Job Title: Chief Operating Officer Category of Employment: Full-time
Department: Chief Administrative Suite Direct Supervisor: CEO
(C-suite)
Job Summary:
The Chief Operating Officer (COO) manages the daily operations of the company and routinely reports to the
CEO. The COO ensures that the development, design, operation, and improvement of all business operations
are adequate and effective.
Essential Responsibilities and Duties:
Maintaining general knowledge of all company operations—including auditing accounts, employees,
internal issues, clients, tariffs, and marketing and sales topics
Assisting the CEO in the development of organization policies and goals that cover operations and
personnel
Establishing performance goals and assessing policies for C-suite executives
Appraising and evaluating the results of overall operations regularly and systematically
Organizing and distributing incoming resources with the aim of creating maximum value
Resolving in-house problems and determining issues between the company and rail carries/vendors
Developing and maintaining customer relations for future support and information by corresponding with
clients on a regular basis
Leading and directing operations and new business coordination, including organizing and leading weekly
meetings with auditors
Prioritizing customer, employee, and organizational requirements
Retrieving access to client accounts/programs and obtaining new clients and accounts
Assisting with access or logic issues while simultaneously auditing personally assigned accounts
Training rail auditors and helping employees meet the established performance goals set by the company
Supervising auditing accounts and sending weekly reports
Keeping up with current events in the transportation industry
Required The COO has a minimum of five years of auditor experience, including three years as a
Qualifications: trainee and two years as an apprentice. Advanced Microsoft Access knowledge is
required, along with excellent interpersonal, communications, public speaking, and
presentation skills; a solid working knowledge of strategic planning; and the ability to
generate respect and trust from staff and external constituencies.
Work Environment Quiet office environment working inside during typical office hours from Monday to
Conditions: Friday with occasional travel
1
Job Title: Office Manager Category of Employment: Full-time
Department: Chief Administrative Suite Direct Supervisor: CEO
(C-suite)
Job Summary:
The Office Manager preserves company operations by maintaining effective office procedures, organizing and
coordinating company finances, and supporting staff.
Essential Responsibilities and Duties:
Processing accounts payable, accounts receivable, and customer billing
Managing the shipping, processing, and receiving of client bills and tariffs
Addressing and solving issues with client billing and financing in relation to the company
Directing the hiring process from start to finish, including acting as liaison between the new employee
and the company
Training pre-audit employees and overseeing the Data Entry Manager
Working with CEO on accounting and business-related procedures
Coordinating with COO on audit support to ensure proper auditing procedures
Managing payroll, employee working hours, quarterly bonuses, and raises
Resolving issues with payroll, office environment, and employees
Maintaining office policies
Paying company bills and utilities, handling company funds, purchasing office-related supplies, and
running necessary errands
Required The Office Manager must have Microsoft Access and Peachtree knowledge; excellent
Qualifications: leadership, time management, decision making, communication, and organization skills;
and the ability to generate respect and trust from staff and external constituencies.
Work Environment Quiet office environment working inside during typical office hours from Monday to
Conditions: Friday with occasional travel
2
Job Title: VP Sales & Marketing Officer Category of Employment: Full-time
Department: Chief Administrative Suite Direct Supervisor: CEO
(C-suite)
Job Summary:
The VP Sales & Marketing Officer provides leadership and coordination of company sales and marketing
functions.
Essential Responsibilities and Duties:
Representing the company at promotional trade shows and shipping conferences around the country
Coordinating all aspects of the company's involvement with trade shows and conferences—including
choosing each event, booking travel arrangements, and deciding the company's sponsorship level
Developing professional relationships with potential industry partners to add quality new clients
Acting as customer liaison between clients and company
Working in conjunction with the C-suite to develop new sales strategies and marketing techniques
Partnering with the creative team to help develop handouts, brochures, signage, and marketing material
Managing email marketing campaigns and social networks
Providing real-time content from every event to feed the company's social networking profiles
Directing and overseeing the company marketing function to identify and develop new customers for
products and services
Supervising the preparation, issuance, and delivery of sales materials, exhibits, and promotion programs
Promoting positive relations with partners, vendors, and distributors
Staying abreast of the latest developments within the shipping industry and the company's internal
process
Required Advanced Microsoft Access, Outlook, MailChimp, and Trello knowledge
Qualifications:
Work Environment Quiet office environment working inside during typical office hours from Monday to
Conditions: Friday with extensive travel
3
Job Title: Rail Auditor Category of Employment: Full-time
Department: Rail Administrative Suite Direct Supervisor: Rail Team Lead
Job Summary:
Rail Auditors manage assigned accounts by arranging, organizing, and filtering data to identify inconsistencies,
overcharges, errors, and duplications.
Essential Responsibilities and Duties:
Performing all tasks associated with assigned paper and electronic rail accounts
Filing claims to make minimum weekly, monthly, quarterly, and annual goals with basic information and
backup documentation
Canceling or rebutting declinations for rejected claims
Managing multiple monthly and quarterly accounts containing large amounts of data
Collaborating with other auditors for single accounts, including working with management to
systematically review processes and operations
Maintaining current client pricing and requesting updates and refund information
Preserving open communication with clients, management, and auditors
Contacting clients regarding specific bill or claim questions
Obtaining, analyzing, and evaluating accounting documentation, previous reports, data, and freight bills
Recognizing areas where there are inefficiencies and suggesting improvements, such as new company
processes or safety net queries
Manipulating data, including writing queries, in rail accounts to extract potential claims and highlight
areas of investigation
Working directly with COO and CTO on importing and preparing new rail data
Ensuring all necessary public tariffs are up-to-date and notifying claims department to download missing
publications
Assisting in the training of new rail auditors
Staying current with client pricing, current events in the transportation industry, client business
operations, transportation/industry rules and regulations, and freight bill expiration
Brainstorming ideas to use in auditor training and presenting ideas to upper management
Submitting weekly social media articles; contributing glossary terms and wiki additions; and sharing audit-
and industry-related news and information
Required Must have working Microsoft Access and Electronic Data Auditor Interface (EDAI)
Qualifications: knowledge and possess good analytical, organizational, writing, Algebraic, and
communication skills while working with considerable data. All new rail auditors must
read Transportation Law I within the first year.
Work Environment Quiet office environment working inside during typical office hours from Monday to
Conditions: Friday
4
Job Title: Claims, Contracts, and Tariffs Clerk Category of Employment: Full-time
Department: Administrative Support Direct Supervisor: Auditing Support
Team Lead
Job Summary:
The Claims and Contracts Clerk manages claims, contracts, tariffs, pricing documents, acknowledgements,
declinations, rebuttals, suspense notices, cancelations, statements, and other paperwork from start to finish.
Essential Responsibilities and Duties:
Preparing and processing claims on behalf of the client, including any subsequent paperwork
Updating the company database by entering and scanning paperwork and backup information
Sending paperwork to corresponding clients and carriers
Assisting the CEO in negotiations with partner pre-audit contract company and carriers, including acting
as customer service representative for the company
Sending contract drafts to carriers and creating documents for signature
Building electronic files for new carriers, updating certificates as needed, and ensuring information is up-
to-date
Managing the company tariff library, including retrieving public pricing from carrier websites and
updating private pricing daily or quarterly as needed
Fulfilling auditor requests for specific tariff/pricing documents supplementing the tariff library
Compiling paper and electronic railroad and truck audit materials and distributing to auditors to maintain
up-to-date client knowledge
Assuming office manager and data entry manager responsibilities as needed
Assisting office manager in training new data entry clerks
Managing logins and passwords for client websites and acting as the point of contact for updates
Notifying truck and rail auditors with new logins and passwords
Handling daily office mail processing, including shipping and receiving
Required Must have advanced Microsoft Access and PaperVision knowledge and an excellent
Qualifications: ability to follow instructions. Must have typing and 10-key skills.
Work Environment Quiet office environment working inside during typical office hours from Monday to
Conditions: Friday
