Behavioural Questions
Behavioural Questions
Share a time you made a mistake at work and how you corrected
it.
Mistakes are often inevitable, though how you handle them can often be more
important than the error itself. A strong answer is one that shows ownership of
the error and impactful steps you took to correct it or prevent it from
happening again.
This question shows an interviewer how you handle pressure and stress at work
for any role or position. A strong answer showcases a specific example with a
successful outcome or one you might have done differently.
Example: "A new member of our sales team had a unique approach to closing
deals, and some felt it was too aggressive and misrepresented our company. I did
not want my colleague to feel reprimanded if I went to our boss, so I asked them to
lunch instead. We had a productive conversation, and I used open-ended questions
to learn more about their work style. It turns out he sensed his approach was not
working well, too. He asked for my guidance, advice and expertise on how to
improve his sales pitch. We now have a great mentorship going, and he has
increased his monthly quotas by 20% and brought in new clients."
An effective answer to this question might show how you move forward with
unpopular decisions and communicate to teams for their support.
Example: "In my last role, employees could switch shifts as long as each one got
covered, though it meant managers did not know who would be there when. I
implemented a process to have supervisors approve schedule changes, which
initially had resistance. I wrote an email communication explaining the process and
the reason behind it, reassuring employees it did not mean shift changes would not
get approved. The new method works well and employees continue to enjoy
flexibility."
This behavioural question aims to learn about your method for goal setting and
how you achieve them. Consider an answer that clearly explains your methods
and techniques, with a specific example.
This question aims to see actionable ways you motivate others. Consider an
answer that directly shows how your input led to a good outcome.
This question aims to get insight into your level of creativity and problem-
solving abilities. Consider sharing an example that offers a unique solution.
Extra Questions:
1. Tell me about a goal you reached and how you achieved it."
2. "Describe a goal you failed to achieve and what transpired."
3. "Share a time you prioritised a task over something else and why."
4. "Give an example of how you handle multitasking in one day."
5. "Recount a long-term project you completed. How did you keep the
project on time and organised?"
6. "Share a time you learned a new skill or responsibility quickly."
7. "Discuss an example of when you made a tough decision."
8. "Tell me about a time you had to be flexible."
9. "Elaborate on the proudest moment in your professional career and
why it is important to you."
10. "Has there ever been a time you felt dissatisfied with your work
or role and how did you handle that?"
11. "Share how you stay motivated when doing repetitive tasks at
work."
12. "Explain a project you feel affected your company
significantly."
13. "Recount a time you had to say no at work."
14. "Describe a time you had to work closely with a colleague
whose personality differed from yours."
15. "Tell me about a time you considered yourself an excellent
leader."
16. "Share a time you felt you went beyond the standard
responsibilities of your job."
17. "Recount a time when you disagreed with someone."
A wide range of positions involve working in teams, and this question aims to
assess your conflict management and resolution skills. It also evaluates how
well you value and relate to your colleagues, even if you might disagree with
them. In your answer, consider discussing a specific time when you and a
colleague disagreed on solving a problem or experienced personal differences.
Mention what you did to resolve the conflict with your team member.
Example: "At LabCorp Inc., my team was responsible for completing a project with
a short deadline. I decided it would be best to delegate individual tasks to each
team member, but one person disagreed and thought it would be better to meet to
work on it together for a few days each week. I decided to schedule a lunch meeting
with this team member to understand his idea better and why he disagreed.
Interviewers understand that mistakes can occur at work, and they may ask this
question to assess your ability to handle challenging situations and learn from
them. It can offer them insight into your ability to admit your mistakes and
show how you respond to new situations. In your answer, showcase your
integrity and ability to admit and correct your mistakes by describing a time you
made a mistake and explaining the steps you took to overcome it.
Example: "I had just started working as a member of the wait staff at Coppa's
Restaurant when a customer at one of my tables ordered a salad. She said she
wanted her peanuts removed because she's allergic to them, but I neglected to
inform the kitchen staff. When I brought the dish out, she thankfully noticed the
problem before she started eating.
She was upset about the peanuts, and as the waiter, I recognized that I made a
mistake when I failed to inform the kitchen of her allergy. I promptly apologized and
offered her a coupon rather than charging her for the meal, which she gratefully
accepted. From this experience, I learned the importance of listening to customers
and avoided making the same mistake."
This question can also apply to a wide range of roles, and interviewers ask it to
assess your ability to manage your time and prioritize various tasks. It allows
you to demonstrate your problem-solving skills and ability to work within time
constraints. It can also help the interviewer understand your work ethic and
how you handle complex situations. In your answer, discuss your strategies for
managing your time and outline the tools you use to stay on task and track
deadlines.
Example: "Broad Idea Magazine released a special edition every quarter, and I was
on the writing team last year. My editor needed three 2,000-word stories from me
for the quarter's upcoming special edition in January. Due to various production
delays, I had only two weeks to write them, so I scheduled as much time as possible
to research, write and edit each story. I set routine reminders for myself and
carefully planned out each day before the deadline. By managing my time, I was
able to complete the stories three days ahead of schedule."
This is another behavioral interview question that aims to assess your self-
awareness and your ability to reflect on past experiences. Employers ask this
question to determine how you respond to setbacks and challenges. They also
use it to evaluate your resilience and willingness to take responsibility for your
actions. Provide a detailed example of a time when you failed to complete a
task correctly and demonstrate your growth mindset by highlighting what you
did to improve your skills.
Example: "At Bright Star Shipping, my team had the opportunity to bid for a multi-
million dollar contract. Our responsibility was to complete a sales presentation. We
had a week to prepare for it, but I spent too much time on other projects, which
caused me to rush my portion of the presentation and submit it with typos and
spelling mistakes. I also forgot to include several important facts in the slides, and
my team didn't win the contract.
5. Tell me about a time you took the initiative in your career. What
was your motivation for doing so?
Interviewers ask this question to assess your dedication to your role and team,
as well as your willingness to contribute to the organization's success. You can
use your answer to showcase integrity, selflessness and teamwork. In your
answer, describe a situation where you helped others or offered to complete a
task or work on a project in addition to completing your regular duties.
Example: "Last summer, senior executives at H.B. Bank visited our regional office.
In preparation, our management asked my team to compile a report that included
spreadsheets and a slide presentation to show our performance over the previous
12 months. The week before, the team member we assigned the spreadsheet to
became ill and could not complete it. Knowing how important it was, I volunteered
to work on the spreadsheet on her behalf, and my completed work impressed the
senior management, resulting in my supervisor publicly thanking me for my
additional contributions."
Employers might ask you his question if you're applying for a supervisor,
manager, team lead or shift leader leadership position. This question allows the
interviewer to assess your leadership, teamwork and interpersonal skills and
determine how well you can motivate others to perform tasks and complete
projects effectively. In your answer, describe the strategies you used to
promote productivity and encourage success when completing a project or
executing an initiative.
Example: "My former employer, Yan, Inc., completed a merger two years ago that
lowered morale for some teams. My department had new management that gave us
new, unfamiliar responsibilities. I noticed a decrease in our overall productivity, so I
led a weekly workshop where we learned new skills to help us become more
productive and engaged in our roles. As a result of this professional development
training, morale and overall engagement increased by 37% over the next six
months."
7. Describe a time when you were responsible for a task you didn't
receive training on and were unsure how to complete. How did
you handle it?
This question aims to assess your ability to adapt to challenges and use your
problem-solving skills. It also tests your ability to handle unexpected situations
and work effectively, even with some uncertainties. You can use your answer to
demonstrate your ability to complete tasks where you have little or no
experience and showcase your willingness to use such an opportunity as a
learning experience.
Example: "I had been at PhiBeta Software as a Visual Basic developer for four years
when the company decided to begin using Java instead. Most of my colleagues
already had Java skills, but I only knew VB and COBOL. I wanted to continue working
at PhiBeta Software, but the company was small and lacked the resources to offer
training, so I enrolled in a Java class at my local community college and invested in
some books to learn the basics of the language. Soon, I was able to help my team
convert our existing code base to Java."
Please note that none of the companies mentioned in this article are affiliated with
Indeed.
8. Share an example of a career goal you had. What steps did you
take to achieve it?
This question tests your ability to work toward achieving your goals. Employers
also ask it to assess your thought processes and your desire to accomplish your
goals. It can help them determine whether you have promotion potential within
the company. In your answer, clearly outline a previous career goal and explain
what you did to accomplish it.
This is another question that employers often ask if you're applying for a
leadership position. It assesses your decision-making skills and ability to think
clearly and critically. Use your answer to illustrate your ability to use good
judgment. Try to choose a decision that was important to the company's
growth.
Example: "In my previous role as an assistant manager, I was responsible for
promoting an employee on the sales team to the sales lead position. There were
several highly qualified and self-motivated employees, which made the decision
difficult. After reviewing sales data and performance assessments carefully, I made
my decision. To reduce animosity and tension among the candidates, I met with
each candidate individually after I made the decision to explain my thought process
before formally announcing it to the entire team."
10. Describe your process for solving problems. What steps do you
take to resolve important issues at work?
“To figure out how to proceed, I took a moment to outline the required steps
for both tasks. This allowed me to estimate the time necessary while also
ensuring I wouldn’t overlook something critical.
“I then decided to start with the duty that had the lowest amount of time
required. My main reason is that one could be completed in hours and the
other would take a few days. By choosing the shorter one first, I could fully
wrap up that responsibility, eliminating the need to provide updates in the
coming days on that assignment, giving me more time to focus on the tasks
themselves, and allowing me to complete both by the deadline.”
“I’m a big fan of breaking large responsibilities down into small tasks, making
them feel more manageable and giving me a roadmap to follow. For a recent
project in my current job, I divided the work up into ten micro-goals. Then, I
blocked out time on my calendar for every activity. Not only does this keep me
on target, but it also reduces the odds that I’ll feel overwhelmed.
“The client was understandably displeased when I informed them that the
project would be late. I made sure to take full responsibility for the issue and
worked with them to ensure the project was completed to their satisfaction,
albeit behind schedule.
“In the end, they were pleased with the results. However, the moment when I
had to inform them that the deadline would be missed stuck with me. It
became a powerful lesson for me about time estimates and workload
assessments. I used what I learned to improve my approach and, since that
project, have finished every project either on time or early.”
“I created a project plan for the transition and implementation, and worked
closely with each team to ensure the timeline was workable. Along the way, I
monitored progress, answered questions, and facilitated conversations to keep
everyone on the same page. Additionally, I provided reports to the leadership
team, ensuring they were informed.
“Ultimately, the project was a success. All of the transferred data was in place,
and we finished on time, ensuring the company could reach full productivity
on the desired schedule.”
“I didn’t take the tone personally, as I was certain it was out of frustration. I
pulled up the customer’s file to learn more about the order, as well as review
their history with the company. At that time, I discovered that they had been
placing regular orders for some time, and this appeared to be the first time
they called about an issue.
“While company policy didn’t typically allow a replacement and refund, it also
gave me some leeway when it came to finding a solution, particularly since
they had been a loyal customer for some time. I explained what was usually
allowed in these situations but requested a moment to consult with my
manager regarding the issue. I was able to secure them a replacement product
and a 20 percent discount on a future order. Ultimately, the customer was
happy with the outcome, and they remained a customer during the rest of my
time there, and possibly beyond.”
“As a result, I had to make the decision to bar shift changes that weren’t
presented to management before the scheduled time arrived. While it wasn’t a
popular choice, it did streamline timekeeping and scheduling while also
ensuring no-shows were properly noted in the correct employee’s files.”
Tell me about a time when you had to work with a difficult or uncooperative
team member. How did you handle the situation?
Example Solution: In a group project, a team member was consistently unresponsive
and seemed disinterested. To address this, I initiated a one-on-one conversation to
understand their perspective. I found out they were struggling with personal issues
affecting their focus. I offered my support, redistributed tasks to alleviate their
workload, and scheduled regular check-ins to ensure progress. This not only
improved their engagement but also fostered a better team dynamic.
Describe a situation where you faced a significant setback on a project. How did
you react and recover from it?
Example Solution: During a software development project, a critical component failed
testing close to the deadline. I immediately communicated the issue to the team and
the stakeholders. Together, we analyzed the root cause, restructured our approach,
and redistributed tasks based on team strengths. We worked extended hours,
maintaining open communication, and successfully delivered a functional solution
just in time.
Can you share an example of a time when you had to adapt to a sudden
change in project requirements? How did you manage the change and
ensure project success?
Example Solution: In the middle of a marketing campaign, the client's
objectives shifted significantly. To adapt, I organized a brainstorming session
with the team to quickly generate new ideas. We revised the strategy,
reallocated resources, and communicated the changes transparently to the
client. This ensured alignment, client satisfaction, and a successful campaign
despite the unexpected shift.
Tell me about an instance when you had to give constructive feedback to
a colleague or team member. How did you approach the conversation?
Example Solution: I noticed a teammate struggling with time management and
quality control in their work. In a private conversation, I began by
acknowledging their strengths and contributions. Then, I delicately addressed
the areas for improvement, providing specific examples and actionable
suggestions. I emphasized my intention to help them succeed and offered my
support in implementing the feedback.
These example solutions follow the STAR method, outlining the situation,
task, action, and result in each scenario. Remember that these are just
examples, and you should adapt them to your own experiences and stories
to showcase your skills and qualities effectively during an interview.
.”
PAST QUESTIONS:
Feel free to personalize this answer based on your own experiences and
insights into crisis management.
Why Consulting?
That’s a great question. I’ve thought about it a lot and there are three main reasons. First, the
opportunity to work on really challenging business problems. Second, the opportunity to work
closely with talented colleagues. And third, the variety of work you experience as a consultant.
First, I am attracted to the idea of working on challenging business problems. I led a lot of
research during the course of my Psychology degree at university. Ultimately, research is
about identifying an important problem, developing a hypothesis, and then trying to prove or
disprove that hypothesis. Although I realised that I enjoyed business more than psychology, I
really enjoyed research and the idea of solving really tricky but valuable problems.
Second, I am excited about the prospect of working with high performing talented teams.
During my internship with Chase Bank, I worked alongside a McKinsey team that was running
an organizational design project. I became close to a new consultant named Chris Brookes,
and he walked me through his team, how they operate, and how they ensure an “only
McKinsey” level of insight. I admired Chris and the team, and it’s a personal goal of mine to
work in a team just like that.
Finally, I’ve been thinking a lot about the philosophy of being a specialist versus a generalist.
There are certainly benefits to specializing and becoming a domain expert in a particular area.
But for me, I really enjoy the novelty of working on different problem spaces; taking ideas and
concepts from one space and applying them in another. That’s why I took such a breadth of
subjects at university. Plus, at this stage of my career, I should take the opportunity to
experience different business functions and problems to get a better feel for what interests me.
DIY
OR
My mother has been a parent, a coach and a teacher and has affected my life more than
any other person I know. She has taught thru example in the face of tragedy and fear.
She has shown us love and respect and the importance of always getting back up after
you fall. She is a survivor and will forever be my hero. As a single parent my mom has
seen us through a difficult divorce, trauma and financial hardship. She made peanut
butter sandwiches work when we could afford no more and we loved it. She taught us
family is always more important than riches. When we were left homeless by a tornado
she taught us how lucky we were to only be homeless because we were alive and had
each other. Only my mom could show us the blessing of being homeless. She is amazing.
As a coach my mom has taught my brothers and I to play sports. She has often coached
our teams and worked 2 jobs but almost never missed a game. She is our hardest critic
and our biggest fan. She has made sure we knew the importance of both team work and
individual achievement. This year she has worked tons of overtime so that I could tour
colleges across the country and live my dream. She has taught me to know no
boundaries and to go out and not only get what I want but to enjoy and appreciate the
opportunity of the quest. But most importantly we have been raised to know at the end
of the day you need to love and appreciate what you have. What I have is a great mom,
coach, friend and inspiration…
Ans: I am not having any immediate plans for the same since I wanted to have some
handful practical experience before stepping into any Masters degree so that I can
actually implement my skillset there to learn better. But, I will surely pursue masters in
the future since learning has no ends and I really wish to contribute myself to the fullest
in the organisation I m working with.
Tell us about a work situation where you were criticized for your work and what was your
response?
Ans: I remember when I was in my first year and was in technical department of the
society. I made a graphic spending 5-6 hours during my exams and when I shared the
final draft, the seniors highly denied for the design. They criticized me for the kind of
theme I used and also for the text choice since it wasn’t matching with our official social
media handles. I felt bad but then I sat after an hour and observed the past graphics
carefully. I realized where my graphic was not aligning with the past graphics that have
been posted. Then, the other day after my exam was done, I made a new one from
scratch, keeping in mind all the details and shared the new one in the evening.
From my research and conversations with current employees, it's clear that
D. E. Shaw fosters an environment that encourages intellectual curiosity and
collaboration. I am drawn to the idea of working alongside some of the
brightest minds in the industry, where I can both contribute my skills and
learn from a diverse group of experts.
I am deeply excited about D. E. Shaw's commitment to pushing the
boundaries of technology and its application to finance. The firm's focus on
leveraging data-driven insights to create innovative investment strategies
aligns well with my background in data analysis and technology-driven
problem solving.
Ans: