Warranty Services Agreement

Important Notice
Please read the following terms carefully. If You do not agree with these terms, do not use the Services or
complete any registration process, and contact Your seller within thirty (30) days for a full refund. You agree
to these terms by: (1) using or registering a Service; or (2) failing to reject these terms within thirty (30) days.

Definitions
“You” and “Your” refer to the purchaser.
“We”, “Us”, “Our”, and “Obligor”/ “Provider” shall refer to Lenovo (United States) Inc. (“Lenovo”), 1009 Think Place,
Morrisville, North Carolina 27560,Ph:800-426-7378, except in Washington and Wyoming where it shall refer to
National Product Care Company (“NPCC”), 175 W. Jackson, 11th Floor, Chicago, IL. 60604.

This is an Agreement between You and the “Obligor”/”Provider” of this Agreement.

The administrator of this Agreement is:

Lenovo (United States) Inc.
Customer Relationship Management
1009 Think Place Morrisville, NC 27560
Attn: Warranty Services Administrator
Texas License #617

1. What This Agreement Covers

This Warranty Services Agreement (“Agreement”), together with the Lenovo Limited Warranty, is the complete
agreement between You and Lenovo regarding any Warranty Extension, Battery Warranty Extension, Warranty
Service Upgrade, Keep Your Drive or Priority Technical Support (each a “Service”) for the products specified in Your
invoice or order confirmation. It supersedes and replaces any prior oral or written communications between You and
Lenovo regarding any Service. Any additional or different terms in any order or written communications from You shall
be void and of no effect. This Agreement modifies the Lenovo Limited Warranty only as specified below. Any Service
purchased under this Agreement will be provided according to the applicable description below. This Agreement is
only valid in the United States.

2. What This Agreement Does Not Cover

This Agreement and the Lenovo Limited Warranty do not cover the following: (i) uninterrupted or error-free operation
of a product; (ii) loss of, or damage to, your data by a product; (iii) any software programs, whether provided with the
product or installed subsequently; (iv) failure or damage resulting from misuse, abuse, accident, modification, unsuitable
physical or operating environment, natural disasters, power surges, improper maintenance, or use not in accordance
with product information materials; (v) damage caused by a non-authorized service provider, (vi) failure of, or damage
caused by, any third party products, including those that Lenovo may provide or integrate into the Lenovo product at
your request; (vii) any technical or other support, such as assistance with “how-to” questions and those regarding
product set-up and installation; (viii) products or parts with an altered identification label or from which the identification
label has been removed; (ix) any pre-existing defects in your product that occurred on or before the date of this
Agreement; or (x) preventive maintenance.

3. Warranty Extension
The duration of the extended Lenovo Limited Warranty for Your product will be for the period You purchase,
commencing on the start date of Your original base warranty period. This Service must be purchased during Your
product’s original warranty period. Parts consumed through use of a product and batteries are not covered by this
Service. Unless You purchase a separate Battery Warranty Extension, the warranty period for Your battery will expire
at the end of the period specified in Your Lenovo Limited Warranty.

4. Battery Warranty Extension

The duration of the extended Lenovo Limited Warranty for the battery in Your product will be for the period You
purchase, beginning on the start date of Your battery’s original base warranty period. You are entitled to one battery
replacement during the period after Your battery’s original base warranty period. If the battery in Your product is a
customer replaceable unit (“CRU”), a replacement battery will be shipped to You. If the battery in Your product is a
sealed battery and is not customer replaceable, Your battery will be replaced at a designated service center. You are
responsible for disconnecting the product and packing it in the Lenovo provided shipping container for the return of
Your product to the designated service center. Shipping expenses will be paid by the Lenovo designated service

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

provider. A courier will pick up Your product and deliver it to the service center. The service provider will return the
product to You at its expense. This Service must be purchased before the end of Your product’s original warranty
period.

5. Warranty Service Upgrade

The service type of Your Lenovo Limited Warranty and any applicable Warranty Extension will be upgraded to the
service type below according to the Warranty Service Upgrade You purchase.

a. Depot Service. If a problem with Your product cannot be resolved via telephone or through the use of a customer
replaceable unit (“CRU”), Your product will be repaired or replaced at a designated service center. You are responsible
for disconnecting the product and packing it in the Lenovo provided shipping container for the return of Your product to
the designated service center. Shipping expenses will be paid by the Lenovo designated service provider. A courier
will pick up Your product and deliver it to the service center. The service provider will return the repaired or replacement
product to You at its expense.

b. On-Site Service. If a problem with Your product cannot be resolved via telephone or through a CRU, Your product
will be repaired or replaced at Your location. This Service is available during normal business hours, Monday through
Friday, excluding holidays. You must provide a suitable working area for the disassembly and reassembly of the
product. Some repairs may need to be completed at a service center. If so, the service provider will send the product
to the service center at its expense and return the repaired or replacement product to You at its expense.

c. On-Site Service – Second Business Day. If a problem with Your product cannot be resolved via telephone or
through a CRU, Your product will be repaired or replaced at Your location. A service provider technician will be
dispatched to arrive at Your location within two business days. This Service is available during normal business hours,
Monday through Friday, excluding holidays. You must provide a suitable working area for the disassembly and
reassembly of the product. Some repairs may need to be completed at a service center. If so, the service provider will
send the product to the service center at its expense and return the repaired or replacement product to You at its
expense.

d. On-Site Service – Next Business Day. If a problem with Your product cannot be resolved via telephone or through
a CRU, Your product will be repaired or replaced at Your location. A service provider technician will be dispatched to
arrive at Your location on the next business day. This Service is available during normal business hours, Monday
through Friday, excluding holidays. Support calls received by the call center after 4:00pm local time will require an
additional day to dispatch a service provider technician. This Service is subject to availability of service parts. You
must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to
be completed at a service center. If so, the service provider will send the product to the service center at its expense
and return the repaired or replacement product to You at its expense.

e. On-Site Service – 8-hour Response (24x7). If a problem with Your product cannot be resolved via telephone,
Your product will be repaired or replaced at Your location. After You follow the telephone problem determination, a
service provider technician will be dispatched to Your location. The technician should arrive within the response time
objectives in the table below. You must follow the telephone problem determination procedures before a service
technician will be dispatched. This Service is only available in certain locations. Service areas may be found at
www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional
charges may apply outside a service provider’s normal service area. Provision of this Service is dependent on
the availability of service parts. This Service and the location of Your product must be activated with Lenovo. If You
change Your product’s location, You must update Your location activation. Instructions for location activation can be
found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location
activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some
repairs may need to be completed at a service center. If so, the service provider will send the product to the service
center at its expense, and return the repaired or replacement product to You at its expense.

Distance from Lenovo support hub Service response level

0-200 miles (0- 320km) 8 hours – 24x7
200+ miles (320+km) Next Business Day

f. On-Site Service – 4-hour Response (Business Hours). If a problem with Your product cannot be resolved via
telephone, Your product will be repaired or replaced at Your location. After You follow the telephone problem
determination, a service provider technician will be dispatched to Your location. The technician should arrive within the

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

response time objectives in the table below. You must follow the telephone problem determination procedures before
a service technician will be dispatched. This Service is available during normal business hours, Monday through Friday,
excluding holidays. This Service is only available in certain locations. Service areas may be found at
www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional
charges may apply outside a service provider’s normal service area. This Service is subject to availability of
service parts. This Service and the location of Your product must be activated with Lenovo. If You change Your
product’s location, You must update Your location activation. Instructions for location activation can be found at
www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location activation. You
must provide a suitable working area for the disassembly and reassembly of the product. Some repairs may need to
be completed at a service center. If so, the service provider will send the product to the service center at its expense,
and return the repaired or replacement product to You at its expense.

Distance from Lenovo support hub Service response level

0-100 miles (0-160 --km) 4 hours – business hours
100+ miles (160+ km) Next Business Day

g. On-Site Service – 4-hour Response (24x7). If a problem with Your product cannot be resolved via telephone,
Your product will be repaired or replaced at Your location. After You follow the telephone problem determination, a
service provider technician will be dispatched to Your location. The technician should arrive within the response time
objectives in the table below. You must follow the telephone problem determination procedures before a service
technician will be dispatched. This Service is only available in certain locations. Service areas may be found at
www.lenovo.com/activation. Contact Lenovo or a service provider for details on availability. Additional
charges may apply outside a service provider’s normal service area. Provision of this Service is dependent on
the availability of service parts. This Service and the location of Your product must be activated with Lenovo. If You
change Your product’s location, You must update Your location activation. Instructions for location activation can be
found at www.lenovo.com/activation. This Service may not be available for up to thirty (30) days after location
activation. You must provide a suitable working area to allow disassembly and reassembly of the product. Some
repairs may need to be completed at a service center. If so, the service provider will send the product to the service
center at its expense, and return the repaired or replacement product to You at its expense.

Distance from Lenovo support hub Service response level

0-100 miles (0- 160km) 4 hours – 24x7
101 – 200 miles (161km-320km) 8 hours – 24x7
200+ miles (320+ km) Next Business Day

h. Technician Installed CRUs. If a problem with Your product may be remedied with a CRU to replace an internal
part, a service provider technician will be dispatched to Your location according to Your applicable service type to install
the CRU. Replacement of external parts with a CRU remains Your responsibility under the Lenovo Limited Warranty.

6. Keep Your Drive

Under the Lenovo Limited Warranty, when Lenovo replaces a defective part of Your product, the defective part becomes
the property of Lenovo. Under Keep Your Drive, You may retain a defective hard drive that is replaced under the
Lenovo Limited Warranty. This Service applies to the original hard drive in Your product and any replacement hard
drive provided for Your product under the Lenovo Limited Warranty. You must provide Lenovo with the serial number
of each hard drive which You retain under this Service and execute any document provided by Lenovo acknowledging
Your retention of the hard drive. This Service does not apply to any hard drive provided by Lenovo for a product not
purchased by You.

7. Priority Technical Support

Under this Service, Lenovo will provide You with 24x7 access to advanced-level technicians via a toll-free telephone
number for warranty support under the Lenovo Limited Warranty as well as technical support of software as described
further below. When You contact a technician, You must follow the problem determination procedures as directed by
the technician. The technician will attempt to diagnose and resolve Your problem over the telephone and may direct
You to download and install software updates. If a problem covered by the Lenovo Limited Warranty cannot be resolved
via telephone, repair services will be arranged by the technician according to the applicable warranty service.

a. Lenovo and Third-Party Software Support. Lenovo will provide direct telephone support for installation and basic
usage problems for core software applications on the supported core software list found at

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

www.lenovo.com//PriTechSupport/us. If Lenovo determines the performance of Your product is related to a third-party
software application on the collaborative support software list found at www.lenovo.com//PriTechSupport/us, Lenovo
will contact the third-party software supplier, open a service request on Your behalf, and transfer Your call to the
software supplier. Lenovo is not responsible for third-party software or the acts or omissions of any software
supplier. This Service is only available if You have the necessary licenses, support agreements, and entitlements
from the software supplier. This Service is available for support of Lenovo software subject to the terms of Your
software license agreement with Lenovo.

8. Payment and How to Obtain Service

Payment must be received by Lenovo in advance of any Service. If You do not register with Lenovo, You will be required
to provide proof of purchase as evidence of Your entitlement to a Service. Please contact Lenovo or an authorized
service provider to obtain Service. A list of Lenovo authorized service providers can be found at support.lenovo.com.

9. Limitation of Liability
LENOVO, INCLUDING ITS OFFICERS, EMPLOYEES, AGENTS, CONTRACTORS, SUBCONTRACTORS,
SUPPLIERS OR SOFTWARE DEVELOPERS, SHALL NOT BE LIABLE FOR ANY OF THE FOLLOWING EVEN IF
INFORMED OF THEIR POSSIBILITY: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) LOSS OF, OR DAMAGE TO,
DATA; 3) SPECIAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR INDIRECT DAMAGES; OR 4) ANY LOSS OF
PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. SOME STATES OR JURISDICTIONS
DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE
ABOVE EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU.

10. General
Any information exchanged between Us is not confidential or proprietary, including any information You disclose over
the phone or electronically.
Lenovo and its affiliates and subcontractors may process, store and use information about Your transaction and Your
contact information, including name, phone numbers, address, and e-mail addresses, to process and fulfill Your
transaction. We may also contact You to notify You about any product recall, safety issue or service actions. Where
permissible under local law, We may use this information to inquire about Your satisfaction with Our products or services
or to provide You with information about other products and services. You may decline to receive any further such
communications from Us at any time. In accomplishing these purposes, We may transfer Your information to any
country where We do business; We may provide it to entities acting on Our behalf; or We may disclose it where required
by law. We will not; however, sell or otherwise transfer personally identifiable information received from You to any
third parties for their own direct marketing use without Your consent.

If any provision of this Agreement is deemed unenforceable or void, the remaining provisions shall remain in effect.
Nothing in this Agreement affects any statutory rights of consumers that may not be waived or limited by contract.
Each of us grants the other the rights specified in this Agreement. No other license or rights (including license or rights
under patents) are granted by either of us to the other. Neither of us grants the other the right to use its trademarks,
trade names, or other designations in any promotion or publication without prior written consent.

Neither of us will bring a legal action arising out of or related to this Agreement or a Service more than two years after
the cause of action arose unless otherwise provided by applicable law without the possibility of waiver by contract.

Neither of us is responsible for failure to fulfill obligations due to causes beyond their control.

Either of us may communicate with the other by electronic means and such communication deemed to be in writing to
the extent permissible under applicable law. An identification code contained in an electronic document shall be
sufficient to verify the sender’s identity and the authenticity of the document.

Each of us will comply with any laws and regulations that are applicable to this Agreement.

Neither of us may assign this Agreement, in whole or in part, without the prior written consent of the other. Any attempt
to do so is void. Neither of us will unreasonably withhold such consent. The assignment of this Agreement by either
of us to an affiliate or to our successor organization by merger or acquisition does not require the consent of the other.
Lenovo may also assign its rights to payments under this Agreement without Your consent.

Any terms which by their nature extend beyond the termination of this Agreement remain in effect until fulfilled and shall
apply to our respective successors and assigns.

Each of us hereby waives our right to a jury trial in any action arising under or related to this Agreement. The United

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

Nations Convention on Contracts for the International Sale of Goods shall not apply.

11. Cancellation
You may cancel this Agreement, for a full refund, only within 30 days of purchase, by sending written notice to the
address below. If you cancel after 30 days of purchase, your refund will be based upon 100% of the unearned pro rata
premium.

Lenovo - Customer Relationship Management

1009 Think Place, Morrisville, NC 27560
Attn: Warranty Services Administrator
We may cancel this Agreement for fraud, material misrepresentation, or non-payment by You; or if required to do so
by any regulatory authority. Notice of such cancellation will be in writing at least thirty (30) calendar days prior to
cancellation.

12. INDIVIDUAL STATE DISCLOSURES AND VARIATIONS

IN ALABAMA: Prior notice is not required if the reason for cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to
the covered Product or its use. We will pay a penalty of 10% of the Agreement purchase price per month on a refund
that is not paid or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider
under this Agreement are backed by the full faith and credit of Lenovo.
IN ARKANSAS: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us.

IN CALIFORNIA: You may cancel this Agreement for a full refund within 60 days of receipt of the Agreement by sending
written notice to: Lenovo at the address provided in Section 11 of this Agreement. If you cancel after 60 days of receipt
of the Agreement, your refund will be based upon 100% of the unearned pro rata premium. We will pay a penalty of 10%
of the Agreement purchase price per month on a refund that is not paid or credited within forty-five (45) days after return
of the Agreement to Us. You may transfer this Agreement to another party only when ownership of the covered product
is transferred to the other party and You have obtained Our prior written consent. Mail all such requests to the Warranty
Services Administrator at the address provided at the top of this Agreement. Your written request must include a copy of
this Agreement, Your invoice(s) noting the part number and serial number of the covered product(s) and Your entitlement
to Service, the effective date of transfer, and the transferee’s name, address and phone number. The coverage provided
under this Agreement may not be transferred to any product other than the covered product(s). The following sentence
of the General provision of Your Agreement is deleted in its entirety: “Neither of us will bring a legal action arising out of
or related to this Agreement or a Service more than two years after the cause of action arose unless otherwise provided
by applicable law without the possibility of waiver by contract.” and replaced by the following: “Neither of us will bring a
legal action arising out of or related to this Agreement or a Service more than two (2) years after the cause of action
arose. Each of us hereby waives any right to bring any claim after that time unless such waiver is expressly prohibited
by statute or other applicable California law.” The first sentence of the last paragraph of section 10 of this Agreement
concerning waiver of the right to a jury trial is not applicable to you. Instead, the following provision will apply:

READ THE FOLLOWING ARBITRATION PROVISION ("PROVISION") CAREFULLY. IT LIMITS CERTAIN OF YOUR
RIGHTS, INCLUDING YOUR RIGHT TO OBTAIN RELIEF OR DAMAGES THROUGH COURT ACTION.

As used in this Provision, "You" and "Your" mean the person or persons named in this Agreement, and all of his/her
heirs, survivors, assigns and representatives. And, “We” and “Us” shall mean Lenovo and or the Obligor identified
above and shall be deemed to include all of its agents, affiliates, successors and assigns, and any retailer or distributor
of its Products, and all of the dealers, licensees, and employees of any of the foregoing entities. Any and all Claims,
disputes, or controversies of any nature whatsoever (whether in contract, tort or otherwise, including statutory, common
law, fraud (whether by misrepresentation or by omission) or other intentional tort, property, or equitable Claims) arising
out of, relating to, or in connection with (1) this Agreement or any prior Agreement, and the purchase thereof; and (2)
the validity, scope, interpretation, or enforceability of this Provision or of the entire Agreement (“Claim”), shall be
resolved by binding arbitration before a single arbitrator. All arbitrations shall be administered by the American
Arbitration Association (“AAA”) in accordance with its Expedited Procedures of the Commercial Arbitration Rules of the
AAA in effect at the time the Claim is filed. The terms of this Provision shall control any inconsistency between the
AAA's Rules and this Provision. This Arbitration Provision shall inure to the benefit of and be binding on You and Us
and its Provision shall continue in full force and effect subsequent to and notwithstanding the expiration of termination
of this Agreement. You agree that any arbitration proceeding will only consider Your Claims. Claims by, or on behalf
of, other individuals will not be arbitrated in any proceeding that is considering Your Claims. You and We understand

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

and agree that because of this Arbitration Provision neither You nor We will have the right to go to court except as
provided above or to have a jury trial or to participate as any member of a class of claimants pertaining to any Claim.

IN COLORADO: Action under this Agreement may be covered by the provisions of the “Colorado Consumer Protection
Act” or the Unfair Practices Act”, articles 1 and 2 of title 6, C.R. S. A party to this Agreement may have a right of civil
action under these laws, including obtaining the recourse or penalties specified in such laws. Obligations of the Provider
under this Agreement are insured under a service contract reimbursement insurance policy issued by Virginia Surety
Company, Inc. located at 175 West Jackson Blvd, Chicago, IL 60604: 1-800-209-6206. If the Provider fails to pay or
provide service on a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim
directly against the Insurer under the service contract reimbursement insurance policy. If a refund is not paid or credited
within 45 days of the date of cancellation a 10% penalty per month has to be added to the refund. This right is not
transferable and only applies to the original service contract purchased. You may transfer this Agreement to another
party only when ownership of the covered product is transferred to the other party and You have obtained Our prior
written consent. The use of non-original manufacturer’s parts is not allowed.

IN CONNECTICUT: Your Agreement term is automatically extended by the length of time in which the covered Product
is in Our custody for repair. If You have a dispute with Us, You may contact the State of Connecticut, Insurance
Department, P.O. Box 816, Hartford, CT 06142-0816, Attn: Consumer Affairs. The written complaint must contain a
description of the dispute, the purchase price of the Product, the cost of repair of the Product, and a copy of the
Agreement. The obligations of the Provider under this Agreement are backed by the full faith and credit of Lenovo.

IN GEORGIA: If You purchase Your Agreement in Georgia, You are entitled to cancel this Agreement at any time.
Cancellation must comply with Section 33-24-44 of the Georgia Code. Any refund owed in the event of cancellation
shall be determined on the excess of the Agreement purchase price above the customary short rate for the expired
term of the Agreement, and no Claim paid or incurred shall be deducted from any refund owed. We are also entitled to
cancel this Agreement at any time based upon fraud, misrepresentation, or failure to pay for the Agreement, and notice
of cancellation by Us will be given at least thirty (30) days prior to cancellation. Refunds will be issued on a pro rata
basis. The obligations of the Provider under this Agreement are backed by the full faith and credit of Lenovo.

IN HAWAII: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604.
Prior notice is not required if the reason for cancellation is nonpayment of the Provider fee or a material
misrepresentation by You relating to the covered property or its use, or a substantial breach of Your duties relating to
the covered Product or its use. We will pay a penalty of 10% of the Agreement purchase price per month on a refund
that is not paid or credited within forty-five (45) days after return of the Agreement to Us. If You have a question or
complaint, You may contact the Insurance Commissioner, 250 South King Street, 5th Floor, Honolulu, Hawaii 96813.
IN ILLINOIS: This Agreement does not provide coverage for normal wear and tear except as specifically provided in
the coverage section above. The obligations of the Provider under this Agreement are backed by the full faith and
credit of Lenovo.
IN INDIANA: The obligations of the Provider under this Agreement are backed by the full faith and credit of Lenovo.
IN KENTUCKY: The obligations of the Provider under this Agreement are backed by the full faith and credit of Lenovo.

IN MAINE: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or
credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider under this
Agreement are insured under a reimbursement insurance policy issued by Virginia Surety Company, Inc., 175 W.
Jackson Blvd., Chicago, IL 60604. In the event that the Provider ceases to operate, is bankrupt, or Your claim is not
paid within sixty (60) days after proof of loss has been filed, You may file a direct claim with Virginia Surety Company,
Inc. To do so, please call the following toll-free number for instructions: 1-800-209-6206.

IN MARYLAND: The “Purchase Price” shall refer to the purchase price of the covered Product as shown on Your sales
receipt. We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or credited
within forty-five (45) days after return of the Agreement to Us.

IN MINNESOTA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us.

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

IN MISSOURI: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider under this
Agreement are backed by the full faith and credit of Lenovo.
IN MONTANA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within forty-five (45) days after return of the Agreement to Us.

IN NEVADA: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. No claim incurred or paid
shall be deducted from the amount of Your cancellation refund. We will pay a penalty of 10% of the Agreement
purchase price per month on a refund that is not paid or credited within forty-five (45) days after return of the
Agreement to Us. If We are unable to repair Your Product, replacement of Your covered Product will be provided for
with a store voucher or check equal to the original purchase price of the covered Product. Refund of the original
Product purchase price will fulfill this Agreement in its entirety and will cancel and discharge all further obligations
under this Agreement. With respect to each Product covered under this Agreement, Our liability is limited to the
original retail purchase price You paid for such Product. We may not cancel this Agreement once it has been in
effect for seventy (70) days, except under the following conditions: failure to pay the Agreement purchase price; the
conviction of You of a crime which results in an increase in the Service required under the Agreement; fraud or
material misrepresentation by You in purchasing the Agreement or obtaining Service; the discovery of an act or
omission, or a violation of any condition of the Agreement by You which substantially and materially increases the
Service required under the Agreement; or a material change in the nature or extent of the Service required under the
Agreement which occurs after the purchase of the Agreement and substantially and materially increases the Service
required beyond that contemplated at the time of purchase. If We cancel the Agreement, You will be refunded the
unearned pro rata purchase price of the Agreement. This Agreement is not renewable. We consider the purchase
price set forth in your invoice or order confirmation to be part of this Agreement.

IN NEW HAMPSHIRE: In the event You do not receive satisfaction under this Plan, You may contact the New
Hampshire Insurance Department at 21 South Fruit Street, Suite 14, Concord NH 03301, (800) 852-3416.

IN NEW MEXICO: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not
paid or credited within forty-five (45) days after return of the Agreement to Us. We may not cancel this Agreement once
it has been in effect for seventy (70) days, except under the following conditions: (a) failure to pay the Agreement
purchase price; (b) the conviction of You of a crime which results in an increase in the Service required under the
Agreement; (c) fraud or material misrepresentation by You in purchasing the Agreement or obtaining Service; (d) or
the discovery of an act or omission, or a violation of any condition of the Agreement by You which substantially and
materially increases the Service required under the Agreement. If We cancel, You will receive a refund equal to the
unearned pro rata purchase price less the cost of any repairs made.

IN NEW YORK: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid
or credited within thirty (30) days after return of the Agreement to Us. Obligations of the Provider under this Agreement
are insured under a service contract reimbursement insurance policy. If the Provider fails to pay or provide service on
a claim within sixty (60) days after proof of loss has been filed, You are entitled to make a claim directly against the
insurer under the service contract reimbursement insurance policy. The Insurer is Virginia Surety Company, Inc. located
at 175 West Jackson, Chicago, IL 60604: 1-800-209-6206. The terms of the manufacturer’s warranty and any
applicable extended warranty related to the Product are hereby incorporated by reference into this Agreement and are
a part of this Agreement. Article 79 of the New York Insurance Law applies to the manufacturer’s warranty and any
extended warranty incorporated by reference into this Agreement. If there is a conflict between the manufacturer’s
warranty or extended warranty incorporated by reference into this Agreement, this Agreement shall govern. The date
and cost of this Agreement are as set forth in Your Invoice. If no claim has been made under this Agreement and You
cancel this Agreement during the period specified in 10 of this Agreement, this Agreement shall be void and You shall
be entitled to a full refund of the cost hereof.

IN NORTH CAROLINA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is
not paid or credited within forty-five (45) days after return of the Agreement to Us. The obligations of the Provider under
this Agreement are backed by the full faith and credit of Lenovo.

IN OHIO: The obligations of the Provider under this Agreement are insured under a reimbursement insurance policy
issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. In the event that the Provider
ceases to operate, is bankrupt, or Your claim is not paid within sixty (60) days after proof of loss has been filed, You
may file a direct claim with Virginia Surety Company, Inc. To do so, please call the following toll-free number for
instructions: 1-800-209-6206.

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

IN OKLAHOMA: The Cancellation provision of Your Agreement is deleted in its entirety and replaced by the following:
If You cancel the Agreement, You shall receive a refund equal to ninety percent (90%) of the unearned pro rata
purchase price. If We cancel the Agreement, You shall receive a refund equal to one hundred percent (100%) of the
unearned pro rata purchase price of the Agreement. No claim incurred or paid shall be deducted from the amount of
Your cancellation refund.

IN OREGON: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or
credited within forty-five (45) days after return of the Agreement to Us. The last paragraph of Section 10 is deleted in
its entirety. It is not applicable to You. You may agree to enter into arbitration at the time of a dispute, but you are not
required to agree that such arbitration be binding against You. All arbitration proceedings will occur in Oregon and be
conducted under Oregon law. Arbitration must be held in the county in which You reside or at another location agreed
upon by You and Us. The obligations of the Provider under this Agreement are insured under a reimbursement
insurance policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. In the event that
the Provider ceases to operate, is bankrupt, or Your claim is not paid within sixty (60) days after proof of loss has been
filed, You may file a direct claim with Virginia Surety Company, Inc. To do so, please call the following toll-free number
for instructions: 1-800-209-6206.

IN SOUTH CAROLINA: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is
not paid or credited within forty-five (45) days after return of the Agreement to Us. Prior notice is not required if the
reason for cancellation is nonpayment of the provider fee or a material misrepresentation by You relating to the covered
property or its use, or a substantial breach of Your duties relating to the covered product or its use. If You have a
question, a complaint or Your claim is not handled in a timely manner, You may contact the South Carolina Department
of Insurance, P. O. Box 100105, Columbia, South Carolina, 29202-3105, Telephone (800) 768-3467. The obligations
of the Provider under this Agreement are backed by the full faith and credit of Lenovo.

IN TEXAS: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not paid or
credited within forty-five (45) days after return of the Agreement to Us. Prior notice is not required if the reason for
cancellation is nonpayment of the Provider fee or a material misrepresentation by You relating to the covered property
or it’s use, or a substantial breach of Your duties relating to the covered Product or its use. If You have a question or
complaint, You may contact the Texas Department of Licensing and Regulations, P. O. Box 12157, Austin, Texas
78711, (800) 803-9202 or (512) 463-6599. The obligations of the Provider under this Agreement are backed by the
full faith and credit of Lenovo. The service contract provider license number for Lenovo in TX is 617.

IN UTAH: Coverage afforded under the Agreement is not guaranteed by the Property and Casualty Guaranty
Association. We can cancel this Agreement during the first sixty (60) days of an annual term by mailing to You a notice
of cancellation at least thirty (30) days prior to the effective date of cancellation except that We can also cancel this
Agreement during such time period for nonpayment of premium by mailing You a notice of cancellation at least thirty
(30) days prior to the effective date of cancellation. After sixty (60) days have elapsed, We may cancel this Agreement
by mailing a cancellation notice to You at least thirty (30) days prior to the effective date of cancellation for cancellations
due to any of the following reasons: (a) nonpayment of premium; (b) material misrepresentation; (c) substantial change
in the risk assumed, unless We should reasonably have foreseen the change or contemplated the risk when entering
into the Agreement; or (d) substantial breach of contractual duties, conditions, or warranties.This Agreement does not
have a deductible. The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. This Agreement is subject
to limited regulation by the Utah Insurance Department. To file a complaint, contact the Utah Insurance Department.

IN VERMONT: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604.

IN VIRGINIA: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604.

IN WASHINGTON: “Definitions” Section is deleted in its entirety and replaced with the following: “In Washington “We",
"Us", "Our" and “Obligor”, means ServicePlan, Inc., 175 W. Jackson, 11th Floor, Chicago, IL. 60604.” Obligations of
the Obligor under this Agreement are backed by the full faith and credit of the Obligor.” We will pay a penalty of 10%
of the Agreement purchase price per month on a refund that is not paid or credited within forty-five (45) days after return
of the Agreement to Us. In the event We cancel the Agreement, We will mail a written notice to You at Your last known
address at least twenty-one (21) days prior to cancellation which shall state the effective date of cancellation and the
reason for cancellation.

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016

IN WISCONSIN: We will pay a penalty of 10% of the Agreement purchase price per month on a refund that is not
paid or credited within forty-five (45) days after return of the Agreement to Us. This Agreement is subject to limited
regulation by the Office of the Commissioner of Insurance of the State of Wisconsin.

IN WYOMING: The obligations of the Provider under this Agreement are insured under a reimbursement insurance
policy issued by Virginia Surety Company, Inc., 175 W. Jackson Blvd., Chicago, IL 60604. In the event that the
Provider ceases to operate, is bankrupt, or Your claim is not paid within sixty (60) days after proof of loss has been
filed, You may file a direct claim with Virginia Surety Company, Inc. To do so, please call the following toll-free
number for instructions: 1-800-209-6206. The Cancellation provision of Your Agreement is updated to include the
following “We shall mail a written notice to You at the last known address contained in Our records at least ten (10)
days prior to cancellation. The following paragraph of the General provision of Your Agreement is deleted in its
entirety “Neither of us will bring a legal action arising out of or related to this Agreement or a Service more than two
years after the cause of action arose unless otherwise provided by applicable law without the possibility of waiver by
contract.” and replaced by the following “Neither of us will bring a legal action arising out of or related to this
Agreement or a Service more than four (4) years after the cause of action arose unless otherwise provided by
applicable law without the possibility of waiver by contract. Prior notice is not required if the reason for cancellation is
nonpayment of the Provider fee or a material misrepresentation by You relating to the covered property or its use, or
a substantial breach of Your duties relating to the covered Product or its use. We will pay a penalty of 10% of the
Agreement purchase price per month on a refund that is not paid or credited within forty-five (45) days after return of
the Agreement to Us.

L505-0101-01 – Warranty Services Agreement - US – CONSUMER Rev. April 2016