Systems Theory
Sandra Rojas Gabino
System
To have a system, we must be able to identify the parts that
compose it and there must be a relationship between them such that
when one is modified, the others are also modified, generating
predictable patterns of behavior.
Every system has a relationship with its environment, to which it
conforms to a greater or lesser extent and concerning which it must
always be able to differentiate itself.
In 1950, the Austrian
biologist Ludwig von
Bertalanffy first
presented its
foundations,
development, and
applications.
Key to this formulation were the studies of Charles Darwin
and the father of cybernetics, Norbert Wiener. It was the
support for more complex and later theories based on the
basic notion of systems, such as Chaos Theory (1980), or
more recent developments that attempt to apply General
Systems Theory to human groups and the social sciences.
Principles of systems theory
• inputs
• outputs
• throughput
• Feedback
• Environment
System Types
• Open systems
• Closed systems
• Semi-open or semi-closed systems
Systemic Approach
● It is the approach of an object, situation, or matter under the
rules of a system
● goes from the general to the particular
○ Structural: Consists of the identification of the interior of the
system, detailing its components, its structure, and the
functions between them.
○ Integral: Consists of the evaluation of the functioning of the
system and the relevance of its elements, evaluating aspects
such as performance, entropy, and effectiveness
Process The systems
2
Process
1 Process
5
Process Process
4 3
Process
3.1
Process
Process 3.2
3.3
Process
Environment
Black box
Input Processing Output
Indicators:
● These are metrics that evaluate a company's performance
against a set of pre-established objectives or expected
results over a specific period.
Indicators:
The word KPI comes from the acronym of the phrase “Key
Performance Indicators”.
What characteristics should a KPI have?
• Achievable: The objectives set should be realistic.
• Measurable: Although it sounds obvious, a KPI must be
measurable.
• Relevant: Don't fill up with data, select only the most
important ones.
• Periodic: The indicator must be analyzable periodically.
• Exactly: Choose only the most accurate part of all the
information collected.
Example of Processes
Input: Raw material
Indicators
Transformation: preparation
Indicators
Baking time
Size of the cake
Output: Chocolate cake
Indicators
• For how many people is the
cake
• Quality and taste of the paste
Painting Process of a Car
Raw Material: Process:
Primer, Output:
Paint,
Application of the paint
Auto Painted
Catalyst on the car body.
indicator: Indicator: Indicator:
Liters of Primer Application temperature Paint thickness
Liters of Paint Gun nozzle Number of orange shells
ml. of Catalyst Output flow Brightness and color