PHONE MESSAGES
MAKING A CALL RECEIVING A CALL
Greetings Greetings + (company)
May I speak to ..., please? Can I help you?
I’m ... (name) from ... (company) May I help you?
Could you put me through Mr./Mrs. ...? Who’s calling, please?
I’m calling about ... (purpose) Who’s speaking, please?
Could I leave a message? May I have your name, please?
Could you take my message to Mr./Mrs. Could I have your number?
...? Hold on, please.
Just a moment, please.
I’m sorry. The line is engaged.
Sorry Sir/Ma’am. The line is busy.
I’ll put you through to Mr./Mrs. ...
Do you want to hold on or try again
later?
Can I take your message?
Could you speak up, please. It’s a
terrible connection.
Listen to the recording and fill in the blank.
Dialog 1
Caller : “Hello. Am I (1)... to the Parkway accounting department?”
Receiver : “Yes Ma’am. Can I (2)... you?”
Caller : “(3).... Could I speak to Mr. Martin Greg, please?”
Receiver : “I’m sorry, Mr. Martin is in a meeting right now. If I can take your
(4)... and number, I’ll ask him to (5)... you back.”
Caller : “All right. I’m Margarita Chong of Langkawi Construction. I’d (6)... to
talk to him about our financial report.”
Receiver : “Noted. I’ll convey your (7)... after his meeting.”
Dialog 2
Receiver : “Good morning. Buana University. (8)... can I help you?”
Caller : “Good (9)... This is Adam Harris, the dean of The National University.
Can I speak to Mr Dewa Agung, please?”
Receiver : “I’m (10)... Mr Dewa Agung is teaching at this (11)... Would you like
to (12)... a message?”
Caller : “Yes. Please (13)... him to call me back sometime this afternoon.”
Dialog 3
Receiver : “Good afternoon. Thomas Jill Publisher. How (14)... I help you?”
Caller : “Good afternoon. This is Julia Tobing. (15)... like to speak to the
editor, Danny Mamesah, please.
Receiver : “I’m sorry Mr Danny Mamesah is (16)... the day off today.”
Caller : “(17)... you please tell him that I (18)... come to the meeting
tomorrow?
Receiver : “(19)... a moment. I’ll (20)... that down for him.”
Answer these questions related to the dialog above.
1. Who is calling? 1
2. Where does the caller work? 1
3. What is the message? 1
4. What is Adam Harris? 2
5. What is Mr. Dewa Agung? 2
6. Where does Mr. Dewa agung work? 2
7. What is his message? 2
8. Who is the editor of Jill Publisher? 3
9. Who is the caller? 3
10. Where is Mr. Danny? 3
Rearrange dialog below into good order.
1. Secretary : “Can I take your message, Mr. John?”
2. Secretary : “No, Sir. Do you want to hold on or call again later?”
3. Mr. John : “Yes, please. Tell Mr. Tyson that I will come to his office
tomorrow after lunchtime.”
4. Secretary : “May I have your name, please?”
5. Secretary : “Mr. John, I am sorry. The line is busy.”
6. Mr. John : “I am Mr. John from Global Corporation.”
7. Secretary : “You’re welcome.”
8. Mr. John : “Good morning. Could you put me through to Mr.Tyson?”
9. Secretary : “Mr. John, would you please wait for a moment. I’ll put you
through to Mr. Tyson.”
10. Mr. John : “So I cannot talk him right now?”
11. Mr. John : “No. Thank you for taking my message.”
12. Mr. John : “I cannot wait an I cannot call again later because I am going
to attend a meeting in few minutes.”
13. Secretary : “Good morning. Duta company. can I help you?”
14. Mr. John : “All right.”
15. Secretary : “Is there other message, Mr. John?”
1. Where does the secretary work?
2. To whom does Mr. John want to talk?
3. Where does Mr. John work?
4. Why can’t Mr. John talk to Mr. Tyson?
5. What will Mr. John do then?
6. Why can’t Mr John hold the phone?
7. What is the message about?
1. Mrs. Gina : “Good morning. Could I talk to Mr. Herman, please?”
2. Receptionist : “I will deliver your messages as soon as Mr. Herman comes
back to the office. ”
3. Mrs. Gina : “It’s Gina, the director of Bright Company.”
4. Receptionist : “With pleasure, Mrs. Gina.”
5. Mrs. Gina : “Please tell Mr. Herman that I’ve already emailed the price list
of the products he’d like to order. Please ask him to confirm how many items
he wants to order with the date detail.”
6. Receptionist : “Who’s speaking, please?”
7. Mrs. Gina : “Could you take my message?”
8. Receptionist : “Good morning. May I help you?”
9. Mrs. Gina : “Thank you.”
10. Receptionist : “It’s 9 oclock. Maybe about two hours later.”
11. Mrs. Gina : “What time will he come back?”
12. Receptionist : “You’re welcome.”
13. Receptionist : “I’m sorry Mrs. Gina, but Mr. Herman is out of the office right
now.”
1. Who receives the call?
2. Who is the caller?
3. What does the caller do?
4. To whom does the caller want to talk?
5. Where is Mr. Herman?
6. What time will he come back?”
7. What will the caller do then?
8. What message does the caller leave?
