My Verizon 4+

I have had Verizon prepaid for 8 years. I am save the most with them compared to all other companies. I have wonderful signal. I do travel for a living so there is areas I have found that do not have full signal but it’s also in the mountains or valleys in the middle of no where. It is pretty far and few places in between. I love the loyal discounts. I also love that I can order my prepaid phones through the app. I also have a data plan and I have zero complaints about it at all. It is linked to my tablet which is one of my life lines.

The only thing that would be nice is certain billing address that are in a restricted zone for Verizon could still pay there bill. I am not sure how many restricted zones there is but I know of one in NC foothills area. This is so the local cell phone companies can work for the population. I’m not against the reason it’s restricted just the fact you can’t pay a bill with that address linked to your cards. Even if you are paying a friend bill or something along that line.

First, the app itself is slow. There’s delays jumping from page to page. The layout may be intuitive if it actually worked. This would be an amazing app if any part actually worked. The speedtest works intermittently at best. Same for the router reset. Funny thing is, if it can do the speed test, it won’t let you reset the router! At least there’s an option for support. That should give you hope that Verizon is there and they care. Go ahead, click on the call back button. You may want to take an aspirin first. I’ve tried a total of 6 times. The first time, it gave me some hope. They called back immediately… and took me directly to automated purgatory. When asked for my pin, I went into the app to get it but the automated system just hung up. The next time I pressed the button for a callback, no callback after 15 minutes. I press the button again and I’m returned to robotic purgatory. This time I get past the pin. I’m asked if I’m calling about setting up my autopay. After replying no, the soul sucking system decided it wasn’t worth there time if it wasn’t about money so the automated demons hung up again… it took 6 times and eventually I just called myself. Then, 41 minutes later, someone actually came to the line. I can’t tell you yet if they’ve fixed my issue but that is irrelevant to the review of this application atrocity. Consider yourself warned, if you plan on using this application atrocity you may need a punching bag as well.

Calling any verizon number puts me in a phone loop. Trying to talk to someone, I get hung up on by the system. It took me a long time of trying anything and everything because my account wasn’t fully set up by the representative to get to another person to talk to, who was someone overseas, that asked me to send them copies of my proof of residence and I.D., as well as asking for all the addresses over and over. The person that initially set up my account misspelled my name despite me telling it to her and spelling it multiple times, and then I was told that they could not update it, because the account was not finalized. So I was getting flagged for things not being correct, and could not get my phone sent to me. Since I moved, and my state updates address changes in the system, and I don’t have a new I.D., I don’t even have one to take a picture of to send, even if I wanted to. So they won’t ship my phone, and are just sitting on the SIM cards as well, despite me providing them all of the detailed information they were asking for, but it wasn’t enough for them. Trying to get to talk to a helpful person from here doesn’t work. Terrible service and fail app where you can’t even update the incorrect information that they built in when setting up the account in the system. (Not profile name. I mean the account that the person set up incorrectly.) Awful system and terrible customer service.