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Cisco Jabber Voicemail Setup Guide | PDF
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Cisco Jabber Voicemail Setup Guide

Cisco Unity Connection must be configured to allow Cisco Jabber to access voicemail services. This includes starting required services, editing user password settings to allow web access, providing users with access to the web inbox via class of service settings, and enabling API configuration settings to allow access to messages and attachments.

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207 views2 pages

Cisco Jabber Voicemail Setup Guide

Cisco Unity Connection must be configured to allow Cisco Jabber to access voicemail services. This includes starting required services, editing user password settings to allow web access, providing users with access to the web inbox via class of service settings, and enabling API configuration settings to allow access to messages and attachments.

Uploaded by

sager narendra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Configure Cisco Unity Connection for Use with Cisco Jabber

You must complete some specific steps to configure Cisco Unity Connection so that Cisco
Jabber can access voicemail services. You should refer to the Cisco Unity Connection
documentation for instructions on general tasks such as creating users, passwords, and
provisioning users with voicemail access.

Remember Cisco Jabber connects to the voicemail service through a REST interface and
supports Cisco Unity Connection release 8.5 or later.

Procedure

Step 1 Ensure the Connection Jetty and Connection REST Service services are started.
a. Open the Cisco Unity Connection Serviceability interface.
b. Select Tools > Service Management.
c. Locate the following services in the Optional Services section:
• Connection Jetty
• Connection REST Service

d. Start the services if required.


Step 2 Open the Cisco Unity Connection Administration interface.
Step 3
Edit user password settings.
a. Select Users.
b. Select the appropriate user.
c. Select Edit > Password Settings.
d. Select Web Application from the Choose Password menu.
e. Uncheck User Must Change at Next Sign-In.
f. Select Save.
Step 4
Provide users with access to the web inbox.
a. Select Class of Service.
The Search Class of Service window opens.
b. Select the appropriate class of service or add a new class of service.
c. Select Allow Users to Use the Web Inbox and RSS Feeds.
d. In the Features section, select Allow Users to Use Unified Client to Access Voice
Mail.
e. Select all other options as appropriate.
f. Select Save.
Step 5
Select API configuration settings.
a. Select System Settings > Advanced > API Settings.
The API Configuration window opens.
b. Select the following options:
• Allow Access to Secure Message Recordings through CUMI
• Display Message Header Information of Secure Messages through CUMI
• Allow Message Attachments through CUMI
c. Select Save.

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