E - BANKING

APPLICATION FORM

TYPE OF SERVICE REQUIRED (TICK WHERE APPLICABLE)

Mobile Banking SMS Banking e-statement Other (specify):
Internet Banking Section
Select Either Retail or Corporate Retail internet Banking Corporate internet Banking
Please specify the user rights (for Corporate Internet Banking only) Inputter Authorizer

User’s Names: Contact:

Account Details To be filled by bank officer
Account Number: Customer ID:
Customer’s mobile phone number for Mobile Banking / SMS Alerts:
Name/Title of the Account:
Date of Birth (DD/MM/YYYY )
SEX : Male Female Email Address:
PHYSICAL / RESIDENTIAL ADDRESS
P. O. Box Street/ Road Plot Village/LC 1 Zone
Parish Sub County/Division/Ward District
IDENTIFICATION DOCUMENTATION:

Passport Work Permit National ID

ID Number:
DETAILS OF ACCOUNTS TO BE LINKED FOR E-BANKING:
Branch Name Account Name Account Number Mode of operation
(Individual/Joint)

PIN RE-SET (Tick if required):

Re-set Mobile Banking Pin/Password Re-set Internet Banking Pin/Password
DECLARATION AND ACCEPTANCE OF TERMS AND CONDITIONS
I hereby declare that the information above is true and accurate and I authorize Tropical Bank to make any inquiries as may
be necessary to assess this application. I understand that erroneous information constitutes the criminal o ense of false
declaration. I have read and been explained to the terms and conditions of using the Tropical Bank E-banking services and I
accept to be bound by the same.
I, therefore, freely append my signature attesting acceptance by signing on this ……...…..... day of ……….......….. 20 .................
Customer’s Name…………………………………………………........... Signature …………….........................………………..

FOR BRANCH USE:

Signature witnessed and verified by:
Signature:
Branch Manager: Signature: Date:
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E-BANKING (MOBILE, INTERNET, SMS BANKING AND E-STATEMENTS) TERMS AND CONDITIONS

Agreement and Acceptance a) Ensure you comply with any local restrictions on down
The Terms and conditions stated herein constitute an agreement loading, using or otherwise exporting the Mobile Banking
for the services contemplated herein and become effective or the app;
between you and Tropical Bank Ltd (“the bank’, ‘we” or “us”) at the b) not download the Mobile Banking app from anywhere
time of registering for e-Banking services. other than a store approved by us or install or use it on
a jail-broken or rooted device;
Definitions:
c) not use Mobile Banking or the app in any unlawful manner,
1. “Alerts” mean the customized messages to the Customer over
mobile phones and email. for any unlawful purpose, or in any manner inconsistent
2. “Account” shall mean an account opened for a customer in the with the agreement, or act fraudulently or maliciously
Core Banking System in Tropical Bank, for example by hacking into or inserting malicious code
3. “Customer” means a person who is registered to use the Mobile, into the Mobile Banking app or iOS, Android, or other
internet and SMS banking platform and has accepted operating systems;
these Terms & Conditions. d) not upload, store or share inappropriate or illegal images
4. “e-Banking services or platforms” shall mean all services or content that breaches the rights of others;
accessible by the customer by use of the mobile devices which e) not attempt to derive income from the use or provision
include mobile phones, tablets , computers and any other
of Mobile Banking, whether for direct commercial or
electronic means like IVR.
5. “Mobile Banking” shall mean bank customers access to accounts monetary gain or otherwise;
and general information on bank products and services through a f) not use Mobile Banking in a way that could damage,
mobile phone device and transact off their account with the Bank. disable, overburden, impair or compromise Mobile
6. “Instructions” shall mean the instructions given to Tropical Bank Banking, Tropical Bank systems or security or interfere
directly by the Customer through Mobile/Internet/SMS Banking. with other users;
7. “Terms & Conditions” means these Terms & Conditions g) and not collect or harvest any information or data from
including any amendments all annexure, schedules, incorporated Mobile Banking or our systems or attempt to decipher
by reference from time to time. any transmissions to or from the servers running Mobile
8. “Services” shall mean the products offered by Tropical Bank Banking.
through the E-Banking Platforms like Internet, Mobile Banking.
9. “App” shall mean the downloaded program that’s designed to
14. “Device and Use”
perform mobile Banking services by the registered customer
using their mobile devices. The device which you select to access electronic banking
10.“Valid Card” shall mean an unexpired ATM card issued by may include a computer, cell phone, telephone or similar
Tropical Bank technologies and the medium through which you access
internet banking and SMS banking services may include
Terms and Conditions the internet, wireless application protocol (WAP), wireless
11. Incorporated Terms internet gateway(WIG), short messaging system (SMS) or
In addition to this agreement, the terms and conditions of such similar systems. The device and medium shall collectively
your ATM card and account or facility terms and conditions be referred to as “the communication system”.
shall apply to all transactions you carry out or instruct the
Bank to carry out through bank accounts linked to the card 15. Nature of information on the communication system.
or the account number -you select when using the internet Unless clearly stated otherwise, the information contained
banking and SMS services in the communication system constitutes an invitation to
do business with the Bank. It does not constitute an offer
12. Instructions to buy or sell or enter into any transaction. Secondly, the
You authorise the Bank to regard all activities you conduct information is intended to provide general information about
or instructions sent after you enter your pass code as being
the Bank, its products and services. The information may
authorised by you and intended to have legal effect. This
includes circumstances where your pass code has been contain estimates therefore actual results may differ. The
compromised in any way and the Bank has not received information is provided “as is” and therefore, professional
notice to that effect. An instruction is deemed to have been advisers or the Bank should be consulted before relying on
received by the Bank once the Bank confirms receipt of any information contained in the communication system.
the instruction. Do not re-send your instruction without
confirming the Bank’s receipt of the same from our 16. Processing of Instructions
customer service or checking your account statements. This Your instructions to the Bank will be subject to the same
is because your instruction may still be processed and re- turnaround times and processes that apply to your customer
sending the instruction may lead to double transaction for profile, the type of account and type of transaction involved.
which we will not be held liable. More information on the turnaround time for processing
transactions is availed at the Bank’s website or at customer
13. Use of Mobile Banking service platforms.
Mobile Banking is a form of banking service. This means
that provisions of the General Terms relating to our banking
services apply to its operation.
In addition, you must:

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17. Pass Code Protection and Irregularities made from time to time by the Bank of which notice has
A “Pass code” refers to your PIN (Personal Identification been given to the Account Holder shall be binding upon the
Number). You must protect and keep your PIN and/or Account Holder as fully as if the same were contained in
access codes confidential at all times. Please note that it is these Terms and Conditions.
not safe to store it on your computer. You must report any
compromise of your PIN or Pass codes to the Bank without 24. Your Authority
delay. You may do this by contacting our Customer Service Whenever a customer’s PIN or pass code is entered onto
Centre. Once you notify us to disable your PIN or access the Mobile or internet banking, it shall be deemed as full
code, we are entitled to: authority by the customer to the Bank to execute such
a) Reject all instructions received after such notification; instructions flowing there from.
b) Suspend the processing of all instructions not yet executed; 25. Use of location data
c) Reverse (if possible) all executed transactions with e ect Certain services, including the ATM finder, will make use
from such date and time as we may reasonably determine of location data sent from your mobile device. You can
the unauthorized use to have commenced; turn o this functionality at any time by turning o the
d) Deactivate the pass code without further notice; please location services settings for the Mobile Banking app on
note that your PIN/Pass code shall be confidential and your mobile device. If you use these services, you consent to
there will not be a reason for any person including a us and our partners’ and licensees’ transmission, collection,
member of our sta at Customer Service Centre to maintenance, processing and use of your location data and
know or ask for your PIN or Pass code. It is your obligation queries to provide and improve location based and road
not to disclose your Pass code to these persons, or any tra c-based products and services. You may withdraw this
other third party regardless of whether you called them consent at any time by turning o the location services
or they called you. After your initial registration we will settings on your mobile device (for Android) or on the
not contact you to request your security details and we Mobile Banking app (for other mobile devices).
will not ask anyone else to do so on our behalf. If you
receive such a request then it is likely to be fraudulent 26. Limits
and you must not supply your security details in any Tropical Bank reserves the right to set transaction limits, the
circumstances. You should report any such activity to amount and frequency of Payments that a Customer may
us immediately. make on his account. Without prejudice to the generality
of the aforesaid, processing of all the instructions is subject
18. Ending a Transaction Session to the availability of free, clear and available funds/limits
You must ensure that you log-o from the Mobile or on the Customer’s account or Valid Card. In the event of
internet banking system at the end of your transaction. clear funds/limits not being available, Tropical Bank shall
not process the instructions and shall not make Payments.
19. Charges The Customer understands that Tropical Bank shall not be
Charges shall accrue on the account whenever a customer liable for any late charges, penalty, loss, damage, expenses,
transacts on the Mobile/ internet/SMS banking Platform. whether direct or indirect, incurred/to be incurred by the
Tropical Bank reserves the right to charge monthly Customer in this regard and/or the Utilities/Services not
subscriptions and / or management fee in addition to being delivered to the Customer by the agents on account
transaction charges which shall be communicated in its tari of failure to execute Instructions and the Customer hereby
manual from time to time. agrees not to hold Tropical Bank liable in this regard.

20. Lodging in Complaints 27. Indemnity

All complaints about all the e-Banking platforms like Mobile In consideration of Tropical Bank agreeing to provide to you
or Internet Banking shall be reported to the Bank as soon the service, you hereby irrevocably agree and undertake to
as possible for attention. The Bank shall upon receipt of any indemnify and keep Tropical Bank indemnified, at all times
complaint, give feed back to the customer within reasonable hereafter and hold us harmless against all actions, claims,
time depending on the nature of the complaint. demands, liabilities, losses, damages, legal fees, costs,
charges and expenses of whatever nature that may result
21. Freezing of Accounts or which we may sustain, su er or incur as a result of our
The bank may at any time freeze any account of the agreeing to provide the service to you. You further agree and
customer if there are reasons to believe that the account is confirm that this indemnity shall remain valid and subsisting
being used for fraudulent/money laundering activities. and binding upon you notwithstanding withdrawal either
partially or in totality the service o ered.
22. Interpretation
In these Terms and Conditions the expression, ‘the 28. Unavailability, Suspension & Termination of the service
customer’ shall include any person or persons, firm or legal You hereby acknowledge and accept that the service may
person (corporate body) and the word “his” also refers to without prior notice to you be unavailable and / or suspended
the female gender. from time to time for any reason, including but not limited
to:
23. Amendments a) Technical failure or problems with the communication
Any addition or alteration of these Terms and Conditions system itself or our communication system underlying
banking systems (the bank system);
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b) Technical failure or problems with a communication We do not warrant that the communication system
system directly or indirectly underlying the service or internet banking will be error free or will meet any
that is owned or controlled by other persons (third party particular criteria of accuracy, completeness or reliability of
system); information, performance or quality. We expressly disclaim
c) Unavailability of telecommunication or electricity services; all warranties, including without limitation warranties of
or other circumstances beyond our control. merchantability, title, fitness for a particular purpose, non-
d) You undertake in the event of unavailability of the services, infringement, compatibility, security and accuracy.
to mitigate your potential losses by using any other
means of communication with us for the duration of 31. Breach
the unavailability of the service. The Bank may terminate your access to the service if you
e) any interruption, malfunction, downtime or other breach a material term of this agreement and fail to remedy
failure of services provided by third parties, including, it within the timelines recommended by the Bank.
without limitation, third party systems such as the public
switched telecommunication service providers, internet 32. Notices
service providers, electricity suppliers, local authorities You permit us to issue notices required in the terms of this
and certification authorities; agreement or by Regulation available via our communication
f) Any event over which we have no direct control. systems or sending such notifications by email, SMS or
g) Closure of related account (s). similar future technologies. The notices issued shall to the
extent to which they contain contractual terms relating to
NOTE: The Bank will not assume any liability or responsibility e-Banking form part of this agreement.
for any such unavailability and/or suspension.
33. General Provisions
The service may be terminated at any time by notice from i) No failure on the part of the Bank to exercise any of
you to us in the form of an application form (available at any its rights is to be construed as a waiver of any such
of our branches). Any such termination shall be effective right whether is done expressly or implied. It will not
within 2 days of receipt of the termination notice by us. The affect the validity of any part of these conditions or
Bank reserves the right to terminate the service at any time prejudice our right to take subsequent action against you.
with notice to you. ii) Where any of these terms, conditions or provisions are
held to be invalid, unlawful or unenforceable to any extent;
29. Disclosure of customer account information. such term condition or provision will be severed from
The customer hereby irrevocably mandates the Bank to the remaining terms, which will continue to be valid.
lawfully disclose details of and relating to the customer’s iii) The Bank’s address of service for any legal process
Account to any credit reference, Agency or other like is Tropical Bank Limited Plot 54 Lugogo Bypass
institutions as it deems necessary or as may be required by (Rotary Avenue), P.O. Box 9485 Kampala, Uganda.
an Order of Court or by the Law. iv) This agreement will be governed and construed in
accordance with the Laws of Uganda.
You hereby understand and confirm that we may at our sole
discretion record any and all information or instructions I therefore freely append my signature attesting acceptance
relayed from your phone and/or device to us and to you by signing on this…….......….day of……......….….20....................
from us and store the same along with all information in such
form and manner as it deems necessary and appropriate. The Customer’s name: ....................................................................
information may be relied upon by us or any other person
who may reasonably require the same and/or produced in Signature: ……….......................................................................
any proceedings or otherwise.
Witnessed By:
We shall not be liable for any losses or damage caused Staff Name: ……….......................................................................
(a) by the disclosure of confidential information
(b) by the disclosure of information to the designated Signature: ……..….....................................................................
mobile phone where such designated phone is in
another person’s possession or Date: ……….......................................................................
(c) to your data, designated mobile phone, communications
equipment or other equipment in each case caused For more Information, contact your nearest Tropical
by your use of the service unless such loss or damage Bank Limited Branch or call our Toll free line on
is directly and solely caused by our wilful default or 0800100044 or General line on +256414313100 or
negligence. customerservices@trobank.com
email: customerservice@trobank.com
30. Warranties
Although we have taken care to ensure that the content
provided on the communication system is accurate and
that you suffer no loss or damage as a result of using it, the
communication system and e-Banking services are provided
“as is”.
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