REGULATIONS
Per state law, all employees at this facility are required to wear long pants, long sleeves, socks,
and steel-toe shoes. Employees who work with chemicals are also required to wear masks and
safety gloves. Eating and drinking are prohibited except in the cafeteria.
147 148
Where would the notice most likely appear? What issue does the notice discuss?
A. In a laboratory A. Workplace cleanliness
B. In a restaurant B. Lunch breaks
C. In a clothing store C. Weekly schedules
D. In a law office D. Workplace safety
State (N) /steɪt/ - Bang, nhà nước
Sleeves (N) /sliːvz/ - Ống tay áo
Gloves (N) /ɡlʌvz/ - Găng tay
From: noreply@electrimaxstores.com
To: wtarnowski@mailzm.com
Date: Feb 2
Subject: Repair request #2989231
Dear Mr. Tarnowski,
We are sorry to hear you are having trouble with the washing machine you purchased at an
Electrimax store. Your repair request has been received. Within the next 24 hours, we will call
you to set up a service appointment in your home. Note that at the time of service, our technician
will ask to see the original receipt given to you when you purchased the machine. Please have it
available.
Thank you for using our online communication form. We look forward to serving you.
Electrimax Customer Service Team
149 150
Why did Mr. Tarnowski use the online What is Mr. Tarnowski asked to do?
form? A. Register a product
A. To ask for a product replacement B. Provide his home address
B. To inquire about delivery options C. Present proof of his purchase
C. To request a service appointment D. Visit an Electrimax store
D. To post a customer review
Washing machine (N) /ˈwɑːʃɪŋ məˈʃiːn/ - Máy giặt
Receipt (N) /rɪˈsiːt/ - Biên lai, hóa đơn
New Policy for Remote Participation
On Monday, the board of directors of Heart & Health Charity adopted a remote participation
policy for committees, boards, and working groups operating under the organization's umbrella.
The policy authorizes the chairperson of the particular committee to permit a member to
participate by telephone or videoconference when the member cannot physically attend the
meeting.There are forms to fill out and procedures to follow, so check the Web site for details on
how to take advantage of this new policy.
151 152
What is information primarily about? According to the information, how can
A. The charity's multiple offices people find out more?
B. Attendance at meetings A. By going online
C. Technological improvements B. By speaker with a chairperson
D. A meeting schedule C. By joining a videoconference
Committee (N) /kəˈmɪti/ - Ủy ban, hội đồng D. By reading a manual
Fabien Vahle (8:43.A.M .)
Sita, are you still at the warehouse?
Sita Singh (8:46 A.M.)
Yes. Do you need something?
Fabien Vahle (8:47 A.M.)
Could you bring over some medium-sized cardboard gift boxes? You can put them in the closet
on the second floor.
Sita-Singh (8:48 A.M.)
How many?
Fabien Vahle (8:49A.M.)
A dozen or so.
Sita Singh (8:52 A.M.)
That's about how many are left here.
Fabien Vahle (8:54 A.M.)
I guess it's time to replenish the inventory. I'll send out an e-mail.
153 D. He will thank Ms. Singh for a job well done
154
At 8:54 AM, what does Mr. Vahle mean
when he writes, "I'll send out an e-mail"? What will Ms. Singh probably do next?
A. Take an inventory of boxes
A. He will ask warehouse staff to help Ms. Singh B. Prepare a gift for Mr. Vahle
B. He will place an order for more boxes C. Organize a messy closet
C. He will inform a colleague about a new policy D. Bring boxes to the second floor
Cardboard (N) /ˈkɑːrdˌbɔːrd/ - Bìa cứng
Attention All Employees
At 7:30 A.M. today, the main server facility lost power during regular security testing. -[1]-.
Power was restored less than one hour later, and the company Web site is now fully functional. -
[2] -. However, many services are still down. Among these are the main database and all desktop
phone services, including voice mail. At this time, you can access e-mail from mobile devices but
not from your office computers. -[3]-.
Our technicians are working to bring all systems back online. However, it may take until this
afternoon for everything to resume working normally. -[4] -.
We understand the importance of these services to your work, and we will issue updates as more
information becomes available.
155 156
What is the purpose of the notice? What is indicated about the company e-mail?
A. To explain how to access a Web site A. It is only available on office computers
B. To provide instructions for using voice B. It is accessible on mobile devices
mail C. Only office technicians can use it currently
C. To inform employees of a technology issue D. It has been updated to provide more security
D. To advise employees of revisions a 157
database
In which of the positions marked [1], [2], [3]
and [4] does the following sentence best
belong? "We humbly ask for your patience
until that time"
A. [1]
B. [2]
C. [3]
D. [4]
Peake Painting Ltd. • 375 Fox Road • Toronto, ON M5B 2C1 • 416-555-0101
8 June
Ms. Priti Parekh, Manager
Eagle Point Apartments
23 Concordia Lane
Toronto, ON M5H 1A1
Dear Ms. Parekh:
This letter is a follow-up to our telephone conversation of 6 June. As I mentioned then, we have been
successfully serving many apartment complexes in the Toronto area for the past fifteen years. I would
be happy to supply references.
I also discussed with you the various benefits our service agreement offers. These include priority
scheduling, preventive maintenance, service discounts, and advice from our expert painters. Our service
agreement also
covers the repainting of apartments vacated by tenants and a one-year guarantee on paint and labour.
Enclosed is a copy of our standard contract, which can be adjusted to your specific needs and
requirements. Please let me know if you need any further information.
I look forward to hearing from you soon.
Sincerely,
Nuruddin Abdullahi, Owner, Peake Painting Ltd.
Enclosure
158 159
Why did Mr. Abdullahi send the letter to What is NOT mentioned as a feature covered
Ms. Parekh? by the service agreement?
A. To give some details about his business A. Price reductions
B. To describle some avaiable apartments B. Annual evaluations
C. To inquire about a service provided C. Recommendations by specialists
D. To ask for a reference D. Periodically performed maintenance
160
What did Mr. Abdullahi send with the letter?
A. Information for tenants
B. A bill for services
C. A sample contract
D. An estimate of costs
Web site traffic report
Prepared by Takani Analytics For www.hejmo.com
The following report breaks down how visitors to www.hejmo.com found your Web site. Based
on the results, we advise you to boost your social media presence. Your Web site traffic from
social media sites is approximately 20 percent lower than that of similar Web sites.
Traffic Sources
Direct Traffic: 17%
• These are visitors who typed in your Web address or had it bookmarked.
Redirected Traffic: 53%
• These are visitors who followed a link from an advertisement found on another company's Web site.
> Popular referral sites: gardensandhomes.com, modernhousehold.com
Search Engine Traffic: 22%
> These are visitors who used a search engine to search for specific information or products.
> Popular search engines: Locala, River
> Popular search terms: chair, lamp, table, bookshelf, desk
Social Media Traffic: 8%
> These are visitors who followed a link from an advertisement posted on social media.
> Popular outlets: myfold, grouple
From home page to sale
32% of total users never left the home page
48% visited individual product pages without purchasing an item
20% purchased an item
161 162
What Web site traffic source does Takani What type of products does
Analytics recommend increasing? www.hejmo.com most likely sell?
A. Direct traffic A. Books
B. Redirected traffic B. Furniture
C. Search engine traffic C. Advertisements
D. Social media traffic D. Gardening equipment
163
What is indicated about www.hejimo.com?
A. It advertises on other Web sites
B. It gets more direct traffic than similar Web sites do
C. It has redesigned its home page
D. It has increased its Internet sales
CAPE TOWN (18 May)-The Cape Town Museum of Art has announced the appointment of Ms.
Simphiwe Nyambi as head of the museum's Digital Media Department, effective on 1 June. -[1]-.
The department is responsible for managing digital content for the documentation and
interpretation of the museum's collection. In her role as chief digital officer, Ms. Nyambi will
explore new digital opportunities for the museum.
Ms. Nyambi studied journalism in South Africa and Scotland. -[2]-. Until recently she lived in
Nairobi, Kenya, where she was the digital editor for African Arts & Culture Quarterly. -[3]-.
Before working for the journal, she taught journalism at colleges in the United States and Canada.
''I am delighted to be back in my hometown," Ms. Nyambi said in a recent interview with this
publication. -[4]-. "I feel blessed to have the opportunity to work for this wonderful museum. lt
holds a special place in my heart, dating back to my childhood. And as of two weeks ago, I have
a clear view of the building from my apartment. I look forward to sharing the museum's amazing
collection with the world through digital media."
164 1660
What is purpose of the article? What is true about Ms. Nyambi?
A. To introduce a new publication A. She can see the museum from her home
B. To describe partnerships between B. She grew up near Nairobi
museums and universities C. She earned a degree in computer science
C. To dicuss new methods of documentation D. She owns a large collection of art
D. To announce the hiring of a media 167
specialist
165 In which of the positions marked [1], [2],
[3], [4] does the following sentence best
According to the article, where is one place belong? "She replaces Mr. Arthur Maseko,
Ms. Nyambi studied? who resigned in March"
A. Canada A. [1]
B. Kenya B. [2]
C. Scotland C. [3]
D. The United States D. [4]
Sara Davis (9:40 A.M.)
Don't forget that our brainstorming meeting today is at 1:30 in room 143. Please bring your
suggestions for the Alder presentation.
Ron Chou (9:41 A.M.)
I'll be there, Sara. Will you be available after the meeting to discuss the facilities work request?
Sara Davis (9:41 A.M.)
Absolutely. Let's talk in my office immediately afterwards.
Tania Watson (9:42 A.M.)
Can you include Patrick Martin in the meeting? He has some good ideas for communicating with
the new clients.
Aidan Reynolds (9:43A.M.)
I have some advertising and promotional concepts that I've drafted. l'll bring them.
Sara Davis (9:44 A.M.)
Done. Good idea, Tania.
Ron Chou (9:45 A.M.)
Great. I've been waiting to see those, Aidan.
Tania Watson (9:46 A.M.)
How long do you think the meeting will last? I'm supposed to brief Scott Kennedy at 2:30 on the
results of the Blackwood presentation.
Sara Davis (9:47 A.M.)
We're scheduled for an hour and a half in the room, but feel free to leave whenever you need to.
168 170
Why does Ms. Davis invite the writers to the A 9:44 AM, what does Ms. Davis most
afternoon meeting? likely mean when she writes, "Done"?
A. To generate new ideas A. She has completed the Blackwood
B. To review a client survey presentation
C. To discuss a work request B. She has sent a meeting invitation to Mr.
D. To finalize the Alder presentation Martin
169 C. She has freed up time for a meeting
D. She has finished her work for the day
What will Mr. Reynolds contribute to the 171
afternoon meeting?
A. Scheduling information Why does Ms. Watson need to leave the
B. Conference projects afternoon meeting early?
C. Client strategies A. She is leaving for a business trip
D. Marketing plans B. She has to provide information to a
colleague
C. She must prepare for a presentation
D. She is scheduled to greet new clients
Quester Expands Marketplace
DUBLIN (23 July)-Quester Ltd., the company that operates the groundbreaking Quester Web site
for job seekers and employers, has announced that it will now include technology-related
occupations in its
marketplace.
Since its launch more than five years ago, Quester has focused solely on staffing for
organisations in the health-care sector. Like health care, the technology sector is also struggling
to find employees who have the right skills and who can help meet the demands created by high
growth.
"The employment rate of technology professionals is already quite high, yet jobs in the industry
are projected to grow significantly each year over the next decade," said Ladli Misra, a founding
partner of Quester.
Quester works by bringing job seekers together with recruiters and hiring managers. When
companies contract with Quester, job listings are created with details of the companies' open
positions. Job seekers create a skill-set profile and identify opportunities of interest to them.
Candidates and employers interact, seeking links and bridges between skills and jobs listed on the
Quester site.
Quester's proprietary algorithm matches employers and job seekers and then notifies both. Using
a simple messaging and scheduling tool, job seekers can indicate their interest. in a job opening
and employers can send interview requests. Employers are assigned a personal guide to walk
them through the process and to ensure the maximum benefit from the experience. There is no
cost to job seekers.
"It's great for both ends of the employment market." said Ms. Misra. "Job seekers can easily find
the most appropriate opportunities and employers get the information they need to efficiently
acquire in-demand talent, usually in less than a month.''
172 174
Where would the article most likely appear? What is indicated about Ms. Misra?
A. In a medical journal A. She worked as a medical professional in
B. In a business magazine the past
C. In a technology firm's newsletter B. She helped to create Quester
D. On a hospital's Web site C. She is in charge of hiring at Quester
173 D. She expects the health-care sector's
profits to grow
The word 'meet' in paragraph 2, line 7, is 175
closest in meaning do
A. fulfill What is suggested about Quester's system?
B. join A. Its technology needs to be upgraded
C. find B. It guarantees job seekers a match
D. contact within 30 days
C. It offers positions in many different
industries
D. Its costs are covered by employers
LONDON (20 May)-176Narvalis, a marinetransport company based in Le Havre, France,
announced last week that it has once again added to its cargo fleet. A Danish vessel, dubbed the
Epsilon, was purchased from a Copenhagen-based company to be Narvalis' largest ship. It will
be docked in a separate location for cleaning and inspection before officially entering service out
of LeHavre.
Narvalis maintains a fleet of twenty medium and large-sized vessels, transporting primarily
grains and iron ore between international destinations. "Our board unanimously decided to invest
in this secondhand vessel to expand our operations," said company president Emmanuel Brodeur.
"We believe that the substantial scale of this vessel will allow us to deliver certain shipments
more efficiently."
From: zbernard@narvalis.fr
To: asharma@daruunco.co.in
Date: 22 May
Subject: Your transport needs
Dear Mr. Shanna,
Thank you for contacting me. I think that the Epsilon would be the best option for your
company's needs. Given its size, it would take longer to arrive in Mumbai than our other vessels.
However, it provides unparalleled cargo space, which will allow for your goods to be transported
as a single shipment. This will greatly simplify logistics on the receiving end.
Following its purchase in Copenhagen, the Epsilon was routed to Amsterdam in the Netherlands
for several days. The plan is that it will next head to our headquarters in Le Havre. However, we
can easily send it directly on to Bilbao, Spain, for loading. Please let me know how you would
like to proceed.
Sincerely,
Zacharie Bernard
Client Services, Narvalis
176 178
What is the Epsilon? In the article, the word 'scale' in paragraph 2,
A. A container ship line 8, is closest in meaning to
B. A transport truck A. portion
C. A freight train B. level
D. A cargo plane C. degree
177 D. size
179
What is mentioned about the Epsilon?
A. It was built by Narvalis Why did Mr. Bernard write the e-mail?
B. It had a previous owner A. To finalize a purchase
C. It is frequently used B. To apologize for a delay
D. It has passed inspection C. To advise a client
D. To reply to a colleague
180
Where was the Epsilon most likely inspected?
A. In Copenhagen
B. In Amsterdam
C. In Le Havre
D. In Bilbao
To: Fanoula Graphics employees
From: Accounting Department
Re: Expense reimbursement form
Date: December 15
Beginning on January 2, Fanoula Graphics will implement a new process for reimbursement of
business-travel expenses. The new procedure will be easier to follow, and employees can expect
to receive reimbursements much more quickly than they do under the current system.
Employees will no longer book their own flights and hotels. All travel arrangements will instead
be made by Allison Weber and her team in Operations. Employees should submit an electronic
request form to Ms. Weber's team at least two weeks before the first day of travel. If travel plans
are known far in advance, it is preferable to submit requests well before the submission deadline.
Request forms can be found on the employee portal of the company's Web site.
After travel, employees should submit an electronic reimbursement form for all other
reimbursable expenses, including meals, tips, car rental or taxi service, gasoline, laundry services
at hotels, and other expenses that are outlined in the employee portal on the Web site. Please note
that photocopying is no longer considered a reimbursable expense. We ask that employees
prepare copies using our own office equipment before traveling.
Thank you for your compliance. Please refer any questions to Ms. Weber.
Fanoula Graphics
Expense Reimbursement Form
Name and department Martin Santos, Sales
Date of submission January 29
Purpose of travel To visit a client from Mayfurrow, Inc., in Wellfleet, MA
Date of Expense Payee Purpose Amount
January 3 Photocopies Client meeting $12.74
January 3 Mary’s Restaurant Dinner $45.93
January 3-4 Len’s Car Rental Transportation $78.24
January 4 Wellfleet Diner Breakfast $13.35
January 4 Gasoline Transportation $18.42
Total: $168.68
Please remember to scan and attach all receipts and/or credit card statements
181
According to the memo, what will happen on Jannuary 2?
A. A Web site will be updated
B. A new procedure will go into effect
C. A new operations director will be hired
D. A meeting about travel policies will take place
182
What is indicated about reimbursement forms?
A. They are avaiable in Ms. Weber's office
B. They require a manager's signature
C. They must be submitted electronically
D. They should be submitted monthly
183
In the memo, the word "well" in paragraph 2, line 5, is closest in meaning to
A. right
B. much
C. closely
D. successfully
184
What amount will NOT be reimbursed to Mr. Santos?
A. $12.74
B. $18.42
C. $45.93
D. $78.24
185
What did Mr. Santos most likely do?
A. Buy lunch for a client
B. Use a taxi for transportation
C. Attach receipts from restaurants
D. Host a client at Fanoula Graphics' office
