FISH!
A Remarkable Way to Boost Morale
and Improve Results
Agenda
Introduction
Summary
Citizenship Behaviour
Motivation
Job Satisfaction
Conclusion
Recommendation
Q&A
Introduction
Fish!
Written By: Stephen C. Lundin Ph.D.
Published in March 2000
Over 5 Million copies sold worldwide
Summary
Fish! incorporates four main ideas
Play
Make Their Day
Be Present
Choose Your Attitude
Citizenship Behaviour
Voluntary employee behaviours that contribute
to organizational goals by improving the
context in which work takes place
Emotional Contagion - The idea that emotions can be transferred
from one person to another
Supervision Satisfaction – Employees’ feelings about their boss,
including his or her competency, communication and personality
Co-worker Satisfaction – Employees’ feelings about their co-
workers, including their abilities and personalities
Citizenship Behaviour
Voluntary employee behaviours that contribute
to organizational goals by improving the
context in which work takes place
Affective Commitment – An employee’s desire to remain a
member of an organization due to a feeling of emotional
attachment
Motivation
a set of energetic forces that determine the
direction, intensity, and persistence of an
employee’s work effort
Extrinsic Motivation - desire to put forth work effort due to some
contingency that depends on task performance
Underreward Inequity - the ratio of outcomes to inputs is lower
than some comparison other’s ratio
Verbal Persuasion - pep talks that lead employees to believe
that they can “get the job done”
Motivation
a set of energetic forces that determine the
direction, intensity, and persistence of an
employee’s work effort
Intrinsic Motivation within her staff: a desire to complete work
due to the belief that task performance itself is a reward
Goal Setting Theory: employees should be given specific and
difficult goals, as opposed to easy or ‘do-your-best’ goals, in
order to achieve optimal performance
S.M.A.R.T. Specific, Measurable, Achievable, Results-based,
Time-sensitive
Job Satisfaction
Job Satisfaction represents
how a person feels about
his/her job
The most common aspects of
job satisfaction employees use
to judge their overall
satisfaction are pay, promotion,
co-workers, supervision and
work itself
Work, in turn, is further related
to five core job characteristics:
Variety, Identity, Significance,
Job Satisfaction
What was the employees state when Mary Jane first took the
job?
Employees state best described by Mary Jane’s own words:
“I have thirty employees for whom I am responsible and for the
most part they do a slow, short day's work for a low day's pay.
Many of them have done the same slow day's work in the same way
for years and are totally bored. They seem to be good people, but
whatever spark they may have once had, they have lost”
Fish! Vs Job Satisfaction
How Fish! Handled Dissatisfaction?
Choose
your
attitude
Pleasant
Play Mood
&
Motivation
Make
Their
Day
Be Work
Present Significance
Itself
Job
Satisfaction
Mary Supervision
Jane
Fish! Vs Job Satisfaction
What didn’t work?
Work goes • Identity of work
itself
Unnoticed
Work is • Variety of work
Job
monotonous itself Satisfaction
Low Pay & • Pay & Promotions
satisfaction
Benefits
Conclusion
Well thought out, easy to understand
Characters and issues easy to relate to
Solutions simple and effective
Provides examples to engage employees
Conclusion
However…BEWARE!
May be too simple, does not go in-depth
into solutions or theories
Omits other concepts that are equally important
Should use supplemental information
and external research
Recommendation
We DO RECOMMEND this book!
