Uploaded byDavid Kelly
Starting Small: Adding Performance Support to the Mix
The document discusses the concept of performance support, which offers task guidance and productivity benefits precisely when needed. It emphasizes the importance of understanding the problem, selecting the right stakeholders, and starting small while thinking big for scalability. Lastly, it highlights that performance support is a journey that should focus on performance rather than using the term itself.
More Related Content
![[Infographic] How will Internet of Things (IoT) change the world as we know it?](https://cdn.slidesharecdn.com/ss_thumbnails/iotinfographicv3-160309101328-thumbnail.jpg?width=600ounds&width=560&fit=bounds)
Similar to Starting Small: Adding Performance Support to the Mix
Starting Small: Adding Performance Support to the Mix
- 1. Starting Small: Adding Performance Supportto the Mix David Kelly Vice President Program Development http://bit.ly/1N1RUMW
- 3. Performance support isa tool or other resource, ranging from print to technology- supported, which provides just the right amount of task guidance, support, and productivity benefits to the user, precisely at the moment of need. - Marc Rosenberg Photo credit – Kit http://bit.ly/1xWqqkQ
- 5. Performance Support Generates Revenue Photocredit – epSos .de http://bit.ly/1NfMpfE
- 6. Performance Support Enhances &Extends Training Photo credit – Fugenx CDC http://bit.ly/1NfNlke
- 7. Performance Support is LessDisruptive Photo credit – thecrazyfilmgirl http://bit.ly/1NfPQCX
- 9. Recipes Photo credit –Heather aka Molly http://bit.ly/1xWr4iu Airports Performance Support in Everyday Life Photo credit – Sander Baumann http://bit.ly/1BbuOhm
- 10. Wash Your Hands PerformanceSupport in Everyday Life Photo credit – Kit http://bit.ly/1xWqqkQ
- 11. Performance Support inEveryday Life Photo credit – Heather aka Molly http://bit.ly/1xWr4iu Recipes
- 12. Performance Support inEveryday Life Photo credit – Johann Dréo http://bit.ly/1xdUltN Wikipedia
- 13. Performance Support inEveryday Life Photo credit – soumit http://bit.ly/1OBMa02 Amazon
- 14. Performance Support inEveryday Life Photo credit – Alan Cleaver http://bit.ly/1NfIVtt Checklists
- 16. It Starts witha Mindset
- 17. Focus on theProblem
- 19. Selling Performance Support •It’s hard to Sell PS. We’re battling tradition, expectations, and ignorance about the term • How do you sell PS? You don’t. You just do it. • And you don’t use the words PS. Lose the jargon. Understand and Respect the Power of Tradition & Legacy
- 20. Don’t Sell Performance Support;Just do it.
- 21. Don’t talk about“Performance Support”; Talk about performance.
- 22. Your First Performance SupportProject 1. Understand the problem 2. Pick the right stakeholder 3. Start small 4. But think big (Scalability) 5. Learn about the benefits (from users) 6. Build your story 7. Use the story to build a business case
- 23. Remember: Performance Support isa Journey, not a Destination
- 24. Starting Small: Adding Performance Supportto the Mix David Kelly Vice President Program Development http://bit.ly/1N1RUMW