#1 "Customer Obsession":

Who was your most difficult customer? Who was your most challenging customer?

Tell me about a time when you didn't meet customer expectations. What happened, and
how did you deal with the situation? Give me an example of a time when you did not meet a
client’s expectation. What happened, and how did you attempt to rectify the situation?

How do you go about prioritizing customer needs when you are dealing with a large number
of customers? When you’re working with a large number of customers, it’s tricky to deliver
excellent service to them all. So how do you go about prioritizing your customers’ needs?

Tell the story of the last time you had to apologize to someone.

#2 "Ownership":

Tell me about a time when you took on a task that was beyond your job responsibilities. Tell
me about a time when you had to leave a task unfinished.

Tell me about a time when you had to work on a task with unclear responsibilities. Tell
me about a time when you had to work on a project with unclear responsibilities.

Tell me about a time when you showed an initiative to work on a challenging project.

#3 "Invent and Simplify":

Describe a time when you found a simple solution to a complex problem. Tell me
about a time when you gave a simple solution to a complex problem.

Tell me about a time when you invented something. Tell me about a time when you
invented something.

Tell me about a time when you tried to simplify a process but failed. What would you have
done differently?

#4 "Are Right, a Lot":

Tell me about a time when you effectively used your judgment to solve a problem. Tell
me about a time when you were wrong

Tell me about a time when you had to work with insufficient information or incomplete data.
Tell me about a time when you had to work with incomplete data or information.

Tell me about a time when you were wrong.

#5 "Learn and Be Curious":

Tell me about a situation or experience you went through that changed your way of
thinking. Tell me about a time when you solved a problem through just superior knowledge or
observation.

Tell me about a time when you made a smarter decision with the help of your curiosity.

#6 "Hire and Develop the Best":

Tell me about a time when you mentored someone. Tell me about a time when you
mentored someone

Tell me about a time when you made a bad hire. When did you figure it out, and what did
you do?Tell me about a time when you made a wrong hire. When did you figure it out, and what did
you do?

What qualities do you look for in potential candidates when making hiring decisions?

#7 "Insist on the Highest Standards":

Tell me about a time when you were dissatisfied with the quality of a project at work. What
did you do to improve it? Tell me about a time when you couldn’t meet your own
expectations on a project.

Tell me about a time when you motivated others to go above and beyond. Tell me
about a time when a team member didn’t meet your expectations on a project.

Describe a situation when you couldn't meet your standards and expectations on a task.

#8 "Think Big":

Tell me about your most significant professional achievement. Tell me about your proudest
professional achievement

Tell me about a time when you had to make a bold and challenging decision. Tell me
about a time when you went way beyond the scope of the project and delivered.

Tell me about a time when your vision led to a great impact.

#9 "Bias for Action":

Provide an example of when you took a calculated risk. Describe a time when you saw some
problem and took the initiative to correct it rather than waiting for someone else to do it
 Describe a situation when you took the initiative to correct a problem or a mistake rather
than waiting for someone else to do it. Tell me about a time when you took a calculated risk.

Tell me about a time when you required some information from somebody else, but they
weren't responsive. What did you do? Tell me about a time you needed to get information from
someone who wasn’t very responsive. What did you do?

#10 "Frugality":

Describe a time when you had to rely on yourself to complete a task. Tell me about a
time when you had to work with limited time or resources.

Tell me about a time when you had to be frugal.

Tell me about a time when you had to rely on yourself to complete a project.

#11 "Earn Trust":

Describe a time when you had to speak up in a difficult or uncomfortable environment.

What would you do to gain the trust of your team? Tell me about a time when you had
to tell someone a harsh truth.

Tell me about a time when you had to tell a harsh truth to someone.

#12 "Dive Deep":

Tell me about the most complicated problem you've had to deal with. Give me two
examples of when you did more than what was required in any job experience.

Give me an example of when you utilized in-depth data to develop a solution. Tell me
about something that you learnt recently in your role.

Tell me about something that you have learned in your role.

#13 "Have Backbone; Disagree and Commit":

Describe a time when you disagreed with the approach of a team member. What did you
do? Tell me about a time when you did not accept the status quo

Give me an example of something you believe in that nobody else does. Tell me about an
unpopular decision of yours.

Tell me about an unpopular decision of yours. Tell me about a time when you had to step
up and disagree with a team member's approach.
 If your direct manager was instructing you to do something you disagreed with, how
would you handle it?

#14 "Deliver Results":

Describe the most challenging situation in your life and how you handled it. By
providing an example, tell me when you have had to handle a variety of assignments. Describe the
results.

Give an example of a time when you had to handle a variety of assignments. What was the
outcome? What is the most challenging situation you have ever faced in your life? How did you
handle it?

Tell me about a time when your team gave up on something, but you pushed them to
deliver results. Give me an example of a time when you were 75% of the way through a project, and
you had to pivot strategy–how were you able to make that into a success story?