ITCD212 IT COMMUNICATION
SEMESTER 2, 2017/2018
ASSIGNMENT 1
Students Particulars:
No. Name Student ID
1. Lavanyah Prabu DC95747
2. Sangeetha Mahendran DC95781
Due Date : 17.11.2017 Lecturer : Mr. Nur Hilmy Bin Mohd Hannif
PART A - Business Letters (1)
Chakra Catering Services
9, Jalan Puteri 7/11,
Bandar Puteri, 47100 Puchong, Selangor
Phone : 03-8060 2991 email : chakra@aol.com
11 November 2017
Ms. Hwa Pui San Panisha
Dory Fisheries Enterprise,
11 Wallaby Street,
47100 Puchong,
Selangor.
Dear Ms. Panisha:
It was our pleasure to serve your company during the annual dinner on 30th of October 2017. We
hope that our cuisine and service was satisfactory and that you were pleased with having selected
the Chakra Catering Services for this event. We are always anxious to improve our high
standards and would appreciate your comments or suggestions about the service we provided, as
we continue to strive to offer the best possible experience to all of our guests.
I am enclosing a card that will entitle you and your party to a 10 percent discount on your next
catering service from us.. Please take a moment to call ahead to book the date for cater. This is
also to ensure that we are able to provide our best service to you. We hope to see you again soon.
My sincere appreciation of your patronage cannot be overstated. I want to assure you that we
will continue to do all we can to justify your confidence in Chakra Catering Services.
Thank you for giving us the opportunity to serve you.
PART B - Short Reports (I)
TO : Hwa Pui San Panisha DATE : 1st DECEMBER 2017
Owner
FROM : Jackie Chan SUBJECT : Analysis of household
Manager appliances sales,
October and November
As we agreed at our monthly meeting on October 4, here is my analysis of the household
appliances sales for two months. Below is a record of household appliances sales for the month
of October and November that I have put in a table for easier comparisons.
Recommendations
Based on the figures in the table above, I recommend that we do the following
1. Do not further order stocks for gas ranges and dehumidifiers or limit the products in inventory
2. Order more refrigerators and washers to maintain the monthly stock.
3. Sell kitchen appliances in packeges and promote purchase with purchase discount program.
Please give me your reactions within next week. It shouldn't take more than a few days to
implement these changes.
