KEMBAR78
Counseling Discussion Guide With Script | PDF
Scribd
Upload
148 views3 pages

Counseling Discussion Guide With Script

This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

Uploaded by

john benedict reguindin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
148 views3 pages

Counseling Discussion Guide With Script

This document provides a script for counseling discussions with employees. It outlines six steps: 1) describe the problem specifically and state why you are having the discussion, 2) indicate your concern and ask for help solving the problem, 3) discuss details and listen to the employee's perspective, 4) ask the employee for suggestions to improve the situation, 5) decide on specific actions and communicate them, and 6) summarize the conversation and schedule a follow up, expressing confidence while discussing consequences if improvements are not made. The script offers suggestions for phrases to use at each step of the counseling process.

Uploaded by

john benedict reguindin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
You are on page 1/ 3

COUNSELING

DISCUSSION SCRIPT

1. Describe the problem in a non-threatening manner. Be specific. Get to the point.


Suggestions
The purpose for this meeting is
I asked you here to discuss
I want to spend some time discussing how you

State why you are having this conversation. Suggestions.

I have a concern about


A problem has occurred in

Describe what you know. Suggestions.


I saw
When I was told, I looked into the issue by

2. Indicate your reason for concern and ask for help in solving the problem.

Describe how you feel about what you know. Suggestions.

I am very concerned aboutbecause


I do not think it is right thatbecause
I am upset that errors in the function keep occurringbecause

3. Discuss details and probe for causes. . Listen openly and respond empathetically.

Encourage the other party to give their side of the story. Suggestions.

Now, thats what I know but what is your view


Is that the way you saw it
OK, now what is your reaction?

Ask as many questions as you need to understand the situation from the other persons
perspective. Suggestions.

Well, how do you know that


And then what happened?
If you did that, then why did

COUNSELING
DISCUSSION SCRIPT
COUNSELING DISCUSSION SCRIPT
4. Ask the employee what can you do to improve or change this situation? PAUSE!!
Discuss alternatives for solving the problem. Suggestions.

What do you suggest as a way to address this issue

5. Decide on specific actions to be taken, when and communicate that to the other party.
Suggestions.

I believe you must


In the next meeting, as Point 4 in the agenda, you will

COUNSELING DISCUSSION SCRIPT


6. Summarize the conversation. Schedule a follow-up meeting. Express your confidence in
the employee. Discuss consequences if there is no improvement. Suggestions.

Lets recap, you willand I will

Follow up. Suggestions.

I will contact you next


This sounds like a good plan and I believe you have the ability to do it, however if this
does not work, I will

COUNSELING DISCUSSION SCRIPT

You might also like