Steps Approaches Description Date Assessment Reflection
1 Creating the questionnaires and Oct 16 - Send out the questions to Amanda and The idea feedback for each question
brainstorming the solutions with Jessica for them to consider before the should be more than two or three points. I
peers. meeting. am waiting for their feedback in regards of
1: Any distractions during - Amanda was fine with taking a look of whether those questions covered any
communication? Any duplicated those questions. issues we have encountered and the
work has been done due to Jessica is away for a business trip. I will be applicability.
ineffective communication? Do contacting with her via Whats App. She was
we have support? very happy to involve in my project.
2: Any actions that we could
attack the concerns?
3: potential impact (short run
and long run) of the action
which might impact our
resources, policies or assets.
4: Make a list of what we need
to do and identify the
participants.
Oct 17 - Asking them whether they have reviewed I am very hesitated if we could gather the
questions useful thoughts before the deadline for us
- Would like to gather some thoughts to start the meeting. It seems everybody is
before next Monday. very busy.
I have found one of our staff members who
worked closely with us would like to If our previous staff member could give us
contribute some suggestions. some feedback, the concerns will be more
convincing.
Oct 18 Issues happened today at office, two staff The issue needs to be address as soon as
members were arguing due to the mistakes possible and open talk between peers
happened during the work. This is the needs to establish.
typical issue of lack of communication.
Peers did not pay much attention on listen
to others which might cause
misinterpretation and misunderstanding.
Oct 19 Amanda has gotten back to me, and she I indeed agreed with Amanda about her
shared some concerns with me in regards concern. I feel that we are isolated and
to office communication efficiency. lack of enough support.
She feels that: Sometimes information shared to the
- Information is not shared correctly public is not entirely correct which might
- Lack of weekly meetings causes team confuse.
member can only work on him/herself.
- Senior team support is not sufficient However, sometimes people are just afraid
of voice up.
Short-term impact:
- Confusion with no standard answers
to our clients
- Time consuming and inefficient
Long-term impact
- Companys image and reputation will
turn down.
She suggests that we shall have:
- Weekly summary in our department
- Weekly meeting shall include all the
staff members
Initiator: Office manager
Decision maker: department Principal
Participants: staff members
2 Literacy review and internet Oct 1: Effective Communication Between The on-line resources clearly
resources 23rd- Workplace Peers demonstrated the solutions and
-Whether provide resolution? http://smallbusiness.chron.com/effective- suggestions to attack the problem.
- Whether the suggestions applied Oct 30th
communication-between-workplace-peers- The review is posted on the blog.
to actual cases?
712.html
Any solutions fit the best?
2: 7 Ways to Communicate Better with
Your Coworkers
https://www.samepage.io/blog/7-ways-
communicate-better-your-coworkers
3: How can I Communicate Better at the
Office
https://lifehacker.com/how-can-i-
communicate-better-at-the-office-
1001505647
4: Organizational Communication:
Challenges for the New Century by
Elizabeth Jones, Bernadette Watson, John
Gardner, Cindy Gallois
5: 4 Types of Communication Challenges in
Multicultural Organizations by Shina Neo,
July 22, 2015
6: Communication Skills for Workplace
Success by Alison Doyle, Aug 24th, 2017
7: Effective Communication:
Communication Skills written by team
FME, 2013, ISBN: 978-1-62620-962-6
8: Youtube Video by Dr.Lani Nelson-Zlupko:
Effective Communication in the Workplace
3 Discuss the possible solutions with
peers in the office and SRL
classmates via multiplemedia
(skype, twitter, Linkedin, blog)
4 Personal overall review including
communication channel, peer
support and identify any areas have
to be pay more attention in the
future.
