Questions 1-2 refer to the following form.

WILPONT ASSOCIATES, INC

Product Return Form
Dear Customer:
Wilpont Associates, Inc., produces our games and puzzles with the utmost care. However, if a
product is damaged, or you are not satisfied for any reason, please return the item with the receipt
and this completed form. A replacement will be shipped to you from the factory free of charge, or
your account will be credited.
Name: George p Silva
Address: 2036 Water Street, Lowry, MO 64763
Problem description: Parts of the item are missing.
Action requested: Replacement Credit account

1. What product did Mr. Silva most likely buy? 2. What problem is Mr. Silva reporting?
(A) An accounting book (A) Some pieces were not included.
(B) A piece of clothing (B) Some instructions are incorrect.
(C) A bicycle (C) The wrong product was delivered.
(D) A game (D) The product was damaged during
shipping
Questions 3-4 refer to the following invoice.

Sun and Moon Textiles

2-10-28 Ginza
Chuo-ku, Tokyo 104 - 0061
Phone: (03) 5555-0083
E-mail: sunandmoontextiles@vendor.jp
Sold To: Ship To:
Interior Designs Manhattan Interior Designs Manhattan Warehouse
39 E 40th St. 500 Canal Boulevard #150
New York, NY 10016 New York, NY 10013
Invoice #: 51001002 Order Date: 3 December
Invoice Date: 5 December Export Date: 10 December
Delivery Type: Express Air Expected Delivery Date: 15 December

Product Description Product Number Quantity Unit Cost Total

“Slumber” Comforter 00112 30 $65.00 USD $ 1,950.00 USD
“Slumber” Pillowcase Set 00113 30 $25.00 USD $ 750.00 USD
(2 cases per set)
Shipping $ 523.00 USD
International Shipping Invoice
Total $3,223.00 USD

3. When is the purchase scheduled to arrive? 4. What is indicated on the invoice?

(A) On December 3 (A) The order was placed online.
(B) On December 5 (B) Payment will be due on delivery.
(C) On December 10 (C) Charges have been added for shipping.
(D) On December 15 (D) The products will be delivered to multiple
locations.
Questions 5-6 refer to the following invoice.

Petunia stationery
We have everything your office could possibly need.
999 Main street, Des Moines, Iowa
Tel: 293-2394 Fax: 293-2395
Customer: Harold Marley
Address: 41 Brighton St., Des Moines, IO
Telephone: 954-4502
Order Placed: Tuesday, March 23
Order Sent: Tuesday, March 23
Order Number: 454-5055

Amount Cost/Uni
Item Description Item Number Total Cost
Ordered t
Staples (Box of 1,000) 565595 3 $2.00 $6.00
Copy Paper (Box of 5,000) 965686 2 $22.00 $44.00
Number 2 Pencils (Box of 10) 103434 10 $5.50 $55.00
Black Ballpoint Pens (Box of
249558 4 $9.00 $36.00
20)
Blue Ballpoint Pens (Box of
249560 3 $9.00 $27.00
20)

Subtotal: $168.00
Shipping Fee $12.00
Total: $180.00

5. How many pencils were ordered? 6. What is the order number of the least expensive
(A) 10 item?
(B) 60 (A) 103434
(C) 80 (B) 249558
(D) 100 (C) 565595
(D) 249560
Questions 7-8 refer to the following online form.

7. Why did Mr. Khan complete the form? 8. What does Mattress Mavens promise to do?
(A) To ask about a delivery policy (A) Reduce the shipping fee for small
(B) To complain about a mattress he mattresses
purchased (B) Respond to messages within one day
(C) Complete the information below to
To request a discounted price for a contact our customer
(C) service
Refer department.
a truck-rental We will
agency
reply to your
mattress inquiry within 24 hours, seven days a
(D)week.
Repair any mattress that is damaged in
(D) To find out the location of a factory transit
First Name: Rishi
Surname: Khan
E-mail: rishikhan@lrxmail.net
Subject: Snooze Comfort--Style 4508

Message:
I am interested in purchasing a king-size mattress, style number 4508. Your Web site
mentions that shipping charges are calculated based on the delivery destination. Could
I pick up the mattress myself in order to avoid this fee? I live about one hour away from
your warehouse, and I own a truck that can easily accommodate a large mattress.
Thank you.

Questions 9-10 refer to the following form.

Kuala Lumpur International Express Service

Delivery Attempt
To: Insook Park Date: May 17 Tracking Number: KES5022
We’re sorry we missed you. Please see below for the status of your delivery.
______________________________________________________________________________________________________________

 You must sign for your package. Sign here: ____________________________________________________

Then leave this form in your mailbox.
______________________________________________________________________________________________________________

 Someone must be present for delivery and to sign for your package. We will attempt to deliver
your package again tomorrow between the hours of 10 A.M. and 2 P.M.
______________________________________________________________________________________________________________
 This is our second attempt to deliver your package and obtain your signature. Please call us
at 03-2522-6423 or go to www.kliexpressservice.com to schedule pickup or delivery. You will
need to reference your tracking number.
9. What is indicated about the package? 10. What is Ms. Park asked to do?
(A) It was damaged during shipping. (A) Obtain a tracking number
(B) It must be picked up at the post office. (B) Contact a delivery company
(C) It could not be delivered previously. (C) Leave a document in her mailbox
(D) It does not require a signature. (D) Pay an overnight delivery fee
Questions 11-12 refer to the following form.

Caivano Printing Services

Level 4, 468 Wickham Street
Sydney NSW 2001
Work Order Form
Date of order: 20 September
Employee Name: Amelia Cates
Date of pickup: 1 October, between 2 P.M. and 3 P.M.
Customer Information:
Name: Johanna Garza
Organization: Sydney Medical Research Forum
Phone: 5555-9823
Instructions:

The customer sent the graphic electronically; see e-mail of 20 September with subject
line “Garza order.” She asked for the image to be enlarged enough that all words and
numbers can be seen clearly from about 3 metres away.
Prints:
Four standard medium posters

Special Notes:

The customer needs these items for a conference on 2 October, so she stressed that they
absolutely must be ready on time. She paid in full on 20 September with her
organization’s credit card.

11. What did Ms. Garza ask Caivano Printing 12. What is true about the posters?
Services to do? (A) They are not a standard size.
(A) Call her when an order is ready (B) Ms. Garza still owes money for them.
(B) Use certain colors in a printing job (C) Each conference participant will receive
(C) Ensure that text is visible from a distance one of them.
(D) Reprint posters to correct a mistake that (D) Ms. Garza will pick them up the day
was made before a conference.
Questions 13-15 refer to the following Web page.

Young Roboticists Canada lets kids experience the exciting world of robotics! Our
courses motivate young learners through hands-on experiences constructing
robots in laboratory settings. We offer a wide variety of options for children ages 7-
15, including after-school and Saturday courses as well as summer camps.
The courses at Young Roboticists Canada are created by top-rated professors and
professional roboticists from around the world. Visit the Instructors page to learn
more about their research. In addition, many of our participants have received
scholarships to study computer science at prestigious universities and have gone
on to work for top companies.
Registering your child is easy. Higher-level courses build on information learned in
our introductory courses, so read the course descriptions to ensure that your child
meets all prerequisites. Then select the course that fits your child’s interests and
complete the online form. Seats fill up quickly, so be sure to register at least one
month before the course begins.

13. What is NOT indicated about Young 15. What are parents asked to do?
Roboticists Canada? (A) Complete scholarship applications
(A) Its participants have received university (B) Check course requirements
scholarships. (C) Attend an information session
(B) It teaches children how to build robots. (D) Purchase some equipment
(C) It prepares children for international
competitions.
(D) It gives young students the chance to
work in a laboratory.

14. What is mentioned about the instructors?

(A) They provide references for their students.
(B) They give tours of their laboratories.
(C) They are involved in research.
(D) They have written many publications.
Questions 16-18 refer to the following Web page.

The retail businesses listed below are committed to helping the San Remo Ecological
Conservancy (SREC) achieve its mission of promoting, sustaining, and enhancing San
Remo’s natural charms. —[1] —. That is why they allocate 5 percent of the net sales
they generate each Tuesday to the organization. — [2] —. Everyone who shares our
goals and principles is encouraged to support one or more of these businesses as a
customer on this day. —[3] —.
Despite our best efforts to keep this list as current and accurate as possible, oversights
may occasionally occur. — [4] —.
Participation in this program provides businesses with an opportunity to show the
community that they care about the environment. They may also be eligible for a
reduction in their tax bills. Interested in partnering with us as a business donor? Call
Gina Kaufman at 555-0133.

16. On the Web page, what does the SREC ask its 18. In which of the following positions marked [1],
individual supporters to do? [2], [3], and [4] does the following sentence best
(A) Help it attract more businesses to San belong?
Remo “Should you notice that information is missing,
(B) Volunteer to clean up the local please contactdonors@srec.org.”
environment (A) [1]
(C) Shop at certain stores on Tuesdays (B) [2]
(D) Suggest changes to its mission (C) [3]
(D) [4]

17. According to the Web site, what is one benefit

for businesses that partner with the SREC?
(A) Discounts on products
(B) Positive publicity
(C) Free nature tours for staff
(D) Membership on the SREC board
Questions 19-21 refer to the following itinerary.

Falcon Air
Itinerary
Passenger Name: Ms. Naomi Strauss Reservation Code: ERE6095

Flight Departure Arrival

From Cabin To
Number Time Time

Zurich FA394 Economy 2:15 P.M. Barcelona 4:05 P.M.

Barcelona FA211 Economy 10:30 A.M. Paris 12:25 P.M.
Paris FA95 Business 4:20 P.M. Copenhagen 6:10 P.M.
Copenhagen FA575 Economy 7:10 P.M. Zurich 8:50 P.M.

Please print this document and present it at the check-in counter. You may check in 2 bags
weighing up to a total of 20 kilograms. For each additional bag you check in, you will be
charged 50 euros. If you exceed the weight allowance, you must pay an additional 7 euros per
kilogram.

This ticket may only be used by the passenger whose name is on it. It may not be transferred.
This is a nonrefundable ticket, but it may be changed 1 time with no financial penalty.

19. Which flight departs in the morning? 21. According to the ticket, which statement is
(A) FA95 correct?
(B) FA211 (A) The passenger will sit in the same cabin on
(C) FA394 every flight.
(D) FA575 (B) The passenger is traveling with another
person.
(C) The passenger may change a flight on the
ticket.
(D) The passenger can get a full refund on the
ticket.

20. How many kilograms of luggage may a

passenger check in for free?
(A) 7 kilograms
(B) 20 kilograms
(C) 40 kilograms
(D) 50 kilograms
Questions 22-24 refer to the following instructions.

Thank you for purchasing a Safety Pro Car Seat from the Whitman Corporation. Car seats can
only protect your children when they are installed properly, so please carefully read and then
follow the instructions below.
 Do not install this car seat in the front seat of your vehicle. It is meant only to be
installed in the back seat.
 If your child weighs fewer than 10 kilograms or is 18 months of age or younger, the car
seat should be positioned facing the rear. Children who are both 18 months of age or
older and who weigh 10 kilograms or more may sit in seats facing forward.
 Pull the seatbelt through the belt path while ensuring that there are no twists. Then,
lock the seatbelt in place.
 Pull the seatbelt tightly so that the car seat fits securely. Side-to-side movement
decreases the effectiveness of the car seat.
 Place your child in the car seat and then adjust the straps to guarantee that the child fits
snugly within the seat. Your child should not wear a jacket while riding in the car seat.
For more information, including a video with step-by-step instructions, please visit our website
at `www.safetyprocarseat.com. You may also call us toll-free at 1 -888-555-4938 if you have any
questions regarding the Safety Pro Car Seat.

22. Where most likely would these instructions be 24. What should a person do to get access to a
found? video of the car seat being installed?
(A) On a website (A) Call a telephone number
(B) In an instruction manual (B) Watch a videotape
(C) In a newspaper (C) Visit a website
(D) In a letter (D) Send a text message

23. What is NOT true according to the

instructions?
(A) A child should be able to move from side to
side in the seat.
(B) It is unacceptable for a child in the seat to
have a jacket on.
(C) A child weighing 7 kilograms should sit
facing the rear.
(D) There should not be any twists in the
seatbelt when it is fastened.
Questions 25-29 refer to the following invoice and e-mail.

Outdoorsman
384 E. Atlantic Street, Bangor, Maine
(804) 434-8594
Order Date: September 30 Order Number: 505954
Customer Name: Thomas Heckbert
Delivery Address: 34 Lansing Avenue, Trenton, New Jersey

Item Number Item Description Quantity Price

606-544 Men’s Black Cashmere Sweater (L) 1 $125.00
204-994 Men’s Blue Jeans (L) 2 $45.00
766-121 Women’s Green Blouse (S) 1 $80.00
653-476 Men’s Red Windbreaker (L) 1 $22.00

Subtotal $272
Outdoorsman Silver Club Discount - $27.20
Tax $14.69
Delivery Fee* $15.00
Total $274.49

* You selected express shipping. Your order will arrive within 2 business days.
Thank you for shopping at Outdoorsman. If you have any questions, please call us or e-mail us at
customerservice@outdoorsman.com.

To: customerservice@outdoorsman.com
From: theckbert@marketmail.com
Subject: Order Number 505954
Date: October 21
Attachment: Pic
______________________________________________________________________________________________________________
To Whom It May Concern,
My name is Thomas Heckbert. I am a long-time shopper at Outdoorsman. My Silver Club
membership number is 49A0433. I’m writing to you with regard to an order I made last month.
As always, the items arrived in perfect condition, and my wife and I are both pleased with how
they fit. The quality of the items sold by Outdoorsman is the main reason I buy something from
your website practically once a month.
The problem, however, concerns the amount of money I was charged for the items I bought.
While the invoice I received with the items noted that I was given a 10% discount, when I
received my credit card bill, I noticed that the discount had actually not been applied. I was
therefore charged too much for my purchase. I have attached a picture of the invoice so that you
can see how much of a discount I should have received. Would you be kind enough to refund the
money, please? You can simply give me store credit as I am planning to make another order this
Thursday or Friday. If there are any questions, please feel free to write me back.
I look forward to hearing a positive response soon.
Regards,
Thomas Heckbert
25. What is NOT mentioned on the invoice? 28. How much money would Mr. Heckbert like
(A) The method of payment back?
(B) The receiver’s address (A) $15.00
(C) The number of each item bought (B) $14.69
(D) The phone number of the company (C) $22.00
(D) $27.20

26. Which item did Mr. Heckbert pay the most 29. What does Mr. Heckbert send with his e-mail?
money for? (A) A new clothing order
(A) 204-994 (B) A copy of his bill
(B) 606-544 (C) A picture of the faulty merchandise
(C) 653-476 (D) A file containing his credit card bill
(D) 766-121

27. What does Mr. Heckbert suggest about one of

the items he ordered?
(A) He was overcharged for it.
(B) He cannot fit in it.
(C) He bought it on sale.
(D) He purchased it for his wife.
Questions 30-34 refer to the following article and form.

Annual Rum to Honor First Responses

The Fifth Annual Heroes 5K Run to honor the Ashland police and fire departments will be held
on Sunday, July 15, at 11:00 a.m. The run is organized by the Ashland Citizen’s Club, a non-profit
that raises funds for various charities.
Victor Campos, the club’s current vice-president, founded the event five years ago and has been
its chief organizer every year. Campos says he was inspired to start the annual run by an
experience he had as a child. “When I was 8, I watched firefighters put out a house fire on my
street,” he said. “I never forgot it.”
The event has grown from fifty participants in its first year to over 900 last year. As a result,
space is limited, and advance registration will be mandatory for the first time. The event also
needs volunteers to work at the check-in tables and snack counters, as well as to help out with
other tasks.
To register as a runner or as a volunteer, go to ashlandclub.org/5k/register. It costs nothing to
volunteer, but runners must pay a $10 registration fee. All proceeds from the event will go to
the Foundation for First Responders, which helps provide training and equipment to police and
fire services around the country.

REGISTRATION FORM
Fifth Annual Heroes Run, July 15

Name: Maria Rubio Age: 16 Sex: M F

Phone no 889-6012 E-mail address: mrubio&ymail.net

Category:  Runner  Volunteer

Runners: A $10 registration fee will be required on the day of the run. Please arrive no later
than
10:30 a.m. Runners under age 16 must be accompanied by a parent or guardian.
Volunteers: Please arrive no later than 9:30 a.m. on the day of the run. Check two preferred
activities below. (We cannot guarantee your preferences, but we will try!)

 Check-in table  Snack counter (cashier)  Distributing water

 Accepting/Recording donations  Administering first aid (certification needed)
T-shirt size (choose one):
 XS S  M L  XL
(T-shirt is included in runner's registration fee. Volunteers and spectators can purchase one for
$5.)
30. What is the purpose of the article? 33. Which task are volunteers NOT asked to do?
(A) To persuade people to volunteer (A) Sell food
(B) To profile a community leader (B) Give out water
(C) To praise local first responders (C) Publicize the event
(D) To report on an upcoming charity event (D) Provide medical help

31. What is stated about the run? 34. Who receives a free T-shirt?
(A) It was founded by police and (A) Runners
firefighters. (B) Volunteers
(B) It did not previously require (C) Spectators
Pre - registration. (D) Children
(C) It benefits the Ashland Citizen's Club.
(D) It was not successful in past years.

32. Which is true about Maria Rubio?

(A) She should arrive by 10:30.
(B) She must come with an adult.
(C) She wants to take donations.
(D) She does not have to pay for registration.
Turn Your Restaurant into a Great Business
Is your restaurant offering great food and service but struggling to make a profit? Join the Food
Manager Resource Group (FMRG) and receive comprehensive training on how to manage the
financial aspects of your restaurant! We have been helping restaurant operators nationwide achieve
financial success for over a decade. Here is a quick summary of what FMRG offers.

Access to Informational Resources - View a wide variety of articles, reports, and reviews written
by industry professionals and aimed at helping restaurant operators achieve long-term profitability.
Resources are updated every week to provide members with the most current information
available.

Downloadable Templates - Select from a large database of free downloadable worksheets, forms,
and reporting templates that can be adapted to meet your unique operational requirements.

Connections to a Community - Use our online discussion forum, FMRG Connect, to share ideas
and insights with thousands of members who understand the challenges of the industry.

Specialized Seminars - Participate in a variety of online classes covering strategies for controlling
food costs, pricing menus, and managing overall finances. (Note: This special feature is available
with premium memberships only.)

Receive immediate access to FMRG offerings now for a onetime registration of just $99 plus a
monthly membership fee of $14 (standard) or $21 (premium). Cancel at any time.

FMRG Inductee Information

First Name: Albert Street: 7710 Grover St
Last Name: Ries City: Hampton
Company Lindon Bistro State: Virginia
Name:
Phone 757-555-0111 Postal Code: 23664

E-mail Address: albert.ries@lindonbistro.com

Create Username: a.ries
Create Password: *******
Verify Password: *******

Select Payment Type: $99 registration plus:  $14 a month  $21

FMRG stands by our promise to provide you with the skills needed to achieve long-term
financial success. If your restaurant’s finances do not improve within the first year as an FMRG
member, we will reimburse fifty percent of your membership fees.
35. What is the purpose of the Web page 38. What is suggested about Mr. Ries?
information? (A) He has forgotten his password.
(A) To recruit new employees (B) He wants to find a less expensive food
(B) To explain training requirements supplier.
(C) To review a Web page development (C) He is interested in taking online classes.
service (D) He plans to move his business to a new
(D) To describe the benefits of a location.
Membership

36. What is true about FMRG? 39. When does FMRG provide a refund?
(A) It is based in Hampton, Virginia. (A) When business profits fail to increase
(B) It charges a fee for each downloadable (B) When businesses receive the wrong
template. product
(C) Its services are free to restaurant (C) When a food shipment is delayed
owners. (D) When a seminar is canceled
(D) It has been in business for more than
10 years.

37. According to the Web page information, what

changes weekly?
(A) The items on FMRG’s menu
(B) The informational resources
(C) The location of FMRG’s seminars
(D) The downloadable templates
Questions 40-44 refer to Web page, online form, and online review.

Woodbury upholstery Supply has a large stock of upholstery foam with a broad range of
characteristics and price points. This handy buyer’s guide describing our four most
popular products will help you choose the one that best meets your needs.

 Q15-Extra soft. Very comfortable, but will flatten and change shape a bit over time.
Best for infrequent use.
 Q25-Soft. Cost-effective, but not as long - lasting as the firmer products. Will
become even softer over time.
 Q35-Medium firm. Our bestseller. Slightly costlier than the other options, but
comfortable, durable, and holds up to years of heavy use.
 Q45-Extra firm. Best for dining chairs and other seating that requires stiffer
padding.
Warning: These polyurethane products will burn if exposed to a flame of any kind.
Special shapes: All foam comes in standard-sized sheets. However, cutting sheets to your
own specifications is easy to master. Please view the how-to video on our “Project Tips”
tab.
 I recommend Woodbury upholstery Supply to anyone looking for high-quality foam
for couch cushions. As a novice seamstress, I was unsure what type of padding to use
for my project. Woodbury’s staff was quick to assist me and very knowledgeable in
addressing my questions.
The couch I needed foam for was unusually shaped, but the resources on their Web
site guided me through the challenging parts of the project. Just expect to do your
own foam cutting, as Woodbury doesn’t accommodate requests for custom-sized
pieces. I only shop for this kind of product occasionally, but I’ll be going to Woodbury
from now on.

40. On the Web page, what is indicated about 43. According to the online review, what does Ms.
Woodbury Upholstery Supply’s products? Telkes like most about Woodbury Upholstery
(A) They are of better quality than competing Supply?
products. (A) Its extensive product offerings
(B) They are flammable. (B) Its quick delivery service
(C) They are difficult to keep in stock. (C) Its excellent customer service
(D) They are recommended for bed (D) Its competitive prices
mattresses.

41. What foam type was likely recommended to 44. In the online review, the word “accommodate”
Ms. Telkes? in paragraph 2, line 3, is closest in meaning to
(A) Q15 (A) agree to
(B) Q25 (B) make space for
(C) Q35 (C) give a refund for
(D) Q45 (D) provide lodging to

42. What is probably true about Ms. Telkes?

(A) She owns a furniture store.
(B) She requested a foam sample.
(C) She will receive a discount on an order.
(D) She watched an online video.
Questions 45-49 refer to the following table, report, and letter.

Value of Exports for the Country of Gromatia,

2000 vs. 2010 and 2020 Estimated Income

Product 2000 2010 2020 (estimated)

Beef $2.2* $2.4 $2.8
Fruit $2.3 $2.4 $2.7
Wine $0.3 $0.3 $1.0
Coffee $3.4 $1.7 $1.8
Grains $4.1 $4.9 $5.0

Figures courtesy of the Gromatian Ministry of Trade

* Value in millions of dollars

Farmers of Gromatia, Be Proud!

The Government of Gromatia would like to thank all its farmers for their hard work this year.
Despite the winter flooding and the summer drought, 2010 was a great year overall for the
farming industry, as well as for government revenues and our overall economic health. As a
nation whose income is closely linked to the productivity of our farmers, we truly value your
work.
We have sent you the figures for 2000 and 2010 so that you can measure your success for
yourselves. However, you will notice that exports were down in certain sectors—in particular,
coffee. These days, coffee is becoming increasingly popular thanks to large chains of coffee shops
offering cheap but tasty coffee worldwide. We feel that it is important for Gromatia to gain a
position in this market. Over the next five years, we will be offering substantial subsidies to
farmers who plant coffee. We hope that this will enable us to increase our annual exports.
The other areas in which we hope to excel are wine and beef. Producers of these items will also
be receiving subsidies under our five-year plan. With more leisure time, better education, and
higher incomes, people are becoming more interested in these luxury items. This is where we see
a niche for us in the market. We believe that in five to ten years, these will be our fastest growing
export items.
Although small, Gromatia has the potential to do very well in the international market. Thank
you for your efforts in taking us there.
To the Editor:
Thanks for your reporting on the government’s new scheme to subsidize certain agricultural
products. Like most people in this country, I support aid to farmers. However, I think that this
aid could be more carefully targeted where it can do the most good.
We should provide support for farmers who grow essential foods like fruits, vegetables, and
grains. Level the playing field so that smaller and medium-sized farms can become more
competitive with agribusiness corporations and contribute more to our growing export
industry. This money could encourage the development of the kind of agriculture people truly
need.
Sincerely,
G.Happ

45. Which product is expected to increase most in 48. According to the report, why has beef become
value over the next 10 years? popular?
(A) Beef (A) Larger quantities are available.
(B) Coffee (B) It appeared on a television show.
(C) Grains (C) It can be delivered quickly.
(D) Wine (D) People's wages have risen.

46. What problems did farmers in Gromatia suffer 49. What does G. Happ think the government
in 2010? should do?
(A) Market troubles (A) Invest in farming equipment
(B) Climate troubles (B) Subsidize specific products
(C) Widespread strikes (C) Only export fruits and vegetables
(D) Industrial difficulties (D) Decrease competitiveness

47. How long will the subsidies last?

(A) 5 years
(B) 10 years
(C) 15 years
(D) 20 years