CUSTOMER SERVICE
MODULE
SAP ECC 6.0
USER MANUAL
SAP CS Module Processes
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AMC Contract creation
Transaction Code VA41
User Input
Contract Type ZWV1 or ZWV2 or ZWV3 or ZWV5
Sales Org VSO2
Distribution Channel SR
Division SV
Sales Office CHEN
Sales Group S02
Press Enter
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User Input
Sold to Party
Ship to Party
PO No
PO Date
Material
Target Quantity
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Select the Material Line Item.
Then go to Extras Technical Objects
Provide all the functional locations that are included in this contract.
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Return Back
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Double Click on the Material Code (in this example - 300017). The following screen opens up.
Go to the Conditions Tab
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Go to the Billing Plan tab.
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Click on the Create Dates button.
Remove the line item billing block.
Note the Billing date.
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Go back.
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Save and Note the Document Number.
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AMC Contract Billing
Transaction Code VF04
User Input
Billing Date from from the Contract Billing date
Billing Type FV
Select Order-related
Click on Display Billing List.
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Select the line that corresponds to your contract document number.
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Click on Individual Billing.
Save.
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Go back.
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Trouble Shooting Maintenance
Prerequisites
1. For AMC Customer, the AMC contract should have already been created previously
for the WEG for which the maintenance call is raised.
2. For warranty customer, the start and end dates of warranty duration should have
been maintained in the Functional Location master data.
3. In all other cases, the WEG would be treated as belonging to a Non-AMC customer.
Transaction Code IW51
User Input
Notification Type Z1
Press enter. Create Service Notification Screen opens up.
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User Input
Notification Description
Functional Location
Priority
Reported by
The AMC contract is automatically assigned by the system, if it exists. The AMC contract
number can be seen against the field Sales Doc.
The sold to party details are read from the functional location master data.
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Click on the Additional data 1 tab
User Input
Long text Initial comments or information, if any
The system displays the warranty information, i.e. the warranty start and end dates.
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Click on the Malfunction, breakdown tab
User Input
Breakdown Indicator In case of WEG breakdown, if any
The system also displays the Malfunction start date and time.
To create the service order directly from within the service notification, click on the
Serv.Order button.
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Click OK. You can now see the service order.
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Click on the Operations tab.
User input
Operation short text Verify and change if needed
Work Number of hours of work - estimated
Unit HR
Click on the Components tab.
User input
Component Material Code of the Spare(s)
Requirement Quantity Nos required
Item Category (IC) Stock / Non Stock
Storage Location (SLoc)
Plant (Plnt)
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To release the service order, click on the green flag button.
Save the service order.
Note the number of the service notification (1000000063) and the service order (4000857).
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Incase of Some External Service
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GOTO ME21N
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MIGO
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Item OK
Check Entries
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Post Document
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Goods Issue to the Service Order
Transaction Code MB11
Click on To Order.
User Input
Order Your Order Number
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Save to post the goods movement.
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Confirming the Service Order
Transaction Code IW41
User Input
Order Your Order Number
User Input
Actual Work Number of Hours
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Save and post the confirmation.
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Billing the Service Order to the customer
Transaction Code DP90
User Input
Order Your Order Number
Press Billing request button.
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Remove the Billing block.
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Save the document.
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Creating the billing document
Transaction Code VF01
Press Enter.
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Save the document (Document 90000182 has been saved).
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Preventive maintenance planning
General Maintenance Task Lists
Transaction Code IA05
User Input
Group
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User Input
Group Counter Description
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Click on MntPack button
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Assign the relevant maintenance package to each operation.
In our case, it will be 180 days cycle so 180 days package.
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For entering operation wise inspection characteristics, select the corresponding operation and
click on Insp.Char button.
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Assign the various inspection characteristics to the corresponding operations.
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Maintenance Strategies
Transaction Code IP11
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Scheduling for Maintenance Plans
IP10 Schedule
IP30 - Deadline Monitoring
