2012 SAP AG. All rights reserved.
1
$1.3b+ Global Revenue
1.5 Million Users
#1 in ECM
~5,000 Employees
$1b R&D Investment
20 Years of Innovation
31 Country Offices
141 Countries Supported
Publicly Listed
(NASDAQ: OTEX, TSX: OTC.TO)
The Numbers
Hyderabad,
India
Mumbai,
India
OpenText is the leader in enterprise
information management, helping companies
manage information for improved
productivity,
competitiveness and customer experiences.
2012 SAP AG. All rights reserved. 2
SAP and OpenText 20 Years of Partnership
Slide 2
1992
1997
2000
SAP Extended ECM
OpenText
acquires IXOS
SAP Archiving &
Document Access
2003
2007
2008 SAP Invoice Management
2009
2010
SAP Digital Asset Management
SAP Employee File Management
2011
SAP Document Presentment
SAP Travel Receipts Management
SAP Portal Content Management
SAP Portal Site Management
SAP ArchiveLink co-development, IXOS-ARCHIVE for SAP R/3
SAP ITS co-development (Internet Transaction Server)
SAP CRM co-development
First ISV Powered by SAP NetWeaver
Co-development of DoD 5015.2
certified Records Management
Co-innovation CMIS interface
2013
2012
2012 SAP AG. All rights reserved. 3
Co-Development with SAP
All products are SAP Premium Qualified
with every release (SAP product testing)
Deep technology integration into SAP
Joint Roadmaps with SAP
Support & Maintenance contract with
SAP
Dedicated SAP Solutions Group
responsible for product strategy, GTM
and alignment with SAPs technology and
business strategy
by OpenText
SAP Solution Extensions by OpenText
L
E
V
E
L
O
F
G
T
M
E
N
G
A
G
E
M
E
N
T
Global
Software
Solution
Partner of
the Year
SAP
Enterprise
Support
Integrated
Award
2012 SAP AG. All rights reserved. 4
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
2012 SAP AG. All rights reserved. 5
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
1
Archi vi ng and
Document Access
2011 SAP AG. All rights reserved. 6
SAP Archiving and Document Access by OpenText
Reduce TCO of the IT Landscape
Secure archiving for SAP data and legacy system data
Decommission legacy systems with SAP ILM
Easy access to archived SAP data and legacy system
content within the SAP user interface
It offers
Reduced administrative effort for and resource usage
by the SAP database
Healthy and responsive SAP applications
Ability to completely sunset legacy systems, saving all
related costs
Consolidated IT landscape with full integration in SAP
NetWeaver platform
Overall reduction of the TCO for the IT landscape
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
2011 SAP AG. All rights reserved. 7
SAP Archiving and Document Access by OpenText
Efficiency and Compliance at Low TCO
Secure archiving for SAP data and documents
Seamless integration into SAP UI and SAP processes
360 degree views of SAP business objects and
processes (e.g. customer folder, supplier folder, )
It offers
Direct and easy access to any SAP-related content -
anytime, anywhere
Elimination of paper-related inefficiencies
Higher user productivity and process efficiency
Secure long-term preservation of SAP content in
tamper-proof form, compliant with legal regulations
Prevention of lost content due to disaster (e.g. fire,
flood, explosion)
Reduced TCO of IT landscape
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
2012 SAP AG. All rights reserved. 8
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
2
Extended ECM
2011 SAP AG. All rights reserved. 9
SAP Extended ECM by OpenText
Put Content in Business Context
360 view of processes and business content
Seamless integration of ECM into SAP Business Suite
Access to content via preferred user interface (SAP,
Desktop, E-Mail, Web, Portal)
It offers
Higher process efficiency through standardization and
automation of content-related processes
Cost reduction: less searching, copying,
transporting, printing and storing documents
Improved compliance and control
Effective collaboration of users across multiple depart-
ments and with external organizations inside/outside SAP
Better decision making by providing full transparency for
SAP- and non-SAP users
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
2
Extended ECM
2011 SAP AG. All rights reserved. 10
Extended ECM in SAP GUI
10
2
Extended ECM
2011 SAP AG. All rights reserved. 11
Extended ECM in Web User Interface
11
Standard Folder Structure for
Equipment automatically
created based on a template
Related items like FLOC,
Maintenance Notifications
and Orders are shown in
the sidebar of the
Equipment
SAP PM Data for the
Equipment P-3000-N001
2
Extended ECM
2011 SAP AG. All rights reserved. 12
Content Accessibility from Business Apps
Business
Workspaces
MS Outlook / Lotus Notes
Engineering Experience
Extended ECM Web UI
GIS Experience
E
n
t
e
r
p
r
i
s
e
A
p
p
l
i
c
a
t
i
o
n
I
n
t
e
r
f
a
c
e
s D
e
s
k
t
o
p
A
p
p
l
i
c
a
t
i
o
n
I
n
t
e
r
f
a
c
e
s
Mobility Experience
Windows Explorer SAP GUI
SAP Portals
2
Extended ECM
2012 SAP AG. All rights reserved. 13
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
3
Empl oyee Fi l e
Management
2011 SAP AG. All rights reserved. 14
SAP Employee File Management by OpenText
Enable HR to Focus on People and Strategy
Digital personnel files
Seamless integration into HCM
Archiving, scanning, workflow, viewing and email
functionality
It offers
Higher process efficiency through process
standardization and automation
Cost reduction: less searching, copying, transporting,
printing and storing physical documents
Improved compliance and control
Better service quality to managers and employees
More time in HR for strategic tasks
Support for multinationals and shared service centers
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
3
Empl oyee Fi l e
Management
2012 SAP AG. All rights reserved. 15
SAP Employee File Management by OpenText
Capturing:
Scan, Drag & Drop
Barcode,
eMail, Self Service
Upload, Mass Import
Flexible
Folder Structure
HR Processes,
Follow Up, Workflow
Secure Archiving
Integration of SAP
Documents and SAP
Interactive Forms by
Adobe
Guest -User
Access
SAP GUI Retrieval
for HR Professionals
Secure Deletion,
Retention
Management
Web Access for HR
Professionals, Manager
& Employee Self Service
Activity Logging
SAP Employee
File Management
by OpenText
Employee
Interaction Center
3
Empl oyee Fi l e
Management
2012 SAP AG. All rights reserved. 16
Employee File Management
For ESS/MSS Users - For Employees and Managers
SAP Empl oyee Fi l e Management
3
Empl oyee Fi l e
Management
2012 SAP AG. All rights reserved. 17
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
3
4
Travel Recei pts
Management
2011 SAP AG. All rights reserved. 18
SAP Travel Receipts Management by OpenText
Reduce Travel Expense Processing Costs
Efficient handling of Travel Receipts
Seamless integration into SAP Travel Management
Multiple input channels (Email, Scan, Barcode, Fax,
Mass Import, Mobile)
It offers
Higher process efficiency through process
standardization and automation
Cost reduction: less searching, copying,
transporting, printing and storing paper receipts
Increased visibility and control over travel costs,
budgets and legal and tax compliance
Seamless collaboration between HR, Finance and
Travel Management
Support for multinationals and shared service centers
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
4
Travel Recei pts
Management
2012 SAP AG. All rights reserved. 19
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
5
Invoi ce
Management
2011 SAP AG. All rights reserved. 20
SAP Invoice Management by OpenText
Streamline Accounts Payable
Automated invoice recognition
Preconfigured exception handling
Full insight into liabilities, process bottlenecks and
vendor issues
It offers
Higher process efficiency through process
standardization and automation
Cost reduction: less searching, copying, transporting,
printing and storing physical documents
Improved compliance and control
Better service quality to suppliers, auditors and
managers
More time in Finance for strategic tasks
Support for multinationals and shared service centers
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
5
Invoi ce
Management
2012 SAP AG. All rights reserved. 21
Scanning Interpretation
Process all
incoming
invoices
Automatically
post invoices
Process
exceptions
Clearing
exceptions
Approvals
Automatically
post invoices
Resolve
exceptions
Invoice
Interpretation
Invoice
Monitoring
Invoice
Closing
Collaboration Inbox
(incoming
mail / fax)
Archiving
Invoice Capture Center OCR front-end
ERP
Transform
Payment
Payment
Invoice Cockpit
MONITOR WORKFLOW MONITOR AP / FI TRANSFORM PREPARE
Vendor
Portal
Outsourced
Scanning
EDI
Invoice Management by OpenText
Fully automate Accounts Payable cycle
5
Invoi ce
Management
2012 SAP AG. All rights reserved. 22
Exception Processing Price Discrepancy
One-click
access to
supporting
information
Role-based
process options
Complete
process
history
Transparent
role-based
routing
Best practices
exception
handling
5
Invoi ce
Management
2012 SAP AG. All rights reserved. 23
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
6
Portal Content Management
Portal Site Management
2011 SAP AG. All rights reserved. 24
SAP Portal Content Management by OpenText
Content Management for SAP NetWeaver Portal
Content sharing company-wide
Document upload and versioning
Collaboration: discussions, workflow, activity feeds
Seamless integration into SAP Netweaver Portal (Search,
Universal Worklist)
It offers
Increased employee productivity
Cost reduction: less searching, copying,
transporting, printing and storing documents
Improved compliance and control
Effective collaboration of users across multiple
departments and with external organizations
inside/outside SAP
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
6
Portal Content Management
Portal Site Management
2011 SAP AG. All rights reserved. 25
SAP Portal Site Management by OpenText
Web Content Management for SAP NetWeaver
Web Content Management, easy to use for all editors
Multi-language support
User-defined approval workflows
Multi-site support
Search integrated via TREX
Quick Launch functionality
It offers
Increased employee productivity: end user empowerment
Cost reduction: lower TCO due to less training and less IT
support needs
Improved compliance and control
Effective collaboration across multiple departments and
with external organizations inside/outside SAP
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
6
Portal Content Management
Portal Site Management
2012 SAP AG. All rights reserved. 26
Portal Content Management/Portal Site Management
Portals meets Document Management
PSM provides a rich set of features and
functions to enable non-technical
users to easily manage navigation and
content within the SAP NetWeaver
Portal and Enterprise Workspaces
PCM provides best-in-class document
management and collaboration
functionality for SAP NetWeaver Portal
and Enterprise Workspaces users
SAP Portal Content Management SAP Portal Site Management
SAP
NetWeaver
Portal
6
Portal Content Management
Portal Site Management
2012 SAP AG. All rights reserved. 27
Portal Content Management/Portal Site Management
Example Scenarios of Portals
Manager Workspace
Supplier
Portal
Product
Catalogue
Customer
Portal
Policies
SOPs
Citizen Portal
Sales
Portal
R&D Community
Office Move Workspace
Supplier
Workspace
Improved
Efficiency
6
Portal Content Management
Portal Site Management
2012 SAP AG. All rights reserved. 28
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
7
Di gi tal Asset
Management
2011 SAP AG. All rights reserved. 29
SAP Digital Asset Management by OpenText
Create a Marketing-Driven Organization
Optimized management of rich media assets
Reuse and repurposing of media anytime
Integration of media into marketing communications
Self service marketing portals
It offers
Improved creativity and productivity across the
organization
Cost reduction: create once, improve searching,
copying and re-use of images, videos etc
Improved centralized control of marketing collateral
Consistent campaigns for multiple products and
regions simultaneously
Easy communication of brand material and collateral to
sales
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
7
Di gi tal Asset
Management
2012 SAP AG. All rights reserved. 30
SAP Solution Extensions by OpenText
Employee
File
Management
Employee
File
Management
Automate
HR File
administration
and enable
self service
scenarios
Invoice
Management
and OCR
Invoice
Management
and OCR
Minimize data
capture effort
and human
intervention.
Streamline
accounts
payable
processes
Digital Asset
Management
Digital Asset
Management
Optimized
management
of rich media
assets such
as digital
video, etc.
Integrate
media into
marketing
communi-
cations
Document
Presentment
Document
Presentment
Automate
document
generation
and
personalizatio
n (e.g. billing
statements)
Streamserve
Extended
ECM
Extended
ECM
Full ECM with
unique SAP
Integration,
Business
Workspaces,
Enterprise
Records
Management
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Archiving
Secure, compliant, cost-efficient storage of information, imaging and archiving
Document Access
360 degree information access
Document Access
360 degree information access
Travel
Receipts
Management
Travel
Receipts
Management
Automate
receipt
handling and
streamline
expense
management
process
Portal Site
Management
Portal Site
Management
Powerful
Intranet-/
Extranet
authoring and
publishing
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Portal
Content
Management
Portal
Content
Management
Document
Management
and
Collaboration
embedded in
SAP
NetWeaver
Portal and
Enterprise
Workspaces
Empl oyees/Cont r ac t or s Cust omer s/Part ner s SAP ERP User s
for
8
Document
Presentment
2011 SAP AG. All rights reserved. 31
SAP Document Presentment by OpenText:
Improve Customer Experience and Document Efficiency
Document Composition: Transform customer communications
into one-to-one marketing channels
Document Process Automation: Streamline document-
intensive business processes
Document Presentment: Produce and deliver customized
documents when and where you need them
Business User Enablement:
Line of Business Users can directly create and manage
targeted messages and correspondence
It offers
Reduced time to market and improved campaign effectiveness
Better operational efficiencies, improved reliability and
accuracy
Improved customer service
Increased customer satisfaction
30-50% reduction in traditional printing and distribution cost
Resulting in
Operations
HR
Finance
Purchasing
IT
R&D
Sales/
Services
8
Document
Presentment
2012 SAP AG. All rights reserved. 32
Document Presentment
Transform ordinary documents into powerful one-to-one
personalized communication
Targeted customer
service notice based
on customer profile
Bar codes for
document automation
Dynamic branding
based on business
unit
Clear presentation
using historical
comparisons and
graphs
Personalized
marketing messages
with hyperlink
Educate and inform
customer: additional
information in context
OMR codes for
optimized enveloping
and mailing
From This To This
8
Document
Presentment
Thank You!
