SAP Intelligent Robotic Process Automation:
The Automation Our Customers Deserve
Sebastian Schroetel & Harsha Bhat, SAP
ASUG82350
May 7 – 9, 2019
About the Speakers
Sebastian Schroetel Harsha Bhat
• Head of Intelligent RPA, SAP • Solution Owner Intelligent RPA, SAP
• Innovation Development since 10 • Customer Engagements and GTM for 13+
years years
• Hobby MTB Downhill pilot • Life = tennis racquet + a mountain to hike
Twitter: @sebschroetel Twitter: @itsharshabhat
E-Mail: sebastian.schroetel@sap.com E-Mail: harshavardhan.bhat@sap.com
#1
Business
Process
Company
#1
Business
Process
Automation
Company
Key Outcomes/Objectives
1. Discover what is Intelligent RPA
2. Understand Intelligent RPA business benefits
3. Engage your Intelligent RPA journey
Agenda
• The Intelligent Enterprise and RPA
• SAP Intelligent RPA
• What does SAP Intelligent RPA do differently?
• SAP Intelligent RPA Demo
Intelligent Enterprises elevate employees
Productivity Industrial Business Process Digital Intelligent
Automation Automation Transformation Enterprises
High Value Tasks
Repetitive Tasks
Automation
1960s - 1980s 1990s - 2000s 2000s - 2010s 2010s - 2020s Time
The Intelligent Enterprise Framework
What is SAP Intelligent RPA?
SAP Intelligent Robotic Process Automation (RPA) accelerates digital transformation of
business processes by automatically replicating tedious actions that have no added value.
Unattended Attended
Fully automated process, where robots Partially automated process, where robots
are working autonomously with human are co-working with humans, also called
supervision only Robotic Desktop Automation (RDA)
SAP Intelligent RPA : Use case selection
Focus Area Criteria
• consolidate and manipulate data from multiple data sources, such as excel, Manual & repetitive
vendor portal, SAP systems
Collect Data
• multiple applications touched by the user during process execution. E.g.
excel, outlook, web application, S/4HANA, ECC, non-SAP systems
High volume
• Approval / follow-up with multiple stakeholders
Collaborate, • workflow trigger
trigger user
• automatic service ticket resolution
action and
communicate • monthly reports
Multiple systems
• email integration
• process can be accelerated and improved by a digital assistant. For example
the integration of chat bots and RPA bots to perform operational work on Workaround for
Improve user
productivity user’s behalf. native integration
• part of the processes are completely executed by bots, e.g. 24/7 execution
SAP Intelligent RPA can automate…
Shared Service Financial Customer Service Operation Data Management
Automation Transformation Automation Automation
Execute faster, reduce Faster financial closing, Increase customer Manual task Faster onboarding for
errors, optimize lower manual efforts & satisfaction and higher automation, monitoring employees and
processes & resources optimize resources throughput & visibility customers, consistent
by automating manual master data
tasks
• Manage payment advise • Financial Closing • Customer onboarding • Purchase Order automation • Data migration and entry
• Financial closing task list • G/L allocation • Return tasks • Supplier classification & • New employee onboarding
automation segmentation
• Cash operations automation • Sales quotations, order • Contract data maintenance
• Manage bank statements processing and data entry • Master data management
• Asset accounting operation
• Claims processing • Automating work orders and • IT service ticket assignment &
• Bank integration with FSI
change requests resolution
• Populating subcontracting
forms
• Intercompany SO processing
How can RPA generate Business Value?
Improve operations
to mobilize resources for high-value tasks at lower costs
Increase service quality
to reduce cycle times for revenue generating transactions
Increase compliance
and analysis capabilities (through e.g. well-documented audit trails)
Reduce human errors
and gain speed and efficiency
Success Story : Online Bank – 200+ people save
80% time for customer onboarding
The problem: The RPA solution:
Very complex customer • Deploy 200+ Attended RPA bots
onboarding process • Reduction in handling time > 80%
• 12+ applications • Production in 6 weeks
• 30+ manual steps • Better customer satisfaction
Processing time reduced
from 25 min to < 5 min
Applications Time to Market
12+ 6 weeks
Intelligent End-to-End Automation
Interact Execute Optimize
Intelligent RPA Machine Learning (ML)
Chatbots to interface and hand-over Multiple bot workflows for execution Self-learning bots with dynamic
to execution bot (attended +unattended) adaptability
Performing Tasks Learn from exceptions
Vision : SAP Intelligent RPA seamlessly integrated
SAP Intelligent Robotic Process Automation
Unified cloud solution including on-premise automation tools
✓ Third-party tools
✓ Non-SAP systems
SAP C/4HANA
✓ Legacy applications
✓ Web applications
✓ Internet portals
Capture the Assemble skills Mimic the user Check health
process flow to bots and repeat and expedite
SAP Leonardo Intelligent
Technologies
SAP Intelligent RPA Makes a Key Difference
Automation
Content pre-built ➢ Cross-Application / Cross-LoB solution
➢ Best-in-class integration with SAP applications
Non-SAP applications
➢ Hybrid cloud & on-premise RPA solution
SAP
applications ➢ Full Attended & Unattended RPA capabilities
➢ Flexible pricing with subscription & pay-as-you-go
➢ One integrated offering for end-to-end automation:
Intelligent RPA + Machine Learning + Conversational AI
Example: Accounts Payables
Outlook
SAP Leonardo Machine Learning
Document Information Extraction Service
ML APIs
SAP S4/HANA
UI or APIs
SAP’s Intelligent RPA Demo
Intelligent Process Automation with SAP Leonardo
Thinking / Decision Making
Machine Learning
Listening & Speaking
SAP Conversational AI
Acting
SAP Intelligent RPA
At the heart of your business
Intelligent Applications
Roadmap and Vision of SAP’s Intelligent RPA
Release 1 – Q2 2019* Release 2 - Q3 2019* Release 3 - Q4 2019* Release 4 - Q1 2020*
• Deliver core framework for • Enhance bot building through • Expand bot creation and • Provide further recording and
Intelligent RPA process recording runtime environment to deepen integration capabilities to cover
integration with SAP LoB entire SAP technology portfolio
• Integrate desktop automation • Integrate cloud runtime for
products
scenarios Intelligent RPA • Conduct PoC for Process
• Introduce marketplace for out- Mining/Process Visibility
• Identify S/4HANA automation • Integrate Conversational AI and
of-the-box industry best
scenarios Machine Learning • Bot stability using Computer
practices
Vision
• Provide connectors for desktop • Identify SuccessFactors
• Handle unstructured data for
tools, MS office, third-party automation scenarios • Introduce machine learning-
end-to-end automation
systems, web applications based bots for exception handling
• Identify pre-built content for
• Integrate with SAP Cloud Platform
wider SAP portfolio
Workflow Service (SAP BPM)
Exchange / discuss your priorities with SAP
Is our Intelligent RPA What would make you choose
solution exciting for you? SAP for RPA?
What is most important for Are you open for
you in an RPA solution? co-innovation with SAP?
Visit our Topic Station – PL824
Take the Session Survey.
We want to hear from
you! Be sure to complete
the session evaluation on
the SAPPHIRE NOW and
ASUG Annual Conference
mobile app.
Presentation Materials
Access the slides from 2019 ASUG Annual Conference here:
http://info.asug.com/2019-ac-slides
Q&A
For questions after this session, contact us at sebastian.schroetel@sap.com,
harshavardhan.bhat@sap.com or in general at rpa@sap.com .
Let’s Be Social.
Stay connected. Share your SAP experiences anytime, anywhere.
Join the ASUG conversation on social media: @ASUG365 #ASUG
