Multiline Client (MLC)

Mobile User’s Guide

for Android and Apple Devices

NEC NEC Corporation of America

December 2016
NDA-31749, Issue 2
 Liability Disclaimer

NEC Corporation of America reserves the right to change the

specifications, functions, or features, at any time, without notice.
NEC Corporation of America has prepared this document for the
exclusive use of its employees and customers. The information
contained herein is the property of NEC Corporation of America and
shall not be reproduced without prior written approval from
NEC Corporation of America.

© 2016 NEC Corporation of America

NEC MLC is a trademark of BizRTC, LLC.

All other brand or product names are or may be trademarks or

registered trademarks of, and are used to identify products or services
of, their respective owners.
 i

Contents

Introduction 1-1

Assumptions and Dependencies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2

Installing Multiline Client 2-1

Device Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

MLC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1

Multiline Client Application Screen Layouts 3-1

MLC Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1

Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Calling from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Call Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9

Creating and Saving Call Logs to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . 3-11
Deleting Individual and All Call Logs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-12

UC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13

Multiline Client Operating Procedures 4-1

Pairing Bluetooth® Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Multiline Client (MLC) Mobile User’s Guide - Issue 2

ii Contents

Connecting Wired Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1

Audio Source Priorities (using On-hook/ Off-Hook button) . . . . . . . . . . . . . . . . 4-1

Answer Incoming Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

With Phone Internal Speaker, Bluetooth or Wired Headset . . . . . . . . . . . . . . . 4-2
With Hands-free Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2

Make Outgoing Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

With Phone Internal Speaker, Bluetooth or Wired Headset . . . . . . . . . . . . . . . 4-3
With Hands-free Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3

Disconnect Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Mute/Unmute the Mic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4

Changing the Audio Source . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-5

Multiline Client Application Status 5-1

Android Registration Status Notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1

Notification Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
MLC Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

iPhone/iPad Registration Status Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

MLC Status Bar. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2

Audio Tool (Android Only) 6-1

Android Device™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1

More (User Accounts, Activation and About) 7-1

User SIP Accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1

Activation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

About (MLC Version Info) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4

Multiline Client (MLC) Mobile User’s Guide - Issue 2

 iii

Figures
Figure Title Page

3-1 Multiline Client Application MLC Dialer Screens (iPhone and 

Android Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
3-2 Audio Controls and Optional Features Screen (A) . . . . . . . . . . . . . . . . . 3-2
3-3 Dial Pad Screen (B) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
3-4 System Line/Feature Keys Screen (C) . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
3-5 Multiline Client Application MLC Dialer Portrait Screen (iPad and 
Android Tablet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
3-6 Multline Client Application MLC Dialer Landscape Screen (iPad 
and Android Tablet) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7
3-7 Multiline Client — Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-9
3-8 Call Logs screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-10
3-9 UC Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-13
4-1 Android Only Native Dialer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
5-1 Multiline Client Application Status Notifications—Notification Bar . . . . . . 5-1
5-2 Multiline Client Application Status Notifications—MLC Status Bar . . . . . 5-2
5-3 Multiline Client Application Status Notification—MLC Status Bar 
(iPhone/iPad) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
6-1 Android Device—More... tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6-2 Android Device—Audio Tool tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6-3 Press Begin on the Audio Tool Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
6-4 Start Audio Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4
6-5 Recording Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-5
6-6 Determine if Audio is Acceptable or Unacceptable . . . . . . . . . . . . . . . . . 6-6
6-7 Press the Finish Button to Accept Recorded Audio. . . . . . . . . . . . . . . . . 6-7
6-8 If Audio Recording is Unacceptable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
6-9 Restarting the MLC App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-9
6-10 Restarting the MLC App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-10
6-11 Exiting the Audio Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-11
7-1 Dial Plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-2

Multiline Client (MLC) Mobile User’s Guide - Issue 2

iv Figures

Multiline Client (MLC) Mobile User’s Guide - Issue 2

 1-1

1
Introduction
The Multiline Client Application is a SIP based application for Android
and Apple devices, allowing you to make and receive calls through NEC
SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500 PBXs over Wi-Fi
network connections in your organization.
The following topics are included in this chapter:
Chapter Topics • Assumptions and Dependencies
• Overview
• How This Guide is Organized

Assumptions and Dependencies

Ensure the following requirements are met:
• The PBX interoperability with the supported PBXs is completed and
the client is configured accordingly by the PBX.
• The PBX and Multiline Client Application are deployed with a trusted
relationship where possible.
• Multiline Client Application running on ANDROID Smart Phone devices
hardware is compatible with the Android OS.
• The multiple profiles available in the client must be used to connect to
one PBX at a time but different PBXs can be connected to the client at
different times to allow mobility of the client. The default profile is the
only active profile at any given time.
• The wireless network must support QoS for VoIP. QoS for VoIP will
improve voice quality and reliability. Refer to your WLAN equipment
manufacture for your network settings.

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 1-2 Introduction

Overview
Business communication systems play a critical role in the success of
interactions in all scenarios, specifically providing required security,
privacy, flexibility and cost effectiveness.
Similarly, the revolution of mobile communication resulted in a large
ecosystem of applications around both iOS and Android OSes. This
specification focuses on voice communication applications available from
NEC that operates with NEC SV8100/SV9100, SV8300/SV9300 and
SV8500/SV9500.
The Multiline Client Application supports the features expected from an
NEC terminal including but not limited to:
• Making extension and trunk calls
• Receiving extension and trunk calls
• Call hold, direct and consultative transfers
• Call conferencing
The Multiline Client Application also provides a number of device driven
features.

How This Guide is Organized

Chapter 1 This chapter outlines how to use the guide, including the organization
Introduction and chapter layout for the Multiline Client Application.
Chapter 2 This chapter describes the process to install the Multiline Client.
Installing Multiline Client
Chapter 3 This chapter provides information on using the Multiline Client screen
Multiline Client Application layout.
Screen Layouts
Chapter 4 This chapter provides information on Multiline Client operating
Multiline Client Operating procedures.
Procedures
Chapter 5 This chapter provides information on how to read Multiline Client status.
Multiline Client Application
Status
Chapter 6 This chapter provides information on how to configure the Audio Tool on
Audio Tool (Android Only) the Android device.
Chapter 7 This chapter provides information on account configuration, licensing
More (User Accounts, and application version.
Activation and About)

Multiline Client (MLC) Mobile User’s Guide - Issue 2

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2
Installing Multiline Client
The Multiline Client Application is installed from the appropriate store for
the device (Google Play or iTunes). You must have an account with the
store to install this application. If the application is already installed it
can be accessed using the Multiline Client icon on the APPS page.
Step 1 To install the NEC Multiline Client application go to the appropriate
device store.
Step 2 Search for NEC Multiline Client.
Step 3 Choose to install the NEC Multiline Client and follow the corresponding
instructions.

Step 4 Open the application using the Multiline Client icon.

If the connection fails contact your administrator to establish network connectivity

NOTE

Device Requirements
• Android - Kit Kat 4.4
All Android devices with Kit Kat 4.4 may not be supported. Due to the many
hardware variations in Android devices, the OS may function differently between
devices.
NOTE
There is a 7 day trial period to verify your device before purchasing additional
devices and licensing. There is also an Audio Tool to optimize the voice quality on
Android Devices.
• Apple - iPhone 5 and above with iOS V9.1 or higher

MLC Requirements
• V2.0.7 or higher for Android devices
• V2.0.6 or higher for Apple devices

Multiline Client (MLC) Mobile User’s Guide - Issue 2

2-2 Installing Multiline Client

Multiline Client (MLC) Mobile User’s Guide - Issue 2

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3
Multiline Client Application Screen
Layouts
This chapter provides information on the screen layout, the menu items
for easy navigation, and function innovations.

MLC Dialer
The Multiline Client Dialer splits into three screens.
• Audio Controls/Optional Features
• Dial Pad
• System Line/Feature Keys

Figure 3-1 Multiline Client Application MLC Dialer Screens (iPhone and Android Phone)

Refer to Figure 3-2, Figure 3-3 and Figure 3-4 for more information.

Multiline Client (MLC) Mobile User’s Guide - Issue 2

3-2 Multiline Client Application Screen Layouts

Figure 3-2 Audio Controls and Optional Features Screen (A)

Features in Audio Controls and Optional Features Screen (A):

1. Station Display - Displays call/feature activity information plus date, time
and Soft Key operation.
2. Soft Keys - Any feature shown is available. The appropriate feature key is
displayed on the screen according to the call handling process. For feature
operating procedures refer to your UNIVERGE SV8100/SV9100, SV8300/
SV9300 and SV8500/SV9500 System Manuals.
3. Speaker - Answer incoming calls on hands-free speakerphone; disconnect
active speakerphone calls and switch audio to your phones' external speaker
during active internal speaker, wired headset or Bluetooth® headset calls.
4. Audio Device - During active calls switch audio to your internal phone
speaker, Bluetooth® or wired headset.
5. Mute - Mute/Unmute the mic during active calls.
6. Video - During an active call initiate a video call between MLC client users.
(Supported in v1.3.1 and higher).
7. UC Client - Provides access to user web client logon. (Refer to your UC
server documentation for access and feature support).

8. MLC Menu Bar - Use the Phone (On-Hook/Off-Hook) button to answer

incoming calls on your phones' internal speaker, Bluetooth® or wired
headset; disconnect active internal speaker, Bluetooth® and wired headset
calls and switch audio to your internal speaker, Bluetooth® or wire headset
during active hands-free speakerphone calls. Access your Contacts, MLC
Dialer, Call Logs and More configuration options.

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 Multiline Client Application Screen Layouts 3-3

Figure 3-3 Dial Pad Screen (B)

Features in Dial Pad Screen (B):

1 Status Display - Displays station login, incoming call, license activation and
message waiting status information.
2. Dial Pad - Dial outgoing going calls, feature access codes and send digits for
accessing dial-in systems.
3. Commonly Used Call Keys
• Hold - Press this key to place an internal or external call on hold.
• Answer - When this key is lit, press key to answer a waiting calls.
Refer to your UNIVERGE SV8100/SV9100, SV8300/SV9300 and
SV8500/SV9500 system manuals for additional feature operations.
• Speaker - Controls the built-in speaker which can be used for
Hands-free dialing/monitoring. Answer incoming calls on hands-
free speakerphone; disconnect active speakerphone calls and
switch audio to your phones' external speaker during active
internal speaker, wired headset or Bluetooth® headset calls. This
key lights when speakerphone is active.

Multiline Client (MLC) Mobile User’s Guide - Issue 2

3-4 Multiline Client Application Screen Layouts

Figure 3-4 System Line/Feature Keys Screen (C)

Features in System Line/Feature Keys Screen (B):

1. Exit - The user can exit from the Help mode and other phone options by
pressing this key. For additional feature operating procedures refer to your
UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
2. Help - Explanations of the Soft Keys can be called up in the station display
by pressing this key. For additional feature operating procedures refer to
your UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
3. Line/Feature Keys - 32 line/feature keys (4 pages of 8 keys). Access the
additional pages by pressing 1-4. These keys can be programmed as flexible
Line Keys/Programmable Feature Keys by your system administrator.

When Telephony Server Administrator sets “One-Touch Speed Dial key” on
the programmable keys, users can assign any numbers (ex. Telephone
number, etc.) to the key (up to 24 digits).

For additional feature operating procedures refer to your UNIVERGE
SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500 System Manuals.
4. Call Control Keys
• Hold - Press this key to place an internal or external call on hold.
• Answer - When this key is lit, press key to answer a waiting calls.
Refer to your UNIVERGE SV8100/SV9100, SV8300/SV9300 and
SV8500/SV9500 system manuals for additional feature operations.

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 Multiline Client Application Screen Layouts 3-5

• Speaker - Controls the built-in speaker which can be used for

Hands-free dialing/monitoring. Answer incoming calls on hands-
free speakerphone; disconnect active speakerphone calls and
switch audio to your phones' external speaker during active
internal speaker, wired headset or Bluetooth® headset calls. This
key lights when speakerphone is active.
• Recall - Press key to finish the call and hear the dial tone to make
another outgoing call.
• Feature - Used to activate any features as terminal setup
functions, etc. and to program One-Touch Speed Dial Keys.
• Transfer - Allows the station user to transfer established calls to
another station, without attendant assistance.
• Mic - Controls microphone during hands-free speakerphone calls.
This key lights indicating mic on/off for speakerphone calls.
• Up/Down Arrows - Volume controls for Android devices. iPhone
users must use the hard keys on the device for volume control.

Figure 3-5 Multiline Client Application MLC Dialer Portrait Screen (iPad and Android Tablet)

Portrait Layout
1. Status Display - Displays station login, incoming call and message waiting
status information.
2. Line/Feature Keys - 32 line/feature keys (4 pages of 8 keys). Access the
additional pages by pressing 1-4. These keys can be programmed as flexible
Line Keys/Programmable Feature Keys by your system administrator.

When Telephony Server Administrator sets “One-Touch Speed Dial key” on
the programmable keys, users can assign any numbers (ex. Telephone
number, etc.) to the key (up to 24 digits).

For additional feature operating procedures refer to your UNIVERGE
SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500 System Manuals.

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3-6 Multiline Client Application Screen Layouts

3. Audio Controls/Optional Features

• Audio Device - During active calls switch audio to your internal
tablet speaker, Bluetooth® or wired headset.
• Mute - Mute/Unmute the mic during active calls.
• Video - During an active call initiate a video call between MLC
client users. (Supported in v1.3.1 and higher)
• UC Client - Provides access to user web client logon. (Refer to your
UC server documentation for access and feature support)
4. Station Display - Displays call/feature activity information plus date, time
and Soft Key operation.
5. Soft Keys - Any feature shown is available. The appropriate feature key is
displayed on the screen according to the call handling process. For feature
operating procedures refer to your UNIVERGE SV8100/SV9100, SV8300/
SV9300 and SV8500/SV9500 System Manuals.
6. Help - Explanations of the Soft Keys can be called up in the station display
by pressing this key. For additional feature operating procedures refer to
your UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
7. Exit - The user can exit from the Help mode and other phone options by
pressing this key. For additional feature operating procedures refer to your
UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
8. Dial Pad - Dial outgoing going calls, feature access codes and send digits for
accessing dial-in systems.
9. Call Control Keys
• Hold - Press this key to place an internal or external call on hold.
• Answer - When this key is lit, press key to answer a waiting calls.
Refer to your UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/
SV9500 system manuals for additional feature operations.
• Speaker - Controls the built-in speaker which can be used for
Hands-free dialing/monitoring. Answer incoming calls on hands-
free speakerphone; disconnect active speakerphone calls and
switch audio to speakerphone during active internal speaker, wired
headset or Bluetooth headset calls. This key lights when
speakerphone is active.
• Recall - Press key to finish the call and hear the dial tone to make
another outgoing call.
• Feature - Used to activate any features as terminal setup
functions, etc. and to program One-Touch Speed Dial Keys.
• Transfer - Allows the station user to transfer established calls to
another station, without attendant assistance.
• Mic - Controls microphone during hands-free speakerphone calls.
This key lights indicating mic on/off for speakerphone calls.
• Up/Down Arrows - Volume controls for Android devices.
iPhone users must use the hard keys on the device for volume
control.

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 Multiline Client Application Screen Layouts 3-7

10. MLC Menu Bar - Use the Phone (On-Hook/Off-Hook) button to answer
incoming calls on your tablets' internal speaker, Bluetooth® or wired
headset; disconnect active internal speaker, Bluetooth® and wired headset
calls and switch audio to your internal speaker, Bluetooth® or wire headset
during active hands-free speakerphone calls. Access your Contacts, MLC
Dialer, Call Logs and More configuration options.

Figure 3-6 Multline Client Application MLC Dialer Landscape Screen (iPad and Android Tablet)

Landscape Layout
1. Status Display - Displays station login, incoming call and message waiting
status information.
2. Line/Feature Keys - 32 line/feature keys (4 pages of 8 keys). Access the
additional pages by pressing 1-4. These keys can be programmed as flexible
Line Keys/Programmable Feature Keys by your system administrator.

When Telephony Server Administrator sets “One-Touch Speed Dial key” on
the programmable keys, users can assign any numbers (ex. Telephone
number, etc.) to the key (up to 24 digits).

For additional feature operating procedures refer to your UNIVERGE
SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500 System Manuals.
3. Audio Controls/Optional Features
• Audio Device - During active calls switch audio to your internal
tablet speaker, Bluetooth® or wired headset.
• Mute - Mute/Unmute the mic during active calls.
• Video - During an active call initiate a video call between MLC
client users. (Future Release)

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3-8 Multiline Client Application Screen Layouts

• UC Client - Provides access to user web client logon. (Refer to

your UC server documentation for access and feature support)
4. Station Display - Displays call/feature activity information plus date, time
and Soft Key operation.
5. Soft Keys - Any feature shown is available. The appropriate feature key is
displayed on the screen according to the call handling process. For feature
operating procedures refer to your UNIVERGE SV8100/SV9100, SV8300/
SV9300 and SV8500/SV9500 System Manuals.
6. Help - Explanations of the Soft Keys can be called up in the station display
by pressing this key. For additional feature operating procedures refer to
your UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
7. Exit - The user can exit from the Help mode and other phone options by
pressing this key. For additional feature operating procedures refer to your
UNIVERGE SV8100/SV9100, SV8300/SV9300 and SV8500/SV9500
System Manuals.
8. Dial Pad - Dial outgoing going calls, feature access codes and send digits for
accessing dial-in systems.
9. Call Control Keys
• Hold - Press this key to place an internal or external call on hold.
• Answer - When this key is lit, press key to answer a waiting calls.
Refer to your UNIVERGE SV8100/SV9100, SV8300/SV9300 and
SV8500/SV9500 system manuals for additional feature operations.
• Speaker - Controls the built-in speaker which can be used for
Hands-free dialing/monitoring. Answer incoming calls on hands-
free speakerphone; disconnect active speakerphone calls and
switch audio to speakerphone during active internal speaker, wired
headset or Bluetooth® headset calls. This key lights when
speakerphone is active.
• Recall - Press key to finish the call and hear the dial tone to make
another outgoing call.
• Feature - Used to activate any features as terminal setup
functions, etc. and to program One-Touch Speed Dial Keys.
• Transfer - Allows the station user to transfer established calls to
another station, without attendant assistance.
• Mic - Controls microphone during hands-free speakerphone calls.
This key lights indicating mic on/off for speakerphone calls.
• Up/Down Arrows - Volume controls for Android devices. iPhone
users must use the hard keys on the device for volume control.

10. MLC Menu Bar - Use the Phone (On-Hook/Off-Hook) button to answer
incoming calls on your tablets internal speaker, Bluetooth® or wired headset;
disconnect active internal speaker, Bluetooth® and wired headset calls and
switch audio to your internal speaker, Bluetooth® or wire headset during
active hands-free speakerphone calls. Access your Contacts, MLC Dialer,
Call Logs and More configuration options.

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 Multiline Client Application Screen Layouts 3-9

Contacts
Clicking the Contact button opens your contacts within the MLC App, as
shown Figure 3-7. Device contacts are automatically imported and
updated in MLC. Example shown is iPhone, Android devices and tablets
function in a similar fashion.

Figure 3-7 Multiline Client — Contacts

Calling from Contacts

Open the desired contact and select number to dial. A dial plain is
required to add outside access code (i.e. 9). Refer to Advanced Settings
for more details.

Editing Contacts
• Editing Contacts is not supported. Edit exiting contacts through the
devices native contacts.

Call Logs
The call logs for incoming, outgoing and missed calls are captured in the
call logs.
Selecting the Call Logs Menu item opens the call logs screen, as shown
in Figure 3-8. Example shown is iPhone, Android devices and tablets
function in a similar fashion.

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Figure 3-8 Call Logs screen

As shown above, the user can either display All calls or Missed calls from
the Call Logs. Click the number to return missed calls or redial
incoming/outgoing calls.
There are three different icons showing the different call log types:

• Incoming Answered Call

• Outgoing Call
• Missed Incoming Call

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• Selecting the info icon displays the contact name and number of calls
in brackets. It also displays the type of call, time/date and the
duration of the call.
• You can also return the call by clicking Call.
• A dial plan is required to add outside access code (i.e. 9). Refer to
Advanced Settings for more details.

Creating and Saving Call Logs to Contacts

• Selecting the info icon of an unsaved number displays additional call

information and options.
• Select Add to Contacts to create a new contact.
• Select Add to Existing Contacts to display a list of all saved
contacts. Then select the contact to add new number.
• It also displays the type of call, time/date and the duration of the call.
• You can also return the call by clicking Call.
• A dial plain is required to add outside access code (i.e. 9). Refer to
Advanced Settings for more details.

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Deleting Individual and All Call Logs

• Tap Edit to remove the single entries by selecting the minus key and
Delete.

• Delete all calls from the call logs by selecting the trash can then Yes.

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UC Client
Selecting the UC icon invokes the UC application available on your PBX
platform, as shown in Figure 3-9.

Figure 3-9 UC Client

Refer to UC server documentation for further information.

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 4-1

4
Multiline Client Operating
Procedures
This chapter provides basic call controls, receiving/sending calls,
changing audio sources and maintenance procedures.

Pairing Bluetooth® Headset

Follow your device and Bluetooth headset pairing instructions. After a
successful pairing your headset is now available during an active call.
Tones and sounds may be heard through the headset depending on your
device settings.

Connecting Wired Headset

Verify your headset is compatible with your device. Connect the headset
to the headphones jack on your device. Your headset is now available
during an active call. Tones and sounds may be heard through the
headset depending on your device settings.

Audio Source Priorities (using On-hook/ Off-Hook button)

1. Bluetooth Headset
2. Wired Headset
3. Phone Internal Speaker
• The Bluetooth headset has the highest priority, followed by wired
headset and internal speaker.
• When a Bluetooth headset is connected during a call, the audio will be
set automatically to the Bluetooth headset.
• When a Bluetooth headset is disconnected during a call, the audio will
be set to the next highest priority audio source.

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• When a wired headset is connected during a call, the audio will be set
automatically to the wired headset regardless of audio source priority.
• When a wired headset is disconnected during a call, the audio will be
set to the next highest priority.
• When a wired headset is connected the phone's internal speaker
cannot be selected. To switch to the internal speaker simply
disconnect the headset.
• If the audio source is changed during a call, the audio source will reset
back to the highest priority on the next call.

Answer Incoming Call

With Phone Internal Speaker, Bluetooth or Wired Headset

1. Receive an incoming call (Line Feature Screen is displayed and Status Bar
flashes).
• Incoming call indication color is set by UNIVERGE SV8100/SV9100,
SV8300/SV9300 and SV8500/SV9500 system setting. Contact your
IT department or authorized NEC dealer for support)

2. Press the On-Hook button to answer the call.

With Hands-free Speakerphone

1. Receive an incoming call (Line Feature Screen is displayed and Status Bar
flashes).
• Incoming call indication color is set by UNIVERGE SV8100/SV9100,
SV8300/SV9300 and SV8500/SV9500 system setting. Contact your
IT department or authorized NEC dealer for support)
2. Press the Speaker button to answer the call in hands-free
speakerphone mode.

While phone is locked iOS10 with 3D Touchscreen

1. Receive an incoming call (Incoming call notification is displayed).
2. Hard press the notification to accept the call.

While phone is locked iOS10 without 3D Touchscreen

1. Receive an incoming call (Incoming call notification is displayed).
2. Swipe notification to the right to accept the call.

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 Multiline Client Operating Procedures 4-3

While phone is locked Android

1. MLC application will appear with full control.
2. When the call ends, the phone returns to locked.

When receiving an incoming cell call while talking on the MLC, you must place the
MLC call on hold before answering the cell call. If not, you will hear both calls at the
same time.
NOTE

Make Outgoing Call

With Phone Internal Speaker, Bluetooth or Wired Headset

• SV9100/SV9300 Users
1. Dial desired number using the MLC Dialer number pad.

2. Press the On-Hook button to send dialed digits.

• SV9500 Users

3. Press the On-Hook button to receive dial tone.

4. Dial desired number using the MLC Dialer number pad.

With Hands-free Speakerphone

• SV9100/SV9300 Users
1. Dial desired number using the MLC Dialer number pad.
2. Press the Speaker button to send dialed digits.
• SV9500 Users
3. Press the Speaker button to receive dial tone.
4. Dial desired number using the MLC Dialer number pad.

Android Only Native Dialer (Cell Phone Dial Pad)

The Android native dialer can be used to make outgoing calls depending
on account settings (see section 6).
1. Always Prompt: Dialer selection popup appears before sending digit. Select
MLC to send call with MLC. Select Cellular to send call over cellular service.
2. MLC: When MLC is active all calls made with native dialer will be sent using
MLC.
3. Cellular: All calls made with the native dialer are sent over the cellular
service.

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 4-4 Multiline Client Operating Procedures

Figure 4-1 Android Only Native Dialer

Outgoing calls made through MLC contacts and call logs will be in hands-free
speakerphone mode. Pressing the On-Hook button will change the audio source to
your phone internal speaker, Bluetooth or wired headset. Refer to changing your
NOTE
audio source for more details.

Disconnect Call

While on Phone Internal Speaker, Bluetooth or Wired Headset

• Press the Off-Hook button to disconnect the call.

While on Hands-free Speakerphone

• Press the Speaker button to disconnect the call.

Mute/Unmute the Mic

• Toggle the microphone on/off with the Mute/Unmute buttons .

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 Multiline Client Operating Procedures 4-5

Changing the Audio Source

While on Phone Internal Speaker, Bluetooth® or Wired Headset

• Press the Speaker button to switch call to hands-free
speakerphone.
• Press the Speaker button to switch the call to hands-free
speakerphone.

• Press the Audio Device button to view audio device selection

menu.
• Select Audio Device (active audio device will be shown in green)
— Phone (only on iPhone and Android Phones)
— Bluetooth
— Headset
— Dismiss (Close audio device menu)

• Press the Off-Hook button to disconnect the call.

While on Hands-free Speakerphone

• Press the On-Hook button to switch to the audio device with the
highest priority.

• Press the Audio Device button to view audio device selection

menu.
• Select Audio Device (active audio device will be shown in green)
— Phone (only on iPhone and Android Phones)
— Bluetooth
— Headset
— Dismiss (Close audio device menu)
• Press the Speaker button to disconnect the call.
• Press the Speaker button to disconnect the call.

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 5-1

5
Multiline Client Application Status
This chapter explains user online status notifications.

Android Registration Status Notifications

Notification Bar
Select the Status Notification drop down to display Figure 5-1.

Figure 5-1 Multiline Client Application Status Notifications—Notification Bar

This view provides a quick look at the application status, including

Online or Offline state, Call information during an active call, and voice
mail indication if there is a pending message.
Notice also that the Notification area shows the call counter during an
active call for both the extension and trunk calls.

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 5-2 Multiline Client Application Status

MLC Status Bar

The MLC registration Online/Offline status is shown at the top of the
MLC application (Figure 5-2).

Figure 5-2 Multiline Client Application Status Notifications—MLC Status Bar

iPhone/iPad Registration Status Notification

This section explains the iPhone/iPad Status Notifications.

MLC Status Bar

The MLC registration Online/Offline status is shown at the top of the
MLC application (Figure 5-3).

Figure 5-3 Multiline Client Application Status Notification—MLC Status Bar (iPhone/iPad)

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 Multiline Client Application Status 5-3

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5-4 Multiline Client Application Status

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 6-1

6
Audio Tool (Android Only)
Due to the many types of Android devices, it has become necessary to
provide a way to train the device for best Audio settings. This is
accomplished with the addition of the Audio tool that is located under
the More tab.

Android Device™

Figure 6-1 Android Device—More... tab

Step 1 Press the More... tab.

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6-2 Audio Tool (Android Only)

Figure 6-2 Android Device—Audio Tool tab

Step 2 Press the Audio Tool tab.

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 Audio Tool (Android Only) 6-3

Figure 6-3 Press Begin on the Audio Tool Screen

Step 3 Tap Begin to enter the tool.

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6-4 Audio Tool (Android Only)

Figure 6-4 Start Audio Training

Step 4 Tap Start to start the Audio training.

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 Audio Tool (Android Only) 6-5

Figure 6-5 Recording Audio

Step 5 Once the recording is started, talk into the mic and listen for the audio
through the speaker.
When you have determined the audio is either acceptable or not, press
the Stop button.

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6-6 Audio Tool (Android Only)

Figure 6-6 Determine if Audio is Acceptable or Unacceptable

Step 6 If the recording is acceptable, press the Good tab. If it is not, press the
Unacceptable tab.

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 Audio Tool (Android Only) 6-7

Figure 6-7 Press the Finish Button to Accept Recorded Audio

Step 7 If you choose Good, then press the Finish button.

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6-8 Audio Tool (Android Only)

Figure 6-8 If Audio Recording is Unacceptable

Step 8 If you choose Unacceptable, you will automatically go to the next

configuration option. Repeat steps 4, 5 and 6 until there is an acceptable
audio setting. There are 12 configuration options and if a suitable Audio
setting is not obtained it will default to best settings in the device.

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 Audio Tool (Android Only) 6-9

Figure 6-9 Restarting the MLC App

Step 9 If a suitable Audio setting is not found, you will be prompted to restart the
MLC App and it will select the best settings.

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6-10 Audio Tool (Android Only)

Figure 6-10 Restarting the MLC App

Step 10 If you chose Good on any of the Audio configurations, you are prompted
to press Finish and restart the MLC App.

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 Audio Tool (Android Only) 6-11

Figure 6-11 Exiting the Audio Tool

Step 11 To exit the Audio Tool without saving changes, press the Device back
arrow. You are then prompted to exit.
Step 12 Once you return to the account window, a popup will prompt you to save
the settings.
Step 13 Tap Yes to save and exit.

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 7-1

7
More (User Accounts, Activation
and About)
Advanced user only, contact your IT department or Authorized NEC Dealer before
making changes.
WARNING

User SIP Accounts

Accounts - Add, Delete and Edit SIP account settings

• Add New Account
• Select Accounts
• Select the + sign to add a new account

SIP Account Settings

• Account Name: “Enter the Account Name”
• User Name: “Enter Extension Number”
• Authentication Name: “Enter Extension Number”
• Display Name: “Enter Extension Number”
• Password: “Enter Extension Login Password”
• Server: “Enter IP Address of VoIP or LAN 1 Port”
• (i.e. 172.24.142.55)
• Enable Proxy: “Yes”
• Proxy: “Enter IP Address of VoIP or LAN 1 Port and iSIP/nSIP
Port”
• (i.e. 172.24.142.55:5080)
• SV9100 & SV9300 Default iSIP Port is 5080
• SV9500 Default nSIP Port is 5060
• UC Server: “Enter UC Server URL or IP Address”
• UC User Name: “Enter UC User Name”
• UC Password: “Select UC User Password”
• Ringtone: “Select desired Ringtone”
• Dial Plan: “Select desired Dial Plan”

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7-2 More (User Accounts, Activation and About)

Advanced Settings (Password: 6633222)

• Dial Plan (Select, Edit and Reset the Custom and Country Dial Plans)
• Select Dial Plan.

Figure 7-1 Dial Plan

• United States default outgoing prefix is 9

• Edit Dial Plan (if required).
• User Operation
• Operation Mode: “Mobile”
• Mute Programmable Key: “Assign Mute Key Number”
• SV9100 - Default Not Required for SV9100
• SV9300 & SV9500 - Mute Key must be assigned to a Line/
Feature Key
• Call Preference: Android Only – Native Dialer Settings
• Always Prompt: Dialer selection popup appears before sending
digit. Select MLC to send call with MLC. Select Cellular to send call
over cellular service.
• MLC: When MLC is active, all calls made with native dialer will be
sent using MLC.
• Cellular: All calls made with the native dialer are sent over the
cellular service.
• Audio
Setting must match UNIVERGE SV8100/SV9100, SV8300/SV9300, SV8500/
SV9500 system settings. Contact your IT department or authorized NEC dealer for
support.
WARNING

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 More (User Accounts, Activation and About) 7-3

• Codecs: “Select and Prioritized the Codec list”

• First Priority is the top option and the Last Priority is the bottom
option
• Codecs can be disabled or enabled
• Packetization Interval (ms): “Assign the RTP Payload Size”
• Playback Buffer: “Default: 60ms”
• Capture Buffer: “Default: 40ms”
• JB prefetch Delay: “Default: 60ms”
• JB Max Delay: “Default: 160ms”
• Network
Setting must match UNIVERGE SV8100/SV9100, SV8300/SV9300, SV8500/
SV9500 system settings. Contact your IT department or authorized NEC dealer for
support.
WARNING

• SIP ToS (Hex): “Enter SIP Control Packet ToS” (Default: C0)
• RTP ToS (Hex): “Enter RTP Voice Packet ToS” (Default: A0)
• Miscellaneous
• Log Level: “Default: Warning”
Contact your IT department or authorized NEC dealer for support.

WARNING

Edit Account
• Select Account from More Options
• Select Account to edit
• See SIP account setting above for option details.

Set Default Account (Default account will be the active account)

• Select Account from More Options
• Select and hold account for 2sec. for popup menu to appear
• Select 'Set as Default'

Delete Account (Default account cannot be deleted)

• Select Account from More Options
• Select and hold account for 2sec. for popup menu to appear
• Select 'Delete'

For additional information or support on this NEC Corporation of America

product, contact your NEC Corporation of America representative.

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 7-4 More (User Accounts, Activation and About)

Activation

The MLC has 3 options for activation

• Trial: Seven day trial period. After seven days you must activate the
MLC to continue to use.
• Activation: Enter the activation code received from your IT
department or contact your dealer for the activation code
• Dismiss: Dismisses the activation and closes the MLC application
• When the application is restarted the activation menu will display
again.

Each account in the MLC Client requires an activation code.

When you configure two accounts on the same device, two licenses are required for
that device. Always configure the default account first. Then, add additional accounts
NOTE
if needed.

About (MLC Version Info)

Enter the More menu and select About. The MLC version information
will be displayed.

Multiline Client (MLC) Mobile User’s Guide - Issue 2

For additional information or support on this NEC Corporation of America
product, contact your NEC Corporation
of America representative.
NEC NEC Corporation of America

Multiline Client (MLC) Mobile User’s Guide

NDA-31749, Issue 2