I.T.
CHAPTER 13
The accounting department has received a new laser printer. According to the printer
technical specification, the printer complies with the Bluetooth Class 2 specification.
What is the maximum distance that any device could be expected to successfully send
print jobs?
3 ft (1 m)
10 ft (3 m)
33 ft (10 m)
100 ft (30 m)
330 ft (100 m)
Refer to the exhibit. Which type of connection is being established between the PDA and the infrare
keyboard?
visible
line-of-sight
reflective
close proximity
Which type of encryption key should be enabled on WPA-compliant devices?
28-bit
32-bit
64-bit
128-bit
255-bit
A laptop will only work on AC power. What should be done to fix the problem?
Replace the AC adapter.
Replace the battery.
Replace the CPU.
Replace the laptop.
Which two types of batteries should be completely discharged and then fully recharged
to remove the charge memory? (Choose two.)
Li-ion
Ni-Cad
Ni-CH
Ni-Hid
NiMH
NiMO
The design department recently doubled the RAM capacity in all of the laptops. After the
upgrade, the laptop users reported experiencing improved performance. Which
operational benefit have the users noticed after the RAM increase?
The CPU reduces the number of operations by cycle.
The BIOS can use more RAM for I/O buffer space.
The CPU is now able to implement throttling.
The hard disk swap file is read less frequently.
The hard disk partitions are automatically extended.
Which three laptop components should be cleaned during routine maintenance?
(Choose three.)
CPU fan
exterior case
hard disk
cooling vents
keyboard
RAM
Which portable connection provides the user with the possibility of high-speed Internet
connectivity?
cable
cellular
dial-up
DSL
mobile LAN
Which wireless technology offers a maximum data rate of 540 Mbps?
802.3a
802.3n
802.5
802.11g
802.11n
Which standard uses a 128-bit key to secure Wi-Fi services?
IPsec
MD5
VPN
SHA
WPA
Which two sources can be used to determine the amount of currently installed RAM on
a computer? (Choose two.)
Add/Remove Hardware utility
Administrative Tools utility
POST screen
System Properties dialog box
Windows BIOS wizard
Which Windows XP tool keeps track of application errors and security alerts, so that
they can be analyzed at a later date?
Device Manager
Event Viewer
MSCONFIG.EXE
System Properties
What are two steps a technician should take before repairing a laptop? (Choose two.)
Ground to the power supply before opening the laptop cover.
Backup all data stored on the laptop.
Check the warranty to see if repairs must be done by an authorized service
center.
Place a piece of tape over the CD laser so it doesn’t damage someone’s eyes when
the laptop case is opened.
Disconnect the battery to insure it is not the problem.
Attach the AC adapter in case the problem is a defective battery.
When troubleshooting, which two actions are expected to be carried out immediately
after resolving any type of failure? (Choose two.)
Show the client how they alone are responsible for the failure.
Train the client how to fix the problem themselves.
Complete all relevant documentation.
Discuss the results with the customer.
Present the client with an itemized bill.
Which three standard procedures must always be included in a preventive maintenance
schedule? (Choose three.)
physical cleaning
memory updates
personnel training
hard drive maintenance
software updates
security policies checking
Manufacturers often offer devices in two versions, one with all the necessary manuals and drivers a
one without. Which two names are given to these versions? (Choose two.)
OEM
premium
prime
retail
value
wholesale
Why should care be taken when charging and handling a laptop battery?
It contains toxic material that can leak if mishandled.
A laptop battery is delicate and breaks easily.
Laptop batteries can explode if mishandled or improperly charged.
It is against the law to mishandle a laptop battery.
Which step in the laptop troubleshooting process would a technician check the power
connection, make sure all cables are securely attached, and insure that the battery is
inserted properly?
gathering data from the customer
verifying the obvious issues
trying quick solutions first
gathering data from the customer
evaluating the problem and implementing the solution
Which IEEE 802.11 standard uses only 5 GHz technology?
802.11a
802.11b
802.11g
802.11x
Which two types of ports can be used to attach an external hard drive to a laptop
computer? (Choose two.)
PC Card Type 1
PATA
USB
Firewire
Ultra DMA
