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User testing workshop
This document outlines an agenda for a user testing workshop. The workshop objectives are to set up a usability testing scenario, conduct a test, and record feedback. The workshop will cover various user testing methods, preparation steps like creating tasks and discussion guides, outputs from testing like notes and videos, and usability questionnaires like the SUS (System Usability Scale). Participants will have hands-on exercises to practice writing scenarios, guides, and conducting a test with the SUS.
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User testing workshop
- 1. USER TESTING WORKSHOP Joe Dollar-Smirnov @fruitskin Director of UX, Red Badger & Lead Instructor, General Assembly
- 2. USER TESTING WORKSHOP OBJECTIVES ‣ Set up scenario ‣ Run a usability test ‣ Record feedback
- 3. USER TESTING WORKSHOP APPROACH
- 4. USER TESTING WORKSHOP WHAT DOES IT TAKE? ‣ Bravery ‣ Humble Pie
- 5. USER TESTING WORKSHOP TOOLS ‣ Analytics Tools - GA, Web Trends, Optimal Workshop, Qubit, Crazy Egg, Inspectlet the list goes on… ‣ Silverback, Camtasia, Screenflow ‣ Webcam, GoPro ‣ Paper, Pens and Empathy
- 6. USABILITY & USERTESTING METHODS ‣ Formal ‣ Guerilla (Cafe Test) ‣ Remote ‣ Unmoderated ‣ Face to Face
- 7. USABILITY & USERTESTING METHODS ‣ Formal ‣ Guerilla (Cafe Test) ‣ Remote ‣ Unmoderated ‣ Face to Face
- 8. USABILITY & USERTESTING METHODS ‣ Formal ‣ Guerilla (Cafe Test) ‣ Remote ‣ Unmoderated ‣ Face to Face
- 9. USABILITY & USERTESTING METHODS ‣ Formal ‣ Guerilla (Cafe Test) ‣ Remote ‣ Unmoderated ‣ Face to Face
- 10. USABILITY & USERTESTING METHODS ‣ Face-to-face ‣ This is the recommended method ‣ Provide users with tasks to complete on a prototype ‣ Encourage them to talk out loud as they move through interactions ‣ Observe their actions
- 11. USABILITY & USERTESTING PREPARATION ‣ Create task scenarios ‣ Should describe the task in a clear and unambiguous way ‣ Written in the user’s language (don’t use jargon) ‣ Don’t prompt the solution
- 12. USABILITY & USERTESTING PREPARATION ‣ Create a discussion guide ‣ Should keep the participant talking (think aloud protocol) ‣ You are trying to learn without leading ‣ Keep the feedback flowing ‣ Prepare to note down reactions not just words ‣ “What would you expect” not “Do you like?”
- 13. USABILITY & USERTESTING OUTPUTS ‣ Notes ‣ Video, Audio ‣ Usability Labs will have highly finished reports ‣ Unmoderated tests - data reports and recorded sessions ‣ Report good and bad, don’t make conclusions (yet), stick to what you see ‣ SUS Score?
- 14. USABILITY & USERTESTING THE TESTS ‣ QUIS - Questionnaire for User Interaction Satisfaction ‣ SUMI - Software Usability Measurement Inventory ‣ PSSUQ - Post-Study System Usability Questionnaire ‣ SUS - Software Usability Scale ‣ ASQ - After-Scenario Questionnaire ‣ ER - Expectation Ratings ‣ UME - Usability Magnitude Estimation ‣ SEQ - Single Ease Question ‣ SMEQ - Subjective Mental Effort
- 15. USABILITY & USERTESTING SUS ‣ Since mid-80s by John Brooke ‣ Benchmark and Summative ‣ Self Described as “Quick and Dirty” ‣ Scale of 1 - 5 (strongly disagree - strongly agree)
- 16. USABILITY & USERTESTING THE QUESTIONS 1. I think that I would like to use this system frequently. 2. I found the system unnecessarily complex. 3. I thought the system was easy to use. 4. I think that I would need the support of a technical person to be able to use this system. 5. I found the various functions in this system were well integrated. 6. I thought there was too much inconsistency in this system. 7. I would imagine that most people would learn to use this system very quickly. 8. I found the system very cumbersome to use. 9. I felt very confident using the system. 10. I needed to learn a lot of things before I could get going with this system.
- 17. EXERCISE KEY OBJECTIVE(S) TIMING 1 min 1 min 5 min 5 min DELIVERABLE ACTIVITY Write scenarios for your test that allows you to carry out usability testing. Scenarios 1. Split group and choose website/app or per group 2. Get in to pairs 3. Create a scenario 4.Discuss
- 18. EXERCISE KEY OBJECTIVE(S) TIMING 2 min 5 min DELIVERABLE ACTIVITY In your pairs write a testing discussion guide. 1.Write a testing discussion guide as a group 2. Refine for your own needs Usability testing discussion guide
- 19. EXERCISE KEY OBJECTIVE(S) TIMING 1 min 8 min 1 min 10 min DELIVERABLE ACTIVITY Carry out a usability test , take notes and ask the participant to fill in a Software Usability Scale questionnaire None. 1.Choose another pair 2. Tests project on the each other (take notes) 3.Ask participant to complete SUS 4. Swap and repeat
- 20. EXERCISE KEY OBJECTIVE(S) TIMING 5 min 1. Do it on the board DELIVERABLE ACTIVITY Calculate SUS as a group None.
- 21. USABILITY & USERTESTING THE MATHS ‣ Odd numbered questions (x-1) ‣ Even numbered questions (5-x) ‣ Sum * 2.5 = Score out of a 100 (not a percentage) ‣ Average is 68 across over 5000 test results in different studies
- 22. USER TESTING WORKSHOP FURTHER READING ‣ Quantifying the User Experience, J. Sauro & J. R. Lewis
- 23. USER TESTING WORKSHOP THANKS! Q&A