Table of Contents

1.
2.
3.
4.
5.

Acknowledgement
Amendment Sheet
Abbreviations
Executive Summary
Introduction
i)
Purpose of the Manual
ii)
Scope of the Manual
iii)
Authorities
iv)
Objectives

6. Organizational Structure
i)
Organizational Chart of WASA
ii)
Organization Chart of Rawal Town
iii)
Establishment Strength Rawal Town
iv)
Environmental Policy
7. Water Sources
i)
Ground Water Source
ii)
Surface Water Source
8. Distribution Network
9. House Connection
10.
Billing
11-Complaint handling
Planning
i)
Environmental Aspects
ii)
Environmental Impacts
11.
12.
13.
14.
15.
16.
17.
18.
19.
20.
21.

Legal and other requirements

Objectives and Targets
Operational Control
Emergency Preparedness and Response
Monitoring and Measurement
Machine-Maintenance
Equipment Calibration
Checking
Non- Conformance, Corrective Preventive Action
Continuous Improvement
Sampling

Issue ID: A
Revision Date: Nov 15, 2005

Revision No: 0
Page Number: EMS-1.1/1

1.

Acknowledgements

I am highly grateful to Lt. Col Islam-ul-Haq, TI (M) Retd, Managing Director

Rawalpindi Water and Sanitation Agency (RWASA) for his special interest and
encouragement.
I am equally thankful to Brig. (R) Shah Rukh Lodhi SI (M) Project Director PMU, Mr.
Ikram Hashmi Director PMU, Mr. Zahoor Ahmed Dogar Dy, Director PMU and
Muhammad Abdullah Qammar Director Admin/Finance RWASA for providing me
the required information and best cooperation during the work.
I am also obliged to Mr. Umar Masud Managing Director of Euroconsult Pakistan,
Syed Ali Abbas Shah Director Engineering and Head Office Staff for their help and
cooperation during the Project.
My special thanks to Mr. Riaz Akhtar Team Leader, Ms. Rizwana Waraich, G.M.
Khokher, Mr. M. Nayyer Iqbal, Mr. Naeem Akhtar and Staff members for their
extreme cooperation during my work.

TQM Specialist

SECTION II
2. AMENDMENT SHEET

REV.
#

DAT
E

INITIAT
ED
BY

PAGE
#

SECTIO
N

NATURE OF
AMENDMENT

DONE
BY

3.

Abbreviations

ADB
The Asian Development Bank
AC
Asbestos Cement Pipe
AP
Affected Person
PVC
Polyvinyl Chloride Pipe
BOD
Biochemical Oxygen Demand
B/C Ratio
Benefit Cost Ratio
CBO
Community Based Organization
CDA
Capital Development Authority
Consultants
NESPAK Consultants for TA
Cmd
Cubic meter per day
Cm/h
Cubic meter per hour
Cusec
Cubic feet per second
COD
Chemical Oxygen Demand
DO
Dissolved Oxygen
EA
Executing Agency
EPA
Environmental Protection Policy
EPD
Environmental Protection Department
EIA
Environmental Impact Assessment
EIRR
Economic Internal Rate of Return
GOP
Government of Pakistan
GoPb
Government of Punjab
GPCD
Gallon per capita per day
GPD
Gallon per day
HUD & PHED
Housing, Urban Development & Public Health Engineering
Department
IEE
Initial Environmental Examination
JICA
Japan International Corporation Agency
LAA
Land Acquisition Act
LAC
Land Acquisition Collector
LAS
Land Acquisition Survey
LGs
Local Government
LGO 2001
Local Government Ordinance 2001
LPCD
Liter per capita per day
MGD
Million gallon per day
MLD
Million liters per day
Mg/I
Milligram per day
MS
Mild steel
MD
Managing Director
NGO
Non Government Organization
NEQS
National Environmental Quality Standard
NPSL
National Physical and Standard Laboratory
NRP
National Resettlement Policy
OHR
Overhead Reservoir
O&M
Operation & Maintenance
Phase-1 Project Rawalpindi Urban Water Supply & Sanitation Agency Project
PCSIR
Pakistan Council of Scientific and Industrial Research
PHED
Public Health Engineering Department
Ppm
Part per million
4

P&D
PMU
PRCC
REIP
RDA
RAP
RCB
RCC
ROW
RMC
RP
RPO
RPP
Rs.
STP
SDO
SWM
TA
TMA
TOR
TDS
WAPDA
WASA
WHO
CA

Planning and Development

Project Management Unit
Prestressed Reinforced Cement Concrete
Rawalpindi Environmental Improvement Project
Rawalpindi Development Authority
Resettlement Action Plan
Rawalpindi Cantonment Board
Reinforced Cement Concrete
Right of Way
Rawalpindi Municipal Corporation
Rawalpindi Plan
Resettlement Project Office]
Resettlement Policy of Pakistan
Rupees
Sewerage Treatment Plan
Small Dam Organization
Solid Waste Management
Technical Assistance
Tehsil Municipal Administration
Terms of Reference
Total Dissolved Solids
Water and Power Development Authority
Water and Sanitation Agency Rawalpindi
World Health Organization
Corrective Action

CDA
DC
DR
DOC
EMR
EMS
IQA
JD
MRM
MR
MS
MGD
Mg/l
MLD
NC
NIH
PD
PA
PCRWR
PCSIR
research
PHED

Capital Development Authority.

Document Control
Document Review
Document
Environmental Management Review
Environmental Management Specialist
Internal Quality Audits
Job Description
Management Review Meeting
Management Representative
Maintenance Schedule
Million Gallons Per day.
Milligram per Liter.
Million Liters per Day.
Non Conference
National Institute of Health.
Project Director
Preventive Action
Rawalpindi Council of Research in Water Recourses.
Rawalpindi Council of Scientific and Industrial
Public Health Engineering Department.
5

PMU
RCB
RDA
REIP
RLFP
RT
SO
DSO
ASO
TQM
TDS
TW
WI
WASA
WHO
WRR
WWTL
WW

Project Management Unit.

Rawalpindi Cantonment Board
Rawalpindi Development Authority.
Rawalpindi Environmental Improvement Project.
Rawal Lake Filtration Site.
Rawal Town
Safety Officer
Deputy Safety Officer
Assistant Safety Officer
Total Quality Management
Total Dissolved Solids.
Tube Well.
Ware Instruction
Water and Sanitation Agency.
World Health WASA.
Water Resources Research Institute.
WASA Water Testing Laboratory.
Water Works.

Executive Summary

This Water Production Manual provides detail procedures being followed

internationally in accordance with ISO 14001:2004. Environmental management
system (EMS) used in conjunction with appropriate goals with management
commitment to improve environmental performance and reduce negative
impacts.
This document ensures that the company adequately identifies requirements for EMS,
through
management system processes, to achieve requirement of environment
management and shall establish and maintain the system.

Generally the manual designed for RWASA, RT, RDA, PT and CDGR covering EMS
requirements, their implementation and regular monitoring internally and
externally will strengthen the organizations and meet the requirement of ISO
14001:2004(EMS) for achieving Certification.

5-

Introduction

The project includes (i) the improvement in living conditions and quality of
life of the people of Rawalpindi by improving the water supply and sanitation
facilities, solid waste management, waste water treatment and the
slaughterhouse; and (ii) ensuring sustainable urban investments by
strengthening institutional capacities of the RWASA.
The operational area of WASA covers the inner city area; over 50 newly
developed colonies and low-income slums. During the TA, low-income areas
were identified by undertaking (i) extensive socio-economic surveys to
assess the status of urban services coverage, the need and demand for the
services, assessment of household incomes and willingness to pay for the
services, (ii) participatory analysis and planning with households, especially
with women groups which produced knowledge on poverty impact and
poverty reduction priorities as felt by the vulnerable communities, and (iii)
specific and detailed queries about the level, availability and quality of
water supply, solid waste and sewerage services, based on the above, and
using the lessons learnt in the Phase-I project, the proposals for improving
urban environment and extending coverage of urban services were
developed.
The project components are described below:
The project comprises the three main components:
Environmental sanitation (including sewerage, sewerage treatment, storm
water drainage, solid waste management, slaughterhouse replacement, and
public toilets).
Water supply improvement (including replacement and rehabilitation of tube
wells, rehabilitation and construction of distribution networks, water meter
installation, and water supply and sanitation facilities for schools).
Intuitional development (including development of municipal management,
an urban environment development plan, asset management and urban
planning.
Components i) and ii) are put together as Package-A is called the
Engineering Component, whereas Package-B Institutional Development and
Urban Planning Component.
The specific objectives of Package-B (Institutional development and Urban
Development Consultancy) an Urban Development Plan of the City of
Rawalpindi will be prepared and assistance given to WASA, RDA, RT and PT
in the fields of municipal management, environmental support services,
asset management, financial management including training.
8

Water Production as well as HRD Manual is one of the steps towards

institutional development & uplift RWASA (RT) Rawal Town in accordance
with international standards ISO 14001:2004.

5.1

PURPOSE OF THE MANUAL

The purpose of this manual is to serve as a Road Map to Environmental

Management System (EMS) ISO 14001: 2004 and to house the procedures,
which follows in implementing, maintaining EMS. Manpower Recruitment
criteria and training in relevant areas as well as in emergency conditions.
Management Representative (MR) distributes these manual and subsequent
revisions to The Management and Functional Team.

Management includes the following,

Managing Director
Directors Admin/Finance/Operations
Management Representative

The Functional Team includes the following;

Management Representative
Dy. Directors/Admin/Finance/Operations
Assistant Directors Operations
Officer In charge
Senior Operators

10

5.2

SCOPE OF THE MANUAL

This Manual describes the organizations EMS and it applies to the activities,
operations, facilities and all personnel associated within the organizations . The
Manual describe the Resources, Roles Environmental Aspects/ Impacts, legal
requirements, maintenance and monitoring of the Environmental Management
System (EMS) defines the Personal Training for the effectiveness of the
Environmental Management System. It applies to all phases of the activities.
1.
2.
3.
4.

Operations
Administration / Finance
Storage
Maintenance

Issue ID: A
Revision Date: Nov 15, 2007

Revision No: 0
Page Number: EMS-1.2/11

5.3

AUTHORITIES

MR has overall authority for the management of EMS in the

organization. The management is responsible for providing the
resources (financial, technological and human) for the effective EMS
implementation and for legal compliance to achieve the targets of
environmental programs within the criteria defined.
No one can change or reproduce any part of this manual without
permission of Management Representative and prior approval from
Managing Director.

5.4

Objectives

Design and Develop the Quality Manuals (Environmental Management

System Manuel based on ISO 14000.
To upgrade the Quality of working especially in the following fields:
i.

Human Resource Development

ii.

Water Production

iii.

Water Consumption Cost Recovery

iv.

Level and Quality of Service

Issue ID: A
Revision Date: Nov 15, 2005

Revision No: 0
Page Number: EMS-1.3/12

ORGANOGRAM OF WASA

Managi
ng
Director
DMD
(BS-19)

AD
(M&E)
(BS-17)

Director
Admin
Finance (BS19)

Manager
MIS
Lum sum
pay
Data base
Admin
Lum sum
pay

Programme
r
Lum sum
pay
Assistant
Prog.
Lum sum
pay

DDA
(BS18)

ADA
(BS17)

AD
(Info)
(BS-17)

Admin
Officer
(BS16)

AD
(Trag)
(BS-17)

Social
Org.
(BS16)

Legal
Advisor
(BS-17)

Sr. Sp.
Mgst.
(BS-17)

PS
(BS16)

Director
(WS)
(BS-19)

Director
(S&D)
(BS-18)

DDF
(BS18)

DD
(WS)
E
(BS18)

DD
(WS)
W
(BS18)

DDFP
(BS18)

AD
(A/c)
(BS17)

AD
(WS)
E
(BS17)

AD
(WS)
W
(BS18)

AD
(FP)
(BS17)
Junior
(RO)
(BS-17)

Senior
Acct
(BS16)
Senior
Acct
(BS-16)

MO
(BS-17)

13

DD(S&D)
(BS-18)

AD(S&
D)
(BS17)
AD(S&D)
(BS-17)

Director
Revenue
(BS-19)

DDR
(BS18)

AD
(A&C)
BS-17)

DDR
(BS18)

AD
(A&C)
BS-17)

Organization Chart of Rawal Town

TMO

TO
(I+S)

TO (F)

TO

TO (R)

14

TO
(P+C)

Organization Chart RDA/PT/CDGR

Establishment Strength Rawal Town

S.
N
o

Name
of
Functio
n

Scale

4 5

6 7

8 9 1
0

1
1

1
2

1
3

1
4

1
5

1
6

1
7

14
29

11
47

5
10

1
1

1
4

14
13
18

7
13
4

3 - - 1 2 1 -

1
-

1
-

2
1
5

3
3

2
1
7
3
4
1
1
3

4
1

1
6

4
5

3
4

Town
Nazim
Naib
Nazim
TMO
TO(F)

6
7
8

5
6
7

TO(R)
TO(P&C)
TO(I&S)

29
12
75

4
-

Garden

20
8
37
2

1
3
1
8

2 5

2 11
6

- 44

1
0

Total

15

5 2 -

Distribution List
The Manual can be distributed in different ways:
Controlled copies or as uncontrolled copies.
Controlled copies are identified with copy No. and Designation of the holder,
while MR is responsible for issuing controlled / uncontrolled copies and up
date the copies at their locations.

Copy Number

Document Holder

Managing Director

Project Director

Director Admin & Finance

Management Representative

Director Operations

16

Rain
water

Rawal
Lake
Reservoir

Screening

Coagulation
&

Flocculation
Sediment
ation

Filtrati
on

Disinfection

Storage
Tank
Outle
t

SOURCES OF WATER SUPPLY

Surface Water Source:
RAWAL DAM
Rawal Dam constructed in 1962, is one of the main sources of water supply in
Rawalpindi City, which presently furnishes about 9 MGD (40.9 MLD) water to the City
and 12 MGD water (54.5 MLD) to Rawalpindi Cantonment Board (RCB).Rawal Lake
faces a potential threat of contamination, due to the various settlements developed in its
catchments, which discharge untreated sewerage either to the Kurang River and/or
directly to the Rawal Lake.
KHANPUR DAM
Khanpur dam is a multipurpose dam located in the Haripur District N.W.F.P which
furnishes water for irrigation, industrial use as well as for drinking purpose to the twin
cities of Rawalpindi (including Cantonment) and Islamabad, through the Sangjani
Treatment Plant.
The water demand in the city of Rawalpindi is met through both the ground water and
surface water sources.
Ground Water Source.
The ground water in Rawalpindi is abstracted through 209 operational Tube wells, which
furnish about 21 MGD (95.34 MLD) of water, constituting about 60% of the actual water
being furnished to the citizens. The number of Tube wells during the past 20 years has
increased form 33 in 1980 to a total of 209 at present.
Due to a confined aquifer, the ground water table is depleting at an alarming level,
receding form 12 meters (39 ft) in 1980 to about 52 meters (170 ft) at present. The
drastic draw down demands a proper ground water monitoring policy and restricted
groundwater abstraction based on only urgent need after proper hydro geological
investigations like resistivity surveys and especially confined to only water rich areas like
Islamabad National Park etc.
The ground water table for Rawalpindi is sharply depleting. The average depth of water
table was 12 meter in the year 1980, which depleted down to 52 meter in year 2004 and
is about 55 meter in year 2007. About 250 tube wells are present in the city, which cater
for about 50% of the present water demand of the city. The ground water quality is
reported to be contaminated due to lack of sanitation facilities. As part of PPTA water
sampling for ground and surface water sources and from existing distribution network in
the project area was carried out. The result show that more than 50% of the tested tube
wells and distribution network, and all samples taken from the catchment of the surface
water supply at Rawal Lake are highly contaminated with E-Coli, Feacal Coliforms and
other bacteriological contamination.

Ground Water Source (Tube wells)

The city will be divided in ten zones for sampling purposes (Table-I, Fig I, Fig
II).
i.

From each zone, water samples from three Tube wells will be
collected representing the respective zone (Table II).

ii.

Overhead Reservoirs/ Ground Water Tank to which the water is

being supplied by the same Tube wells.

iii.
iv.

Water Distribution Network of the same Tube wells.

Community Tanks / Taps.

Surface Water Source.

Rawal Lake.
i)
One sample from raw water entering filtration plant and one
finally treated water sample.
ii) Sampling from the distribution system and underground water
tanks / overhead reservoirs and end users.

Khanpur Dam.
i)
ii)
iii)
iv)
v)

Lake water
Raw water entering Sangjani treatment plant.
Finally treated water
Sampling from distribution network.
Underground tanks / overhead reservoirs and end users.

For this purpose concerned WASA officials were consulted for selection
of three tube wells in each zone, their distribution network and also
suitable sites for surface water sampling.

Parameters of Water Testing

Water samples will be analyzed for physical, chemical
characteristics
and microbiological and heavy metals analysis (Table III).

FIG.-1

Zoning of Tubewells

Table I

1
2
3

21

Nos, of
T.Wells to
be Sampled
3

T. Wells Nos
& Locations

Will be
selected
in
ZONINGII OF TUBE WELLS21AND SAMPLING POINTS
/ T.WELLS
3
consultation
with WASA
III
3
ISLAMABAD 21
AREA
representative
.
IV
21
3
TO ZERO POINT

o.

Zones

Total Nos, of
T.Wells

I-J PRINCIPAL ROAD

VIII

21

ROA

ROAD

RO
AD
PU
R
SAID

ASGHAR
MALL SCHEME

NATIONAL
PARK
DHOKE
KALAKHAN

SATELLITE
TOWN

VI

21

RO
AD

MOHALLA
EID GAH
SAID
PUR

3VIII

21
P

RATTA
AMRAL

BHOOSA
GODOWN

LEI
NA
L

LA
H

10

20
209

III

II

BH
AB

IQB
AL
R

RA
B

TELI
MOHALLAH

AMAR PURA

OAD

AR
R
N
TIO

ROAD

ARIA
MOHALA

R
UMA

-UL-H

SADIQABAD

30

DHOKE
KASHMIRRIAY

ISLAMABAD
AREA

KHANA
KHAK

MOHALLAH
ALIABAD

KURI ROAD

QASIM
ABAD

DHOKE
KHABA

ROA
D

DHOKE
ELLAHI
BAKSH

KHA
NNA
ROA
D

MUSLIM
TOWN

AQ R
OAD

HAN

D
ROA

WASA
HQ BLDG.

COMMITTEE
CHOWK

ZAF
AR

ID K
HAM

GAWAL
LIAQAT
MANDI BAGH

D.A.V COLLEGE

TA

T
LIAQA

YS

MUKHA
SINGH
STATE

ROAD
MUR
REE
ROA
D

WA

CIT
YS
AD

IL
RA

CANTONMENT AREA

AFANDI COLONY
RO
AD

OAD
ER

SHAKRIAL

AZ
AR

OA
D

MOHALLAH
MOHAN PURA

AD
RO

RGH.

JAMIA MASJID ROAD

KASHMIRI
RATTA ROAD BAZAR ROAD
DHOKE
RATTA

EE
RR
MU

D
ROA

GH
UN
J
RO M AN
AD
DI

DHOKE
PRACHA

RAWAL ROAD

KSH
O

LL
MA

YW
OR

ROA

ROAD

ILW
A

CHAKLALA

RA

GHAZNI ROA
D

IX

VIC
SER

AGRICULTURE
UNIVERSITY

COMMERCIAL
MARKET

ASGHA
R MAL
L ROAD

R
ULA
CIRC ROAD

Total

VII3

MAL PUR

HAR
ASG

10

ROA
D

SHAMSABAD

STADIUM

D
R OA

6 th

AD
RO

ZAM
-E-A
OOQ
FAR

VII

AH

IV 21 V

BUS
STAND

ZIA UL HAQ
COLONY

HOLY
FAMILY
HOSPITAL

EE
RR
MU

OJRI
CAMP

AD

LLAH

VI

PINDORA

SERV
ICE R
O

DHOKE HUSSO

LEI
NA
LL

21

BANGASH
COLONY

U
LEI N

GULSHAN-E-DADEN

PARIAN

DHOKE NAJJU

AD
HAI RO
PIRWAD

FAIZABAD
INTERCHANGE

KATTARIAN

KHYABAN-E-SIRSYED

ROAD

E
URRE
TO M

SHAHRAH-E-ISLAMABAD

JAVED COLONY
MOTI MAHEL
DISPOSAL

TIP
UR
OAD

ISLAMABAD
AIRPORT AREA

IX

KARIM ABAD

KHURAM
COLONY

TO LE

HTRAR

LEGEND:
Roads
Nallah
R.M.C Boundary

DIAGRAMATIC WATER QUALIRY MONITORI NG PLAN

FIG.-2

Sources of Drinking Water

Ground water

Surface water

Rawal Lake

Khanpur
Lake

Raw water
Treated water

Plain
Tubewells
(10Nos)

Tube wells with purification

plant and hypo chlorinators
(10 Nos. each)

Raw Water
(

Filtere
d
Water

Treate
d
Water

O.H.Rs/G.W Tanks

O.H.Rs/G.W Tanks

Distribution
Network
Community Tanks / Taps

Distribution
Network
Community Tanks /
Taps

Tube wells to Be Sampled

Table - II.
Zone #
1

T.W #
90

Location

91

Dhok Hassu No.5 Railway Quarters

Bokarah Rd. Pir Wadhai

91A

Bokarah Rd. Pir Wadhai (PECO- 15)

64

Liaqat Bagh No.3

64A

DAV College Rd.(PECO-19)

70A

Usman Pura Gali Imperial Market.

154

Doshera Ground

155

Imam bara Road.

155A

Jamia Road (PECO-05)

10

94

General bus Stand Near Tanki

95

Badar Colony

12

97

Zia ul Haq Colony

13

145

RMC near TB Hospital.

146

Sharif colony

15

148

Police Station Banni

16

116

D - Block Masjad Al furqan Park.

117

DSP police Satellite Town

126

Asghar Mall Scheme Tanki

8A

Cricket Stadium Double Road

11

Dhok Babu urfan

21

12

Pandora near Gulzar Hotel.

22

19

Dhok kashmirian kayyani Bazaar

22A

A-Block Near bifurcation point (New)

24

23

Dhok punnu

25

30

Service road Muslim town behind RGH .

31A

Raja Qadeer street

32

Behari colony tanki

48

Rawal Hotel

48A

Talab Talayan

50A

Near Rawal Hotel Sherpao Colony

3
4
5

11

14

17

II

III

IV

VI

18
19
20

23

26

VII

VIII

IX

27
28
29

30

1
2

P - Plain Tubewells

HC - Tubewells with Hypochlorinator

PP - Tubewells with Purification Plant

House Connection

T.Well
Type
P
PP
HC
P
PP
HC
P
PP
HC
PP
P
HC
P
HC
PP
P
PP
HC
PP
HC
P
P
PP
HC
PP
P
HC
HC
PP
P

Urban area population all over Pakistan is on the increasing trend and the
city of Rawalpindi is no exception to it. RWASA was established for smooth
and continuous water supply to the resident of the city. The increase in the
population has led to increase demand in the water supply which means
more water connections. RWASA is following the procedure adopting by the
RMC for giving new water connection and also for disconnection and
reconnection of existing connections. These procedure are described in the
following paragraphs
New Connection
Individual applying for new connection are given application forms from the
complaint office of the RWASA. Specimen form of the form is given in the
appendix. After receiving the form, the applicant follows the following steps:
Prescribed for new connection is deposited in the authorized branch of
the bank by filling out the deposit slip especially meant for this
purpose. A copy of deposit slip is handed over to the applicant and a
portion of it is held by the bank for its record.
The applicant after depositing the fee and filling the form deposit the
form with the complaint office of RWASA. A copy of the deposit slip
national identity card and registration of the house where the
connection is desired are attached with the application form.
After submission of required documents the application is verified in
order to confirm that the consumer is not already listed in the record.
Application after verification is forwarded to the SDO Office for final
approval. After that the application is returned to the complaint section
which passes out instructions for installation of water connection of the
applicant.
Disconnection
Water supply to a consumer can be disconnected because of two reasons
1) On the specific request of the consumer
2) Due to non payment of outstanding dues
1.1 Disconnection on Request
Water supply connection can be disconnected on the personal request
of the consumer. The steps in this procedure are as follows

The person desirous of disconnection submits a hand written

application to the SDO- Water Supply Section.
The SDO sends the application to the Revenue Inspector for
checking the amount due from the applicant as Water Bill.
The Revenue inspector checks the amount due through the
computer section. For recovery of outstanding dues from the
consumer the computer section prepares a final bill. The bill also
include the prescribed disconnection fee. This bill is sent to the
consumer

1.2

The consumer deposit the outstanding amount along with the

disconnection fee in the authorized bank branch and submit the
paid copy of the final bill to the water supply office.
In case where no amount is due from the consumer only the
disconnection fee is deposited.
The revenue inspector after recovery of the due amount reports
the same to the SDO who issues order to the due line staff for
disconnection of the supply reports to the SDO office.
The consumer deposits the outstanding amount along with the
disconnection of water supply of the consumer. The line staff
after disconnection of the supply report to the SDO office.
After that the information is passed on to the computer section,
where the consumers database is updated.
Disconnection due to non Payment
Disconnection process due to non payment is initiated when a
consumer fails to deposit the amount due with in the due date. Step
involve in the process are:
Each month the computer section prepares a list of consumers
who have not deposited their bills.
Disconnection notices are prepared for the defaulters and
forwarded to the SDO office for approval. After approval the SDO
office forwards the notices for further action to the complaint
office.
The notices are entered in the demand register for record
keeping and afterwards these are sent to the line staff filter for
disconnection. The line staff filters after due compliance report it
back to the concerned office.
After that the information is again sent to the computer section
for updating of the consumer database.

Reconnection
Consumer whose connection has been disconnected can have their
connections resorted in the following manner:

The consumer submit a hand written application for the reconnection

of his connection to the XEN of the Water supply section
The prescribed reconnection fee is deposited with the bank and a copy
of deposit slip is attached with the application with the application.
The reconnection application is forwarded to the SDO office for
checking and verification. The consumer is required to remove any
objections raised by the SDO office.
After the verification of the application regarding the clearance of all
outstanding dues it is forwarded to the compliant section for further
action.
Complaint section after receiving the approval applications from the
SDO office completes the record keeping formalities and instructs the

line staff to reconnect the consumers water supply. The connection of

the consumer is thus restored.
Information of the reconnections is forwarded to the computer section.
The computer section updates its data base accordingly for billing in
the subsequent periods.

Environmental Aspect
General:
The organization has established, implemented procedure to identify the
environmental aspects of its activities and services within the defined scope
of the environmental management system that it can control and those it
can influence taking into account planned or new developments or new or
modified activities and services and to determine those aspect that have or
can have significant impact on the environment
The organization documents this information and keeps it up to date
The organization insured that the significant environmental aspects are
taken into account in establishing, implementing and maintaining its
environmental management system.
Environmental aspects are those elements of organizations activities,
products, services or physical resources which may have potentially
beneficial or harmful effect on the environment. Possible aspects include
discharges and emissions (including aqueous emissions containing
petroleum), raw material and energy use, waste recycling, noise dust and
visual pollution. Aspects can be produced by activities such as
manufacturing processes, storage, transfer, transportation, utilities and
product related issues.

Environmental Aspects, Objectives and Targets, and

Management Programs
1.0 Purpose/Scope
This procedure defines the mechanism for the identification and significance
evaluation of the environmental aspects of the <Company Name>
operations, in order to determine those aspects which have actual or
potential significant impacts upon the environment.
It also defines the framework within which the <Company Name> shall
establish and maintain environmental objectives and targets and
environmental management programs.

2.0 Activities Affected

All areas and departments

3.0 Forms Used

3.1 Environmental Aspects, Objectives & Targets Determination
3.2 Environmental Management Programs

4.0 References
4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8

EP-005 Environmental Management System Management Review

EP-006 Emergency Preparedness and Response
EP-007 Environmental Regulations and Other Requirements
EP-008 Environmental Review of Projects
EP-010 Environmental Communication
EP-014 Environmental Training and Awareness
EP-015 Monitoring and Measurement
ISO 14001:1996, Elements 4.3.1, 4.3.3 and 4.3.4

5.0 Definitions
5.1 Environmental Aspect: element of an organization's activities, products or
services that can interact with the environment.
5.2 Environmental Objective: overall environmental goal, arising from the
environmental policy, that an organization sets itself to achieve, and which is
quantified where practicable.
5.3 Environmental Target: detailed performance requirement, quantified
where practicable, applicable to the organization or parts thereof, that arises
from the environmental objectives and that needs to be set and met in order
to achieve those objectives.
5.4 Environmental Management Program: the means, time frames and
personnel responsible for achieving an objective and target.

6.0 Exclusions
None

7.0 Procedure
7.1 Identification of Environmental Aspects
7.1.1 A Cross Functional Team championed by the Environmental
Management Representative shall identify environmental aspects of
operations that can be controlled or influenced. This information will be
documented on the Environmental Aspects form.
7.1.2 Using pertinent plant information (e.g., process flow diagrams,
plant layout maps, etc.) the facility/plant Cross Functional Team (CFT)
will document all relevant activities, processes and services in which to
identify aspects.

7.1.3 The CFT will identify the specific environmental aspects using
General Aspect Categories. General Aspect Categories shall include,
but not necessarily be limited to, the following:
Air Emissions

Wastewater
Discharges
Energy Usage
Water Usage

Liquid & Solid Wastes

Storm water
Discharges
Storage Tanks
Material Usage
Noise
Odor
Natural Environment
Land Condition
7.1.4 Lists of the aspects identified shall be maintained and shall be
reviewed by the Cross Functional Team at least every six months to
identify any new aspects that should be added and any old aspects
that should be deleted. Aspects identified through implementation of
<EP-008> shall be incorporated into the lists of aspects.
7.2 Determination of Significant Aspects
7.2.1 The Cross Functional Team shall review and evaluate the aspects
identified and shall determine their significance using the criteria in
7.2.2 below. Where a new aspect is incorporated into the lists of
aspects (see 7.1.4 above) it shall be reviewed and evaluated by the
Cross Functional Team to determine significance.
7.2.2 The environmental aspects of the facility/plant may be
considered by the Cross Functional Team to be "significant" where the
aspect:
7.2.2.1 Is subject to relevant legislation, regulation, permit
requirements, and/or other requirements. This will likely include
aspects associated with processes and activities if: (1)
environmental regulations or other requirements specify controls
and conditions, (2) information must be provided to outside
authorities, and/or, (3) there are or may be periodic inspections
or enforcements by these authorities. This will also include
aspects that are addressed in the facility business plan or other
applicable documents.
7.2.2.2 Is subject to a potential accidental release (liquid or gas
only) that is regulated or that could be of sufficient quantity to
cause environmental concern. These aspects shall be managed
and controlled through implementation of environmental
procedure <EP-006> (Emergency Preparedness and Response).
7.2.2.3 Pertains to energy usage.
7.2.2.4 Is subject to high environmental loading due to one or
more of the following criteria:
toxicity (compositional characterization of materials and
wastes)

 Restricted Substance Management Standard

amounts (volumes and masses of releases)
amounts (consumption of renewable and non-renewable
resources)
frequencies of episodes
severity of actual or potential impacts
7.2.3 The rationale for significance and insignificance will be
documented on the Environmental Aspects, Objectives & Targets
Determination form.
7.3 Establishing and Maintaining Objectives and Targets
7.3.1 The Cross Functional Team shall establish and maintain
environmental objectives and targets for all significant aspects.
Objectives and targets shall be consistent with the <Company Name>
environmental policy and shall be one of three types: control; improve;
or investigate.
7.3.2 In establishing objectives and targets consideration shall be
given to:

environmental legal and other requirements

technological options
financial, operational and business requirements
views of interested parties

7.3.3 Performance against objectives and targets shall be reviewed at

least every six months by the Cross Functional Team and reported at
the management review meeting (see environmental procedure <EP005>: Environmental Management System Management Review). The
management review shall endorse the facility environmental objectives
and targets.
7.4 Establishing and Maintaining Environmental Management Programs
7.4.1 The Cross Functional Team shall establish and maintain
environmental management programs for achieving the objectives and
targets developed for the significant environmental aspects identified
and updated every 6 months.
7.4.2 Environmental management programs shall identify the means,
time-frames and those responsible for achieving associated objectives
and targets. Responsibility will be identified at each relevant function
and level of the organization.

8.0 General Rules

8.1 The Cross Functional Team shall include representation from all
appropriate functional areas and departments.

8.2 The environmental aspects and significant aspects associated with the
operations of semi-permanent on-site contractors are covered by this
procedure.
8.3 Interested parties include employees and the community. Their input is
obtained through the implementation of <EP-010>.
8.4 All records pertaining to the development and determination of aspects,
significant aspects, objectives and targets, and environmental management
programs will be marked "Environmental Audit Report: Privileged Document"
8.5 The environmental management programs that address the following
areas should be created if applicable objectives and targets are developed:
8.5.1 Compliance Assurance
8.5.2 Pollution Prevention/Waste Minimization
8.5.3 Energy Management
8.5.4 Materials Management

9.0 Records
Records shall be retained consistent with <EP-013>.

Record of Revisions
Revision Date Description Sections Affected

Legal and other requirement

The organization established, implemented and procedure to identify and
have access to the applicable legal requirements and other requirements to
which the organization subscribes related to its environmental aspects and
to determine how these requirements apply to its environmental aspects
The organization shall ensure that this applicable legal requirement and
other requirement to which the organization subscribes are taken into
account in establishing implementing and maintaining its environmental
managing system.

Objects targets and program

The organization shall establish, implement and maintained documented
environmental objectives and targets at relevant functions and level within
the organization.
The objective and target shall be measurable where practicable and
consistent with the environmental policy including the commitment to
prevention of pollution to compliance with applicable legal requirement and
with other requirement to which the organization subscribes and to continual
improvement

When establishing and reviewing its objectives and targets an organization

shall take into account the legal requirement and other requirement to which
the organization subscribes and its significant environmental aspects it shall
also consider its technological options its financial operation and business
requirements and the view of interested parties
The organization has established implemented and maintained a program for
achieving its objectives and targets program has included designation of
responsibilities for achieving objectives and target at relevant function and
level of the organization and the means and time frame by which they are to
be achieved.

Environmental Impacts
An environmental impact is the actual change due to the occurrence of any
aspects.
An impact is the consequences of the pollution that would result if an
environmental aspect were not properly managed or controlled. Impacts
include the results of emission to air or water hazardous waste, energy use,
material use as well as cosmetic and nuisance concerns, such as bio
accumulation and or mortality in mammals, fish and invertebrates.
Aspect is the causes and impacts are the results.

A. Environmental Briefing
Introduction
The <Company Name> Environmental Management System is designed to
meet the requirements of ISO 14001 Standard. The principle elements of the
EMS and environmental policy are:
1. to establish and operate effective procedures aimed at controlling
environmental performance to comply with all relevant environmental
legislation and regulations;
1. to set objectives and targets aimed at achieving continual improvement in
environmental performance; and
1. to introduce improvements which contribute to the prevention of the
pollution at the source, where possible
An important part of the EMS relates to the control of contractors
and their sub-contractors, who are required to comply with the
<Company Name> environmental policies and procedures.
The nature of the contractor activities is such that contractor personnel have
significant potential to affect the environmental performance and regulatory
compliance of the facility. Contractor personnel and the facility must
therefore work together to achieve the facility's environmental policy, the
environmental objectives and targets, and the protection of the environment.

Contractors must be aware of the importance of compliance with relevant

environmental legislation and regulations, and the consequences of noncompliance.
The contractor is responsible for developing completing a
Contractor Method Statement form, or creating an equivalent, and
returning it to the <Company Name> Environmental Management
Representative or designee.
The contractor is responsible for communicating to all contractor
personnel the information in their Method Statement as well as
information from the Ccontractor Eenvironmental Bbriefing
Ppackage and their method statement.
CONTRACTOR PERSONNEL ENVIRONMENTAL INFORMATION
<Company Name> Environmental Management System
All contractors working at <Company Name> are required to comply with
the requirements of the EMS and the environmental policy adopted at each
facility/location. This Environmental Guide providesto contractor personnel
general details of the Environmental Management System and
Environmental Policy.
Environmental Management Basics - Contractors on-site
Contractors shall not allow discharges anything to drains and/or sewers
without prior approval from the Environmental Coordinator.
Contractors shallould provide adequate spill/release prevention , as
approved by the Environmental Management Representative or designee, for
all bulk materials.
Contractors shallould immediately notify the <Company Name> Safety
Committee Champion and the Management Representative of any spills,
releases, or other environmental incidents.
Contractors shallould immediately notify security and/or the Environmental
Coordinator and the Management Representative of any abnormal conditions
found during excavation at the facility. Visibly discolored soils, soils with a
discernible odor, and/or heavily stained concrete must not be removed from
the site without prior approval of the Environmental Coordinator.
Contractors shallould properly label, store, and dispose of all waste materials
generated from their activities per <Company Name> procedures or
guidance.
If <Company Name> personnel are required to work with potentially
hazardous materials brought on-site by a contractor, prior approval of the
material by the Environmental Coordinator is required.

Contractors mustshould be sensitive to the effects of noise, odor, light,

fugitive dust emissions, and traffic movement toon the facility and in the
local community.
Contractors shallould be required to prepare and maintain records pertaining
to the work performed in accordance with environmental regulatory
requirements, including record retention requirements.
Contractors shallould ensure protection of the natural environment
surrounding the work area.
Contractor shallould ensure that all employees are properly trained on such
things as the proper handling of material and equipment, proper response to
incidents involving their material and general information relating to the
<Company Name> Environmental Management System
Environmental Management System Documents
The <Company Name> may wishant to include or provide the following
information prior to Contractors/sub-contractors beginning work
Environmental Policy
Note: The <Company> may want to Include a copy of the Environmental
Policy
Index of Environmental Management System procedures
Note: The <Company> may want to Include an index of environmental
system procedures
(example)
Procedure
Number
EP-010

Title
Environmental Review of Projects

ISO 14001
Element
4.4.6

Index of local procedures and work instruction

Note: The <Company> may want to include an index of all or applicable
system l procedures and work practices
(example)
System Procedure/
Work Practice
Number

Title

Issue Date

Contractor Management Procedure

Note: The <Company> may want to include a copy of the Contractor Control
EP-014

Emergency Response Procedure

Note: The <Company> may want to include a copy of the Emergency
Preparedness and Response procedure Ep-006

B. Contractor Method Statement

Introduction:
The Contractor shall prepare and maintain information including a clear method
statement, regarding Contractor/sub-contractor activities, which outline the work to
be undertaken and the method(s) for minimizing and maintaining environmental
impacts and maintaining compliance with environmental regulations.
To assist in organizing and maintaining information, background information
sections have been included (section I, II, III). Sections can be modified or deleted
as required when requesting a method statement from Contractors/subcontractors..

<Company Name> Personnel To Complete Sections I, II, and III

Suppliers Complete Sections IV, V, and VI
Section I Your Information:

[ type or print]

Name:
Phone Number:
Fax Number:
Dept Name:
Dept Number:

Section II. Requisition Information:

Requisition Number:
Project Number:
applicable)

(if

[type or print]

Section III. Service or Activity to be Performed:

[Check all that apply]

Material/Chemical
Paint
: (Production/Non- Solvent
production)
Sealer

Treatment
Chemicals
Lubricants, Oils,
Greases
Gasoline
Facilities/Constru Electrical Roofing
ction:
Paint
Mechanical
Structural HVAC
Industrial
Services:
(Includes
Environmental
Services)

Emergency
Response
Asbestos Env. Consulting
Paint Booth
Lead
Cleaning

Containerization:

Janitorial/Maintenance
Other (specify)
___________
Other (specify)
___________
General Contractor
Arch/Engin/Consulting
Other (specify)
___________
Waste Management
Other (specify)
___________

Maintenanc
e
Janitorial
5 gal. or e) Type of Contract: Commodity
less
Management
Drums
On-site Manager
Totes
Provided
Bulk Tanks
Total Cost Contract

Section IV. Supplier/Contractor Information:

[Circleheck all that apply]

Current Supplier/Contractor to this Facility

New Supplier/Contractor to this Facility
Currently Involved in other Facility project(s)
List Project(s):
______________________________________________________________
(Complete Information in table below)

Name:
Address:
City:
State:
Phone Number:
Fax Number:
President/General
Manager:
Facility Site
Coordinator:
Email Address:
Phone Number:
Mobile Number:
Fax Number:
Pager:
24 Hour Emergency
Number:

[type or print]

Subcontractor Information: (List suppliers/contractors not identified)

[type or print]

Type

Firm Name

Architectural
Mechanical
Electrical
HVAC
Industrial Services
Painting
Roofing
Asbestos
Architectural/Engine
ering
Sampling/Testing
Chemical Supplier
Other (specify)
Scrap/Salvage
Dealer
Waste Disposal
Demolition Disposal
Note: It is strongly recommended you have your subcontractors
and suppliers involved at this facility complete a separate
environmental briefing package for the facility's review.

Supplier/Contractor is financially responsible for on-site environmental

remediation actions resulting from incidents involving their employees
and subcontractors. To minimize the risk of environmental accidents
please review and initial the items contained in the Environmental
Management Basics Table below:

Environmental Management Basics

Supplier/Contractor understands the importance of
compliance with relevant environmental legislation
and regulations, and the consequences of nonAll Suppliers/Contractors working at the facility
are required to comply with and ensure their
employees and any Suppliers/Sub-Contractors or
agents comply with the facility's Environmental
All Suppliers/Contractors acknowledge receiving or
were made aware of the facility's environmental
policy, as well as applicable system procedures
Suppliers/Contractors shall not discharge anything
to drains and/or sewers without prior approval
from the facility's Environmental Coordinator.
Spills and other releases to the environment must
Suppliers/Contractors shall provide adequate spill
release prevention, as approved by the facility's
Environmental
Coordinator.
Suppliers/Contractors
shall immediately notify
Security and/or the facility's Environmental
Coordinator and the Management Representative
of any abnormal conditions
found during
Suppliers/Contractors
shall properly
label, store,
and dispose of all their waste materials used onsite in accordance with facility procedures and/or
Materials requiring MSDS (Material Safety Data
Sheets) can only be furnished to or used at this
facility after receiving Ford's Industrial Hygiene
Suppliers/Contractors shall minimize the effects of
noise, odor, light, fugitive dust emissions, and
traffic
movement on and/or
adjacent
to facility
Suppliers/Contractors
shall obtain,
prior
to
commencing work, allny necessary environmental
approvals or permits and present any copies of
such
permits or appropriate
to the facility's
Suppliers/Contractors
were informed
of actions to
be taken during an actualspecific information or or
emergency
situation.
The Supplier/Contractor
understands that the
facility may interrupt Supplier/Contractor activities
that violate facility policies and/or all legal

Supplier/Contra
ctor
Initials

Section V. Contractor Method Statement:

Respond to the following questions: [use additional space where
required]

This method statement must be completed, signed, and returned to the

facility's Environmental Management Representative before contracted work
commences.
Work Description
Briefly describe the work to be performed while on-site including the activities of each of the
suppliers/contractors.
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Air Emissions
Will the work you perform produce or cause the release of any air emissions?
IF YES, list air emissions and method for preventing impact to the environment.

YES

NO

_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Water Discharges
Will the work you perform produce or cause the release of any wastewater?
IF YES, how will the wastewater be handled?

YES

NO

_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Materials
What materials (chemicals, oils, etc.) and/or equipment will you be handling or bringing on-site to
perform the contracted work?
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
____________________________________________________________________________________________________

Training
Your employees should be trained on the proper handling of materials and equipment, and the proper
response to incidents involving these materials. Describe the training your employees
receive.__________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
____________________________________________________________________________________________________

Waste Generation
Will the work you perform result in any wastes?
YES
NO
IF YES, list the disposal location as well as amounts and types of wastes expected and the proposed
disposal method:
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Will any wastes generated be recyclable?

YES
NO
IF YES, list the recyclable and where and how they will be recycled:
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Energy
Will the work you perform consume energy?(electricity, compressed air, natural gas, steam, etc.)
YES
NO
IF YES, explain what type of energy will be consumed, and how you will minimize consumption:
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Other
Are there any other ways in which your work will be affecting and/or protecting the environment?
YES
NO
If so, please describe below.
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Other
Describe methods for minimizing waste, emissions and energy usage from on-site
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Other
Describe any environmental monitoring to be performed including sampling methods, frequency,
analytical requirements, and laboratory to be used
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Other
Identify environmental legal requirements applicable to the work that was not already addressed by
the facility
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
_______________________________________________________________________________________________________
___________________________________________________________________________________________________

Section VI. Supplier/Contractor Certification:

[review and sign]

I have reviewed and understand the information contained in this

document. I also understand that <Company Name> Personnel
have the right to inspect our activities and those of our
Suppliers/Contractors with regards to our on-site activities. I
further understand that activities pertaining to service and/or
maintenance contracts may only require submission of this form on
an annual basis. The facility's Environmental Management
Representative should be contacted to make this determination.
Name
Title
Signature
Date

EMS-4.3

PLANNING
ENVIRONMENTAL ASPECTS
LEGAL AND OTHER REQUIREMENTS
OBJECTIVE, TARGETS AND PROGRAMME(S)

1.0 PURPOSE

The purpose of this procedure is to provide a system and instructions to

identify environmental aspects of activities and services in order to
determine those, which may have a significant impact on the environment.
2.0 SCOPE

This procedure covers all activities and services of the WASA.

EMS-4.3.1

Environmental aspects.

EMS-4.3.2

Legal and other requirements

EMS-4.3.3

Objectives, targets & program (s)

EMS-4.5.5

Internal audit

EMS-4.6

Management review

5.0

PROCEDURE

5.1

RESPONSIBILITY

The Functional Team (FT) is responsible for completing form, attached as

Annexure-I to this section, for each process and supporting activity within the
facility of WASA. FT shall be comprised of following members;
Associated Documents
EF-4.3.1a

Process Evaluation Checklist (Annexure-I)

EF-4.3.1b Environmental Aspects and Impacts Identification Sheet

(Annexure III)
EF-4.3.1c Form for Environmental Aspects, Impacts and Associated Legal
Requirements (Annexure IV)
EF-4.3.1d Form for Environmental Aspects and Impacts Worksheet
(Annexure V)
EF-4.3.1e

Environmental Aspects and Impacts Code Sheet (Annexure VI)

5.1

Monitoring and Measurement

The operation of an organization can have a variety of

characteristics. For example, characteristic related to monitoring
and measurement of waste water discharge may include biological
ad chemical oxygen demand. Data collected from monitoring and
measurement can be analyzed to identify partten and obtain
information knowledge gained from this information can be used to
implement corrective and preventive action.
Key characteristics are those that the organization needs to
consider to determine how it is managing its significant
environment aspects achieving objectives and targets and
improving environment performance.
When necessary to insure valid results measuring equipment should
be calibrated or verified at specified intervals or prior to use against
measurement standards traceable to international or national
measurement standards exist the basis sued for calibration should
be recorded.

PURPOSE

The purpose of this procedure is to ensure proper monitoring and

measurement of environmental emissions and waste management for
the successful achievement of environmental objectives and targets
set by the organization
SCOPE

This procedure applies to environmental objectives and targets set at

all relevant levels within the organization.
REFERENCES:

EMS-4.5.1
Monitoring and measurement Section 4.5.1
EMS-4.3.1
Environmental aspects
EMS-4.3.2
Legal and
other requirements
EMS-4.3.3
Objective,
target and programme(s)
EMS-4.5.4
Control of
records

RESPONSIBILITIES

The
Production
in-charge
is
responsible
for
monitoring
manufacturing process.
EMR is responsible of organizing monitoring program. Furthermore,
he is responsible for preparing work instructions and procedures
and collecting data with the assistance of related department
incharge, and providing environmental or quality related
information.
The Maintenance Supervisor is responsible for proper identification,
cleaning, maintenance of all machinery according to the schedule
and updating maintenance record.

Each Departmental Supervisor is responsible for controlling

production process, updating record, proper identification and
keeping good working condition in their department. Furthermore,
he is also responsible for monitoring the inspection process,
maintaining inspection record and in case of non-conformance
reporting to the Environmental Management Representative.
The EMR is responsible for monitoring the inspection process to
ensure that the standard requirements are adhered.
Each Departmental Supervisor is responsible for the inspection of all
materials like purchase from market, Supplies and imported
material.

PROCEDURE

Monitoring & Measurement Of Environmental Emissions

Air emissions:
Ambient air quality should be monitored six monthly or
incase of any complaint which ever is less, in order to avoid
any accident. The results would make basis of elimination,
reduction and protection of workers by improvement in the
processes, installation of dust collectors and using PPEs. As
there are no any ambient air quality standards available in
Pakistan, until such standards are available, the ambient air
quality will be improved by improving the efficiency of dust
collectors and by installation of exhaust fans. Additionally
the workers are protected using relevant PPEs. Table below
presents the Location and Parameters to be analyzed;
LOCATION

PARAMETER

Note:
The monitoring would be conducted only at the applicable processes. The
production manager would identify additional locations and their parameters if
any for the monitoring of occupational air.

Noise Monitoring:
Following are the Locations where noise should be
monitored on quarterly basis. On the basis of the monitoring
results the targets would be fixed for noise reduction by
proper maintenance of machines.

Generator room
Compressor room

Note:
The noise monitoring would be conducted only on the applicable processes; the
production In-charge would identify additional places/ machines for noise
monitoring.
Table below provides a Threshold Limit Values (TLV) of noise according to
American Conference of Government Industrial Hygienists (ACGIH).

Duration Per Day

Sound Level (dB)

(Hours)
16

80

85

90

95

100

105

110

1/8

115

When the sound levels listed above are exceeded, feasible administrative or
engineering controls should be instituted. If these controls fail to reduce the
sound levels to within those listed above, hearing protection should be provided
and used to reduce the sound levels to an acceptable level.

Light Monitoring:
Light should be monitored generally in whole operation
area. Table below presents priority areas and minimum
required light intensity levels. Necessary measures are
being taken, such as installation of new lights or cleaning of
lights glasses to achieve the desired standards at the
workplace.
LOCATIONS
Tube well Room

Wastewater,
Air
Measurement):

LIGHT INTENSITY
(LUX)
300-400
600-800

Emissions

(Sampling

and

Detail of sampling and measurement, regarding the drinking

water quality, wastewater quantity and quality along with the
frequency of measurement and parameters necessary to be
monitored are listed below:

LOCATION

FREQUENC
Y

PARAMETER

Tap/ well Water

for drinking

All these above cited parameters would be compared against the

legal, best practices or the customer requirement for gap
analysis. Finally targets would be set to minimize the prevailing
gaps for the environmental improvements.
Solid Waste:
Quantity of solid waste generated from all streams would be
monitored, on daily basis or weekly basis where necessary or
generation rate is low as decided by the management. EMR is
responsible for compilation of all data in terms of Kg/day. One
form would be filled for each category of solid waste generated
from the tannery. The solid waste is monitored in kg/d and in kg
per tone of raw hides. EMR is also responsible for setting up
targets for reduction of solid waste and planning the safe
disposal of each solid waste stream, which cannot be sold out to
the secondary consumers. Below is the list of solid waste streams
necessary to be monitored.

Raw trimming
Finish trimmings from trimming area
Empty drums (plastic and steel) from chemical store and
processing hall
Buffing dust from buffing machine area
Shavings from dry and wet shaving machine area

Note:
The solid waste would be monitored only for the categories generated in this
tannery. The production manager would identify additional categories of solid
waste, not mentioned above.
The Environmental Management Representative analyzes major
waste streams in all identified areas. The analysis must include;

Quantity
Characteristics
Types of generated wastes (including determination of
hazardous waste)

The Environmental Management Representative should also

identify opportunities for the following options;

Reduction of waste generation

Waste recycling and treatment
Material substitution, and process change; and
More efficient use of materials, energy and other resources

For hazardous wastes, the EMS should establish appropriate

control systems to address legal and other requirement, and to
minimize the risk, and mitigate impacts, of accidental spills,
releases, or contamination. The control systems should address
the following issues, as appropriate:

Satellite accumulation at Point of generation;

Standard storage areas (location, secondary containment,
restriction of
access, and other engineering controls);
Storage containers:
Storage signs and labels (warning and identification);
Personal protective equipment and training;
Inventory system (including type, quantity, and time in
storage);
Disposal (approval of haulers and treatment or disposal
facilities,
manifesting, reconciliation, record keeping, etc.);
Emergency response capability

Associated Documents

EF-4.5.1a
recording
EF-4.5.1b
recording
EF-4.5.1c
recording
EF-4.5.1d
recording
EF-4.5.1e
recording
EF-4.5.1f
EF-4.5.1g
recording

Form

for

Form

for

Form

for

Form

for

Form

for

Form

for

Ambient Air Analysis

Noise level
Light Intensity
Wastewater Analysis
Water Analysis
Form for recording Air Emissions
Water Consumption

EF-4.5.1h
recording Solid Waste

Form

for

ANNEXURE-I

EF-4.5.1a/0
Form for Recording Ambient Air
Analysis Date: ______________
LOCATION

PARAMETER

UNITS

RESULT

EF-4.5.1b/0

Form for Recording Noise Level

Analysis Date: ______________
LOCATIONS

Tube well room

NOISE LEVEL (dB)

EF-4.5.1d/0

Form for Recording Wastewater Analysis

Analysis Date: ______________
LOCATION
Discharge point
of
Activity

SAMPLE ID

PARAMETER
PH
COD
BOD5
TDS,
TSS

UNITS

RESULT

EF-4.5.1e/0

Form for Recording Water Analysis

Analysis Date: ______________
SOURCE
Tap/ Ground water

PARAMETER
PH
TDS

Taste

Fluoride
Chromium

UNITS

RESULT

Form for Recording Water Consumption

Analysis Date: _____________
S. No.
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
Total
Average
monthly

Date
d

Production
(kg/day)

Water Consumption
(m3/day)

Unit consumption
(L/Kg)

EF-4.5.1h/0
Form for Recording Solid Waste
Category
Disposal
Method
Analysis date

S. No.

Dated

Production (kg/day)

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
Total
Average
monthly
Note: One form is for each category of solid waste

Solid Waste
(kg/day)

Unit
Production
(Kg/Kg)

EMS-4.3.2
LEGAL AND OTHER REQUIREMENTS
Legal and Other Requirements
General:
The organization has identified the legal requirements that are applicable to
its environment aspects.
These may include
a)
National and International requirement
b)
State /provincial / departmental / legal requirement
c)
Local governmental legal requirement
Examples of other requirement to which the organization may subscribe
include if applicable

Agreement with public authorities

Agreement with customer
Non regulatory guidance
Voluntary principles or codes of practice
Voluntary environment legal rebelling or product stewardship commitment
Requirements of trade association
Agreement with community groups or non government organization
Public communities of the organization or its parent organization
Corporative / company Requirements

The determination of the how legal and other requirements apply to

organization environmental aspects is usually accomplished in the process of
identifying these requirements . It may not be necessary therefore to have
a separate or additional procedure in order to make this determination.

1.0 PURPOSE
This procedure defines the mechanism for identifying and maintaining current
legal and other requirements and regulations to which the organization is
obliged to comply, which is applicable to, or likely to impact, the
environmental aspects of the activities and for maintaining access to up-todate editions of those requirements.
2.0 SCOPE

This procedure covers all activities, and services of the organization

3.0 REFERENCES

Pakistan Environmental Protection Act-1997

National Environmental Quality Standard
ISO 14001:
Legal and other requirements Section 4.3.2
EMS-4.3.1
Environmental Aspects
EMS-4.4.3
Communication

5.0 PROCEDURE

5.1

Identification of current Compliance Programs

The process of identifying legal, regulatory, and other

requirements applicable to the facility starts with the review of
current compliance programs. The purpose of this first phase
is to create a list of those regulatory requirements that are
already being addressed at the facility.
The Environmental Management Representative identifies and
catalogs all current documents and activities in the factory
that have, regulatory relevance.
For each document, record, or activity, the Environmental
Management Representative investigates whether there is a
regulatory relevance, and if so, which specific laws,
regulations, or other requirements are involved.
For each relevant law, regulation, or other requirements, the
Environmental Management Representative ensures that
copies of the regulations are available, or can be easily
accessed (for example, on the internet or through an attorney
or consultant).

All applicable laws, regulations and other requirements are listed in

the Regulatory Requirements Matrix (Attached as Annexure-II to
this section). The matrix includes the following information:

Law/Regulation: Identification of the law, regulation, or other

requirements that applies to the facility; and location where a copy
of the regulation is available. This should be as specific as possible,
including identification of particular clauses, paragraphs, sections,
etc., the location may be Environmental Management
Representatives office and Manager administration
Regulator: Identification of the agency, regulatory body or other
authority that administrates the regulation, and the level of this
authority (Federal, Provincial or Industrial state). In some cases
there may be several bodies and more than one level of authority.

5.2
Services

Requirements:
Listing of the main requirements in a regulation that must be
complied with. For example, need for operational permits,
reporting, record keeping, inspections, labeling, training,
maximum concentrations or quantities of specific substances,
etc. this should be for quick verification that corresponding
compliance programs address all relevant requirements.
Activity/Product:
Activities and/or products affected by the regulation. This should
be as specific as possible, naming the affected process,
equipment, products, substances, emission, and discharge
points, etc. There often will be more than one activity/product
type affected by certain regulations.

The Regulatory Requirements Matrix is established and maintained

by the Environmental Management Representative.

New and Modified Activities, Products, and

Changes to, and development of new, activities, products, or

services may change the facilitys legal and regulatory obligations.
Examples of such changes include;

Modification of product design and development of new

products;
Changes in processes and technology, and introduction of new
processes;
Increase, reduction, or modification of point sources of
emissions and discharges;
Changes in the inventory of chemicals and other regulated
substances;
Changes of drainage pattern of the site and introduction of
new activities in drainage areas;
Significant expansion or reduction of capacity;
Plant addition or relocation;
Temporary projects, such as construction, installation of new
lines or equipment.

On ongoing basis, the top management and departmental managers

are responsible for identifying changes in activities, products, and
services that may change the Tannerys legal and regulatory
obligations, and to communicate the changes to the Management
Representative.
Relevant changes may be also identified by the Environmental
Management System management review or by internal or external
audits of the EMS.
The Environmental Management Representative reviews the
reported changes and determines their legal and regulatory impact.
When the change triggers new regulatory requirements, or requires
modification of current compliance programs, the Regulatory
Requirements Matrix is updated accordingly.
For significant changes such as installation of major new
equipment, expansion of the facility, or construction of new
buildings or treatment systems environmental attorneys or
consultants may be called to identify applicable laws and
regulations. The process is similar to that for the initial identification.
The
Environmental Management Representative conducts
preliminary research and the top management decides what
resources and expertise are required to complete the.

5.3

Review of Regulatory Changes and Developments

On continual basis, the Environmental Management Representative

tracks legislative and regulatory developments applicable to the
tannery and area where the facility is located. The information is
acquired from such sources as the internet; environmental and
tannery magazines and other publications; contacts with tannery
groups, regulators, and community representatives; input from
attorneys, consultants, and other experts; communication with
interested parties; and participation in external training,
conferences, and seminars.
The Environmental Management Representative responds to
applicable changes by updating the Regulatory Requirements Matrix
and implementing, or modifying, relevant compliance programs.
When required, environmental consultants are called to assist with
the interpretation of new laws and regulations.

Associated Document / Form

EF-4.3.2a.
Form for Legal Requirement (Annexure-I)

a. ANNEXURE -I

EF-4.3.2a/0
Form for Legal and Other Requirement
Law/Regulation
Reference of law,
regulation or other
requirement; and
location of
document

Regulator
Agency,
regulatory
body or
other
authority

Requirements
Listing of specific requirements. For
example, need for operational permits,
reporting, record keeping, inspections,
labeling, training, maximum concentrations
or quantities of specific substances, etc.

Activity/
Product
Activities,
products or
services affected
by the regulation
or requirement

ANNEXURE-II

EF-4.3.2a/0
Form for Legal and Other Requirement
Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document

Regulator
Agency,
regulatory
body or
other
authority

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.

Pakistan
Environmental
Protection Act
1997 (PEPA)

Environmen
tal
Protection
Department

Pakistan
Environmental
Protection Act
1997 (PEPA)

Environmen
tal
Protection
Department

Pakistan
Environmental
Protection Act
1997 (PEPA)

Environmen
tal
Protection
Department

Pakistan
Environmental
Protection Act
1997 (PEPA)

Environmen
tal
Protection
Department

Section 11: Prohibition of certain

discharges or emissions:
1)
No person shall discharge or
emit or allow the discharge or
emission of any effluent or
waste or air pollutant or noise
in an amount, concentration or
level which is in excess of the
National Environmental Quality
Standards (NEQS).
Section 12: Initial Environmental
Examination and Environmental
Impact Assessment:
1)
No project shall start
construction or operation
unless he has filed with the
Federal Agency an initial
environmental examination or
where the project is likely to
cause an adverse
environmental effect, an
environmental impact
assessment, and has obtained
from the federal agency
approved in respect thereof.
3)
Every review of an
environmental impact
assessment shall be carried
out with public participation.
Section 14: Handling of Hazardous
substances
subject to the previous of this act, no
person shall generate, collect,
consign, transport, treat, dispose of,
store, handle or import any hazardous
substance except;
a)
Under a license issued by the
Federal Agency and in such
manner as may be prescribed.
Section 15: Regulation of motor
vehicles
1)
No person shall operate a
motor vehicle from which air
pollution or noise are being

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement
Process
operations
except
the
washes

Building of
Treatment plant
Or chrome
recovery plant

Chemicals
Handling
Disposal of
sludge from
WWTP

Incoming raw
material and
Out going
Finished
product

Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document

Regulator
Agency,
regulatory
body or
other
authority

Factories Act
1934

Punjab
Labor
Department

Factories Act
1934

Punjab
Labor
Department
(PLD)

Factories Act
1934
Factories Act
1934

PLD
PLD

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.
emitted in an amount,
concentration or level which is
in excess of the National
Environmental Quality
Standards.
Section 13: Cleanliness: Every
factory shall be kept clean and free
from effluvia arising from any drain,
privy or nuisance, and in particular,
a)
Accumulation of dirt and
refuse shall be removed daily
by sweeping or by any other
effective method from the
floors and benches of workrooms and from staircases and
disposed off in a suitable
manner.
b)
The floor of every work-room
shall be cleaned at least once
in every week by washing,
using disinfectant where
necessary or by some other
effective method.
c)
Where the floor is liable to
become wet in the course of
any manufacturing process to
such extent as is capable of
being drained, effective means
of drainage shall be provided
and maintained;
Section 14: Disposal of wastes and
effluents
1)
Effective arrangements shall
be made in every factory for
the disposal of wastes and
effluents due to the
manufacturing process carried
on therein.
Section
15:
Ventilation
&
Temperature
Section 16: Dust and fume
1)
In every factory in which, by
reason of the manufacturing
process carried on, there is
given off any dust or fume or
other impurity of such a nature
and to such an extent as is
likely to be injurious or
offensive to the workers
employed therein, effective
measures shall be taken to

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement

Process
Operations

Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document

Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934

Regulator
Agency,
regulatory
body or
other
authority

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.

Act

PLD

prevent its accumulation in

any work-room and its
inhalation by workers and if
any exhaust appliance is
necessary for this purpose, it
shall be applied as near as
possible to the point of origin
of the dust, fume or other
impurity, and such point shall
be enclosed so far as possible.
2)
In any factory no stationary
internal combustion engine
shall be operated unless the
exhaust is conducted into open
air and exhaust pipes are
insulated to prevent scalding
and radiation heat, and no
internal combustion engine
shall be operated in any room
unless effective measures
have been taken to prevent
such accumulation of fumes
there from as are likely to be
injurious to the workers
employed in the work-room.
Section 18: Overcrowding

Act

PLD

Section 19: Lighting

Act

PLD

Section 20: Drinking Water

Act

PLD

Section 21: Latrines and Urinals

Act

PLD

Act

Punjab
Labor
Department

Section 23: Precautions against

contagious or infectious disease
Section 25: Precautions in case of
fire
1)
Every factory shall be provided
with such means of escape in
case of fire as may be
prescribed.
2)
If it appears to the Inspector
that any factory is not
provided with the means of
escape prescribed under subsection (1) he may serve on
the manager or the factory an
order in writing specifying the
measures which should be
adopted before a date
specified in the order.

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement

Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document

Regulator
Agency,
regulatory
body or
other
authority

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.
3)

4)

5)

6)

7)

In every factory the doors any

room shall not be locked or
fastened so that they can be
easily and immediately opened
from inside whi1e any person
is within the room, and all such
doors, unless they are of the
sliding type, shall be
constructed to open outwards
or where the door is between
two rooms, in the direction or
the nearest exit from the
building and such door shall
not be locked or obstructed
while work is being carried on
in the room and shall at all
times be kept free from any
obstruction.
In every factory every window,
door or other exit affording
means of in case of fire, other
than means of exit in ordinary
use, shall be distinctively
marked in a language
understood by the majority of
the workers or adequate size
or by some other effective and
clearly understood sign.
In every factory there shall be
provided effective and clearly
audible means of giving
warnings in case of fire to
every person employed.
A free passageway giving
access to each means of
escape in case of fire shall be
maintained for the use of all
workers in every room of the
factory.
In every factory wherein more
than ten workers are ordinarily
employed in any place above
the ground floor, or explosive
or highly inflammable
materials are used or stored,
effective measures shall be
taken to insure that all the
workers are familiar with the
means of escape in case of fire
and have been adequately
trained in the routine to be

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement

Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934
Factories
1934

Regulator
Agency,
regulatory
body or
other
authority

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.
followed in such case.
Section 26: Fencing of machinery

Act

PLD

Act

PLD

Act

PLD

Act

PLD

Act

PLD

Section 27: Work on or near

machinery in motion
Section 28: Employment of young
persons on dangerous machines
Section 29: Striking gear and
devices for cutting off power
Section 30: Self acting machines

Act

PLD

Section 31: Casing of new machinery

Act

PLD

Act

PLD

Act

PLD

Act

PLD

Section 33: Cranes and other lifting

machinery
Section 33-D: Floors, stairs and
means of access
Section 33-E: Pits, sumps, opening
in floors
Section 33-F: Excessive weights

Act

PLD

Section 33-G: Protection of eyes

Act

PLD

Factories Act
1934
Factories Act
1934
Factories Act
1934
Factories Act
1934
The Canal &
Drainage Act,
1873
The Canal &
Drainage Act,
1873
The Canal &
Drainage Act,
1873
The Canal &
Drainage Act,
1873
The Canal &
Drainage Act,
1873

PLD

Section 33-H: Powers to require

specifications of defective parts or
tests of stability.
Section 33-I: Safety of building,
machinery and manufacturing process
Section 33-K: Precautions against
dangerous fumes
Section
33-L:
Explosive
or
inflammable dust, gas
Section 33-N: Notice of certain
accidents
Section 20 B-Cutting of supply for
any land not being irrigated at site.

PLD
PLD
PLD
Irrigation &
Drainage
Department
Irrigation &
Drainage
Department
Irrigation &
Drainage
Department
Irrigation &
Drainage
Department
Irrigation &
Drainage
Department

Section 33-Liability when water is

unauthorized taken from canal or
water coarse.
Section
55-Power
to
prohibit
obstructions or order their removal.
Section
56-Power
to
obstruction after prohibition.

remove

Section 70-Fine of Rs. 200 or max. of

three
month
imprisonment
for
corrupting & fouling the water of any
canal so as to render it less fit for the

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement

Law/Regulation
Reference of law,
regulation or
other
requirement;
and location of
document
The Canal &
Drainage Act,
1873
The Pakistan
Penal Code, 1860
The Pakistan
Penal Code, 1860
Punjab Local
Government
Ordinance, PLGO
2001, Fourth
Schedule, Part-I

Regulator
Agency,
regulatory
body or
other
authority

Irrigation &
Drainage
Department

City District
Government

Punjab Local
Government
Ordinance, PLGO
2001, Fourth
Schedule, Part-I
Punjab Local
Government
Ordinance, PLGO
2001, Fourth
Schedule, Part-I

City District
Government

Punjab Local
Government
Ordinance, PLGO
2001, Fourth
Schedule, Part-I

City District
Government

City District
Government

Requirements
Listing of specific requirements. e.g.
need for operational permits,
reporting, record keeping,
inspections, labeling, training,
maximum concentrations or
quantities of specific substances, etc.

Activity/
Product
Activities,
products or
services
affected by the
regulation or
requirement

purpose for which it is ordinarily used.

Section 73-It is an offense to willfully
damage or obstruct any canal or
drainage or interfere with the supply
and flow.
Section 268-Public Nuisance
Section 277-Fouling water of Public
Spring or Reservoir
Section
3Discharging
any
dangerous chemical, inflammable,
hazardous or offensive article in any
drain, or public water course or public
land in such manner as causes or is
likely to cause danger to persons
passing by or living or working in
neighborhood, or risk or injury to
property.
Section 9-Failure of industrial or
commercial concerns to provide
adequate and safe disposal of effluent
or prevention of their mixing up with
the supply sewerage system.
Section 12-Cultivation of agriculture
produce or crop, for supply or sale to
public
using
such
manure,
or
irrigating it with sewer water or any
such liquid as may be injurious to
public health or offensive to the
neighborhood
Section 15-Dyeing or tanning skins
within
such
distance
of
any
commercial or residential areas as
may be specified by the local
government.

Final Effluent

Final Effluent

In house
cultivation of
agricultural
products using
wastewater
Dying &
Tanning

Operational Control
General:
An organization evaluate those of its operation that are associated with its
identified significant environmental aspects and ensure that they are
conducted in a way that will control or reduce
the adverse
impacts associated with them, in order to fulfill the requirements of its
environmental policy and meets its objectives and targets. This should
include all parts of its operations from the environmental policy and the
objectives and targets.

1.0

PURPOSE
The purpose of this procedure is to ensure the successful achievement
of environmental objectives and targets set by the organization.

2.0 SCOPE

This procedure applies to environmental objectives and targets set at

all relevant levels within the organization.
3.0 REFERENCES

ISO 14001: 2004 Operational Control Section 4.4.6

EMS-4.3.2
Objectives, Targets and Programme(s)
EMS-4.5.4
Control of records
EMS-4.4.3
Communication
EMS-4.5.3
Nonconformity,
corrective
action
preventive action

and

4.0 PROCEDURE

1) For every significant environmental aspect of HMT, it is desirable

that one of two actions be taken. Action may include either;
a) Evaluating alternatives to make changes in processes in order to
reduce the potential impact, or
b) Writing operational control procedures for activities or steps in a
production process where the potential impact may need to be
well controlled.
2) The relevant supervisor is responsible for developing operational
control procedures for achieving objectives related to his/her
area of management. Operational controls for significant
environment aspects should be in line with companys
environmental policy and OTPs. Format of operational control
should be in line with EMS-4.4.6 i.e. procedure for documentation
and document control. (Keep the written operational controls
simple and concise. They should include the appropriate actions,
precautions, and notifications required. Focus on activities that
may lead to significant impacts and avoid getting overwhelmed
by trying to control every activity and process).
3) EMR is responsible for the approval of all operational procedures.
It is responsibility of MR to ensure that operational controls will
ensure the achievement of OTPs.
4) A success in meeting OTPs for each significant aspect depends
upon making sure that each person responsible for maintaining
or reviewing controls have skill and have received adequate

training. Once the operational controls are documented, develop

a training program that ensures the relevant personnel
understand both the controls and their own responsibilities.
5) Once the procedure is implemented, designate personnel
responsible for maintaining the controls and for reviewing them
to ensure that procedures are being followed and deviations are
being corrected. Generally, the workers responsible will be
responsible for implementing the operational controls. The
departmental supervisor would most likely be responsible for
regular review of the controls.
6) Already available operational procedures should be reviewed
periodically to ensure that they are consistent with EMS
objectives and company policy.
7) Take action to correct failures in operational controls as quickly
as possible to meet environmental objectives. Use the process in
EMS-4.5.3, to take appropriate corrective action when your
operational controls are not helping you meet your objectives.
Procedure Document

EF-135a.

Form for Operational Control (Annexure-I)

Contact
Person:

ANNEXURE-I

EF-4.4.6a/0
FORM for OPERATIONAL CONTROL PROCEDURES
Env
iro
nm
ent
al
Asp
ect

Indicator(
s)

Associa
ted Job
Functio
ns

Existing
Operatio
nal
Control
Procedur
es

Operation
al Control
Procedure
Developm
ent/
Modificati
on Needed

Responsi
ble for
Developi
ng

Responsib
le for
Implemen
ting

Responsib
le for
Checking

Locat
ion
Poste
d

Date
Completed:

Evaluation of Compliance
General:

The organization has demonstrated that it has evaluated compliance with

the legal requirements identified, including applicable permits or license.
The organization has demonstrated that it has been evaluated compliance
with the other identified requirements to which it has subscribed.

1.0 PURPOSE
This procedure is for periodic evaluation of compliance with applicable legal
and other requirements.
2.0 SCOPE

This procedure applies to environmental policy and objectives, which

take into account legal requirements and other requirements to which
the HMT subscribes for.

3.0 REFERENCES

ISO 14001:2004
EMS-4.3.1
EMS-120
Legal
EMS-4.3.3
EMS-4.5.4

Evaluation of compliance Section 4.5.2

Environmental aspects
and other requirements
Objective, target and programme(s)
Control of records

5.0 RESPONSIBILITIES

The Production In-charge is responsible for evaluation of compliance for

legal and other requirements for their specific area of management.
EMR is responsible for identifying legal and other requirements, which are
subscribed to our tannery. Furthermore, he is responsible for devising the
methodology for collecting data for evaluation of compliance with the
assistance of related departmental supervisors.
The Maintenance supervisor is responsible for proper maintenance of all
machinery.
EMR is also responsible for keeping all the relevant record and its up
gradation.

6.0

6.1

PROCEDURE

Evaluation of compliance

Wastewater, Air Emissions sampling and Measurement:

Detail of sampling and measurement, regarding the
wastewater along with the frequency of measurement and
parameters necessary to be monitored are listed below:
Procedure Document

EF-155a Form for wastewater analysis

EF-155b Form for air emission (Boiler & Generator) analysis

WHAT TO BE MONITORED
Sr.
No.
1

1.1
1.2
1.3
1.4
1.5
1.6
1.7
1.8
1.9
1.10
1.11
1.12
2

Parameter
Waste water

Frequenc Responsibili
y
ty
Monthly

Location

EMR

Final Effluent
Drain, (Composite
Sample)

EMR

Boiler &
Generator
Exhaust (Coal &
Oil fired)

Remarks

Temperature
pH
BOD5
COD
TSS
Sulfides
Oil & Grease
Chromium (III)
Chromium (VI)
TDS
Phenolic
Compounds
Effluent Flow
Air Emission

Monthly

2.1
CO
2.2
SOx
2.3
NOx
2.4 Particulate Matter

All these above cited parameters would be compared against the legal
requirements for gap analysis. Finally targets would be set to minimize the
prevailing gaps for the environmental improvements. Management
representative is responsible to coordinate with laboratory of environmental
sciences for managing periodic testing of wastewater, air emissions and
collecting the results for evaluating the efficiencies of treatment and
environmental compliance.

EF-4.5.2a/0
Form for Wastewater Analysis
Sr.
No.
1
2
3
4
5
6

Parameter
BOD5 (Eff)
COD (Eff)
TSS (Eff)
TDS (Eff)
pH (Eff)
Sulphide (Eff)

7
8
9
10
11

Oil & Grease

(Eff)
Temperature
(Eff)

Jan

Feb

Months
Mar
Apr

May

Jun

NEQS
80
ppm
150
ppm
200
ppm
3500
ppm
6-9
1.0
ppm
1.0
ppm
1.0
ppm
10
ppm
<300C
0.1
ppm

1.0 PURPOSE
The purpose of this procedure is to establish and outline the process for
identifying, documenting, analyzing, and implementing preventive and
corrective actions.
2.0 SCOPE
The scope of corrective and/or preventive actions covers all the significant
environmental impacts generated from significant environmental aspects of
Shan Tanneries. It deals with the occurrence of environmental impact as well
as to overcome the chances of recurrence.
3.0 REFERENCES

ISO 14001: 2004

Nonconformity,
corrective
preventive action Section 4.5.2
EMS-4.5.1
Monitoring and measurement
EMS-4.6
Management Review
EMS-4.5.4
Control of records

action

and

4.0 FORMS:

EF-4.5.3a.
Form for Preventive/Corrective Action Request
(PCAR) (Annexure-I)
EF-4.5.3b.
Form for Preventive/Corrective Action Tracking Log
(Annexure-II)

5.0 PROCEDURE
5.1

General

1. Corrective action is generally a reactive process used

problems after they have occurred. Preventive action is
proactive process intended to prevent potential problems
occur or become more severe. Action is initiated
Preventive/Corrective Action Request (PCAR) document as
vehicle for communication.

to address
generally a
before they
using the
the primary

2. Preventive and corrective action request are prepared, managed and

tracked using the preventive and corrective action database.
3. The EMR (or designee) is responsible for reviewing issues affecting the
EMS, the application and maintenance of this procedure, and any
updates to EMS documents affected by the preventive and corrective
actions.
4. The EMR is responsible for logging the PCAR into the database, and
tracking and recording submission of solutions in the database. The
requester and recipient of the PCAR are responsible for verifying the
effectiveness of the solution. The EMR is responsible for overall
tracking and reporting on preventive and corrective actions.
5. Personnel receiving PCAR is responsible for instituting the required
corrective or preventive action, reporting completion of the required
action to the MR, and assuring sustained effectiveness.

Issuing a PCAR
1. Any employee can issue PCAR. The employee requesting the PCAR is
responsible for bringing the problem to the attention of the EMR. The
EMR is responsible for determining whether a request is appropriate and
enters the appropriate information into the corrective and preventive
action database. Responsibility for resolving the problem is assigned to a
specific individual (the recipient).
2. The EMR, working with the recipient, determines an appropriate due date
for resolving the request.

5.3

Determining and Implementing Corrective and Preventive Actions

1. The PCAR is issued to the recipient, who is responsible for
investigation and resolution of the problem. The recipient is also
responsible for communicating the corrective or preventive action
taken.
2. If the recipient cannot resolve the problem by the specified due
date, he / she is responsible for determining an acceptable
alternate due date with the EMR.

5.4

Tracking PCAR
1. PCAR whose resolution dates are overdue appear on the overdue
solutions report. The EMR is responsible for issuing this report on a
weekly basis to the Production In-charge and the recipients of any
overdue request.
2. Records of PCAR are maintained in the database for at least two
years after completion of the corrective or preventive action.

5.5

Tracking Effectiveness of Solutions

1. The recipient of a PCAR, in conjunction with the requester, is
responsible for verifying the effectiveness of the solution. If the
solution is deemed not effective, the PCAR will be reissued to the
original recipient.

ANNEXURE-I

EF-4.5.3a/0
Preventive/Corrective Action Request
PCAR Number:

Issue Date:

Solution Due Date:

Name

Designation

Requested By:
Issued To:
Problem Statement: (Completed by MR)

Most Likely Causes:

(completed by

Implemented Solutions:

Results:

(completed by recipient - include dates as applicable)

(confirming effectiveness):

Name
b. Closed By
c. Closing
Date

MR)

Designation

Signature

ANNEXURE-II

EF-4.5.3b/0
Preventive/Corrective Action Tracking Log
PCAR
NO

REQUEST
BY

ISSUED
TO

SOLUTIO
N DUE
(DATE)

SOLUTION
IDENTIFIE
D
(DATE)

SOLUTION
COMPLETED
(DATE)

EFFECTIVENES
S
VERIFIED
(DATE)

PCAR
CLOSED
(DATE)

STATEMENT SHOWING FINANCIAL IMPLICATIONS FOR

UPGRADATION OF WWTL RAWAL FILTRATION PLANT
Table: 6A

A. RECURRING COST DURING PROJECT PERIOD

Particulars

1st
year

2nd
year

3rd
year

4th
year

5th
year

Tota
l

00000-Estt: Charges
.
01000-Pay
01100-Officers Pay
Two Research Assists :
( Bs.16)
Total (01100)

0.270

0.278

0.286

0.294

0.300

0.27
0

0.278

0.286

0.294

0.300

0.148

0.154

0.160

0.166

0.172

0.062

0.064

0.066

0.068

0.070

One Instrument Tech.

(Bs.11)

0.055

0.057

0.059

0.061

0.063

One lab. assist:(Bs.7)

0.043

0.044

0.045

0.046

0.047

One lab. Attendant

(Bs.1)

0.043

0.044

0.045

0.046

0.047

1.42
8
1.42
8

01200 Pay of other staff.

Two lab. technicians
(Bs.15)

0.80
0
0.33
0
0.29
5
0.22
5

One office Boy (Bs.1)

0.22
5
Total (01200)

0.363

0.375

0.387

0.399

02000 Regular Allow:

0.35
1
0.080

0.080

0.080

0.080

0.080

03000 Other Allow:

0.020

0.020

0.020

0.020

0.020

Total (2000+3000)

0.100

0.100

0.100

0.100

0.100

Total Establishment
Charges
50000 59900 O&M
Charges
Grand Total

0.721

0.741

0761

0.781

0.799

0.150

0.150

0.200

0.200

0.87
1

0.891

0.961

0.981

0.200
0
0.999

1.87
5
0.40
0
0.10
0
0.50
0
3.80
3
0.90
0
4.70
3

Sampling

INTERIM ARRANGEMENT FOR SAMPLE TAKING AND

TRAINING OF STAFF
Training for taking water samples was imported to the staff of
water testing laboratory. Selective water samples from surface
and ground water sources were drawn as per plan given
hereafter:
a) Surface water source of Rawal Lake Filtration Plant (RLFP).
I)
ii)
iii)
iv)

RW-1
TW-1
WW1-1
CW -1

Raw water interring RLFP.

Treated water at RLFP.
Water Works I (Chittee Tanki).
Consumer End.

b) Ground Water Source. (Covering Zone VII)

I)
II)
III)

FP-1
PW-1
HP-1

Tube well No. 116 with filtration Plant

Tube well No. 117 Plain Tube well
Tube well No. 126 with hypo
Chlorinator.

Two water samples form each site were drawn, one for
Bacteriological test and other for Physical, Chemical and Heavy
Metal analysis.
The water samples were got tested from PCRWR of which results are given in
attached sheets. Results indicates that in raw water of Rawal lake entering
the filtration plant elevated levels of total coli form, fecalcoliform were
detected but E-coli were found negative, showing contamination, whereas
treated water at filtration plant, water works -1 and consumer end found free
form contamination.