Self Reflection Learning

Journal
MGT162
Prepared for :
Madam Lailatul
Husna
 1 Introduction of Myself
Learning Strength and
2
Weakness
3 Chapter 8: Communication

Table Of 4
5
Chapter 9 : Quality
Chapter 10 : Islamic

Content
Management

6 Challenges during study

7 How I overcome the

challenge
8 Opinions and feelings

9 Conclusion
 Introduction of Myself
About me

Name : Muhammad Aiman Syakirin

bin Syahizam
Origin : Kepala Batas, Penang
Birthdate : 12 October 2005
Hobby : Listening to music
Number of siblings : 4 ( I’m the
eldest one)
Code Programme : AC110
Course : Diploma in Accountancy
Group : A4AC1101G
Student ID : 2023892812
 Learning
Learning
Strength
Strength and
and Strength
study while listening to music

Weakness
Weakness studying alone
study in the night

Weakness
Group study
Short-term memory
Easily distracted
Get bored easily
 Summary
Summaryof ofChapter
Chapter
88: :Communication
Communication
DEFINITION ELEMENTS OF THE
THE COMMUNICATION
COMMUNICATIONN TYPES
TYPESOF
OF COMMUNICATION
COMMUNICATION
DEFINITION 1. Sender - initiates the
communication process
Communication is 2. Encoding- A language expressing
defined as the the communicator’s purpose
3. Message-intended to give
process of meaning to the information or
1. Verbal communication- Oral,
Written
transmitting a data
2. Non Verbal Communication-
message to the 4. Receiver - who receives the
Facial expression, body language,
message
receiver to obtain 5. Decoding-Translation of received
touch, appearance
3. Technological Communication-
a response. message info interpreted
Telework, email, video call, the
Communication is meanings
internet
6. Feedback- Process of verifying
one of the crucial message
skills need in 7. Channel- How the message is sent
someone. 8. Noise- Internal or external
interference or distraction
 Formal communication Barriers
1. Upwards - from lover level to top 1. Different cultures
level 2. Lack of trust
2. Downward - from higher level to 3. Language characteristics
lower level 4. Gender differences
3. Diagonal - occurs from different 5. Noise
department to different 6. Inappropriate channel
management levels 7. Poor feedback
4. Lateral - occurs both within and
between department

COMMUNICATION

Overcoming barriers
Informal communication 1. Use simple language
2. Avoid making your own decision
1. Single Strand
3. Recognize emotions
2. Gossip
4. Obtain feedback
3. Probability
5. Use appropriate channel
4. Cluster
6. Avoid noise
 Summary of
Chapter 9
Quality Total quality management
(TQM)
1. Strategic commitment by top level
Definition Dimension of Qualtiy management to make quality in
top prioritize list
Quality is defined as the total 1. Performance
features and characteristic of 2.
3.
Features
Reliability
Principles
product or service that has 1. Do it right the first time
4. Conformance
the ability to satisfy the 2. Be customer-centered
5. Durability
customer needs. Quality is 3. Make continuous
6. Serviceability
the first thing customer will 7. Aesthetic improvement a way life
seek before buying any 8. Perceived Quality 4. Buld teamwork and
product . If the product is empowerment
high quality, customers will Perspective Tools
pay any amount needed for
them to have it. For example, 1. Consumer Perspective - Meets the
iPhone from Apple consumer needs 1. Fishbone diagram
2. Producer Perspective - The
2. Benchmarking
products or service conforms to
design spesifications
 Summary of
Chapter 10: Islamic
Management
Definition Principle Islamic Leader
Characteristic
Islamic management is 1. He has allegiance to faithful
defined as the ability to 1. Time is to be well invested 2. He has global perceived goals,
2. Uphold and internalize Islamic
utilize resources both not individual
Ethical values 3. He adheres to the Syariah
material and human,
3. No favoritism and discrimination 4. He delegates trust
optimally in order to achieve 4. Employees must be paid fairly and
goals, be it short term or long equally
term goals. Islamic 5. As-Shura
management should be used 6. Moral value of work should be Principal of Islamic leader
by all Islamic organizations in integrated
1. As-Syura
Malaysia. The management 7. Conductive rewards for
2. Justice
exceptional achievement
itself is being fair, honest and 3. Freedom of expression
8. Human welfare considered
has been practiced since the 4. Masrui’ah
simultaneously
era of our prophet 5. Qualification
Muhammad S.A.W 6. Reward
 Chapter 8: Communication
Confusing information in informal
communication
Reason : The cluster and probability is like
the same thing

Chapter 9: Quality
Too many meanings from every
perspectives of the philosopher to
remember

Challenge
Challengeduring
during Reason : Every philosophers have different
understanding and thoughts in quality

study
study management

Chapter 10: Islamic Management

The mismatching between each principle
as they were quite the same
Reason : Difficult to identify the right
matching principle and meaning
 Chapter 8: Communication
I will create some example sentences to
understand each categories

Chapter 9: Quality
I will try to identify the keywords rather
than reading all of it

How I
Overcome The Chapter 10: Islamic Management

Challenge Dig in more information from the Internet

 MY OPINIONS AND FEELINGS
ABOUT THE CHAPTER
OPINION
OPINION FEELINGS
This chapter is very helpful
Chapter 8: Im very happy as this chapter
as it may help us
Communication helps me improved my
communicate in different
situations, audience and communication skils
medium

Im delighted to know a quality

This chapter is suitable for
needed in a product as i will
those whose planning to create Chapter 9: Quality
create a product in the future
a product, services or
too
organization

I am so grateful since i had the

This chapter had really took my Chapter 10: Islamic chance to know about Islamic
attention as i can learn new Management Management and i will definitely
things about Islam use it in my organization in the
future
 Conclusion
With this,I may say that I have gained a variety of knowledge and lessons
from these three topics. Each topic has taught me many things I didn't
know before. I am aware that communication skills are increasingly vital
among those around me. In the chapter on quality, I learned that quality
is one of the most important factors in any organization's ability to
deliver a product. The final chapter, Islamic Management, taught me
about Shariah law in Islam and management based on the Quran and
Sunnah. In a roundabout way, it can expand my knowledge, which I will
strive to apply in my life every day.