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IT Runs Better with ThousandEyes AI-driven Assurance
Presented by Jonathan Zarkower
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IT Runs Better with ThousandEyes AI-driven Assurance
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- 2. Cisco Confidential © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Featured speaker Jonathan Zarkower Senior Product Marketing Manager
- 3. Cisco Confidential 3 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Housekeeping Before we begin… • If you have any questions, please type them in the Questions window. • If you have any audio problems, please chat us for help. • A recording of this presentation will be sent to you in a few days.
- 4. Cisco Confidential 4 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Customize Nike Sneakers • Stay till the end of the webinar for the QR code to design your Nikes. • An email will be sent out following the webinar notifying you whether you qualify for this giveaway. • The first 150 attendees to join the webinar will have the opportunity to design and receive a pair of custom Nikes. Limit two pairs per company. • Offer valid only for attendees located in the United States. Employees of Cisco and public sector organizations are not eligible to participate in this giveaway.
- 5. Cisco Confidential 5 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Agenda • What’s driving the need for something different? • Overview of Assurance • How ThousandEyes delivers Assurance • Assuring campus and branch environments • Assurance applied strategically • Wrap-up, Q&A, and our special promotion!
- 6. What’s driving theneed for something different?
- 7. © 2025 Ciscoand/or its affiliates. All rights reserved. Edge data centers Mobile networks Wireless gateway Cloud providers BYOD Enterprise edge Regional data centers Local ISP Transport Mobile user SaaS provider Factory Cameras & sensors Home office Enterprise HQ Enterprise data center Branch office Cloud provider Digital experiences span owned and unowned networks Silos of people, tools and data increase complexity | AI-powered workflows introduce new demands 7
- 8. © 2025 Ciscoand/or its affiliates. All rights reserved. AI is driving a new standard for network and experience resilience AI Mobility Cloud Internet 8
- 9. © 2025 Ciscoand/or its affiliates. All rights reserved. Impacting digital experience and service delivery Fueling a surge in operational complexity across... 1hr=$400K+ Your apps downtime to $1Mil-5Mil+1 of outages4 70% $700B Your infrastructure business loss3 Your people 1.6 hrs. avg. downtime per week2 9
- 10. © 2025 Ciscoand/or its affiliates. All rights reserved. Traditional operations can't keep up
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- 12. © 2025 Ciscoand/or its affiliates. All rights reserved. Assurance is the promise of an outcome
- 13. © 2025 Ciscoand/or its affiliates. All rights reserved. Where IT Disciplines Intersect and Complement Assurance Observability Digital Experience Monitoring (DEM)
- 14. © 2025 Ciscoand/or its affiliates. All rights reserved. What sets Assurance apart? Observability Digital Experience Monitoring Assurance Roots Application/Network Performance Monitoring (APM/NPMD) End-user monitoring (EUM) – customer, employee Monitoring Internet and Cloud- based networks and services Purpose Understand underlying causes of system-wide behavior to debug and resolve issues Identify performance bottlenecks and issues affecting individual user experiences Assure outcomes - every experience, every user, every application over any network Scope & Focus View system internal health - infrastructure, applications, and their interdependencies Understand how and where experience is being impacted to quickly resolve issues Proactively mitigate, remediate, predict and optimize experiences across all domains Data Logs, metrics, traces collected from internal system components (to infer state) or 3rd party ingest Metrics via synthetics and RUM (networks, apps, services) from end-user perspective Cross-layer telemetry, collective intelligence for performance, health, service delivery Relationship Largely complementary to Assurance, leverages DEM to validate from user perspective Additive to Observability or other solutions (e.g., SASE/SSE), subset of Assurance Superset of DEM, complementary with/can inform Observability through telemetry export 14
- 15. © 2025 Ciscoand/or its affiliates. All rights reserved. Reactive monitoring Assurance Localize and diagnose Visualize, localize, and diagnose across every network segment Baseline and detect Monitor end-to-end digital experience from critical vantage points Mitigate and remediate Closed-loop actions across digital domains and teams Predict and optimize Forecast disruptions, optimize path, and plan connectivity and migrations From reactive to proactive – It starts with intelligence. 15
- 16. © 2025 Ciscoand/or its affiliates. All rights reserved. Embedded AI Speed, scale, and precision are only possible with AI Reduce support tickets Accelerate MTTR Quickly scale deployment Self-optimize performance AI is the game-changer for assurance at enterprise scale 16
- 17. © 2025 Ciscoand/or its affiliates. All rights reserved. Visibility across every layer, every domain, every dependency Only Cisco delivers multilayered AI-powered assurance End-to-end Visibility Closed-loop Operations AI-driven Intelligence 17
- 18. © 2025 Ciscoand/or its affiliates. All rights reserved. Cisco ThousandEyes Platform Domain insights Traffic | WAN Internet | Cloud Global visibility On-Prem | Cisco 3rd party Experience & Service Assurance Proactive monitoring Web | Network BGP | DNS Digital experience End user | Mobile IIoT | UCaaS Path visualization Natural language query Predictive recommendations Event summarization Anomaly detection & alerting Cross-layer correlation AI-powered platform Automation | Integrations | APIs 18
- 19. © 2025 Ciscoand/or its affiliates. All rights reserved. Deep visibility across both owned and unowned networks AI-powered insights surface experience impacting issues instantly Closed-loop workflows trigger automated remediation AI Assistant accelerates root cause analysis end-to-end Assurance across every network and digital experience Cisco ThousandEyes Platform 19
- 20. © 2025 Ciscoand/or its affiliates. All rights reserved. See for every app, every user, everywhere Unmatched end-to-end visibility into every network segment, owned and unowned Unique cross-layer telemetry, for performance, health, service delivery Global collective insight for outage detection and attribution End-to-end visibility 20
- 21. © 2025 Ciscoand/or its affiliates. All rights reserved. Understand what matters most with AI-driven insights Automatically surface insights including bi-directional visibility with Splunk ITSI Correlate data patterns and anomalies to prioritize attention Understand impact and next steps with GenAI tailored to your environment AI-driven intelligence 21
- 22. © 2025 Ciscoand/or its affiliates. All rights reserved. Move from issues to action with AI-driven workflows Route alert tickets to your workflows and teams automaticallyand share view with Snapshots Anticipate and validate traffic and performance , including SD-WAN Unify network performance with Splunk observability data and OTel Closed-loop operations 22
- 23. © 2025 Ciscoand/or its affiliates. All rights reserved. Accelerate network operations with conversational AI Network health across WAN, LAN, and IoT Instantly shows impacted devices and users Smart alerts, prioritized by severity and urgency Predicts and pinpoints issues before they impact users 0 Cisco AI Assistant 23
- 24. Assuring Campus and BranchEnvironments
- 25. © 2025 Ciscoand/or its affiliates. All rights reserved. Today’s costly approach to NetOps Built-in / integrated Pros • Single vendor • Single console Cons • Proprietary • Limited visibility Vendor-neutral Pros • Flexibility • Innovation Cons • Multiple vendors • Multiple consoles
- 26. © 2025 Ciscoand/or its affiliates. All rights reserved. With Cisco ThousandEyes, you get the best of both Built-in Assurance • Cisco integrated - device and console • Direct access to full ThousandEyes portal Standalone Assurance • Consistent end-to-end visibility • Use case coverage across IT footprint
- 27. © 2025 Ciscoand/or its affiliates. All rights reserved. Built-in Assurance for campus and hybrid cloud Cisco ThousandEyes Integrations Catalyst integrations • Simple, straightforward onboarding through Catalyst Center, DNA Center, SD-WAN Manager, CLI or automated templates • Network-Wide Path Insights - leverages ThousandEyes telemetry Switches • 9200 and 9300 (CAF) • 9300, 9400 Series (Cisco DNA Advantage) Routers • 8200, 8300, 8500 Series (CAF)
- 28. 28 Catalyst Center ThousandEyes IntegrationDemo © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 29. © 2025 Ciscoand/or its affiliates. All rights reserved. Built-in assurance for branch locations Cisco ThousandEyes Integrations • Integrated with MX security and SD-WAN appliances • Setup wizard for simplified, centralized onboarding feat. easy-to-use test templates • Cross-domain contextual views • Organization-wide assurance visibility across every site – spot trends, surface issues, drill into site-level detail • Client-side assurance insights - End-to-end visibility for every individual client
- 30. 30 Meraki ThousandEyes Integration Demo ©2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 31. © 2025 Ciscoand/or its affiliates. All rights reserved. Built-in assurance for every Cisco environment Cisco Networking Embedded Agents Cisco Secure Access Experience Insights LAN/WAN SSE/SASE Collaboration Observability
- 32. © 2025 Ciscoand/or its affiliates. All rights reserved. Deep visibility from campus to mobile to industrial Smarter visibility and planning for enterprise networks Extend Assurance to mobile endpoints Assurance for the industry's largest Industrial IoT portfolio ThousandEyes Traffic Insights ThousandEyes Mobile Endpoints ThousandEyes Industrial Devices GA | NOW BETA | NOW GA | AUG
- 33. 33 Cisco ThousandEyes Traffic InsightsDemo © 2025 Cisco Systems, Inc. and/or its affiliates. All rights reserved.
- 34. © 2025 Ciscoand/or its affiliates. All rights reserved. End-to-end insight from public clouds to app paths Extends visibility into multi-cloud environments End-to-end app to network assurance ThousandEyes Cloud Insights ThousandEyes + Splunk GA | NOW GA | NOW
- 35. © 2025 Ciscoand/or its affiliates. All rights reserved. Assurance applied strategically Beyond “break/fix” Baseline Performance Maintain Continuity Validate success across projects 35
- 36. © 2025 Ciscoand/or its affiliates. All rights reserved. © 2025 Cisco and/or its affiliates. All rights reserved. Quantified impact Forrester TEI highlights <6 month Payback period >50% Productivity boost for ITOps & NetOps 60% Faster MTTI 274% ROI by year three 80% Reduction of MTTI 5.5% Increase in hourly revenue productivity for remote workers
- 37. Cisco Confidential 37 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Design Your Custom Nike Sneakers! • Scan the QR code below or simply click the ‘Design Your Nikes’ button located at the bottom of your webinar console. • An email will be sent out following the webinar notifying you whether you qualify for this giveaway. https://go.mktgcampaigns.com/acton/media/26758/it-runs-better-with-thousandeyes-ai-driven-assurance-nikes-order * The first 150 attendees to join the webinar will have the opportunity to design and receive a pair of custom sneakers. Limit two pairs per company. Offer valid only for attendees located in the United States. Employees of Cisco and public sector organizations are not eligible to participate in this giveaway.
- 38. Cisco Confidential 38 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved. Next Steps and Q&A Learn More Free Trial Demo • Subscribe to the blog. thousandeyes.com/blog/ • Tune in to the Internet Report podcast. thousandeyes.com/the-internet-report/ • Get a real-time view into the health of the Internet. thousandeyes.com/outages/ • Sign up for a free trial. thousandeyes.com/signup/ • Request a demo. thousandeyes.com/request-demo
- 39. Cisco Confidential 39 © 2025Cisco Systems, Inc. and/or its affiliates. All rights reserved.