Best Practices For Change Readiness

I keep returning to Damon Centola’s research on how #change spreads. Not because it’s clever. Because it’s true. Centola found that change doesn’t move like information. You can’t push it through announcements or clever messaging. It spreads through behavior, #trust, and networks. He calls it complex contagion, and it tracks with what I see inside organizations every day. People don’t change because someone at the top says so. They change when they see people they trust doing something new. Then they see it again. Then maybe one more time. That’s when it starts to feel real. That’s when it moves. Here’s what Centola’s research shows actually makes change stick: - Multiple exposures. Once isn’t enough. People need to encounter the new behavior several times from different people. - Trusted messengers. It’s not about role or rank. It’s about credibility in the day-to-day. - Strong ties. Close, high-trust relationships are where change actually moves. - Visible behavior. People need to see it being done, not just hear about it. - Reinforcement over time. Real change takes repetition. One wave won’t do it. This flips most #ChangeManagement upside down. It’s not about the rollout or coms plan. It’s about reinforcing new behaviors inside the real social structure of the organization. So, if you are a part of change, ask your team and self: 1. Who are the people others watch? 2. Where are the trusted connections? 3. Is the behavior visible and repeated? 4. Are you designing for reinforcement or just awareness? Change isn’t a #communication problem. It’s a network pattern. That’s the shift. That’s the work. And that’s what I help teams build.

In a world where stability feels comforting, your capacity to navigate uncertainty determines what's truly possible. According to McKinsey & Company's 2025 Adaptability Index, organizations with high change readiness outperform competitors by 52% in market share growth and demonstrate 47% faster recovery from market disruptions. Here are three ways to transform change resistance into strategic advantage: 👉 Create "future-back thinking" rituals. Regularly practicing visualization of desired future states before mapping backward reduces change anxiety by 64%. Design structured processes that normalize positive future imagination as a core organizational competency. 👉 Implement "change partnership" protocols. Pair stability-oriented team members with naturally adaptive colleagues to create balanced change navigation teams. These partnerships demonstrate 3.4x greater implementation success than traditional top-down change management. 👉 Practice "possibility mapping". Replace threat-response with opportunity identification when disruption emerges. Build adaptive capacity by immediately documenting three potential advantages for every perceived challenge in the change landscape. This works and neuroscience confirms it: constructive change engagement activates your brain's reward pathways rather than threat responses, enhancing creativity, reducing cortisol, and enabling higher-order problem-solving. Your organization's resilience isn't built on rigid planning—it emerges from a culture where change becomes the most reliable competitive advantage. Coaching can help; let's chat. Follow Joshua Miller #executivecoaching #change #mindset

Big goals are cheap. Readiness is expensive. When pressure hits, you don’t perform at your best, you default to your systems. In manufacturing, outcomes track to your lowest level of preparation: messy data, ad-hoc change control, unclear ownership, no drill, no result. 𝐁𝐮𝐢𝐥𝐝𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐨𝐮𝐧𝐝𝐚𝐭𝐢𝐨𝐧 𝐫𝐞𝐪𝐮𝐢𝐫𝐞𝐬: • Clear owners, roles, and decision rights for every critical path. • Clean, connected data with governance baked in. • Change control with instant rollback and auditable history. • Runbooks + simulations + drills (tabletop today, real world tomorrow). • Leading indicators tied to actions, not 'feel-good' KPIs. • Post-mortems that change the process, not just the slide deck. Ambition sets direction. Readiness sets altitude. If you want more wins (more uptime, faster deployments, real ROI), then invest in the habits, scaffolding, and practice that catch you when things wobble. Set the goal. Then over-prepare for the moment you’ll fall back on. The reason? Readiness isn't a box you check; it's the muscles you build ( Strategic, Cultural, Operational, and Technological). If these pillars aren’t solid, your next big move might just crumble under pressure. So, the big question is... are you truly ready? 𝐅𝐢𝐧𝐝 𝐨𝐮𝐭 𝐰𝐡𝐚𝐭 𝐫𝐞𝐚𝐝𝐢𝐧𝐞𝐬𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐦𝐞𝐚𝐧𝐬 𝐚𝐧𝐝 𝐡𝐨𝐰 𝐭𝐨 𝐛𝐮𝐢𝐥𝐝 𝐢𝐭: https://lnkd.in/eu6i5JkA ******************************************* • Visit www.jeffwinterinsights.com for access to all my content and to stay current on Industry 4.0 and other cool tech trends • Ring the 🔔 for notifications!

In 2021, I proposed an initiative I thought was brilliant—it would help my team make faster progress and better leverage each member's unique skills. Brilliant, right? Yet, it didn’t take off. Many ideas or initiatives fail because we struggle to gain buy-in. The reasons for resistance are many, but Rick Maurer simplifies them into three core categories: (1) "I don’t get it" Resistance here is about lack of understanding or information. People may not fully grasp the reasons behind the change, its benefits, or the implementation plan. This often leaves them feeling confused or unsure about the impact. (2) "I don’t like it" This is rooted in a dislike for the change itself. People might feel it disrupts their comfort zones, poses a negative impact, or clashes with personal values or interests. (3) "I don’t like YOU." This is about the messenger, not the message. Distrust or lack of respect for the person initiating the change can create a barrier. It might stem from past experiences, perceived incompetence, or lack of credibility. When I work with leaders to identify which category resistance falls into, the clarity that follows helps us take targeted, practical steps to overcome it. - To address the "I don't get it" challenge, focus on clear, accessible communication. Share the vision, benefits, and roadmap in a way that resonates. Use stories, real-life examples, or data to make the case relatable and tangible. Give people space to ask questions and clarify concerns—often, understanding alone can build alignment. - To address the "I don't like it" challenge, emphasize empathy. Acknowledge potential impacts on routines, comfort zones, or values, and seek input on adjustments that could reduce disruption. If possible, give people a sense of control over aspects of the change; this builds buy-in by involving them directly in shaping the solution. - And to address the "I don't like you" challenge, solving for the other two challenges will help. You can also openly address past issues, if relevant, and demonstrate genuine commitment to transparency and collaboration Effective change isn’t just about the idea—it’s about knowing how to bring people along with you. #change #ideas #initiatives #collaboration #innovation #movingForward #progress #humanBehavior

Over the past few weeks, I’ve had several conversations with talent and learning leaders to better understand their priorities and perspective on the future. A recurring theme has been the work of those leading enterprise-wide transformation. These aren’t small, isolated projects, but bold efforts to fundamentally reshape how their organizations operate. Whether it’s rethinking company culture, driving skills-based initiatives, expanding career mobility, adopting AI, managing large-scale transformation, or implementing new leadership frameworks. These leaders are operating at the intersection of business strategy, people development, and organizational change. A question I often hear is: “What separates the most successful efforts from the rest?” After these conversations and dozens of guests on The Edge of Work, a few powerful patterns have emerged. Here are four that consistently show up: 🔶 Systems Thinking: They don’t approach these initiatives as standalone projects. Instead, they embed them into the full talent system, connecting culture, skills, mobility, leadership, and strategy into one cohesive ecosystem. Silos are broken. Work aligns to enterprise goals. 🔶 Coalition Building: While they’re accountable for outcomes, they don’t go it alone. These leaders act less like the “sage on the stage” and more like the “guide on the side,” bringing others along, building ownership across functions, and fostering collective success. 🔶 Change as a Practice: Change isn’t a task list; it’s a muscle. These leaders treat change management as an ongoing practice, embedding it into daily work, meeting people where they are (not just what the spreadsheet says) and continually reinforcing new behaviors to sustain momentum. 🔶 Business First Orientation: They lead as business strategists first. While deeply skilled in talent, they speak first in the native language of their business stakeholders, (then their own) connect initiatives to enterprise outcomes, and position people strategies as drivers of organizational performance. These are just a few of the themes I’ve observed. If you're leading enterprise-wide talent, skills, career, or AI initiatives, what resonates? What would you add? I’d love to hear your perspective. #talent #futureofwork #leadership

Most change initiatives don't fail because of the change that's happening, they fail because of how the change is communicated. I've watched brilliant restructurings collapse and transformative acquisitions unravel… Not because the plan was flawed, but because leaders were more focused on explaining the "what" and "why" than on how they were addressing the fears and concerns of the people on their team. People don't resist change because they don't understand it. They resist because they haven't been given a compelling story about their role in it. This is where the Venture Scape framework becomes invaluable. The framework maps your team's journey through five distinct stages of change: The Dream - When you envision something better and need to spark belief The Leap - When you commit to action and need to build confidence The Fight - When you face resistance and need to inspire bravery The Climb - When progress feels slow and you need to fuel endurance The Arrival - When you achieve success and need to honor the journey The key is knowing exactly where your team is in this journey and tailoring your communication accordingly. If you're announcing a merger during the Leap stage, don't deliver a message about endurance. Your team needs a moment of commitment–stories and symbols that anchor them in the decision and clarify the values that remain unchanged. You can’t know where your team is on this spectrum without talking to them. Don’t just guess. Have real conversations. Listen to their specific concerns. Then craft messages that speak directly to those fears while calling on their courage. Your job isn't just to announce change, but to walk beside your team and help your team understand what role they play in the story at each stage. #LeadershipCommunication #Illuminate

My AI lesson of the week: The tech isn't the hard part…it's the people! During my prior work at the Institute for Healthcare Improvement (IHI), we talked a lot about how any technology, whether a new drug or a new vaccine or a new information tool, would face challenges with how to integrate into the complex human systems that alway at play in healthcare. As I get deeper and deeper into AI, I am not surprised to see that those same challenges exist with this cadre of technology as well. It’s not the tech that limits us; the real complexity lies in driving adoption across diverse teams, workflows, and mindsets. And it’s not just implementation alone that will get to real ROI from AI—it’s the changes that will occur to our workflows that will generate the value. That’s why we are thinking differently about how to approach change management. We’re approaching the workflow integration with the same discipline and structure as any core system build. Our framework is designed to reduce friction, build momentum, and align people with outcomes from day one. Here’s the 5-point plan for how we're making that happen with health systems today: 🔹 AI Champion Program: We designate and train department-level champions who lead adoption efforts within their teams. These individuals become trusted internal experts, reducing dependency on central support and accelerating change. 🔹 An AI Academy: We produce concise, role-specific, training modules to deliver just-in-time knowledge to help all users get the most out of the gen AI tools that their systems are provisioning. 5-10 min modules ensures relevance and reduces training fatigue.  🔹 Staged Rollout: We don’t go live everywhere at once. Instead, we're beginning with an initial few locations/teams, refine based on feedback, and expand with proof points in hand. This staged approach minimizes risk and maximizes learning. 🔹 Feedback Loops: Change is not a one-way push. Host regular forums to capture insights from frontline users, close gaps, and refine processes continuously. Listening and modifying is part of the deployment strategy. 🔹 Visible Metrics: Transparent team or dept-based dashboards track progress and highlight wins. When staff can see measurable improvement—and their role in driving it—engagement improves dramatically. This isn’t workflow mapping. This is operational transformation—designed for scale, grounded in human behavior, and built to last. Technology will continue to evolve. But real leverage comes from aligning your people behind the change. We think that’s where competitive advantage is created—and sustained. #ExecutiveLeadership #ChangeManagement #DigitalTransformation #StrategyExecution #HealthTech #OperationalExcellence #ScalableChange

We think of resilience as bouncing back, but what’s the value in returning to a previous state when the context keeps changing? Last year, Bain & Company raised the transformation failure rate to 88% and that's up from the already dismal 70% we've accepted for years. Bain said burnout from our "oversubscribed star players" was a key contributing factor. Robert Kegan's research on cognitive overload reveals why: we're asking people to navigate complexity that consistently exceeds their current capacity. As Nick Petrie puts it, we've entered an era of "perpetual whitewater.” The traditional change management playbook assumes periods of stability between disruptions. But if there’s no stillwater ahead, we need to rethink our approach to paddling on. In my latest for Forbes, I explore why we need to shift from change management to change fitness: ♾️ Continuous Sensemaking: Build complexity capacity through daily micro-practices 🔋 Strategic Energy Management: Make explicit trade-offs before taking on new initiatives   🧭 Learning from Navigation: Celebrate how you handle uncertainty, not just outcomes Harvard’s Ronald Heifetz taught us the difference between technical and adaptive challenges. Most organizational changes today are adaptive; they require examining and abandoning deeply held assumptions. When we apply technical solutions to adaptive challenges, we create "change theater." The exhaustion isn't from change itself; it's from the futile effort to resist it. Your next change is already on the horizon. Will you manage it, or get fit for it? 🔗 https://lnkd.in/gXDEkCMV

They were hemorrhaging money on digital tools their managers refused to use. The situation: A retail giant in the diamond industry with post-COVID digital sales tools sitting unused. Store managers resisting change. Market volatility crushing performance. Here's what every other company does: More training on features. Explaining benefits harder. Pushing adoption metrics. Here's what my client did instead: They ignored the technology completely. Instead, they trained 200+ managers on something nobody else was teaching; how to fall in love with change itself. For 8 months, we didn't focus on the digital tools once. We taught them Change Enthusiasm®, how to see disruption as opportunity, resistance as data, and overwhelm as information. We certified managers in emotional processing, not technical skills. The results were staggering: → 30% increase in digital adoption (without a single tech training session) →  2X ROI boost for those who embraced the mindset →  25% sales uplift in stores with certified managers →  96% of participants improved business outcomes Here's the breakthrough insight: People don't resist technology. They resist change. Fix the relationship with change, and adoption becomes automatic. While competitors were fighting symptoms, this company cured the disease. The secret wasn't better technology training, it was better humans. When managers learned to thrive through change, they stopped seeing digital tools as threats and started seeing them as allies. Most companies are solving the wrong problem. They're trying to make people adopt technology. We help people embrace transformation. The results speak for themselves. What would happen if you stopped training on tools and started training on change? ♻️ Share if you believe the future belongs to change-ready organizations 🔔 Follow for insights on making transformation inevitable, not optional

Resilience in teams is more important than ever. Lately, I’ve been hearing a lot about resilience—whether from my students in the classroom or clients in the field. Everyone’s asking the same thing: How do we keep our teams strong and adaptable when everything is changing so quickly? It reminds me of 2008, when I had to close one of my four restaurants during the economic downturn. It was a tough call, but keeping the other businesses running smoothly and focused was key to weathering the storm. That experience taught me the four pillars of team resilience, and they’ve been my go-to guide ever since. Here's how they can help you lead through turbulent times.👇 1️⃣ Adaptability Teams that iterate fast outperform rigid ones by up to 30% in volatile markets (McKinsey). • Run small experiments and treat “failures” as data. • Re-align goals whenever new info hits the table. 2️⃣ Supportive Relationships Psychological safety is rocket fuel for innovation. • Host regular “ask-me-anything” huddles so people know you’ve got their back. • Practice active listening—no multitasking. 3️⃣ Shared Purpose A common mission turns rough seas into rally cries. • Show each person how their role moves the needle. • Co-create goals; ownership beats compliance. 4️⃣ Continuous Learning Growth-mindset teams absorb shocks and come out stronger. • Budget time and money for upskilling. • Make feedback loops routine—peer shadowing, micro-lessons, post-mortems. Your turn: ➡️ Which pillar is your team already nailing, and which needs a boost? Drop one action you’ll take this week to fortify the weaker pillar. Want the full playbook (with real-world cases and examples)? Grab my Coursera course with Starweaver “Building Resilient Teams” here ➡️ https://lnkd.in/gisNVxRK Let’s build teams that don’t just survive storms—they harness them. #LIPostingDayApril #Leadership #TeamResilience #ContinuousLearning