years in South Africa. It was an unique and very successful cooperation between the South African police and a private company This cooperation eradicated computer theft in participating South African schools, from about 20% theft per annum down to 0%. Also major breakthroughs were made with other participating businesses. I was hired to establish the USA branch of the ITCrimes organization. At that moment I considered this new career path as the golden opportunity to start a successful career as a divisional manager of a growing international company and also to eventually get the green card. Unfortunately there were four mainly cultural differences between what the American customers and law enforcement authorities wanted and the South Africa product as it was designed. Because it was decided that a quick fix of those issues was not easy it was decided that the emphasis of product development had to concentrate first on South Africa and then later-on in the USA. The American law enforcement authorities were significantly interested in the product, but only if their terms were met. Unless those essential issues were resolved there could be of any possibility of cooperation between ITCrimes USA and the American law enforcement authorities. Also for USA customers there were two essential issues which prevented them from buying into the product. To make a long story short, I was trying to market an unsellable product in the form that it was offered in America. Because my L1 visa was not extended, I gave up. Later on ITCrimes S.A (PTY) Ltd (in Johannesburg) also went under.
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  ITCrimes SA (PTY)Ltd., Johannesburg, South Africa 2008 - 2009 Technical Support Manager.  Selected to launch corporate presence in America (see above).  Tasked to support Technical Director on critical product development and registration issues  Successfully traced stolen computer equipment and determined ownership of parts for police.  Delivered world-class technical assistance to customers and the police. (Also international).  Played key role in product development and marketing.  Conducted international research for organizational branches in USA and Europe.  Forensic investigation of suspected stolen computer equipment to help the police establish ownership and aid in preparing cases for prosecution. Mustek Limited, Johannesburg, South Africa (Mustek Ltd. is the biggest computer manufacturer and importer in South Africa) 1995 - 2008 Manager/Laboratory Engineer & Technical Trainer Manager position: (1995-2000)  Lead and supervise a repair department  When I was made manager there were 25 technicians who did an average of almost 2 repairs per day  When the division was transferred to my successor there were 7 technicians left who did an average of about 9 repairs per day  The increase of productivity was the result of the following:  Reorganization of various systems, including redesigning parts management, and other improvements.  Determining what technical training in the repair department was needed and taking care of - and providing the technical training.  Developing, writing and giving various targeted technical courses which corresponded at the level of unskilled and semi skilled workers.  Motivating the technicians through various improvements devised by me.  Actively guide the technique by means of coaching and solving several other issues.  Active co-determine the policy within the service department. Technical trainer position: This position was created was due to the success of my department and pretty soon my methods were applied nationwide) (1996-2008)  Defining the necessary knowledge of the technicians to perform their tasks effectively.  Writing specific applied work related courses, so the technicians could better fulfill their repairs, especially aimed at uplifting the knowledge of semi-skilled workers  Offering courses at the offices at Johannesburg, Cape Town, Bloemfontein and East London.  Providing training and technical information to the Mustek dealer network.  I gained extensive experience in the giving support to extra difficult customers. Laboratory Engineer position: (The central laboratory was established as a central place of knowledge and to test candidate products or samples before purchase) (2000-2008)  Product evaluation: before a product was purchased, the necessary in-depth tests for reliability, compatibility and functionality were performed..  Solve technical production problems.  Ensuring the compatibility of the tested components or equipment and climatic design (overheating) .  Contributed extensively to the actual change (modifications) of the electronic design of equipment.  Contributed to the establishment of the central laboratory.  Developed and devised effective testing procedures  Was responsible for product certification to EMI and electrical safety and import licenses.  Was closely involved in the certification of Mustek for ISO9001 and helped the internal auditor with technical advice.  Very actively contributed to achieve several cost -saving procedures  Was responsible for external and internal calibration of measuring instruments.  Has delivered very effective technical support to Taiwanese or Chinese suppliers. Background information: The central laboratory was created to test and evaluate products before they were purchased and as a central place of knowledge. Three people which the best technical knowledge were selected. Apart from testing and evaluating products, the exchange of knowledge was seen as very important. It proved to be a very good decision for Mustek and later on was copied by other South African computer companies as well.
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  OTHER EXPERIIENCE OlivettiAfrica (PTY) Ltd. in Johannesburg South Africa (company is no longer in existance) 1986 - 1995 Sr. Electronics Engineer. Computer Centrum C van der Velden. (CCV) Arnhem 1982 - 1986 EDUCATIION Hogere Technische School (HTS),Netherlands HAN Arnhem 1976 - 1981 Bachelor of Electrical Engineering, (Electronics and Computers) Training for Work / Work education over the last 10 years: UL International (Netherlands) B.V.  Internal training to L2 (Engineer - Project handler).  Several internal courses on product safety and standards (50+)  Several courses on effective communication.  Customer service.  Various other "soft skills" ITCrimes USA: (American branch of the South African Company ITCrimes SA (PTY) Ltd.  Internal training at ITCrimes (SA) Pty Ltd. How to start and run a company.  Lessons in effective management  Banking and basic accounting.  Customer negotiation and marketing of the ITCrimes product and system  Forensic examination of suspect stolen computers and laptops, establish ownership. This mostly in collaboration and together with the South African police  Effective customer support.  Training in America.  By experience.  Adapting to the American culture, business climate, business systems etc.  Starting a business including licenses, tax matters, banking etc.  Establishing a network of potential customers and official entities like Chambers of Commerce, USA police, and Sheriff Departments and potential customers.  Internet marketing course Guru Blueprint (by Eban Pagan). Effective marketing of product and services. The various modules of this course are as follows:  Guru Blueprint (basic concepts for marketing and effective customer relations).  Niche research, market research.  Effective communication with potential customers about the product(s) and translating the product(s) into understandable language and concepts. The ability to view and translate the value of the product into the customers perspective.  Market psychology and achieving an effective marketing proposal.  Video and audio marketing.  Writing articles and blogs to support marketing.  Using social media for effective marketing.  Organizing seminars and product training.  Mustek Limited, Johannesburg, South Africa: the largest and best known importer and wholesaler of computers and computer parts of South Africa. Own brand Mecer.  Internal business administration and management -oriented courses:  ISO9001 and its application in Mustek Ltd.  Personnel and management tactics, including conflict resolution.  Safety.  Customer service, customer satisfaction techniques.  Technical and job specific.  Internal ongoing IT training by the head of the IT department.  By Compal, one of our suppliers: computer monitor theory and advanced fault finding.  By BTC, one of our suppliers: optical drives, theory of operation and advanced fault finding  By FSP - Sparkle: Power supplies in theory and repair techniques.  Phoenixtec by one of our suppliers: principles, design and UPS repair.  Knowledge based on experience of years of working in the Mustek laboratory