HISENSE U50

(HWCD104E)

User Manual

Before using your phone, read the User Manual thoroughly.

Manufactured by Hisense Communications Co., Ltd.

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Contents
Phone Basics
Your phone at a glance 5
Carrying out basic operations 5
Using the notification center 11
Using SIM and MicroSD cards 12
Battery charging 13

Troubleshooting
I can’t turn my phone on 16
My phone keeps turning off automatically 16
I can’t use an application on my phone 17
My phone’s standby time is too short 17
My phone isn’t charging properly 18
Touchscreen error when charging 18
I’ve forgotten my password 19
My PIN is locked 19
I can’t use the Internet or make calls 19
My calls don’t connect 20
Phone doesn’t make a sound when it rings 20

Phone
Making calls 20
Making calls from contacts 20
Making calls from recents 21

Contacts
Importing contacts 21
Creating contacts 21
Searching for contacts 22

Messages
Sending messages 22
Viewing messages 22
Searching messages 23

Camera
Taking photos 23
Taking panorama 23
Recording videos 24

Photos
Viewing photos or videos 24

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 Deleting photos or videos 24
Sharing photos or videos 25

Chrome
Using Chrome 25

Clock
Alarms 26
Clock 26
Timer 27
Stopwatch 27

Sound Recorder
Recording sound 27
Playing a recording 28
Managing recordings 28

Calculator
Making calculation 28

FM Radio
Listening to radio 29

Safety
Safety precautions 29
Safe battery charging 33
Protecting your hearing 33
Protecting the environment 34
Specific Absorption Rate（SAR） 34
Reducing your radiation exposure 35
Other important information 35
Disclaimer 36
Frequency bands and power 37
Compliance 38
EU Declaration of Conformity (DoC) 39

3
Safety symbols in this document

The following symbols are used throughout this document:

Warning: situations that could cause injury to yourself or

others.

Caution: situations that could cause damage to your dev-

ice or other equipment.

Notice: notes, usage tips, or additional information.

4
Phone Basics
Use the information in this section to get to know your phone better

Your phone at a glance

Get to know your phone with the following figure and legend.

1.Receiver 6 Flashlight
2 Front camera 7 Volume button
3 Microphone 8 Power button
4 Headset socket 9 .USB
5 Dual-rear camera 10 Speaker

The figures and descriptions are for reference only, please

refer to the descriptions of actual product.

Carrying out basic operations
5
This section describes how to carry out basic functions on your ph-

one.

Before using your phone for the first time, fully charge your

battery. For more information on charging your battery, see

Battery charging.

Turning your phone on

• To turn your phone on, press and hold the power button until the

screen turns on.

• When turning your phone on for the first time, or after performing

data reset, follow the onscreen instructions to set up you phone.

• To force restart your phone, press and hold the power button until

your phone Reboot.

Turning your phone off

To power off your phone, press and hold the power button, and

then tap the icon.

Using touchscreen gestures

This section describes how to use touchscreen gestures to help

control your phone.

Tapping

To open an app, to choose a menu item, to press an on-screen

button, or to enter a character using the keyboard on the screen,

tap it with your finger.

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Tapping and holding

Tap and hold an item on the screen for more than 2 seconds to

access available options.

Swiping

Swipe to the left or right on the home screen or the Apps screen to

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view other panels.

Swipe upwards or downwards to scroll through a web page or a list

of items.

Spreading and pinching

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Spread two fingers apart on a web page, map or image to zoom in

a part.

Pinch to zoom out.

Dragging

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To move an item, tap and hold it and drag it to the target position.

Using the navigation bar

You can find your navigation bar control at the bottom of you

screen.

• To go back to the home screen, tap

• To open the list of recent apps, tap

• To go back to the previous screen, tap

Locking and unlocking screen

Locking the screen

• To lock the screen, press the power button.

• Go to Settings > Display > Screen timeout to change how

quickly your screen goes to sleep. The screen locks and goes into

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sleep mode when you don’t use your phone for a while. This is to

save power and stop accidental phone use.

Unlocking the screen

To unlock the screen, press the power button and swipe up.

Using the notification center

The notification center is where you can view the latest otifications

relating to the operation of your phone.

Opening the notification center

To open and view the notification center:

1 Swipe down from the top of the screen to see the notification
center.

2 Swipe down again from the top of the screen to see the shortcuts
tab.

Closing the notification center

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Swipe up or tap to close the notification center.

Setting notification options

To set notification options, go to Settings > Apps & notifications >

Notifications.

Using SIM and MicroSD cards

Inserting SIM and MicroSD cards

Always ensure that SIM and MicroSD cards are inserted correctly

into your phone.

The following figure shows the correct way to insert SIM and

MicroSD cards into your phone.

Insert the SIM card, please make sure that the direction of the SIM

card is consistent with the direction on the card slot.

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 Do not use cut or modified SIM or MicroSD cards with your

phone, as these may not be recognized and could damage

the card tray.

Plug the SIM card and SD cards

Does not support hot swap, please turn off the SIM card.

The following figure shows the exact positions of the SIM card slot

and SD card slot, please standardize the insertion and removal

operations.

Battery charging
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Follow instructions in this section to charge your battery safely and

preserve battery life.

Charging your battery

Fully charge the battery before using it for the first time, or when the

phone has not been used for a long time, or when the battery is low.

To charge your battery, do the following:

1 Connect your USB charging cable to your USB power adapter.

Plug the end of the USB cable into the USB port, and the USB

power adapter into a power socket.

2 Once your battery is fully charged, disconnect your phone from

your USB charging cable.

Important safety precautions

The following precautions are extremely important and must be foll-

owed at all times:

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

To charge your phone safely, it is also important to pay attention to

the following points:

• Use only approved chargers, batteries, and cables. Using an

nunapproved or incompatible power adapter, charger, or battery

may damage your phone, shorten its lifespan, or cause a fire,

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 explosion or other hazards.

• Avoid using your phone when it is charging. Do not cover your

phone or power adapter.

• Connect your charger properly. Not connecting your charger prop-

erly can cause serious damage to your phone. Any damage cau-

ed by misuse is not covered by the warranty.

• Your phone can be safely charged at temperatures between

0°C and 35°C. Charging in environment where the temperature

is below 0°C or higher than 35°C will harm battery. performance

and shorten battery life. Regular, long-term charging in extreme

temperatures will damage your battery.

• Unplug your charger from the electric socket when not charging

your phone.

Protecting your battery

For safe and effective charging that also protects your battery, you

must also pay attention to the following points:

• If your AC power supply is lower voltage, or you charge from

computer or other non-standard sources, you may need to

charge your phone for longer.

• Your phone might not start straight away if the battery is low. Your

phone will start normally once it has charged for a short while.

• The time your phone needs to charge may depend on room

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 temperature and your battery level.

• The phone and charger may heat while charging. This is normal

and shouldn’t affect your phone’s lifespan or performance. If your

battery becomes much hotter than usual, stop charging your

phone and put it in a cool place. If you phone surface is hot,

avoid touching your phone for too long.

Troubleshooting
This section lists common problems you may have when using your

phone. Check to see whether your issue is listed here before

contacting the service center.

I can’t turn my phone on

If you can’t turn your phone on, try the following:

• Press and hold power key for two seconds or longer. • Check that

he battery is fully charged before turning your phone on.

• Press and hold the power button until your phone vibrates.

• Check that your battery is properly connected to your phone, and

that the connecting points are clean. If your phone has a built-in

battery, contact the service center.

My phone keeps turning off automatically

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If you phone keep turning off automatically, try the following:

• Check your battery power. If the power is low, charge your phone.

• Check softwares or applications to see if they are normal. If not,

restart your phone.

I can’t use an application on my phone

If you can’t use an application on your phone, try the following:

• Check if your phone has sufficient storage. Delete some

messages from your phone.

• Check if the application is damaged. Uninstall and reinstall the

application. If cannot be fixed, try resetting system.

• Chances are that the application is not compatible. Uninstall the

application and choose a compatible version.

• Check and enable applications management permissions.

My phone’s standby time is too short

If your phone’s standby time is too short, try the following:

• Chances are that the battery performance decreases. Contact

service center to change the battery.

• If you play games or listen to music for a long period of time,

shorten the time.

• If the screen is too bright, adjust the brightness of the screen.

• If the phone is used in weak signal environment, the standby time

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 will be short. Please move to strong signal locations.

• Turn off cellular data, GPS, Bluetooth, Wi-Fi switch when not

using them.

• Close the application not used.

• Uninstall the applications not used for a long period of time.

My phone isn’t charging properly

If your phone isn’t charging properly, try the following:

• Ensure that your phone is charging at a normal temperature.

• Plug the charger into a different socket.

• Recharge your phone for about half an hour.

• Chances are that the battery has a problem. If the battery has

been built-in, contact service center.

• Ensure that the charger is not defective. If the charger is defective,

replace it.

• If the charger fails to charge, please change or repair it.

Touchscreen error when charging

If there is touchscreen error when charging, try the following:

• If the charging equipment is incompatible with your phone, it may

cause some problems. Use charger supplied and stable charging

equipment.

• Check whether softwares or applications are normal or not.

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 Restart your phone.

I’ve forgotten my password

If you forget your password, contact service provider.

My PIN is locked
If you enter wrong PIN three times in a row, contact service

provider.

I can’t use the Internet or make calls

If you can’t use the Internet or make calls, try the following:

• Chances are that signal is too weak. Move to an open area and try

again.

• Chances are that the phone is out of service area. Check if the

Internet is available.

• Chances are that airplane mode is on. Turn off airplane mode.

• Check if software is abnormal. If so, restart the phone.

• Check if SIM card has failure. If so, check or change SIM card.

• Ensure that the dialing is right.

• Check if cellular data setting has failure. If so, go to Settings to set

up cellular data.

• Check if pre-paid charge has reached its limit. If so, contact

service provider.

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My calls don’t connect
If your calls don’t connect, try the following:

• Check if phone number is too long.

• Ensure international roaming service and international call service

are enabled. If not, contact service provider.

Phone doesn’t make a sound when it rings

If your phone doesn’t make a sound when it rings, check if silent or

vibrate mode is enabled.

Phone

Making calls
To make calls:

1 Tap .

2 Tap to enter a phone number.

3 Tap to make a call.

Making calls from contacts

To make calls from contacts:

1 Tap .

2 Tap to choose a contact.

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3Tap the contact number.

Making calls from recents

To make calls from call logs:

1 Tap .

2 Tap to view all calls. Tap the name or number of the person
you want to call.

3 Tap

Contacts

Importing contacts
To import contacts to your phone:

1 Tap .

2 Tap , then tap Settings > Import/Export contacts.

3 Select an import option.

Creating contacts
To create a new contact:

1 Tap .

2 Tap .
3 Enter the contact’s name, phone number and other contact
information, and then tap SAVE.

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Searching for contacts
To search for contacts:

1 Tap .
2 Use one of the following search methods:
• Scroll up or down the contacts list.

• Tap at the top of the screen to search for a contact.

3 Select a contact. You can now call them, send them a text
message, or edit their contact information.

Messages

Sending messages
To send messages:

1 Tap .

2 Tap to create a message.

3 Add recipients and enter a message.

4 Tap to send the message.

Viewing messages
To view messages:

1 Tap .
2 Select a contact on the message list.
3 View your conversation.
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Searching messages
To search messages:

1 Tap .

2 Tap to enter keywords to search messages.

Camera

Taking photos
To take photos:

1 Tap .
2 Spread two fingers apart on the screen to zoom in, and pinch to
zoom out.

3 Tap to take a photo. Your picture will be automatically

saved to .

Taking panorama
To capture a panorama shot:

1 Tap .
2 Swipe to the right on the camera interface to select panorama

mode. Hold your phone steady and then tap to start

shooting. Slowly move your phone in the direction indicated,

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 holding the phone steady and ensuring the arrow stays levels

with the center line.

3 Tap when you are finished. Your picture will be

automatically saved to .

Recording videos
To record videos:

1 Tap ，Tap

2 Tap to start recording the video. Spread two fingers apart

on the screen to zoom in, and pinch to zoom out.

3 Tap to finish recording.

Photos

Viewing photos or videos

To view photos or videos:

1 Tap .

2 Select a photo or a video.

Deleting photos or videos

To delete photos or videos:

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1 Tap .

2 Tap and hold the photo or video that you want to delete, tap .

Sharing photos or videos

To share photos or videos:

1 Tap .

2 Select the photo or video that you want to share.

3 Tap .Select your sharing method.

Chrome

Using Chrome
Connect the web to search for information and bookmark your

favorite web pages to access them conveniently.

1 Tap .
2 Enter the address field in the search bar. You will have access to
web pages; moreover, bookmarks, multiple window switching

and other functions are supported.

Clock
This app includes the following functions:

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Alarms
1 Tap .

2 Tap .

3 you can do the following steps to set your alarms:

Adding an alarm

Tap and set the alarm time, repeat times, alarm sound, and
others.

Enabling or disabling an alarm

Turn on or turn off the switch next to an alarm.

Configuring the alarm settings

Tap > Settings to configure the alarms.

Deleting an alarm

Tap the alarm that you want to delete. Then tap .

Clock
1 Tap .

2 Tap .

3 you can do the following steps to set your clock:

Adding a city

Tap . Enter a city name in the search bar or select a city from
the list.

Deleting a city

Tap . Deselect the city, then the clock of the city will be
26
deleted.

Timer
1 Tap .

2 Tap .

3 Set the countdown time and tap to start the timer. Tap
to pause the countdown.

Stopwatch
1 Tap .

2 Tap .

3 Tap to start the stopwatch.Tap to count laps. Tap

to pause the stopwatch. Tap RESET to reset the stopwatch.

Sound Recorder
The device supports long periods of recording. Make sure your

device has available storage before recording.

Recording sound
1 Tap .

2 Tap to start recording.

3 Tap to stop recording. Tap , then tap Save, the recording

file is automatically saved in the phone. Tap Delete, the

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 recording file is deleted.

Playing a recording
1 Tap .

2 Tap to find your recording.

3 Tap to play the recording.

Managing recordings
1 Tap .

2 Tap .
3 Tap and hold a recording. You can rename, share or delete the
recording file.

Calculator
Use calculator to do simple or complicated calculations.

Making calculation
Tap , you can do simple calculations:
• Tap the number and calculate sign to do simple calculations.

• Go to advanced calculator tab by swiping your screen left.

FM Radio

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Listening to radio
To use the FM Radio, first you need to connect your headphones.

1 Tap to activate.
2 Select the frequency following the app instructions and set the
volume to a comfortable level.

Safety
This section contains information on the secure and safe operation

of your phone.

Safety precautions
For your safety and that of others, ensure you read, understand,

and follow all of the information in this section.

Failure to obey the following safety information could result

in fire, electric shock, injuries, or damage to your device or

other property. Read all the safety information below

before using your phone.

• Using unapproved or incompatible power adapters, chargers, or

batteries may damage your phone, shorten its lifespan, or ausea

fire, explosion, or other hazards.

• Your phone’s ideal operating temperature is 0°C to 35°C. Your

phone’s ideal storage temperature is -20°C to 45°C.

• Pacemaker manufacturers recommend keeping a minimum

29
 distance of 15 cm between phone and pacemaker to prevent

potential interference with the pacemaker. If you use a

pacemaker, hold your phone on the side opposite to your

pacemaker and do not carry your phone in your front pocket.

• Keep your phone and battery away from excessive heat and

direct sunlight. Do not place your phone or battery on or in

heating devices, such as microwave ovens, stoves, or radiators.

• Do not use your phone in a moist environment, such as bathroom.

Prevent your phone from being soaked or washed in liquid.

• Follow local laws and regulations while using your phone. To

reduce the risk of accidents, do not use your wireless phone

while driving.

• While flying in an aircraft or immediately before boarding, only use

your phone according to instructions provided. Use of a wireless

phone in an aircraft may disrupt wireless networks, can cause

danger to aircraft operation, and may be illegal.

• To prevent damage to your phone’s parts or internal circuits, do

not use it in dusty, smoky, damp, or dirty environments or near

magnetic fields.

• When charging your phone, plug the adapter into a socket which

is near your phone and which is easy to reach.

• When not in use, unplug the charger from outlets and from the

30
 phone.

• Do not use, store or transport your phone in areas where

flammables or explosives are stored (in a gas station, oil depot,

or chemical plant, for example). Using your phone in these

environments increases the risk of explosion or fire.

• Dispose of your phone, battery, and accessories according to

local regulations. Do not throw phones or batteries away in your

household trash bin or other non-recycling trash bin. Improper

battery use or disposal may lead to fire, explosion, or other

hazards.

• Consult your doctor and the device manufacturer to determine if

operation of your phone may interfere with the operation of your

medical device.

• Obey any rules or regulations set by hospitals and health care

facilities.

• Do not crash, throw, puncture, drop, squeeze, or bend your

phone.

• Do not try to take apart your phone or its accessories. Only

authorized personnel are allowed to service or repair the phone.

• Use a dry soft cloth to clean your phone. Do not use water, alcohol,

detergent or any chemicals.

• Keep your phone and charger out of the reach of children. Do not

31
 let children use the phone or charger without supervision.

• Phone accessories and phone accessory parts, especially small

parts, must also be kept away from children to prevent choking.

• Power off your phone in any area where there is a risk of

explosions. Do not charge your phone or use your phone in

areas where there are chemicals or particles in the air. Obey all

signs and instructions.

• Strictly obey relevant instructions in this guide while using USB

cable. Failure to follow instructions may result in your phone or

PC being damaged.

• Only use USB version 2.0. USB equipment with your phone.

Safe cleaning and maintenance

To ensure your safety and that of others, you must pay attention to

the following safety tips when cleaning and maintaining your phone:

• Turn off your phone before cleaning and maintenance. Your

charger should be unplugged from socket. Your phone and

charger should be disconnected to prevent electric shocks or

short circuiting.

• Do not wipe your phone or charger with benzyl alcohol, chemical

substances, chemical agents or abrasive cleaning agents. This is

to avoid damaging phone parts or the functioning of your phone.

32
 You may clean your phone with a slightly damp anti-static cloth.

• Do not scrape or alter the phone case, or the paint on the phone,

as it may cause allergic reaction. If such reaction occurs, stop

using your phone immediately and seek medical help.

• Wipe dust off power plug and keep it dry to avoid risk of fire.

• If your phone or accessories do not work properly, contact your

local vendor.

• Do not disassemble device or its accessories by yourself.

Safe battery charging

Follow the information on safe battery charging in the Battery

charging, Safety precautions, and Protecting your battery sections

of this user manual.

Protecting your hearing

• To prevent possible hearing damage, do not listen at

high volume levels for long periods.

• Fully understand user manual before use.

• Ensure your player at low volume levels or power off

before you leaving.

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Protecting the environment
• Obey the local regulations on device packaging,

battery and used device disposal and bring them to

the collection point for proper recycling.

• Take your used, unwanted lithium batteries to a

designated place. Do not dispose of used devices or

batteries in a household rubbish bin.

• Proper collection and recycling of your device help

ensure electrical and electronic equipment waste is

recycled in a manner that conserves valuable

materials and protects human health and the

environment.

Specific Absorption Rate（SAR）

• Your phone is tested to comply with applicable requirements and

regulations of the European Union of human exposure to radio

wave.

• These requirements set a SAR limit of 2.0W/kg averaged over ten

gram of tissue when use in head or Body, and set a SAR limit of 4.0

W/kg averaged over tengram of tissue when use in Limbs.

• Specific Absorption Rate (SAR) is used to measure radio waves

absorbed by a body. The device complies with RF specifications

34
when the device used at a distance of 5 mm from your body.

• This product was tested and recorded the maximum SAR value

was 0.23W/kg for the head, 1.57W/kg for the body, 3.47 W/kg for

the limb.

• The actual SAR level will be much lower than above value since

the device has been designed to use the minimum energy for

necessary communication with the base station.

Reducing your radiation exposure

You can reduce your exposure to radiation from your phone by

doing the following:

• Use your phone in areas with good reception. Be especially

careful in underground car parks and on train and car journeys.

• Use your phone when all the signal strength bars are displayed.

• Use a hands-free kit.

• During calls, keep your phone away from your abdomen (for

pregnant women) and your lower abdomen (for teenagers).

Other important information

Important data usage and billing information

Your phone regularly connects to mail and Internet servers to

improve your experience. This creates data exchanges that may be

charged along with your existing package, or which may use

35
prepaid credit.

To avoid billing problems related to Internet services, it is strongly

recommended to use a suitable package or plan which includes

unlimited Internet and emails and to avoid changing the default

settings.

You can connect to Wi-Fi for faster, more streamlined service. If

you can, use Wi-Fi for streaming, and for downloading games,

videos and films.

Disclaimer
Unofficial headsets, chargers, and other accessories are not

compatible with your phone. Using unofficial accessories can affect

performance. The factory is in no way responsible for any damage

that occurs as a result of using unofficial accessories.

This user manual is intended to provide a general overview. Actual

specifications and functions of your phone may be different from

those contained in the user manual.

Your phone was fully tested after production. If there are any

damages or defects due to manufacturing, follow the terms and

conditions in the warranty card.

If there are issues with your phones related to operator features

and services, follow the operator terms and conditions.

36
Note that your phone has specification and function limitations.

These limitations cannot be considered manufacturer damage or

as damage or defect of any kind.

Only use your phone for the purposes or functions for which it was

designed.

Frequency bands and power

band frequency Max power

850 824MHz-894MHz 33±2dBm

900 880MHz-960MHz 33±2dBm

GSM

1800 1710MHz-1880MHz 30±2dBm

1900 1850MHz-1990MHz 30±2dBm

B1 1920MHz-2170MHz 23±2.7dBm
wcdma

B2 1850MHz-1990MHz 23±2.7dBm

B8 880MHz-960MHz 23±2.7dBm
FM GLONASS GPS Bluetooth Wi-Fi

2.4GHz 2412MHz-2483.5MHz EIRP 15±3dBm

2.4GHz 2400MHz-2483.5MHz EIRP 8.5dBm

1559MHz-1610MHz
1559MHz-1610MHz

87.5 MHz-108MHz

37
Compliance

Wi-Fi(WLAN)

This equipment may be operated in all European countries.

The 5150-5350 MHz band is restricted to indoor use only in the

following countries.

BG CZ DK DE EE IE EL ES FR HR

CY LV LT LU HU MT NL AT PL PT

SI SK FI SE UK NO IS LI CH TR

Copyright

Copyright © 2020 Casper

The user manual is protected under international copyright laws.

No part of the user manual may be reproduced, distributed,

translated, or transmitted in any form or by any means, electronic or

mechanical, including photocopying, recording, or storing in any

information storage and retrieval system, without the prior written

permission of Group. Some of the contents of the user manual may

not apply to your device, depending on the software and your

service provider. All information in this document is subject to

change without notice.

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EU Declaration of Conformity (DoC)

39
40