The document summarizes a presentation given by Dave Kapp, CMAA and Mike OrRico, Ph.D. on strategies for educating and communicating with parents. It begins with examples of violent incidents involving parents at youth sporting events. It then discusses the concepts of the over-involved parent, excitable parent, and hostile parent. The presentation advises remembering to slow down, stay open-minded, structure meetings, be prepared, and train coaches to deal with problematic parents. It concludes with contact information for the presenters.