Asynchronous Synchronous

E-Learning
&

A study of asynchronous and synchronous e-learning

methods discovered that each supports different purposes

T
oday’s workforce is expected to be and limitations of different e-learning Many organizations and educational
highly educated and to continu- techniques and methods. Research institutions are interested in using and
ally improve skills and acquire can support practitioners by study- developing both asynchronous and syn-
new ones by engaging in lifelong learn- ing the impact of different factors on chronous e-learning, but have a limited
ing. E-learning, here defined as learning e-learning’s effectiveness. Two basic understanding of the benefits and limi-
and teaching online through network types of e-learning are commonly com- tations of the two. I began with a view
technologies, is arguably one of the most pared, asynchronous and synchronous. of learning as participation in the social
powerful responses to the growing need Until recently, e-learning initiatives world,5 which implies that learning is
for education.1 Some researchers have mainly relied on asynchronous means a dialogue carried out through both
expressed concern about the learning for teaching and learning. 3 However, internal and social negotiation.6
outcomes for e-learners, but a review recent improvements in technology
of 355 comparative studies reveals no and increasing bandwidth capabilities Defining Asynchronous and
significant difference in learning out- have led to the growing popularity of Synchronous E-Learning
comes, commonly measured as grades synchronous e-learning.4 An ongoing debate addresses the
or exam results, between traditional My work has focused on the benefits usefulness of asynchronous versus
and e-learning modes of delivery.2 and limitations of asynchronous and synchronous e-learning. Asynchronous
For e-learning initiatives to succeed, synchronous e-learning and addresses e-learning, commonly facilitated by
organizations and educational insti- questions such as when, why, and how media such as e-mail and discussion
tutions must understand the benefits to use these two modes of delivery. boards, supports work relations among
learners and with teachers, even when Research Background
participants cannot be online at the In my PhD thesis, 13 I compared asyn-
same time. It is thus a key component chronous and synchronous e-learning.
of flexible e-learning. In fact, many In this article, I focus on the analysis of
people take online courses because of asynchronous and synchronous online
their asynchronous nature, combin- seminars held as part of two e-learning
ing education with work, family, and classes. The first class included 3 females
other commitments. Asynchronous e- and 5 males with a mean age of 38 years.
learning makes it possible for learners The second class included 14 females
to log on to an e-learning environment and 5 males with a mean age of 43 years.
at any time and download documents Both classes studied knowledge man-
or send messages to teachers or peers. agement at the master’s level. Potential
Students may spend more time refining differences might arise because of the
their contributions, which are generally different group sizes (8 versus 19), but
considered more thoughtful compared only a few such differences were evident
to synchronous communication.7 in the data from this study.
Synchronous e-learning, commonly To understand student opinions of
supported by media such as videocon- Three Types of asynchronous and synchronous e-
ferencing and chat, has the potential Communication learning, I also conducted 12 half-hour
to support e-learners in the develop- Haythornthwaite12 argues that three telephone interviews. Four of the inter-
ment of learning communities. Learners types of communication in particular viewees were enrolled in the first class and
and teachers experience synchronous are important for building and sustain- eight were enrolled in the second class.
e-learning as more social and avoid ing e-learning communities: content- The interviews, which I recorded and
frustration by asking and answering related communication, planning of transcribed, were conducted within one
questions in real time. 8 Synchronous tasks, and social support (see Table 1). month after the seminars concluded.
sessions help e-learners feel like partici- Firstly, communication related to the In the online seminars, I suggested
pants rather than isolates: course content is essential for learn- questions for the class to discuss and
ing. Just as in traditional education, e- also asked learners to submit questions
Isolation can be overcome by more learners need to be able to ask ques- about the course literature for discus-
continued contact, particularly tions and share information and ideas. sion. The synchronous discussions were
synchronously, and by becoming Secondly, support for planning tasks is conducted by chat and scheduled for
aware of themselves as members of essential, especially when learners pro- three hours. The asynchronous discus-
a community rather than as isolated duce some kind of product, such as an sions used a discussion board and were
individuals communicating with assignment, in collaboration with peers. scheduled over a week. I chose two asyn-
the computer.9 Finally, social support relations are desir- chronous and two synchronous discus-
able for creating an atmosphere that sions from the middle of each course for
The debate about the benefits and fosters collaborative learning. further analysis. The classes used the
limitations of asynchronous and syn-
chronous e-learning seems to have left Table 1
the initial stage, in which researchers
tried to determine the medium that
Three Types of Communication*
works “better”—such studies generally Type of Exchange Examples
yielded no significant differences. 10
Content-related ◼ Ask or answer a content-related question
Consequently, instead of trying to deter-
◼ Share information
mine the best medium, the e-learning
◼ Express an idea or thought
community needs an understanding of
when, why, and how to use different Planning of tasks ◼ Plan work, allocate tasks, coordinate joint efforts, or
types of e-learning. Note also that the review drafts
◼ Negotiate and resolve conflicts
users decide how to use a medium. For
example, in some instances e-mail is Social support ◼ Express companionship, emotional support, or advice
used near-synchronously when users ◼ Use emoticons (such as ☺, )
remain logged in and monitor their e- ◼ Provide support when problems arise (such as when
mail continuously.11 Thus, the differ- having technical difficulties)
ence between asynchronous and syn- ◼ Talk about things other than class work
chronous e-learning is often a matter
*
of degree.
same literature and the suggested ques- cess information. The receiver has more
tions were of similar character, designed time to comprehend a message because
to stimulate reflection and sharing of an immediate answer is not expected.
personal experiences relating to the lit- My interviews support this argument, as
erature in both the asynchronous and illustrated by the following quote:
synchronous settings. After the online
discussions concluded, I classified every In the [asynchronous discussions]
written sentence according to the three it is easier to find some more facts,
types of exchanges described in Table 1. maybe have a look in a book and
Some sentences included more than one do more thorough postings.
type of exchange and were counted in
more than one category. In fact, according to Kock’s estimate,18
The studies reported here were con- an exchange of 600 words requires about
ducted in a specific context and with 6 minutes for complex group tasks in
a small sample size. However, the key face-to-face settings, while exchanging
arguments are also supported by theory, the same number of words over e-mail
as will become evident. I did not use would take approximately one hour.
learning outcome measures because only
two pass/no pass grades were given in Benefits and Limitations of
the courses, making it difficult to iden- Synchronous e-Learning
tify statistically significant differences When studying Table 2, it becomes
given the small populations. Instead, apparent that synchronous e-learning
this article relies on measures and per- supports other types of communication
ceptions of communication, which have more often than does asynchronous e-
been shown to have a positive effect on learning. Almost 60 percent of the sen-
perceived learning, grades, and quality tences related to content, while a third
assessment of assignments.14 of the sentences related to planning of
tasks. This can be explained by the fact
Benefits and Limitations of that these discussions were limited by
Asynchronous E-Learning time—the participants had to make sure
The classification of sentences from they did what was expected during the
the seminar discussions is presented scheduled three hours. In synchronous
in Table 2. Almost every sentence in e-learning, students might feel isolated discussions, participants also discussed
the asynchronous discussions of the and not part of learning communities, things other than course work. This was
smaller group, and a vast majority of which is essential for collaboration and especially evident at the beginning and
sentences in the larger group, were learning.15 When comparing the smaller end of each discussion. No apparent
classified as content-related. This is a to the larger class, it seems difficult to difference could be discerned in the syn-
remarkable result—imagine if learners get asynchronous discussions going chronous discussions when comparing
on campus spent more than 90 percent with few participants, a finding sup- the smaller and larger classes.
of their time discussing issues related to ported by previous research.16 Kock’s media naturalness hypothesis19
course content. These results can also be The cognitive model of media choice predicts that synchronous communi-
interpreted as troublesome, however. If proposed by Robert and Dennis17 theo- cation increases psychological arousal.
e-learners seldom meet face-to-face and rizes that asynchronous communica- Similarly, Robert and Dennis’s20 cogni-
teachers mainly rely on asynchronous tion increases a person’s ability to pro- tive model of media choice predicts that

Table 2

Sentences Categorized by Type of Communication and E-Learning

Type of Communication Smaller Class (n=8) Larger Class (n=19)
Synchronous Asynchronous Synchronous Asynchronous
Content-related 876 (58%) 369 (99%) 1,816 (57%) 2,438 (93%)
Planning of tasks 507 (34%) 5 (1%) 935 (29%) 131 (5%)
Social support 198 (13%) 2 (1%) 572 (18%) 124 (2%)
All sentences 1,507 (100%) 375 (100%) 3,173 (100%) 2,608 (100%)
 Figure 1 conversation. A downside revealed in
Cognitive and Personal Dimensions of E-Learning the interviews is that the focus is often
on quantity rather than quality—that
Asynchronous E-Learning Synchronous E-Learning is, trying to write something quickly
because “someone else will say what I
was going to say.”

Cognitive Participation Personal Participation Cognitive and Personal

increased reflection and ability Increased arousal, motivation Dimensions of E-Learning
to process information and convergence on meaning In the previous section, I suggested
that synchronous communication
makes it possible to monitor the
synchronous communication increases bles face-to-face communication. This receiver’s reaction to a message, mak-
motivation. Kock argues that each ele- finding was especially evident in the ing the receiver feel more committed
ment that characterizes “natural” media smaller class. and motivated to read it. When commu-
(for example, the ability to convey and Synchronous communication enables nicating asynchronously, however, the
observe facial expressions and body monitoring the receiver’s reaction to a receiver has more time to comprehend
language) contributes to psychological message, which makes the receiver more the message, since the sender does not
arousal. If these elements are suppressed, committed and motivated to read and expect an immediate answer. Thus, syn-
however, a decrease in psychological answer the message. 21 The interviews chronous e-learning increases arousal
arousal can be expected. conducted as part of my empirical stud- and motivation, while asynchronous e-
The interviews revealed that many ies supported this argument: learning increases the ability to pro-
e-learners felt that synchronous com- cess information.
munication was “more like talking” Even if I cannot see the person, The concepts of personal participa-
compared with asynchronous commu- I write so to speak to the person tion and cognitive participation describe
nication. It seemed more acceptable to directly and get an immediate the dimensions of learning supported
exchange social support and discuss answer. by asynchronous and synchronous e-
less “complex” issues. Consequently, learning (see Figure 1). Personal partici-
the higher sentence counts when com- It can also be expected that the sender pation describes a more arousing type of
municating synchronously (see Table becomes more psychologically aroused participation appropriate for less com-
2) can be explained by the fact that and motivated because he or she knows plex information exchanges, including
the e-learners felt more psychologically a response is likely. In synchronous e- the planning of tasks and social support.
aroused and motivated, since this type learning, learners respond quickly Cognitive participation describes a more
of communication more closely resem- because they do not want to disrupt the reflective type of participation appropri-

Table 3

When, Why, and How to Use Asynchronous vs. Synchronous E-Learning

Asynchronous E-Learning Synchronous E-Learning
When? ◼ Reflecting on complex issues ◼ Discussing less complex issues
◼ When synchronous meetings cannot be scheduled ◼ Getting acquainted
because of work, family, and other commitments ◼ Planning tasks

Why? ◼ Students have more time to reflect because the ◼ Students become more committed and motivated
sender does not expect an immediate answer. because a quick response is expected.
How? ◼ Use asynchronous means such as e-mail, discussion ◼ Use synchronous means such as videoconferencing,
boards, and blogs. instant messaging and chat, and complement with
face-to-face meetings.
Examples ◼ Students expected to reflect individually on course ◼ Students expected to work in groups may be advised
topics may be asked to maintain a blog. to use instant messaging as support for getting to
◼ Students expected to share reflections regarding know each other, exchanging ideas, and planning
course topics and critically assess their peers’ ideas tasks.
may be asked to participate in online discussions on ◼ A teacher who wants to present concepts from the
a discussion board. literature in a simplified way might give an online
lecture by video conferencing.
ate for discussions of complex issues. I chronous, and hybrid e-learning. This
suggest that, other things being equal, will facilitate understanding of the com-
synchronous e-learning better supports plex task ahead—taking advantage of
personal participation and asynchro- emerging media in ways that benefit
nous e-learning better supports cogni- learning.
tive participation.
The research discussed here demon-
strates that asynchronous and synchro-
nous e-learning complement each other.
An implication for instructors is to pro-
vide several types of asynchronous and
synchronous communication so that
appropriate means are available for dif-
ferent learning activities. The combina-
tion of these two types of e-learning
supports several ways for learners and
teachers to exchange information, col-
laborate on work, and get to know each
other.22 As stated earlier, many learners
enroll in online courses because of their
asynchronous nature, which needs to be
taken into account. For the discussion of
complex issues, synchronous e-learning,
by media such as videoconferencing,
instant messaging and chat, and arrang-
ing face-to-face meetings as a comple-
ment, may be essential as support for
students to get to know each other and
for planning the tasks at hand. How-
ever, when discussing complex issues,
in which time for reflection is needed,
it seems preferable to switch to asyn-
chronous e-learning and use media such
as e-mail, discussion boards, and blogs.
Table 3 summarizes when, why, and
how to use asynchronous versus syn-
chronous e-learning.

Conclusion
The media investigated in this article
have been key in transforming the focus
on e-learners as individuals to e-learners
as social participants. A parallel move
has occurred toward Web 2.0, which
emphasizes the increasing use of the
web to support social relations. This
shift will surely lead to new ways of col-
laborating in online education. Initial
efforts include the adoption in educa-
tional settings of emerging media such
as virtual worlds, blogs, wikis, and video
sharing, and synchronous software that
supports audio and video.
An essential challenge is to critically
study the benefits and limitations of
emerging types of asynchronous, syn-